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Hampton Inn Detroit / Madison Heights / South Troy

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32420 Stephenson Highway, Madison Heights, MI 48071
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Hampton Inn Detroit / Madison Heights / South Troy
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Hampton Inn Detroit / Madison Heights / South Troy
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333 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Seguin, United States
3 of 5 stars Reviewed 2 days ago NEW

Meal seating and the location of the room next to a stairwell was unacceptable. I will try to find a faci;ity closer to my assignment next visit. No refrigerator is a major problem since I must cool medication. The ice I used in the ice bucket did not keep my itemd cold enough.

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Mishawaka, Indiana
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Hampton is a good name, and with it is a reputation for very good accommodations, service, and value. We were in town visiting family, and this Hampton was conveniently located. The breakfast was very disappointing - the oatmeal was cold, the eggs were unappealing, and it appeared to be inadequately staffed to handle the number of people.

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dttmh, General Manager at Hampton Inn Detroit / Madison Heights / South Troy, responded to this review

Dear DougScripture, Thank you so much for your stay with us and for taking time to post your review. I want to apologize for letting you down. I am very sorry about the experience you had at breakfast and overall with our hotel. Cold oatmeal is certainly not our intent. There is no excuse for us to allow a super... More 

Detroit, Michigan
Level Contributor
244 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed on a Sunday night with my three young nephews, in advance of a visit to the Detroit Zoo's "Dinosauria" exhibition. Checked in late afternoon---time for fun in the outdoor pool. Close to several family restaurants---we went to Applebee's. The rooms are clean and well laid out. Complimentary breakfast in the morning. Very friendly and competent staff. Great value.

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Gulfport, Florida
Level Contributor
88 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I stayed as an overnighter July 2015. We chose it because it was the closest Hampton Inn to the Detroit Institute of Art. We were there to see the Diego Rivera/Frida Kahlo exhibit. The room was fine, breakfast was the same as all Hamptons, Ok. The hotel is about 12 miles north of Downtown Detroit. The Internet... More 

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Madison Heights, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The cost for the three nights was very reasonable. I liked the option for breakfast there or a snack bag to take with us. Clean hotel, great breakfast, and a very clean pool. We asked for extra towels and we got them very quickly. I will go there again when I visit the Detroit area. Oakland Mall is near by... More 

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dttmh, General Manager at Hampton Inn Detroit / Madison Heights / South Troy, responded to this review

Dear Loujeania M., Thank you very kindly for your review. I just came from a hotel staff meeting where we read your review out loud to share with the staff over lunch, everyone was thrilled to hear your comments. Thanks again for your most valued business and comments. Tonya Lewis General Manager Hampton Inn Madison Heights 32420 Stephenson Highway Madison... More 

Charlotte, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The lady that takes care of all the travelers and gets the day started is a blessing too us all! The room was quiet and clean and we had a good nights sleep. There are many hotels in this area of Madison Heights, MI and we are glad to have stopped for a nights rest at The Hampton Inn.

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dttmh, General Manager at Hampton Inn Detroit / Madison Heights / South Troy, responded to this review

Dear Marsha C., Thank you so very much for your Trip Advisor review. I had to smile when I read your comments about our breakfast hostess. Recently the breakfast hostess was honored by the hotel for her exceptional service ( June 2015 ). Our breakfast hostess Donna has been acknowledged by many guests for her award winning customer service. We... More 

Cleveland, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

It started with the concierge arguing with me, saying that I didn't book through AMEX... I don't know how AMEX book, but I know I reserve the room through them. After that she gave us a room with a terrible smell, I asked for other room but instead of 1 king bed she gave me 2 queen. The smell was... More 

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dttmh, General Manager at Hampton Inn Detroit / Madison Heights / South Troy, responded to this review

Dear 968agv, Please allow me to express my sincerest apology regarding your experience at the Hampton Inn Madison Heights. If you happen to be available to discuss your concerns with me please feel free to reach out to me; my email address is tonya.lewis@hilton.com or our hotel telephone # is 248-585-8881 please press option # 2 to promptly reach the... More 

Sevierville, Tennessee
Level Contributor
73 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have stayed at several motels in this area. Quality has always been a problem. Not now. We found the Hampton Inn to be clean, attractive and most of all friendly. We had a billing switch and a room switch - No Problem. The young lady tending the Breakfast area was OUTSTANDING. Breakfasts were good. She helped my elderly brother-in-law... More 

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dttmh, General Manager at Hampton Inn Detroit / Madison Heights / South Troy, responded to this review

Dear Kirk Chandler, Thank you so very much for your Trip Advisor review. We do take hospitality very seriously here at the Hampton Inn Madison Heights. Thank you so much for your valued business and pleasant comments. Your comments will be shared with the entire hotel staff. Our breakfast hostess Donna has been a joy to the hotel and we... More 

paw paw, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

Excellent property. Check in very friendly. Outstanding Service. Can highly recommend for a stay in the Troy - Detroit area. Rooms were very clean. Nice quiet stay. Hotel pool was very well maintained.

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dttmh, General Manager at Hampton Inn Detroit / Madison Heights / South Troy, responded to this review

Dear Mark M., Thank you very much for your generous review, you just don't know how much your review and positive experience means to us. We take hospitality very seriously :-) !! Thank you so much for taking the time to share this lovely and thoughtful review with us. We value your business. We certainly hope you will join us... More 

Columbus, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 15, 2015

I have stayed at many Hampton Inn's while on business trips and know their reputation of great service and clean rooms, however this time around the name did not exceed the expectations. Rooms were musty, mildewy in smell, heating/cooling units did not work, bed linens were dirty, and bathroom floors were slick as snot, almost slipped upon entering the restroom... More 

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dttmh, General Manager at Hampton Inn Detroit / Madison Heights / South Troy, responded to this review

Dear Sandra, We are sorry we were not able to provide you with a better quality of service. I will share your review with our staff. We will certainly learn from your experience. Your experience is truly not typical for this hotel. We try hard to make sure all of our guests have a great stay as we are all... More 

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