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Hampton Inn Detroit / Madison Heights / South Troy

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32420 Stephenson Highway, Madison Heights, MI 48071
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Hampton Inn Detroit \/ Madison Heights \/ South Troy
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383 Reviews from our TripAdvisor Community

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Newberry, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Very clean, nice motel withe exceptional staff and rates! We have stayed here a couple of times with business in Detroit area. Very easy to navigate around the area and a safe place to stay! We would definitely stay here again and highly recommend this motel.

Review collected in partnership with Hampton

Helpful?
1 Thank Beverly P
ROADWARRIORSDTTMH, Director of Sales at Hampton Inn Detroit / Madison Heights / South Troy, responded to this review

Dear Beverly P, Thank you for your review! We really appreciate you taking the time to tell us about your most recent stay. It gives me great joy to know that we are making our guest happy in any way we can. Our guest are our priority and we want to make sure every guest feel welcome. I will share... More 

Marysville, Michigan
Level Contributor
4 reviews
3 of 5 stars Reviewed 3 weeks ago

you get what you pay for and this price point is worth it. we stayed here after a night out in royal oak and this seemed to be the best option. we used uber for hassle free transportation to and from town.

Helpful?
Thank matt42444
ROADWARRIORSDTTMH, Director of Sales at Hampton Inn Detroit / Madison Heights / South Troy, responded to this review

Dear Guest, Thank you for your review. We appreciate you taking the time to let us know how we are doing. Our top priority is guest satisfaction! That starts with making sure our guest feel good about the value of our hotel and services. Again, thank you for your review. More 

Washington, United States
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Traveling to Detroit at this time of year can be expensive due to the goings on in town. This hotel offered a very reasonable price, and I knew I could trust a Hampton Inn. They were very welcoming, and provided a very nice stay for me while I was in town.

Review collected in partnership with Hampton

Helpful?
Thank William H
ROADWARRIORSDTTMH, Director of Sales at Hampton Inn Detroit / Madison Heights / South Troy, responded to this review

Dear William H, Thank you for your review. We appreciate you taking the time to let us know how we are doing. Our top priority is guest satisfaction! That starts with making sure our guest feel good about the value of our hotel and services. I'm glad to hear that your stay was up to par. Your review will be... More 

Uniontown, United States
Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

I can't give full marks to this hotel due to the room. The staff was awesome. The breakfast bar is small with few options. The hallways appear to have new carpet. However, the room was shabby and out of date. I did not mind the shower only but the handle on the shower was broken and the ceiling plaster cracked.... More 

Review collected in partnership with Hampton

Helpful?
Thank Beth S
dttmh, General Manager at Hampton Inn Detroit / Madison Heights / South Troy, responded to this review

Dear Beth S, Thank you for your stay with us and your review. I can see where we let you down a bit but that you also enjoyed many things about the hotel. We take your comments very seriously and we are continuously working to work together as a team and improve. If you happen to read other reviews of... More 

Madison Heights, MI, United States
1 review
1 of 5 stars Reviewed 4 weeks ago

This hotel is in sad shape and in need of repair. Heating units are outdated and cold air enters the room from underneath the unit. The shower needs attention as the shower door was broken. Workout area is outdated and equipment is in need of repair. Hilton should be ashamed to have the property is such condition.

Review collected in partnership with Hampton

Helpful?
Thank Mark K
dttmh, General Manager at Hampton Inn Detroit / Madison Heights / South Troy, responded to this review

Dear Mark K., Thank you for sharing your feedback with us. I can see we really let you down with this stay. I am very sorry about that. We have discussed your survey at our morning staff meeting and please know we are making ongoing improvements to the hotel. Your comments did not go unnoticed. I thank you so much... More 

Harrison Twp., United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Every time we stay at this hotel, we are made to feel special. The room is always clean and the service is excellent. All the amenities are a great bonus, as well. Staying in a hotel sometimes leaves you wanting more but, with this one, they really try to make it feel like home away from home.

Review collected in partnership with Hampton

Helpful?
Thank Gregory P
dttmh, General Manager at Hampton Inn Detroit / Madison Heights / South Troy, responded to this review

Dear Gregory P., Thank you for such a lovely review, I am so glad that you have enjoyed your stays with us. ( BIG SMILE ) Warmest Michigan Winter Regards, Tonya Lewis Hampton Inn Madison Heights General Manager dttmh_Hampton@Hilton.com More 

Elkridge, Maryland
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

We stayed in this hotel for one night and we had a nice sleep with no noise at all. Breakfast was fresh and nice and everything we wanted was there!! Staff was very nice and helpful. The only problem was one of our lights didn't work witch isn't that big of a deal RECOMMEND!!!!!!!

Helpful?
Thank anastasiawingo
dttmh, General Manager at Hampton Inn Detroit / Madison Heights / South Troy, responded to this review

Dear Anastasiawingo: We hope to have the opportunity to host you again at the Hampton Inn Madison Heights. Please let me know if I can be of any assistance to you in the future. Thank you for the feedback about the lighting in your room. Tonya Lewis Hampton Inn Madison Heights General Manager dttmh_hampton@hilton.com More 

Kalamazoo, Michigan
1 review
5 of 5 stars Reviewed 4 weeks ago

The staff was great. The inclusive breakfast was better than most. The room was clean. I made reservations through a 3rd party and was not aware there was not a tub in the room and did not request one with.

Review collected in partnership with Hampton

Helpful?
Thank Jerome W
dttmh, General Manager at Hampton Inn Detroit / Madison Heights / South Troy, responded to this review

Dear Jerome W., Thank you for your most valued review. We hope to have the opportunity to host you again at the Hampton Inn Madison Heights. Please let me know if I can be of any assistance to you in the future. Tonya Lewis Hampton Inn Madison Heights General Manager dttmh_Hampton@hilton.com More 

Trevett, Maine
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 weeks ago

The standard duvet make the bed very warm especially when we could not figure out how to cool off the room. Luckily a blanket was left and everything was fine. The next day the blanket was made in the bed. Yeah. Being a tea drinker, I fine it some difficult to fine something other than herbal. The breakfast attendant worked... More 

Review collected in partnership with Hampton

Helpful?
Thank William W
dttmh, Director of Sales at Hampton Inn Detroit / Madison Heights / South Troy, responded to this review

Dear William W., Thank you for your review. I have discussed your review with the rest of the management team and we would like to send our apologies for your the inconvenience with the blanket and tea choices. We are always looking for ways to improve the guest experience. I'm sure we can make a better impression on your next... More 

Madison Hts, MI, United States
1 review
4 of 5 stars Reviewed January 1, 2016

Hotel is a little older / dated than other HI I've stayed at in the past few years. But it was clean, comfortable and a good value. Last night there we had a fairly serious problem but in the morning the GM (Tonya) and front desk staff (Kara) responded with excellent customer service ensuring our satisfaction in a rather difficult... More 

Review collected in partnership with Hampton

Helpful?
Thank George V
dttmh, Director of Sales at Hampton Inn Detroit / Madison Heights / South Troy, responded to this review

Dear George V., Thank you for your review. I am very pleased that you enjoyed your stay with us. Once again I would like to apologize about the problems you encountered during your stay. I am glad that we were able to resolve the issue. Thank you for your valued business and your time. Sincerely, Shavae Toney Director of Sales... More 

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