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Hampton Inn Detroit / Madison Heights / South Troy

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32420 Stephenson Highway, Madison Heights, MI 48071
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Hampton Inn Detroit / Madison Heights / South Troy
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Hampton Inn Detroit / Madison Heights / South Troy
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328 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Charlotte, United States
5 of 5 stars Reviewed 3 days ago NEW

The lady that takes care of all the travelers and gets the day started is a blessing too us all! The room was quiet and clean and we had a good nights sleep. There are many hotels in this area of Madison Heights, MI and we are glad to have stopped for a nights rest at The Hampton Inn.

Review collected in partnership with Hampton

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dttmh, General Manager at Hampton Inn Detroit / Madison Heights / South Troy, responded to this review

Dear Marsha C., Thank you so very much for your Trip Advisor review. I had to smile when I read your comments about our breakfast hostess. Recently the breakfast hostess was honored by the hotel for her exceptional service ( June 2015 ). Our breakfast hostess Donna has been acknowledged by many guests for her award winning customer service. We... More 

Cleveland, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

It started with the concierge arguing with me, saying that I didn't book through AMEX... I don't know how AMEX book, but I know I reserve the room through them. After that she gave us a room with a terrible smell, I asked for other room but instead of 1 king bed she gave me 2 queen. The smell was... More 

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dttmh, General Manager at Hampton Inn Detroit / Madison Heights / South Troy, responded to this review

Dear 968agv, Please allow me to express my sincerest apology regarding your experience at the Hampton Inn Madison Heights. If you happen to be available to discuss your concerns with me please feel free to reach out to me; my email address is tonya.lewis@hilton.com or our hotel telephone # is 248-585-8881 please press option # 2 to promptly reach the... More 

Sevierville, Tennessee
Level Contributor
73 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed at several motels in this area. Quality has always been a problem. Not now. We found the Hampton Inn to be clean, attractive and most of all friendly. We had a billing switch and a room switch - No Problem. The young lady tending the Breakfast area was OUTSTANDING. Breakfasts were good. She helped my elderly brother-in-law... More 

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dttmh, General Manager at Hampton Inn Detroit / Madison Heights / South Troy, responded to this review

Dear Kirk Chandler, Thank you so very much for your Trip Advisor review. We do take hospitality very seriously here at the Hampton Inn Madison Heights. Thank you so much for your valued business and pleasant comments. Your comments will be shared with the entire hotel staff. Our breakfast hostess Donna has been a joy to the hotel and we... More 

paw paw, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Excellent property. Check in very friendly. Outstanding Service. Can highly recommend for a stay in the Troy - Detroit area. Rooms were very clean. Nice quiet stay. Hotel pool was very well maintained.

Review collected in partnership with Hampton

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dttmh, General Manager at Hampton Inn Detroit / Madison Heights / South Troy, responded to this review

Dear Mark M., Thank you very much for your generous review, you just don't know how much your review and positive experience means to us. We take hospitality very seriously :-) !! Thank you so much for taking the time to share this lovely and thoughtful review with us. We value your business. We certainly hope you will join us... More 

Columbus, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

I have stayed at many Hampton Inn's while on business trips and know their reputation of great service and clean rooms, however this time around the name did not exceed the expectations. Rooms were musty, mildewy in smell, heating/cooling units did not work, bed linens were dirty, and bathroom floors were slick as snot, almost slipped upon entering the restroom... More 

Review collected in partnership with Hampton

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dttmh, General Manager at Hampton Inn Detroit / Madison Heights / South Troy, responded to this review

Dear Sandra, We are sorry we were not able to provide you with a better quality of service. I will share your review with our staff. We will certainly learn from your experience. Your experience is truly not typical for this hotel. We try hard to make sure all of our guests have a great stay as we are all... More 

Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I wish I can give them zero stars. We normally stay at better quality hotels, but unfortunately there are not many of those close to our family here. From the moment we checked in, we knew it was going to be a very bad experience. We arrived around 9:30 PM on June 10,2015 and we were greeted by a person... More 

Was this review helpful? Yes 2
dttmh, General Manager at Hampton Inn Detroit / Madison Heights / South Troy, responded to this review

Dear Ela V, We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. We try hard to make sure all of our guests have a great stay as we are all... More 

Oxford, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

The staff is extremely and not willing to go out of their way to help. They fall short on follow up and if you lose something you will have to ask the front desk, house keeping and the kitchen staff yourself. Have fun enjoying your vacations running around the hotel asking all of the different staff members if they found... More 

Review collected in partnership with Hampton

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dttmh, General Manager at Hampton Inn Detroit / Madison Heights / South Troy, responded to this review

Dear Andrea, My sincerest apology; it sounds like you had a difficult experience trying to find a lost item. I hope that you have now found your item. If I can be of assistance to you please feel free to contact me directly at tonya.lewis@hilton.com. I would be happy to look further into this matter for you. We will certainly... More 

Skokie, Illinois
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 26, 2015

The Hampton Inn Detroit / Madison Heights / South Troy has some of the friendliest and most helpful staff I've ever encountered at a hotel. They seemed genuinely interested in making my stay as pleasant as possible and treated me like a valued friend instead of simply as a customer. My only complaint would be that my room did not... More 

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 20, 2015

This hotel is in a great location with a great restaurant in walking distance to the hotel. The rooms are very clean and the staff is wonderful !!!! Great fitness room for those who want to work out and the breakfast is also one of the best here!!

Was this review helpful? Yes 1
Hudson, NH, United States
1 review
5 of 5 stars Reviewed May 15, 2015

The staff was very warm and welcoming, and eager to help with any questions I had. This was not the first visit to this hotel and the lady who worked in the breakfast area welcomed us back (she remembered us!)

Review collected in partnership with Hampton

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