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Red Roof Inn Detroit Madison Heights

32511 Concord Drive, Madison Heights, MI 48071-1141
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Red Roof Inn Detroit Madison Heights
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Red Roof Inn Detroit Madison Heights
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76 reviews from our community

Traveler rating
    35
    14
    14
    6
    7
See reviews for
15
15
10
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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    (76)
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Delavan, Wisconsin
1 review
3 of 5 stars Reviewed 4 weeks ago

I have stayed at this location several times for work while in the area. Always thought it was a nice place, and for the price it is. One BIG issue though is that when they updated the rooms, they neglected to install new environmental equipment and thus, there is no heat in the rooms. Air conditioners work great in the... More 

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1 review
5 of 5 stars Reviewed February 16, 2015

I love this location. They make you feel like family, and not like a stranger. I appreciate GOOD CUSTOMER SERVICE. As working in the Customer Service Field they far exceed my expectations. I've been to other establishments but their service wasn't as attentive as the experience at this location.. Connie & Stephanie are THE BEST hands down.

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2 reviews
3 of 5 stars Reviewed January 19, 2015

I'm moving back to Detroit, so I decided to stay this time at Red Roof Over all the room is pretty clean but the overall property is very old and updating is little to none. The TV didn't work, the toilet just ran and ran, and the vent for the bathroom is load and noisy. However if you are not... More 

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Susan C, General Manager at Red Roof Inn Detroit Madison Heights, responded to this review

Thank you very much for taking the time to post your review. We truly appreciate hearing that you felt comfortable staying with us, and I will be sure to pass along the nice comments to our staff on how pleasant you felt everyone was. We are in the process of making additional changes in order to better serve our guests.... More 

1 review
5 of 5 stars Reviewed January 11, 2015

The guy at the front desk, I believe his name Inman was very friendly. Funny guy! Has great customer service and got people checked in and out very fast and I love the courtesy calls, very thoughtful. The rooms were very clean and I had no issues with staying there. Will go back again and again and will recommend this... More 

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Susan C, General Manager at Red Roof Inn Detroit Madison Heights, responded to this review

Thank you very much for the kind words. I will be sure to let our front desk guest service representative Inman know you were very impressed with his courtesy and sense of humor. I am so glad you enjoyed your stay with us, and we look forward to seeing you again! More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 27, 2014

I'm a returning customer and I was in the lobby waiting to be checked in a customer in front of me was also getting checked in, Sidney was the help for tonight I guess the guy had a problem with the door he could not get in his room Sidney have the man a new key. Now mind you the... More 

Was this review helpful? Yes 1
Susan C, General Manager at Red Roof Inn Detroit Madison Heights, responded to this review

Than you for posting a review. We always appreciate our guests responses as it allows us to improve upon areas in need. I am glad you enjoy your stay with us, we pride ourselves on our customer service and cleanliness. I so apologize your check in was delayed due to another guest with an issue with his lock which was... More 

Covington, Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 26, 2014

It was better then I thought. It looked nice and I thought the bed was comfy. The bathroom was clean besides the stains from hard water in the toilet bowl and tub. The guy at the counter at night (Inman) was nice and tried to hunt down a pack and play but couldn't find one. The only problems I had... More 

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Susan C, General Manager at Red Roof Inn Detroit Madison Heights, responded to this review

Thank you for taking the time to post a review, we value our guests comments as they are very important to us. I apologize for the hot water not working, and not having a portable crib available at the time of your check in. I have since then added an additional one for the guests convenience. Thank you, and we... More 

1 review
5 of 5 stars Reviewed November 13, 2014

This hotel is awesome they have the best staff especially Sidney he's my favorite every time I come he's always so nice to me. If I have a problem he's always there to fix it for me when I need new towels he goes down to the laundry room and he brings me my towels to my room, and he... More 

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Susan C, General Manager at Red Roof Inn Detroit Madison Heights, responded to this review

Thank you for the positive encouragement, I will be sure to pass on to our guest service representative Sidney the kind words you had to say about him. We pride ourselves on our customer service, and assuring our guests are always comfortable and provided a pleasant experience. We look forward to seeing you again! More 

Detroit, Michigan, United States
2 reviews
5 of 5 stars Reviewed November 13, 2014

I have stayed at numerous red roof inns and I like them. You can expect the same from every one you go to usually. Nice price, clean and friendly staff. This hotel has gone above and beyond my expectations. At check in there was not any standard kings ready, I really needed to check in early because I had a... More 

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Susan C, General Manager at Red Roof Inn Detroit Madison Heights, responded to this review

Thank you so much for the kind words, I will definitely pass them along to the staff. It is always our pleasure to accommodate our guests, and I'm glad we were able to upgrade you to a Superior King room, and I can see it really came in handy for you. Yes, we are conveniently located to a number of... More 

Woodmere, New York
Contributor
19 reviews 19 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 12, 2014

couldnt check in to Motor City till later in the Afternoon so we stopped here for a few hours. I was not thrilled that the price was $ 82 after tax especially when I look here and see $49. We had a non smoking room but it reeked..reeked of smoke. Clean shower though and clean room. Bed was comfy as... More 

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Susan C, General Manager at Red Roof Inn Detroit Madison Heights, responded to this review

Thank you for taking the time to write a review. We are happy to hear that you had a comfortable and clean room. I do apologize for the unpleasant smell of smoke. We are trying diligently to curb this situation with guests smoking outside and nearby other guest rooms. We have designated areas for our guests that smoke and we... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 31, 2014

At first, I wasn't going to write a review, but I felt like I had to. I had stayed at this inn numerous times, especially in the last year, it was my "go to" spot to relax between multiple work days. The staff was always courteous and friendly and the rooms clean and comfortable. During my last stay, I woke... More 

Was this review helpful? Yes 2
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