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Red Roof Inn Detroit Madison Heights

32511 Concord Drive, Madison Heights, MI 48071-1141
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1 room 1 guest
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Red Roof Inn Detroit Madison Heights
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83 Reviews from our TripAdvisor Community

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Traveler rating
    35
    14
    15
    10
    9
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12
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Phoenix, Arizona
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed here for an extended period of time in 2015. Very friendly staff; however, there weren't many other redeeming qualities. The non smoking rooms smelled like smoke, and the walls were paper thin. It is centrally located and cheap though, so you get what you pay for.

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Cleveland, Ohio, United States
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed July 19, 2015

We had reservations, and still had to wait an hour past check-in time for a room. Everything seemed to be done by hand? The first room we were assigned had clearly been smoked in, and was NOT cleaned yet (despite being told all of the rooms were non-smoking). The second room was better, but the wait made us late for... More 

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Laura G, Manager at Red Roof Inn Detroit Madison Heights, responded to this review

Thank you again for taking the time to share with us about your unpleasant stay at our Red Roof Inn. We are a new ownership group and we just took over on 07/18/2015. On behalf of our entire team, I would like to apologize once again for failing to exceed your expectations. Your feedback will be addressed and shared with... More 

Travelers are raving about these Madison Heights hotels

Hazel Park, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 18, 2015

I think the housekeeping needs to be brought to higher standards, water pressure not good either. There was a dead junebug left on the bathroom floor by the housekeeper, bathtub had hair in it. Not pleased with over all experience at all.

Was this review helpful? Yes
Laura G, Manager at Red Roof Inn Detroit Madison Heights, responded to this review

Thank you again for taking the time to share with us about your unpleasant stay at our Red Roof Inn. We are a new ownership group and we just took over on 07/18/2015. On behalf of our entire team, I would like to apologize once again for failing to exceed your expectations. Your feedback will be addressed and shared with... More 

Stow, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 29, 2015

They say "You get what you pay for" Sorry..this is a cheaper hotel chain and I knew that going in BUT I HAVE stayed at perfectly nice Red Roof Inns in the past. This place was terrible. I literally felt revolted after walking in the door and finding a bed that looked like someone had been laying on it and... More 

Was this review helpful? Yes 1
Laura G, Manager at Red Roof Inn Detroit Madison Heights, responded to this review

Thank you again for taking the time to share with us about your unpleasant stay at our Red Roof Inn. We are a new ownership group and we just took over on 07/18/2015. On behalf of our entire team, I would like to apologize once again for failing to exceed your expectations. Your feedback will be addressed and shared with... More 

Atlanta
Level Contributor
314 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
2 of 5 stars Reviewed June 28, 2015

Location: Close to a major freeway (I-75), shopping and restaurants. Room: A basis no-frills non-smoking room that felt in need of some updating. Mine was on the second level, which I didn't care for. Service: The rooms used an electronic key, several times I had to go to the main desk to get the key relinked, 5 to be exact.... More 

Was this review helpful? Yes
Laura G, General Manager at Red Roof Inn Detroit Madison Heights, responded to this review

Our priority and goal is always to provide excellent service with a clean comfortable room to sleep in for all our guests. I want to sincerely apologize for not meeting your expectations. I am truly disappointed in not being able to deliver the service and quality you expected. We are now under new ownership and management so you will see... More 

Gladstone, MO
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed May 20, 2015

The first room they gave us wasn't made up. The second room was a handicap room (which was fine) but smelled like smoke, even though it was a non smoking room. They didn't make the bed on any of the three nights. They did change the towels and pick up the trash after the second night. The are is not... More 

Was this review helpful? Yes 1
Laura G, General Manager at Red Roof Inn Detroit Madison Heights, responded to this review

Thank you for taking the time to post a review. We value our guests comments and concerns regarding their stay with is. We are now under new ownership and management and want all our guests to be 100% satisfied with their stay. We will continue to work diligently to enforce the non smoking policy so all of our guests are... More 

Wildomar, California
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed April 23, 2015

You get what you pay for. "Free Internet" is a joke. If I needed some info I could drive to the place and ask in person faster than I could look up information on their internet. Took about 45 seconds to load one single web page. Try to download a document or a video? Go out and grab a bite... More 

Was this review helpful? Yes 1
Susan C, General Manager at Red Roof Inn Detroit Madison Heights, responded to this review

Thank you for selecting the Red Roof Inn - Madison Heights. We do offer Free high speed internet although if there are an abundance of users on it at one time it does tend to be a little slower, we do have the best high speed internet available to us in the area. I apologize for the leak under the... More 

Delavan, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed February 24, 2015

I have stayed at this location several times for work while in the area. Always thought it was a nice place, and for the price it is. One BIG issue though is that when they updated the rooms, they neglected to install new environmental equipment and thus, there is no heat in the rooms. Air conditioners work great in the... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 16, 2015

I love this location. They make you feel like family, and not like a stranger. I appreciate GOOD CUSTOMER SERVICE. As working in the Customer Service Field they far exceed my expectations. I've been to other establishments but their service wasn't as attentive as the experience at this location.. Connie & Stephanie are THE BEST hands down.

Was this review helpful? Yes 1
2 reviews
3 of 5 stars Reviewed January 19, 2015

I'm moving back to Detroit, so I decided to stay this time at Red Roof Over all the room is pretty clean but the overall property is very old and updating is little to none. The TV didn't work, the toilet just ran and ran, and the vent for the bathroom is load and noisy. However if you are not... More 

Was this review helpful? Yes
Susan C, General Manager at Red Roof Inn Detroit Madison Heights, responded to this review

Thank you very much for taking the time to post your review. We truly appreciate hearing that you felt comfortable staying with us, and I will be sure to pass along the nice comments to our staff on how pleasant you felt everyone was. We are in the process of making additional changes in order to better serve our guests.... More 

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