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Red Roof Inn Detroit Madison Heights

32511 Concord Drive, Madison Heights, MI 48071-1141
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Red Roof Inn Detroit Madison Heights
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79 Reviews from our TripAdvisor Community

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Traveler rating
    35
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    15
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Atlanta
Level Contributor
239 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Location: Close to a major freeway (I-75), shopping and restaurants. Room: A basis no-frills non-smoking room that felt in need of some updating. Mine was on the second level, which I didn't care for. Service: The rooms used an electronic key, several times I had to go to the main desk to get the key relinked, 5 to be exact.... More 

Was this review helpful? Yes
Laura G, General Manager at Red Roof Inn Detroit Madison Heights, responded to this review

Our priority and goal is always to provide excellent service with a clean comfortable room to sleep in for all our guests. I want to sincerely apologize for not meeting your expectations. I am truly disappointed in not being able to deliver the service and quality you expected. We are now under new ownership and management so you will see... More 

Gladstone, MO
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed May 20, 2015

The first room they gave us wasn't made up. The second room was a handicap room (which was fine) but smelled like smoke, even though it was a non smoking room. They didn't make the bed on any of the three nights. They did change the towels and pick up the trash after the second night. The are is not... More 

Was this review helpful? Yes 1
Laura G, General Manager at Red Roof Inn Detroit Madison Heights, responded to this review

Thank you for taking the time to post a review. We value our guests comments and concerns regarding their stay with is. We are now under new ownership and management and want all our guests to be 100% satisfied with their stay. We will continue to work diligently to enforce the non smoking policy so all of our guests are... More 

Wildomar, California
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed April 23, 2015

You get what you pay for. "Free Internet" is a joke. If I needed some info I could drive to the place and ask in person faster than I could look up information on their internet. Took about 45 seconds to load one single web page. Try to download a document or a video? Go out and grab a bite... More 

Was this review helpful? Yes 1
Susan C, General Manager at Red Roof Inn Detroit Madison Heights, responded to this review

Thank you for selecting the Red Roof Inn - Madison Heights. We do offer Free high speed internet although if there are an abundance of users on it at one time it does tend to be a little slower, we do have the best high speed internet available to us in the area. I apologize for the leak under the... More 

Delavan, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed February 24, 2015

I have stayed at this location several times for work while in the area. Always thought it was a nice place, and for the price it is. One BIG issue though is that when they updated the rooms, they neglected to install new environmental equipment and thus, there is no heat in the rooms. Air conditioners work great in the... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 16, 2015

I love this location. They make you feel like family, and not like a stranger. I appreciate GOOD CUSTOMER SERVICE. As working in the Customer Service Field they far exceed my expectations. I've been to other establishments but their service wasn't as attentive as the experience at this location.. Connie & Stephanie are THE BEST hands down.

Was this review helpful? Yes 1
2 reviews
3 of 5 stars Reviewed January 19, 2015

I'm moving back to Detroit, so I decided to stay this time at Red Roof Over all the room is pretty clean but the overall property is very old and updating is little to none. The TV didn't work, the toilet just ran and ran, and the vent for the bathroom is load and noisy. However if you are not... More 

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Susan C, General Manager at Red Roof Inn Detroit Madison Heights, responded to this review

Thank you very much for taking the time to post your review. We truly appreciate hearing that you felt comfortable staying with us, and I will be sure to pass along the nice comments to our staff on how pleasant you felt everyone was. We are in the process of making additional changes in order to better serve our guests.... More 

1 review
5 of 5 stars Reviewed January 11, 2015

The guy at the front desk, I believe his name Inman was very friendly. Funny guy! Has great customer service and got people checked in and out very fast and I love the courtesy calls, very thoughtful. The rooms were very clean and I had no issues with staying there. Will go back again and again and will recommend this... More 

Was this review helpful? Yes
Susan C, General Manager at Red Roof Inn Detroit Madison Heights, responded to this review

Thank you very much for the kind words. I will be sure to let our front desk guest service representative Inman know you were very impressed with his courtesy and sense of humor. I am so glad you enjoyed your stay with us, and we look forward to seeing you again! More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 27, 2014

I'm a returning customer and I was in the lobby waiting to be checked in a customer in front of me was also getting checked in, Sidney was the help for tonight I guess the guy had a problem with the door he could not get in his room Sidney have the man a new key. Now mind you the... More 

Was this review helpful? Yes 2
Susan C, General Manager at Red Roof Inn Detroit Madison Heights, responded to this review

Than you for posting a review. We always appreciate our guests responses as it allows us to improve upon areas in need. I am glad you enjoy your stay with us, we pride ourselves on our customer service and cleanliness. I so apologize your check in was delayed due to another guest with an issue with his lock which was... More 

Covington, Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 26, 2014

It was better then I thought. It looked nice and I thought the bed was comfy. The bathroom was clean besides the stains from hard water in the toilet bowl and tub. The guy at the counter at night (Inman) was nice and tried to hunt down a pack and play but couldn't find one. The only problems I had... More 

Was this review helpful? Yes
Susan C, General Manager at Red Roof Inn Detroit Madison Heights, responded to this review

Thank you for taking the time to post a review, we value our guests comments as they are very important to us. I apologize for the hot water not working, and not having a portable crib available at the time of your check in. I have since then added an additional one for the guests convenience. Thank you, and we... More 

1 review
5 of 5 stars Reviewed November 13, 2014

This hotel is awesome they have the best staff especially Sidney he's my favorite every time I come he's always so nice to me. If I have a problem he's always there to fix it for me when I need new towels he goes down to the laundry room and he brings me my towels to my room, and he... More 

Was this review helpful? Yes
Susan C, General Manager at Red Roof Inn Detroit Madison Heights, responded to this review

Thank you for the positive encouragement, I will be sure to pass on to our guest service representative Sidney the kind words you had to say about him. We pride ourselves on our customer service, and assuring our guests are always comfortable and provided a pleasant experience. We look forward to seeing you again! More 

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