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Red Roof Inn Detroit Madison Heights

32511 Concord Drive, Madison Heights, MI 48071-1141
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Red Roof Inn Detroit Madison Heights
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90 Reviews from our TripAdvisor Community

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Southfield, Michigan
Level Contributor
6 reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

My car was nearly stolen and the housekeeper left my room unlocked with the door partially open for more than 8 hours. When I brought this to the attention of management I was advised that the employee made a mistake. Not a professional response.

Helpful?
Thank Martina W
Casey C, Manager at Red Roof Inn Detroit Madison Heights, responded to this review

I am very sorry that you had an unsatisfactory stay at our hotel. I am the new manager at the hotel and we are making great strides to improve our hotel in every area. We want to ensure all of our guests enjoy their stay and leave satisfied. More 

Detroit, Michigan
1 review
5 of 5 stars Reviewed 2 weeks ago

Outstanding!! They gave me free water and they liked my puppy!!! The mean lady was even nice when I checked out .She even made me another reservation for the weekend I stayed !! !She told me about my military discounts, bars in the area, sports, and libraries.

Review collected in partnership with this hotel

Helpful?
Thank deanhd825
Casey C, General Manager at Red Roof Inn Detroit Madison Heights, responded to this review

Thank you for sharing your experience about your last stay at the hotel. We are always happy to see a satisfied guest. We hope to see you again soon! More 

Detroit, Michigan
1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

This motel has gone through tremendous changes since the new owners purchased it in the summer of 2015, but I have to say kudos to some of the front desk staff; Matt, Neven, and Ken. Their people person skills are refreshing and inviting. Thank you. And thank you to Mysa and her staff for housekeeping services. Thank you for the... More 

Helpful?
Thank Nicolas L
Casey C, General Manager at Red Roof Inn Detroit Madison Heights, responded to this review

Mrs. Lewis, I want to sincerely thank you for sharing your kind words about the hotel and staff. Everyone is working very hard to ensure all of our guests are satisfied and feel the way you do about the hotel and the staff. We hope to see you soon! More 

N Las Vegas
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 27, 2015

Quick check in, friendly, but little overpriced then before. Though, cleanliness was a plus but still had an odd distinct smell, and trying to get room service for towels or anything is tight and takes a minute. As for anything to eat that's around, not too many options, but the mall right across the street is a plus, but having... More 

Helpful?
1 Thank James D
Detroit, Michigan
1 review
5 of 5 stars Reviewed December 24, 2015

I stayed in a superior king it was extremely comfortable and safe environment. They have a very friendly staff. They made me feel like I was home. They have fast wifi which helped me a lot because that's hard to get at other hotels. I highly recommend this hotel over any hotel!

Helpful?
Thank Earnell C
Valarie R, General Manager at Red Roof Inn Detroit Madison Heights, responded to this review

Thank you so very much! More 

Hazel Park, Michigan
2 reviews
3 of 5 stars Reviewed November 5, 2015

The room (I had a Standard King) is comfortable and clean. A large, comfortable bed with crisp, clean linens; a fresh, firm (but not too firm) mattress and plenty of plump pillows. Nice flat screen television. Very limited number of channels. Free wi-fi --- however speeds (depending on the time of day) range from above average to adequate to frustratingly... More 

Helpful?
Thank PeterSpencer2016
Rachel C, Manager at Red Roof Inn Detroit Madison Heights, responded to this review

Mr. Spencer, I would like to say thank you so very much for your kind words. The staff and I are moving full speed ahead on implementing great customer service skills by training the staff to always think of the guest first and foremost. I'm happy that we have been become a team here while trying our best to service... More 

Kansas City, Kansas
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed September 16, 2015

The only positive thing I can say about this hotel is that it was barely acceptably clean. Really bad attitude on part of staff. Stayed here 3 consecutive nights while attending a family function. Housekeeping services very bad - on day one after being gone all morning, returned to room about 2 pm and room had not been touched. Called... More 

Helpful?
1 Thank alvina132014
Rachel C, Manager at Red Roof Inn Detroit Madison Heights, responded to this review

Please let me introduce myself I am a new manager Valarie Reid and I would like to apologize on behalf of the staff as well as myself. We are striving to do better in cleanliness as well as customer service by retraining and creating a welcoming staff. The staff will be focusing on the needs of the guest making sure... More 

Travelers are raving about these Madison Heights hotels

Phoenix, Arizona
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed August 1, 2015 via mobile

Stayed here for an extended period of time in 2015. Very friendly staff; however, there weren't many other redeeming qualities. The non smoking rooms smelled like smoke, and the walls were paper thin. It is centrally located and cheap though, so you get what you pay for.

Helpful?
1 Thank WanderingTortuga
Rachel C, General Manager at Red Roof Inn Detroit Madison Heights, responded to this review

Thank you for taking the time to tell us about your experience at the Detroit Madison Heights Red Roof. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience. We have recently changed ownership of the property and are working diligently to upgrade and remodel our rooms. I can assure you... More 

Cleveland, Ohio, United States
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed July 19, 2015

We had reservations, and still had to wait an hour past check-in time for a room. Everything seemed to be done by hand? The first room we were assigned had clearly been smoked in, and was NOT cleaned yet (despite being told all of the rooms were non-smoking). The second room was better, but the wait made us late for... More 

Helpful?
1 Thank crazybp80
Laura G, Manager at Red Roof Inn Detroit Madison Heights, responded to this review

Thank you again for taking the time to share with us about your unpleasant stay at our Red Roof Inn. We are a new ownership group and we just took over on 07/18/2015. On behalf of our entire team, I would like to apologize once again for failing to exceed your expectations. Your feedback will be addressed and shared with... More 

Hazel Park, Michigan
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 18, 2015

I think the housekeeping needs to be brought to higher standards, water pressure not good either. There was a dead junebug left on the bathroom floor by the housekeeper, bathtub had hair in it. Not pleased with over all experience at all.

Helpful?
2 Thank Lisa M
Laura G, Manager at Red Roof Inn Detroit Madison Heights, responded to this review

Thank you again for taking the time to share with us about your unpleasant stay at our Red Roof Inn. We are a new ownership group and we just took over on 07/18/2015. On behalf of our entire team, I would like to apologize once again for failing to exceed your expectations. Your feedback will be addressed and shared with... More 

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