room was clean didn't have to wait for check in time beach was nice breakfast could be better hotel guests should have a choice to eat at comfort suites which has a 25 foot hot breakfast bar they're part of the choice hotels chain guests can use the waterpark but not the breakfast bar will stay there again next year. more

The first problem I had was that they advertise WiFi but that is not true unless you are in the office. When I explained that for the money I was paying for the room I expected WiFi they pretty much told me too bad. So as I sat in the office checking my online banking I was shocked to find... more

We were told that the Navy shut down the service to all of Mackinaw city. I called several hotels in the immediate area and was told they did have internet access and didn't know anything about the shut down ordered by the navy. They had never heard of anything like that. The following morning we had internet access for about... more

After booking our room, I happened upon this web site and read the horrible reviews. I called and talked to Milton, who assured me that the hotel wasn't as bad as the reviews made it sound. I trusted him and was glad I did not cancel my reservations. My children and I had a WONDERFUL experience, not AT ALL like... more

We booked the room- one which sleeps 6, online, received a confirmation number, then arrived at 5:30 to find that, they gave away our room. They then offerred us the use of another room for $50.00 more per night. Since it was Labor Day weekend, our hands were tied. The room was filthy, poorly mainteined- cracks in ceiling, spiderwebs, broken... more

First of all don't even think they will let you check in early, when they say 4 PM, that is what time you will check in (not a minute sooner). As far as the Hotel (motel in my book, You enter rooms from outside). Wasn't anything fance just plain rooms, lots of bats outside of rooms in hallways, one bat... more

First of all I went here for my 30th birthday. What a dissappointment. My inlaws came with us. Saturday morning they woke up to find bed bugs in their room (room 115) we took the bug to the front desk and the lady denied it was a bed bug. Only to find out it was after looking on the internet.... more

We had a terrible experience with this particular hotel. I found out last week that three of my family members died in an accident. My husband called that same day to let the hotel know we would need to cancel our reservations. Their response "because we hadn't called by noon, there was nothing they could do, and charged us for... more

During our trip to mackinaw we stayed at the lakeside because of the location, right on the beach, and to save money by staying in the city as opposed to the island. It did as promised, but i think there are some things they can work on. - hotel service was mostly uninformative, 'here's your keys' feel to check-in service.... more