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Comfort Inn Lakeside

2.5 of 5
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611 S. Huron Ave., Mackinaw City, MI 49701
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Comfort Inn Lakeside
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Ranked #18 of 41 Hotels in Mackinaw City
A recent review
3 of 5 stars Reviewed April 4, 2015
USAtraveler365 Las Vegas, Nevada
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103 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Las Vegas, Nevada
Top Contributor
179 reviews 179 reviews
37 hotel reviews
318 helpful votes 318 helpful votes
3 of 5 stars Reviewed April 4, 2015

From my viewpoint this Comfort Inn has a potential. The first thing they need to do is to address customer service issues. Staff are rude ( even though they call you hun, dear, baby and dolls), they are still rude, indifferent and are not willing to accommodate. For example we asked the front desk lady if she knows what time... More 

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 22, 2015

On our road trip we stopped here. It seemed like a good location right off the expressway. When i first checked in i was greeted by some racially charged comments coming from the back office. I also called the desk from my room to ask about a sewing kit, only to hear an overly uncomfortable sigh about my request. And... More 

Was this review helpful? Yes 1

Travelers are raving about these Mackinaw City hotels

Minneapolis, Minnesota
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 12, 2015 via mobile

Sept,26 2014. We check into the inn . room 19. First things was the door was wide open. Later we tryed to take nap .that is when ac was so loud,went to front desk to report it. Well they say no one was on duty to repair it. OK so went for lunch about two hours. Got back there door... More 

Was this review helpful? Yes 2
Novi, Michigan
Top Contributor
139 reviews 139 reviews
18 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed October 13, 2014

We went up with a group of friends and booked 5 rooms. The day before the trip, one friend had a very, very serious medical emergency. We called to cancel one room. It was beyond the cancellation date, so we didn't expect a refund, but wanted to let them know in case some needed a room. (We called the other... More 

Was this review helpful? Yes 1
Janelle T, Guest Relations Manager at Comfort Inn Lakeside, responded to this review

We apologize for any misunderstanding about our cancellation policy. Thank you for staying with us. More 

Orlando, Florida
Contributor
14 reviews 14 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 12, 2014

The hotel was very comfortable, clean and convenient. Would have liked to use the pool, just had too much planned. The view from my 1st floor room was great. The breakfast was satisfactory in a cozy area. Get there early or you won't get a seat, however my room was only 3 doors away so I simply had breakfast in... More 

Was this review helpful? Yes 1
Janelle T, Guest Relations Manager at Comfort Inn Lakeside, responded to this review

We are happy to hear you enjoyed your stay ! More 

Canton, Michigan, United States
Contributor
12 reviews 12 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 2, 2014

We stayed two nights here, the room was very clean and the TV was very good. The office staff and maids were very friendly. The first room we had smelled like sulfur but it was quickly taken care of and we were moved to another room. The free breakfast is right by the beach so you can watch the sun... More 

Was this review helpful? Yes 2
Westland, Michigan
Top Contributor
88 reviews 88 reviews
16 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed September 19, 2014

The hotel rooms are nice and clean. The view from the third floor is beautiful. Breakfast area too small and lady at front desk rude and unfriendly but that would be my only complaint. It's close to everything and I will definitely stay here again.

Was this review helpful? Yes 2
Coral Springs, Florida
Top Contributor
368 reviews 368 reviews
61 hotel reviews
702 helpful votes 702 helpful votes
2 of 5 stars Reviewed September 5, 2014

If the customer service would be somewhat decent, I would give this Comfort Inn a very good or even excellent rating. We stayed there for one night on our way to Munising. Made a reservation in advance. We were checked in by Renee. Check in process was fast. However Renee was not accommodating when it comes to the location of... More 

Was this review helpful? Yes 4
Detroit, Michigan
Top Contributor
61 reviews 61 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed September 2, 2014

I have stayed at this hotel numerous times and our last stay was our last! Due to the Labor Day holiday and Mackinac Bridge walk the rooms was extremely overpriced ($300+ for our 1st night and only $78 after the holiday). First, to get to your room by elevator you have to use the elevator at the neighboring hotel. When... More 

Was this review helpful? Yes 2
Jamestown, New York
Top Contributor
51 reviews 51 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed September 2, 2014

The Comfort Inn Lakeside was in a good location. Right next to ferry pier and close to several good restaurants. The room was large and clean. I would have rated this hotel higher, but It did not have an elevator to the second floor. Being a senior citizen, I would have liked to have know this before booking so that... More 

Was this review helpful? Yes 2
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