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All 41 Mackinaw City hotels

Thunderbird Inn

2.0 of 5 Hotel   |   146 Old US Hwy 31, Mackinaw City, MI 49701
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Thunderbird Inn
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Ranked #23 of 41 Hotels in Mackinaw City
A recent review
4 of 5 stars Reviewed August 3, 2013
Ann M Michigan
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132 reviews from our community

Traveler rating
    25
    48
    28
    16
    15
See reviews for
45
54
4
1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Thunderbird Inn
See the most recent reviews
Flint, Michigan
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 4, 2013

I chose this hotel because of good reviews and good price. I was disappointed in the quality. First morning tub filled up to 6" during shower and drained ever so slowly. I informed desk clerk in the late morning and was disappointed in the evening when we got back that it was not fixed. Second call resulted in repairman who... More

Was this review helpful? Yes 1
TeresaDitta, General Manager at Thunderbird Inn, responded to this review

I would love to speak with you directly about your stay as I cannot see your name to see what room you were in to see who cleaned it previous. I would like to speak with them to make sure they are doing there job properly. As far as maintenance goes I do apologize I have since let him go,... More

Michigan
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 3, 2013

We enjoyed hotel was clean good location till breakfast on August 2 stay. Male attendant was so RUDE. No fresh cereal bins filled 2 days waffle maker not working properly NEVER ever greeted one guest was so hateful acting, many people were complaining to front desk staff upon checkout. Totally uncalled for with his poor attitude. He Needed a major... More

Was this review helpful? Yes
TeresaDitta, General Manager at Thunderbird Inn, responded to this review

I am so sorry about the breakfast attendant, I am not sure what was going on with him that day but I have since spoke with him about how we do things here. I also got word about it that morning and immediately assigned someone to work with him the next day. Teresa More

Sheboygan, Wisconsin
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 31, 2013 via mobile

I'm not usually too picky for a budget hotel, but with all the hotels in Mackinaw City, there has got to be better. My hudband and i stayed two nights in a room with a queen bed and pull out couch with our two small kids. The negatives: 1. Musty smell in room 2. Old and worn looking furniture and... More

Was this review helpful? Yes 1
TeresaDitta, General Manager at Thunderbird Inn, responded to this review

I am so sorry about your room. I will inspect that room right away and make sure no other guest feel the way you felt in there. I am glad you enjoyed the location, price and pool but that doesn't make up for the rest of your stay. I assure you we hold ourselves to the highest standards and these... More

Green Bay
1 review
1 of 5 stars Reviewed July 30, 2013

We had stayed one nite, July 11 2013, our bathroom vanity was covered with ants. We did not keep any food in the room and was afraid to leave any of our bags/luggage open. I did not sleep well that nite at all. I did leave a note in the room, becasue we left very early the following day. I... More

Was this review helpful? Yes
TeresaDitta, General Manager at Thunderbird Inn, responded to this review

I apologize about the Ants, I was unaware there was a situation with them. If you would have called me or the front desk we could have switched you rooms and tended to the problem right away. I am sorry you didn't enjoy your stay, this is never our goal. Our goal is to provide superior customer service with a... More

Houghton, Mi
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 30, 2013

Spent the night here with a tour group in July and the rooms are clean and good size. The only issue was the shower water temperature was constantly changing. The breakfast room was nice and had a typical breakfast.

Was this review helpful? Yes
TeresaDitta, General Manager at Thunderbird Inn, responded to this review

Thank you so much for the nice review. I apologize about the shower it is a constant concern we are always working on. I hope you enjoyed your tour to mackinaw. :) Teresa More

Idalou, Texas
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 28, 2013

Allen at the front desk was very helpful and courteous. From the outside the Inn was welcoming and the grounds neat. Our room had everything we needed to spend a comfortable night. Good Bed, pillows too big. Clean and spacious bathroom. The carpet was wet around the refrigerator. There was a bit of an odor. The free internet was so... More

Was this review helpful? Yes
TeresaDitta, General Manager at Thunderbird Inn, responded to this review

I deeply apologize about the carpet in your room. I will check that out immediately as whatever is causing it needs to be tended to in case there is a leak. Thank you so much for bringing it to my attention so the next guess won't have to experience that as well. Teresa More

Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed July 28, 2013 via mobile

Upon arrival the check in service was great! When entering the room bam! It hits you... The smell. It smelled very bad and it just wasn't good! The rooms were clean but i dont know there was just something about them that it didn't seem clean enough. The pool was clean and offered a verity of pool toys the kids... More

Was this review helpful? Yes
TeresaDitta, General Manager at Thunderbird Inn, responded to this review

I am so sorry that we didn't WOW you with your room. I will check into it right away and make sure it is up to standards as no one should feel just soso about there room. Teresa More

Washington DC, District of Columbia
Top Contributor
101 reviews 101 reviews
84 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed July 25, 2013

There are many waterfront motels in Mackinaw City which charge significantly higher rates. The Thunderbird Inn has a location which is very convenient (a short walk to the ferry dock and restaurants) but at much more economical rates because it is not on the waterfront. Location is set back from the road and is quiet. The motel itself is fine,... More

Was this review helpful? Yes
TeresaDitta, General Manager at Thunderbird Inn, responded to this review

I am so glad you enjoyed your stay with us. Thank you for the review and safe travels. :) Teresa More

Livonia, Michigan, United States
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 23, 2013

We spent a night here on our way farther north. Our room was on the 2nd floor and it was nice and clean. The water was hot and came out strong. There was a small fridge, which is always helpful. The beds were firm enough, plenty of pillows. Enough tv channels to keep us happy, along with wireless internet. I... More

Was this review helpful? Yes
TeresaDitta, General Manager at Thunderbird Inn, responded to this review

Thank you for the great review. I am so glad you enjoyed your visit with us. I wish you safe travels and hope to see you again in the future. And I will work on making it quieter in the walk ways. Teresa More

Lansing, Michigan
1 review
1 of 5 stars Reviewed July 22, 2013

This is one of the worst hotel experiences I've ever had. I checked in after a long day of scuba diving in Lake Michigan. I was wet and cold and looking forward to a hot shower. I got to my room and unpacked my things and started the shower. It was icy cold so I let it run for a... More

Was this review helpful? Yes
TeresaDitta, General Manager at Thunderbird Inn, responded to this review

I am so sorry that the water was doing that. We still don't know why it is doing that on sold out days. I am sorry you had a terrible stay with us. This is never our goal. Our goal is to always make a guest feel like there at home and provide the best quality products possible. I will... More

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Additional Information about Thunderbird Inn

Address: 146 Old US Hwy 31, Mackinaw City, MI 49701
Location: United States > Michigan > Cheboygan County > Mackinaw City
Price Range (Based on Average Rates): $
Hotel Class:2 star — Thunderbird Inn 2*
Number of rooms: 48
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Also Known As:
Best Western Mackinaw City
Mackinaw City Best Western
Best Western Thunderbird Hotel

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