Arrived, checked-in, found empty beer bottles, trash in the room, door-lock didn't work, room smelled like mold, stained bedsheets, bottom of shower was black with mold. We complained to management, they could not refund our money due to glitch in computer system. We did not stay at the hotel and were still charged $150 for the room. Later calls to... more

Called twice to remind them not to have any smell due to severe allergies to not use fragrances, When go there wasn't readay yet and they had it so strong it took all we could to stay. we didn't have much choice time wise. And the lights and tv blinks, had to put in new electral box in .The bathroom... more

I will never never stay at this hotel again. I had some reservations about booking this room because of how large my family was and I was booking a two queen room. I called in advance and asked them about my concerns. I noticed the reservations were saying that there was a 5 person max for this room and there... more

The housekeeper was very attentive. The room smelled nice and clean; however, I don't know if they had just cleaned the carpets and didn't do it properly or what, but there was a definite filmy feeling to it. The bathrooms were clean for the most part. There were a lot of spider webs on the balcony and the balcony door... more

Here's what we got for a $128. for a lakefront room: 1. an entry door jamb in need of paint and pitted, old door handle. 2. upon opening the door, a tsunami of nauseating smells comparable to a raspberry Pepto Bismol cocktail. 3. A sink and tub with clogged drains. 4. A tv remote whose batteries kept falling out. 5.... more

My first clue should of been the spiders and bugs in the stairwells. The rooms and the bedding could of been alot cleaner than it was. Breakfast was a joke!! Aqua Grand and Quality Inn share the same breakfast bar in a very very small room. That room was disgusting, when we walked in there wasn't even a table to... more

The "waterpark" is NOT a waterpark. It is a sprinkler system with a large hot tub near it. Very dingy and unclean pool area. The rooms smelled like mildew and the carpet turned our feet black from dirt. Do not go barefoot in the rooms. The breakfast included was cold and not very good. Go down the street to North... more

PRO'S: *Close to the Arnold Ferry Lines, *Beautiful view of the Lake, but not of Mackinaw Bridge. *Huge Jacuzzi (but very steamy in the room) *Additional Pool and smaller jacuzzi CONS: Where to begin. Oh, My. *Upon arrival I was overcome by large amount of spray cleaner smell. I noticed popcorn and pink wrist bands under the bed, so upon... more

First, I booked a smoking King beachfront room on mackinaw-city.com's web site. When I arrived, all rooms are non-smoking. OK - I respect that and smoked outside. The room (401) was on the third floor in the left corner. We had a view of the lake and beach...(which was a "rustic beach" at best), but everthing else was blocked by... more