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Embassy Suites Detroit - Livonia/Novi

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19525 Victor Parkway, Livonia, MI 48152
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Embassy Suites Detroit - Livonia/Novi
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Embassy Suites Detroit - Livonia/Novi
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593 reviews from our community

Traveler rating
    222
    145
    110
    74
    42
See reviews for
187
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221
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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  • German first
  • Russian first
  • Spanish first
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    (593)
  • Mar-May only
    (152)
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There are newer reviews for Embassy Suites Detroit - Livonia/Novi
See the most recent reviews
Traverse City, United States
1 review
5 of 5 stars Reviewed June 24, 2014

This hotel always provides the most friendly and helpful staff. The breakfast is great and so is the overall atmosphere of the hotel. I have stayed here several times and have always have the same great experience.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites Detroit - Livonia/Novi, responded to this review

We cannot thank you enough for your kind review and helpful advice. As a tripadvisor contributor, your terrific feedback means even more to us and the traveling community. Thank you for your praise and we can't wait to see you on your next visit! More 

Greer
2 reviews
5 of 5 stars Reviewed June 23, 2014

The staff here at the Embassy Suites is always super, Heather in the Bar, Beth in the managers reception bar, and Cheri always goes and beyond to make sure our stay is remarkable, always friendly and fun to be around. I am a diamond member with Hilton Honors and these three ladies always makes me look forward to my return... More 

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites Detroit - Livonia/Novi, responded to this review

Thank you for taking the time to review our hotel! We hope you will come back to visit us again soon! Thank you for pointing out some of our superstars! Glad to hear they made you stay pleasant. Jamison More 

Canton, Michigan
1 review
4 of 5 stars Reviewed June 23, 2014

People usually will tell you "I normally do not write reviews". I'm one of those people. I always feel compelled to write when something is bad, however. Not in this case. I was VERY pleased with the service my organization and I received during a recent event. I worked with Mindy in Sales to organize accommodations for a small group... More 

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites Detroit - Livonia/Novi, responded to this review

Thank you for taking the time to review our hotel! We hope you will come back to visit us again soon! Thank you for pointing out some of our superstars! Glad to hear they made you stay pleasant. Jamison More 

Denver, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 23, 2014

Management doesn't seem to take any pride in this hotel. Our room smelled musty and stale....we later found the carpet to be soaking wet! Rooms were old, outdated and stained. Felt like I was staying in a flop house.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Jamison J, General Manager at Embassy Suites Detroit - Livonia/Novi, responded to this review

Thank you for your feedback of your recent stay with us at our hotel. I’m sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. I understand you were unhappy with the condition of your room and I have addressed the issues you mentioned with our hotel staff. We take... More 

1 review
5 of 5 stars Reviewed June 21, 2014

This hotel is awesome. The bar is great. Heather is always working when I am there, she remembers who I am and what I drink, always a great experience. The breakfast is a nice change from most hotels.

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites Detroit - Livonia/Novi, responded to this review

Thanks, too, for commenting on our updates in-progress. While we're very excited to be freshening things up, we'll remain focused on delivering a great hotel experience for every guest, every day. More 

1 review
5 of 5 stars Reviewed June 20, 2014

Excellent service and quality at a very reasonable price. Excellet breakfast with made to order items. Quiet room ad quick response from staff. Stayed for a business visit but would be recommend for family visits as well.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites Detroit - Livonia/Novi, responded to this review

Thanks, too, for commenting on our updates in-progress. While we're very excited to be freshening things up, we'll remain focused on delivering a great hotel experience for every guest, every day. More 

1 review
5 of 5 stars Reviewed June 18, 2014

Absolutely love staying at the embassy. I have been visiting every week for work. I usually hang out by the bar with Healther who is a bartender. Every single time I go to the Embassy Bar and Heather is working, I am treated very well and she makes me feel very welcomed. Excellent service!

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites Detroit - Livonia/Novi, responded to this review

Our staff will be celebrating during every departmental meeting today! Your kind remarks and newly found loyalty mean the world to us! We are so appreciative of your terrific review and can't wait to welcome you back to our hotel! More 

Toronto, Canada
1 review
5 of 5 stars Reviewed June 18, 2014

Very pleased with this hotel. The staff were excellent and the accommodations fantastic. We loved suite and the managers reception at night. The breakfast was very good. Overall we were very pleased with the Embassy Suites and would stay there again if we have need to return to this city.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites Detroit - Livonia/Novi, responded to this review

We can't thank you enough for your kind review! I hope it's apparent how much fun we have at work. I'm incredibly lucky to spend my days with an extraordinary team who takes our profession very seriously, but not ourselves. Jamison More 

Saint Paul, Minnesota
1 review
5 of 5 stars Reviewed June 17, 2014

Heather & Elshawn, Thanks for the warm welcome while I waited for my room to be prepared (thanks Embassy for sqeezing me in without a reservation on record). I appreciated the service after a long day of travel! Kevin

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites Detroit - Livonia/Novi, responded to this review

Thank you for taking the time to review our hotel! We hope you will come back to visit us again soon! Glad you enjoyed our full cooked to order breakfast. We look forward to you next trip to metro Detroit. Safe travels! Jamison More 

Pittsburgh, Pennsylvania
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 16, 2014

Staying at the Embassy Suites is always a wonderful experience. We usually stay there every year and its worth every dollar. It caters to every family members needs. I receommend anyone to stay here whenever they can.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites Detroit - Livonia/Novi, responded to this review

We are glad you stayed with us. Thank you for taking the time to review our hotel! We hope you will come back to visit us again soon! Thank you for the kind words. Jamison More 

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