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All 14 Livonia hotels

Embassy Suites Detroit - Livonia/Novi

3.0 of 5 Hotel   |   19525 Victor Parkway, Livonia, MI 48152
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Ranked #7 of 14 hotels in Livonia
A recent review
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415 people have reviewed this hotel

Traveler rating
    126
    109
    89
    58
    33
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138
35
19
149
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
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English first
There are newer reviews for Embassy Suites Detroit - Livonia/Novi
See the most recent reviews
Virginia
Top Contributor
51 reviews 51 reviews
17 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed January 3, 2014

We stayed here from 12/29 - 1/2 for a youth hockey tournament and the Winter Classic. I am the manager for one of the four teams that stayed here from our club. All together, our club probably had more than 200 people staying at this hotel for that time frame - many a day longer than we stayed. We had... More

Was this review helpful? Yes 1
Fairfax, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 2, 2014

Don't go here. Much of the staff is rude. Those who weren't were still overworked. It was hard to get any service. The rooms are crummy and as a highest level Hilton Honors member I know a thing or 2 about their hotels.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 2
Jamison J, General Manager at Embassy Suites Detroit - Livonia/Novi, responded to this review

We appreciate the insight you provided regarding your recent stay at our hotel. I understand from your review that you were not entirely satisfied with your visit and we came up short of delivering a hospitality experience consistent with your expectations. I can assure you that our main priority at our hotel is to provide our guests with the most... More

United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 2, 2014

Unless you are looking forward to coming to a hotel to make up your own bed and clean the glasses in your room, DO NOT STAY HERE!!! My family and I came here for an overnight getaway. Oh, how we should have stayed at home and ordered a pizza!!! My room was not ready at check-in (and we checked in... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 2
Jamison J, General Manager at Embassy Suites Detroit - Livonia/Novi, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry you were not completely satisfied with your last visit. I was disappointed to read from your review that you found your room to be unclean and that some of the food selection you and your... More

Spring Lake, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 2, 2014

The hotel staff were all very accommodating and room was above expectations. The breakfast was excellent and featured a full buffet and make to order omelets. We would recommend this hotel to anyone staying in the Northville or Novi area.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Howell, MI
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 1, 2014

The hotel is really nice and the reception and breakfast were a really nice bonus that my family all enjoyed. The pool was nice and warm too. We enjoyed our Christmas here as a family and will return next year too.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Royal Oak, United States
1 review
2 of 5 stars Reviewed January 1, 2014

I don't think my review would help your business. We had room location problems--for six rooms reserved weeks in advance. We also experienced extreme understaffing in Cascades restaurant. The facility has a great location and potential, but some of our rooms were neglected in their remodeling/refurnishing.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites Detroit - Livonia/Novi, responded to this review

Thank you for your review of your recent experience at our hotel. I am sorry that we could not provide a positive experience during your stay. I sincerely apologize if there if you found some areas of your room to be dated and in need of some remodeling/refurbishing. Your feedback is truly appreciated for it is one of the most... More

New York, NY
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed December 30, 2013

I have stayed at several Embassy Suites in the past and this one is by far the worst . It could be a beautiful hotel but it is filled with rude staff, strange roving security guards, crappy food, no free internet and rude, rude staff. They claim to host hockey teams all the time yet they obviously hate kids and... More

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites Detroit - Livonia/Novi, responded to this review

I appreciate your review of your recent experience at our hotel. I truly regret that you had a disappointing experience with us and that you found some of our staff members to be apathetic and unhelpful towards you. I sincerely apologize for this. I was both surprised and deeply disappointed by your recount of your experience with us. I assure... More

Livonia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 30, 2013

This hotel works out great for our family reunions. It has a pool for the children and plenty of common areas for socializing. The complimentary breakfast and evening reception keeps us coming back every year.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Toledo, Ohio, United States
2 reviews
5 of 5 stars Reviewed December 29, 2013

We had a family birthday party for about 40 guests in the Parliament Room. I also stayed overnight at the hotel. Elaine Evans (Catering Manager) and the rest of the staff were fantastic! Entirely pleased with the food and accommodations.

Was this review helpful? Yes
Grand Rapids, Michigan
Senior Reviewer
8 reviews 8 reviews
4 of 5 stars Reviewed December 27, 2013

We got here for a hockey tournament after check in. Waited 45 minutes for a room. They didn't have enough double beds for everyone even though only fifty of over 200 rooms were full. The manager was kind but rude. We got a free internet code out of the deal. Breakfast starts at 6. Got down to it at 6:45... More

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Additional Information about Embassy Suites Detroit - Livonia/Novi

Address: 19525 Victor Parkway, Livonia, MI 48152
Phone Number:
Location: United States > Michigan > Livonia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites Detroit - Livonia/Novi 3*
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Also Known As:
Embassy Suites Detroit - Livonia/Novi Hotel Livonia
Embassy Suites Livonia
Livonia Embassy Suites

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#3 Business Hotel in Livonia
Hotel Class
Official Description (provided by the hotel)
Located only a short drive from downtown Detroit is the Embassy Suites Detroit-Livonia/Novi hotel, an all-suite hotel with all the comforts of home. Guests unwind in spacious two-room suites featuring a private bedroom and living room. Each suite includes a large dining/work table, two cable televisions, two telephones, wireless Internet access, microwave, fridge, and coffee maker. The hotel offers complimentary full cooked-to-order breakfast in the morning, and complimentary drinks with light snacks at the Evening Reception every night. The Cascades on-site Restaurant serves lunch and dinner, and Room Service is also available. The hotel is welcome to large meetings and events. Guests who book the hotel for a wedding reception can also receive a complimentary on-site wedding ceremony in the gorgeous atrium. Guests enjoy recreational activities at the hotel's 24-hrfitness center, indoor pool and sauna. Business facilities include a 24-hour business center, complimentary printing service, meeting rooms, audio/visual equipment rental, and banquet facilities. Other amenities at the Livonia hotel include local area shuttle service, laundry service and safe deposit box. Guests of the Embassy Suites Detroit-Livonia/Novi hotel enjoy being near local attractions like Comerica Park, Ford Field, Henry Ford Museum, golf courses and casinos. ... more   less 
Number of rooms
239

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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