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Embassy Suites by Hilton Detroit - Livonia/Novi

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19525 Victor Parkway, Livonia, MI 48152
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1 room 1 guest
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Embassy Suites by Hilton Detroit - Livonia\/Novi
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675 Reviews from our TripAdvisor Community

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Traveler rating
    247
    168
    121
    90
    49
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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  • Spanish first
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English first
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  • Mar-May only
    (167)
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    (222)
  • Sep-Nov only
    (129)
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There are newer reviews for Embassy Suites by Hilton Detroit - Livonia/Novi
See the most recent reviews
1 review
5 of 5 stars Reviewed 2 weeks ago

Had a great visit at embassy suites Livonia. The bartenders Jill and John were especially great, very friendly, and make you feel like your at home. Can't forget to mention our breakfast cook, Jerome, who made the best omelettes I've had in a long time. Great atmosphere here!

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites by Hilton Detroit - Livonia/Novi, responded to this review

Thank you for your terrific review. As a Contributor to TripAdvisor, your kind remarks mean the world to us! We love guests like you and appreciate that you find the value and benefits that Embassy Suites brings to travel. Please don't be a stranger and come back, soon! Jamison More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Jill and John are the BEST!!!! They made the best drinks ever and were super sweet the entire week. If you stay here, let them hook you up with their creative and delicious drinks On a side note, Jerome (amazing breakfast guy) makes the most amazing omelets and Beth and Cherri rock too Overall, I would give this hotel a... More 

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites by Hilton Detroit - Livonia/Novi, responded to this review

We love your insights and truly appreciate you sharing them with the tripadvisor community. We hear your comments. And thank you for the kind words about our staff. Thanks again for the great review and we can't wait to see you next time! Jamison More 

McAllen, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

Love the atmosphere! Specially the omelettes that Jerome makes in the morning they are delicious. The bartenders Jill and John are the best they are there for you for anything that you need and if you don't like the food they will make sure it gets done exactly how you want it. And the ladies Beth and Cherry out in... More 

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites by Hilton Detroit - Livonia/Novi, responded to this review

We can't thank you enough for your kind review! I hope it's apparent how much fun we have at work. I'm incredibly lucky to spend my days with an extraordinary team who takes our profession very seriously, but not ourselves. More 

South Bend, United States
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stay at this hotel every time I go to my corporate office. 99% of the time when I go, I have a good experience! However, that 1% of the time, Brian Davis, part of the front desk staff, took care of me with high professionalism The staff is consistently responsive and the place is clean. It is great that... More 

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites by Hilton Detroit - Livonia/Novi, responded to this review

What a great review! We love your headline. More importantly, we love that you enjoyed your visit. It truly makes our work worthwhile to read your remarks and we hope to see you again on your next visit. Our staff tries hard every day to delight our guests. Safe travels More 

Orlando, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Standard ES service. The hotel is in a remodel but needs more attention to the rooms. The area has some ok locations to eat but stay away from the Sports bar close by. Like it says in the title though, the TV line up is terrible. Plus, there is no TV lineup or guide to help. Just weird for a... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites by Hilton Detroit - Livonia/Novi, responded to this review

Thanks, too, for commenting on our updates in-progress. While we're very excited to be freshening things up, we'll remain focused on delivering a great hotel experience for every guest, every day. Jamison More 

mandeville, United States
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

A/C is set to 65 deg & had almost zero airflow. Asked to have it adjusted down & was told Maint "could not". Only Hotel in US where they are unable to reprogram the thermostat in a room? I cancelled my other reservation-will stay elsewhere. If the hotel is saving money by cutting A/C costs they will never see me... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites by Hilton Detroit - Livonia/Novi, responded to this review

Dear Emile H, I am sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the issues in your room and will work with our maintenance team to ensure this does not happen again. If you return to our area, we hope you will consider staying with... More 

Travelers are raving about these Livonia hotels

Toledo
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and 6 year old daughter stayed at this Embassy suites on the recommendation of a friend. We were so pleased with our stay! The front desk staff was so helpful and knowledgeable. The room was very clean. We loved the breakfast and reception each night. My daughter loved the water falls and river running through the atrium. Of... More 

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites by Hilton Detroit - Livonia/Novi, responded to this review

We cannot thank you enough for your kind review and helpful advice. As a tripadvisor contributor, your terrific feedback means even more to us and the traveling community. Thank you for your praise and we can't wait to see you on your next visit! More 

Dearborn, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

This hotel is okay, but not great! The room was not very clean felt old and dingy. The hallways were loud with children running through. The hotel could use a remodel asap. I wouldn't recommend staying until they do some refreshing up.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites by Hilton Detroit - Livonia/Novi, responded to this review

Thank you for your review. Our rooms might be a tad tired but our service is not. While we're very excited to be freshening things up, we'll remain focused on delivering a great hotel experience for every guest, every day. Thanks, too, for commenting on our updates in-progress. While we're very excited to be freshening things up, we'll remain focused... More 

Sherman, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Not the friendliest of staff. My room smelled like something died and never did get the extra blankets I asked for. Breakfast was outstanding, but that is the only thing about he stay I can recommend.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites by Hilton Detroit - Livonia/Novi, responded to this review

I hate that your stay was unpleasant. As the innkeeper, it's my responsibility to ensure that we have enough folks on the floor to make for a great experience. Obviously, my efforts failed to deliver the experience you deserve and expect. I am very sorry and would love to discuss your visit personally. We learn from and act on our... More 

Holland, Michigan
1 review
1 of 5 stars Reviewed 3 weeks ago

It needs to be cleaned and updated to livable standards. Rooms smelled of old cooking and bad aftershave. dark stains in all rooms in the carpet, Why cant the get drains that drain? Complimentary breakfast was good, and the staff very helpful. But watch the parking lot you may loose a Kidney crossing it.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites by Hilton Detroit - Livonia/Novi, responded to this review

What a terrible experience and review... Your stay was very disappointing and frustrating and for that, I'm very sorry. We will make every effort address the issues you've described. We hate the idea of having upset a customer, as you clearly are, and we wish you safe travels. Jamison More 

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