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All 14 Livonia hotels

Embassy Suites Detroit - Livonia/Novi

3.0 of 5 Hotel   |   19525 Victor Parkway, Livonia, MI 48152
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Ranked #7 of 14 Hotels in Livonia
A recent review
5 of 5 stars reviewed 2 weeks ago
sealou711 LAS VEGAS
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446 reviews from our community

Traveler rating
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145
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Embassy Suites Detroit - Livonia/Novi
See the most recent reviews
LAS VEGAS
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We arruved early and although the room which was assigned to us was not ready they made every effort to get us a comparable room so we could check in immediately. They were very kids aboit that. We were very surprised at the beautiful suite we received. We very much enjoyed cocktail hour and met a number of friendly people.... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Thank you to Katy and Michael for awesome hospitality. You both made our stay wonderful. The room was just perfect. Clean and stocked with everything. Jerome (chef) made our omlets and they were delicious. Jerome was friendly and and very professional. We will definatly be back. Thank you.

Was this review helpful? Yes
Tampa, Florida
1 review
3 of 5 stars Reviewed 3 weeks ago

For the last 4 month I have been a full time customer at the Embassy Suites in Livonia ,MI . I have to tell you the customer service I have received from the following people have been OUTSTANDING ,just to mention their names because we are on a first name basic at this hotel . Brian , Porsche,Gina and Elishawn... More

Was this review helpful? Yes
Traverse City, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel staff is amazing. Our group flooded the hotel with guests and they handled the masses with efficiency and grace. They made you feel like you were the only guest. The hotel is a bit dated, but clean and comfortable. Our group utilized many features of the hotel and never had a problem. The complimentary breakfast is incredible, with... More

Review collected in partnership with Embassy Suites Hotels

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Warren, Michigan
1 review
5 of 5 stars Reviewed 3 weeks ago

I am not sure where to start. Thank you Brain Davis at the front desk of the Embassy Suites Hotel in Livonia. Right from the start you said Welcome! Held our packages at your front desk, when we were overloaded walking around the hotel. You went above and beyond to make our stay so wonderful. You could tell right away... More

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Cleveland,, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

yes I said Poo, the bathroom smelled of Pee and there was poo, bad day for the maid I guess, and I could hear every car and truck drive by like there was a open window or something. I have been a member of Hilton for years and have never had something like this happen, I should have talked to... More

Review collected in partnership with Embassy Suites Hotels

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Buffalo, NY, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

Room conditions were poor and was not well maintained. Runing toilet, slow shower drain, improperly programmed room phone. Staff was not courteous when responding to issues. Hallway light by my room was out and hallway was unusually dark.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites Detroit - Livonia/Novi, responded to this review

I am sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the issues in your room and will work with our maintenance team to ensure this does not happen again. We hope that if your travels bring you back to our area, you’ll give us another... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We stayed here while traveling for my son's wrestling tournament. The decor is very outdated but the hotel was clean and the price was right. The breakfast was amazing, cooked to order - and FREE! The managers reception was also free and included free drinks and snacks. This hotel sold us on Embassy Suites, now whenever we travel we will... More

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites Detroit - Livonia/Novi, responded to this review

We cannot thank you enough for your kind review and helpful advice. As a tripadvisor contributor, your terrific feedback means even more to us and the traveling community. Thank you for your praise and we can't wait to see you on your next visit! More

Kitchener, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Excellent staff and breakfast. Adequate rooms. Good location close to shopping and restaurants in a safe area of Detroit. Comfortable beds but pullout couch is inadequate-ok for a young child but not good for an adult.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Jamison J, General Manager at Embassy Suites Detroit - Livonia/Novi, responded to this review

Thanks, too, for commenting on our updates in-progress. While we're very excited to be freshening things up, we'll remain focused on delivering a great hotel experience for every guest, every day. More

Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Hotel is very dated. Parking lot needs work, not as clean as other hotels I have stayed at. There were stains on the bathroom walls, carpets not vaccumed. The free breakfast is NOT good. I could not even eat the bacon. Seriously bad bacon, come on Embassy Suites! It seems like the place is struggling to stay open and cutting... More

Was this review helpful? Yes 2
Jamison J, General Manager at Embassy Suites Detroit - Livonia/Novi, responded to this review

Thank you for your feedback of your recent stay with us. We are very sorry that you were disappointed with the cleanliness of your guest room. We try to be very vigilant in this area because we know how important it is for our guests. Based upon your review, we are actively working with our housekeeping staff so this situation... More

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Additional Information about Embassy Suites Detroit - Livonia/Novi

Address: 19525 Victor Parkway, Livonia, MI 48152
Phone Number:
Location: United States > Michigan > Livonia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites Detroit - Livonia/Novi 3*
Number of rooms: 239
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Also Known As:
Embassy Suites Detroit - Livonia/Novi Hotel Livonia
Embassy Suites Livonia
Livonia Embassy Suites

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