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Embassy Suites by Hilton Detroit - Livonia/Novi

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19525 Victor Parkway, Livonia, MI 48152
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Embassy Suites by Hilton Detroit - Livonia/Novi
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652 Reviews from our TripAdvisor Community

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Traveler rating
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    166
    118
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
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Grand Rapids, United States
5 of 5 stars Reviewed 2 days ago NEW

The hotel will benefit from the upcoming renovation, but we were happy with it as it was. The center atrium is beautiful! The rooms were comfortable. There was a big class reunion downstairs and a company party in the bar having a good time so we thought it would be loud. Didn't hear anything all night! I couldn't believe how... More 

Review collected in partnership with Embassy Suites Hotels

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Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here to hit a tigers game and the perrani's warehouse sale. We've stayed here several times with the hockey teams. Really needs updating but I think it's coming! Beds were great! Room was spacious. Free internet was a plus thanks to Hilton honors program. Breakfast is a huge plus with the embassy suites. Staff was great as always! We... More 

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites by Hilton Detroit - Livonia/Novi, responded to this review

You are so kind to write this review! We loved having you here and truly appreciate your lovely remarks. Safe travels Jamison More 

Houston, United States
1 review
2 of 5 stars Reviewed 6 days ago NEW

the AC in the 5th floor went out and I had to ask them twice to be moved to another room. there was a cockroach in my bath towel my 3rd day and it was totally gross. I stepped on it and put it in the toilet. Could not sleep with bad dreams about that! The breakfast is wonderful -... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites by Hilton Detroit - Livonia/Novi, responded to this review

I hate that your stay was unpleasant. As the innkeeper, it's my responsibility to ensure a great experience. Obviously, my efforts failed to deliver the experience you deserve and expect. I am very sorry and would love to discuss your visit personally. We learn from and act on our guests' feedback every day here and yours is very important to... More 

Travelers are raving about these Livonia hotels

Livonia, Michigan
4 of 5 stars Reviewed 1 week ago

Visited embassy suite and had dinner at cascades restaurant and had a delightful waitress named Cheri. She stayed on top of things making sure I had everything I needed and food was great. Will visit again. Also Beth at the managers reception was delightful

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites by Hilton Detroit - Livonia/Novi, responded to this review

We cannot thank you enough for your kind review and helpful advice. As a tripadvisor contributor, your terrific feedback means even more to us and the traveling community. Thank you for your praise and we can't wait to see you on your next visit! More 

Livonia, MI, United States
1 review
4 of 5 stars Reviewed 1 week ago

I booked suites for the weekend for my kids and grandkids July 10 through July 12, 2015. Most everything worked out great. The pool was a little overcrowded and rowdy, but, beyond that, we had a great time. This hotel is fortunate enough to have Mario on the front desk. Mario exemplifies excellent customer service. He has a can do... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites by Hilton Detroit - Livonia/Novi, responded to this review

Thank you very much for your feedback and helpful traveler tips. There were an awful lot of families with children this weekend and I'm so sorry for the added noise and activity. I'm truly sorry for the inconvenience. Jamison More 

United States
1 review
2 of 5 stars Reviewed 1 week ago

Location is good Staff is friendly Hotel is in need of remodeling Very old decor and many maintance problems Breakfast is good Close to the expressway traveling every week for work can getting tiring, however if the hotel you choose can make all the difference in the world at the end of the day.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites by Hilton Detroit - Livonia/Novi, responded to this review

Thank you for your review. Our rooms might be a tad tired but our service is not. While we're very excited to be freshening things up, we'll remain focused on delivering a great hotel experience for every guest, every day. Jamison More 

Canfield, United States
2 reviews
3 of 5 stars Reviewed 1 week ago

I only stayed a few hours at the hotel but when I checked in the front desk person tried to get me into an occupied room 3 times. It was 2:30am and the check in process lasted 30 minutes before I was given an empty room. Also, the rooms facing the freeway are fairly noisy....no sound proof glass in this... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites by Hilton Detroit - Livonia/Novi, responded to this review

I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience as... More 

common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Went there for the night! Brian at the front desk was so helpful and very friendly. He made sure the next day my stay was good. ally and Marshall from the kitchen were very friendly and offered my niece cereal because she was little and couldn't eat the chips for the manager reception.

Was this review helpful? Yes 2
Jamison J, General Manager at Embassy Suites by Hilton Detroit - Livonia/Novi, responded to this review

We can't thank you enough for your kind review! I hope it's apparent how much fun we have at work. I'm incredibly lucky to spend my days with an extraordinary team who takes our profession very seriously, but not ourselves. More 

5 of 5 stars Reviewed 1 week ago

What can I say? Every time We come to this location the service is awesome! Bernard Shawrer takes care of every need that we have had or will have. He does above and beyond what a service person of today's time in the service groups. I am so glad that we have a great service person with a great manger... More 

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites by Hilton Detroit - Livonia/Novi, responded to this review

We cannot thank you enough for your kind review and helpful advice. As a tripadvisor contributor, your terrific feedback means even more to us and the traveling community. Thank you for your praise and we can't wait to see you on your next visit! More 

Tomahawk, Wisconsin, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The staff at this Embassy Suite could not be better. When you are on the road every week Like I am a friendly staff like this helps with the stay way from home. I would like to thanks the follow people for being so nice to me and make may stay so much better the Jenay - Room serves, Jerome... More 

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites by Hilton Detroit - Livonia/Novi, responded to this review

We cannot thank you enough for your kind review and helpful advice. As a tripadvisor contributor, your terrific feedback means even more to us and the traveling community. Thank you for your praise and we can't wait to see you on your next visit! Jamison More 

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