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Embassy Suites by Hilton Detroit - Livonia/Novi

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19525 Victor Parkway, Livonia, MI 48152
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Embassy Suites by Hilton Detroit - Livonia\/Novi
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759 Reviews from our TripAdvisor Community

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Grand Rapids, United States
3 of 5 stars Reviewed 2 days ago NEW

My room seemed clean, but very outdated and the shower floor was brown--gross!! The hotel is under renovation right now, and I'm sure it will be very nice once the renovation is complete. Hotel staff was very friendly.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Rebecca U
Fort Myers, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

This was a business trip, where i was Charged the full price, and not warned that this was under construction. When i was not meeting with my clients, and i was trying to work in the hotel, it was extreemly distracting. There were no floor coverings, just cold concrete. HOT Breakefast was Old, Soggy, and cold. Housekeeping did not care... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Theodore P

Travelers are raving about these Livonia hotels

Carson CIty, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I travel a lot during the week. this is my first experience at Embassy suites. I love the rooms they are very spacious, clean and comfortable. The staff here treats you like family and are always willng to go the extra mile to make you feel right at home. Full of smiles and great converstaion. When I cant be home... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
3 Thank Roger M
Shelbyville, United States
2 reviews
3 of 5 stars Reviewed 1 week ago

I sat down for dinner at 8PM. No one talked to me for over 10 minutes and then it was the clean up lady. I ordered a salad from here and it took 45 minutes and then was the first time my waitress had even talked to me even though she had walked by my table 3 times going to... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank John H
sac
Level Contributor
78 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Currently going through construction so it would be interesting to see how it finally turns out. The room refurbs are nice. Nice new couches. For business it was great. For leisure id say wait until construction is complete.

Helpful?
Thank jen g
toronto canada
Level Contributor
70 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for a peewee hockey tourney, the dads and the boys. The hotel staff are excellent, very clean facilities and room, very helpful and understanding staff (with hockey boys everywhere). Front desk staff Joie and Mario quickly solved and corrected a minor billing mistake on my account at checkout. The rooms are large one bedroom suites, very nice.... More 

Helpful?
2 Thank John G
Jamison J, General Manager at Embassy Suites by Hilton Detroit - Livonia/Novi, responded to this review

We cannot thank you enough for your kind review and helpful advice. As a tripadvisor contributor, your terrific feedback means even more to us and the traveling community. Thanks, too, for commenting on our updates in-progress. While we're very excited to be freshening things up, we'll remain focused on delivering a great hotel experience for every guest, every day.Thank you... More 

Liberty twp., United States
1 review
1 of 5 stars Reviewed 2 weeks ago

Service is horrible. Do not eat at the Rest./Bar ther service is bad and they act like you are a problem being there. Rooms are nice looks like they have already been renovated but that was the only nice thing about this hotel.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Amber H
Jamison J, General Manager at Embassy Suites by Hilton Detroit - Livonia/Novi, responded to this review

What a terrible experience and review... Your food and beverage experience was very disappointing and frustrating and for that, I'm very sorry. The Chef and I will research this and find out where we dropped the ball. We will make every effort address the issues you've described. We hate the idea of having upset a customer, as you clearly are,... More 

Naperville, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Too many words needed. 5 inches of standing water in the tub while showering. Room phones did not work. Front desk would not connect me to MOD. Breakfast was warm at best, coffee, eggs, sausage. I caught the GM on the way out my first morning. He asked what I wanted, I said please fix it. He said he would.... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Richard S
Jamison J, General Manager at Embassy Suites by Hilton Detroit - Livonia/Novi, responded to this review

Mr. Richard S. I did enjoy our phone call this morning and again I take full responsibility for your unpleasant stay. As the General Manager, it's my responsibility to ensure that we correct any issue our guest bring to our attention. Obviously, my efforts failed to deliver the experience you deserve and expect. I am very sorry. We learn from... More 

Paramus, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Property is in their final stages of total renovation. The staff is very courteous, friendly & extremely helpful. Great breakfast selection, very nice rooms, pool/hot tub spotless & great gym on property.

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Kevin K
Jamison J, General Manager at Embassy Suites by Hilton Detroit - Livonia/Novi, responded to this review

We love your headline. More importantly, we love that you enjoyed your visit. It truly makes our work worthwhile to read your remarks and we hope to see you again on your next visit. Safe travels Jamison More 

New Philadelphia, Ohio
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

The breakfast staff at this location deserves rave reviews from my whole family! Don cooked us each an amazing omelette, both days, and even smiled when he made a second for my son who suddenly decided he didn't like cheese anymore and wanted a new one. Charlene, Fatima, Takara and Amela were all extremely helpful and accommodating! Since it was... More 

Helpful?
3 Thank liseemwc
Jamison J, General Manager at Embassy Suites by Hilton Detroit - Livonia/Novi, responded to this review

You have disclosed our secret recipe! It is our Brand and our outstanding staff. Now the competition will know how Embassy Suites retains our JD Power awards year-after-year. Of course, I'm kidding! We work very hard to deliver clean, spacious suites, friendly and efficient service, and the best breakfast and cocktail reception in the industry every day. We're grateful for... More 

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