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Embassy Suites by Hilton Detroit - Livonia/Novi

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19525 Victor Parkway, Livonia, MI 48152
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Embassy Suites by Hilton Detroit - Livonia/Novi
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Embassy Suites by Hilton Detroit - Livonia/Novi
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627 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kansas City, Kansas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

This is a great place to stay. 2 rooms in the suite of you have children and a nice Pool with waterfall. The cocktail 2 hour with snacks is also great. The hotel also includes free breakfast. It is a little dated but has plans to renovate soon. the staff was also excellent.

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London, United Kingdom
Level Contributor
119 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This hotel is OK but has some very strange issues. The rooms are built around an internal courtyard with water flowing etc. This is attractive until it became a market place on Sunday and was full of a clothes market with all the fitment of the chase after a bargain. This was noisy and strange for me. The coin laundary... More 

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Springfield
2 reviews
5 of 5 stars Reviewed 1 week ago

The complimentary breakfast offered made-to-order omelets and was great overall. Due to time restraints on my end I wasn't able to take advantage of the free evening cocktails at the bar this visit, but I have during previous visits to this Embassy Suites location and foud the libations to be excellent.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites by Hilton Detroit - Livonia/Novi, responded to this review

We cannot thank you enough for your kind review and helpful advice. As a tripadvisor contributor, your terrific feedback means even more to us and the traveling community. Thank you for your praise and we can't wait to see you on your next visit! Safe travels Jamison More 

Waynesboro, Virginia
1 review
4 of 5 stars Reviewed 1 week ago

While staying at the Embassy Suites for work I enjoyed all the amenities. Even better was the service I received from the bartenders both in the bar and during the managers reception. John, Jill, and Cheri took such good care of us during our stay and as a group we all really appreciated it.

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites by Hilton Detroit - Livonia/Novi, responded to this review

Thanks, too, for commenting on our great staff. While we're very excited to be freshening things up, we'll remain focused on delivering a great hotel experience for every guest, every day. Safe Travels Jamison More 

Rives Junction
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Room was nice and clean. Nice to have separate bedroom. All the accommodations one would expect. Employees were all very friendly and very accommodating. While there was a power outage during my stay, everyone did what they could to assist a fully booked hotel. Were still able to have a full hot breakfast. Food was excellent.

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites by Hilton Detroit - Livonia/Novi, responded to this review

I hate that your stay was unpleasant due to the power outage. I am please that we were able to deliver the experience you deserve and expect. We learn from and act on our guests' feedback every day here and yours is very important to me. My sincerest apologies, Jamison More 

Detroit, United States
1 review
4 of 5 stars Reviewed 1 week ago

The evening reception allowed my husband and I to have alone time while the kids enjoyed the pool. The location was great as it was located next to Dave and Buster, we were able to walk. The breakfast the next morning was great.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites by Hilton Detroit - Livonia/Novi, responded to this review

Thank you for your terrific review. As a contributor to TripAdvisor, your kind remarks mean the world to us! We love families like yours and appreciate that you find the value and benefits that Embassy Suites brings to family travel. Please don't be a stranger and brings the kids back, soon! More 

Grand Rapids, Michigan, United States
Level Contributor
57 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel for several months while working in Detroit. The staff is very accommodating and friendly. Although it is not the best room I have stayed in, the perks of free happy hour, free full breakfast and a clean workout room make up for the rooms shortcomings.

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites by Hilton Detroit - Livonia/Novi, responded to this review

Thank you for your review. Our rooms might be a tad tired but our service is not. While we're very excited to be freshening things up, we'll remain focused on delivering a great hotel experience for every guest, every day. Jamison More 

Ripon, Wisconsin
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Easy check in, quiet & clean rooms, great breakfast experience with chef made omelets & with fresh fruit on and buffet; and the happy hour was quite nice. Grandson (teen) slept well on the fold-out sofa and felt well-fed! Conveniently located to the city and many other local restaurants, the IMAX theater, Dave & Busters, and more.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites by Hilton Detroit - Livonia/Novi, responded to this review

We cannot thank you enough for your kind review and helpful advice. As a tripadvisor contributor, your terrific feedback means even more to us and the traveling community. Thank you for your praise and we can't wait to see you on your next visit! More 

Livonia, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Although an Embassy Suites this property is tired, not the cleanest, and needs a major renovation. If you like old smelly air filters in your room, running toilets, and don't care about cleanliness then this is the place for you. Avoid.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Jamison J, General Manager at Embassy Suites by Hilton Detroit - Livonia/Novi, responded to this review

Dear Scott W, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our... More 

Westland, Michigan
2 reviews
5 of 5 stars Reviewed 2 weeks ago

This was one of the best Hotel's I have stayed at, and I work at one, not Embassy! Our room's were awesome very clean, the suite style is excellent as I work at a budget inn. Everyone was so nice, we had wedding there and the reception, so no one had to get in their car and go somewhere else!... More 

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites by Hilton Detroit - Livonia/Novi, responded to this review

Our staff will be celebrating during every departmental meeting today! Your kind remarks and newly found loyalty mean the world to us! Thanks for the kind word on Bernard. He is a gem. We are so appreciative of your terrific review and can't wait to welcome you back to our hotel! More 

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