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Embassy Suites Detroit - Livonia/Novi

GreenLeadersSilver level
3.0 of 5
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19525 Victor Parkway, Livonia, MI 48152
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Embassy Suites Detroit - Livonia/Novi
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Ranked #6 of 14 Hotels in Livonia
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 4 days ago
Julie K Knoxville, United States
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577 reviews from our community

Traveler rating
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    107
    74
    40
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182
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
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  • German first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
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  • Mar-May only
    (136)
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    (155)
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    (129)
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Knoxville, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

It is obvious that this hotel is older, but the staff do an excellent job. The rooms are clean and large. We were travelling with others and we were put close to each other's rooms. The breakfast was very good, lots of options.

Review collected in partnership with Embassy Suites Hotels

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1 review
4 of 5 stars Reviewed 5 days ago NEW

This facility was very accommodating and provide great attention to detail. I traveled with an ESA pet and the staff was very welcoming of my pet and made special room accommodation for us. Additionally, the hotel restaurant has amazing food and exceeded my expectation. As a result this is my first choice in hotel accommodations when I travel to the... More 

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Stratford-upon-Avon, United Kingdom
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

I always stay in the Embassy Suites in Livonia when I visit head office & customers in Detroit. It's my choice & my preference. Excellent place to be, excellent suites, excellent breakfast, excellent service. Well done 😄

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West Dundee, United States
1 review
2 of 5 stars Reviewed 1 week ago NEW

This hotel is pretty beat up. Needs a serious make over. Elevators look as though someone took sledge hammer to them. Staff is best quality as they are very helpful and friendly. Though the price is reasonable for the condition, this particular hotel is very disappointing compared to others of the same name.

Review collected in partnership with Embassy Suites Hotels

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Senior Contributor
36 reviews 36 reviews
22 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

I love embassy suites, but the two I've stayed st in the Detroit area are run down. I understand this hotel is going through a remodel in June but there is no excuse for towels that are grey. The windows leak cold air. However the staff I have encountered are wonderful. I will stay here again once the remodel is... More 

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Berea, Ohio
Senior Contributor
34 reviews 34 reviews
28 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 1 week ago

I travel frequently on business and enjoy giving good reviews. This was a disappointing stay. I arrived very tired and not feeling well from hectic air travel. The linens in the room were old and grey and the pillows smelled like old sweat. I was so tired I simply laid down to sleep and chose not to complain. The hotel... More 

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Jamison J, General Manager at Embassy Suites Detroit - Livonia/Novi, responded to this review

I hate that your stay was unpleasant. As the innkeeper, it's my responsibility to ensure that we have enough folks on the floor to make for a great experience. Obviously, my efforts failed to deliver the experience you deserve and expect. I am very sorry and would love to discuss your visit personally. We learn from and act on our... More 

windsor
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

Loved everything about this hotel. The wide open atrium is beautiful and the rooms are very nice. Getting the complimentary breakfast and reception is just an added bonus. The rooms have a small kitchenette with microwave and fridge, however no utensils provided. Bring plastic cutlery if needed. I would definitely stay here again.

Review collected in partnership with Embassy Suites Hotels

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Jamison J, General Manager at Embassy Suites Detroit - Livonia/Novi, responded to this review

We cannot thank you enough for your kind review and helpful advice. As a tripadvisor contributor, your terrific feedback means even more to us and the traveling community. Thank you for your praise and we can't wait to see you on your next visit! Safe Travels Jamison More 

Chicago, United States
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
5 of 5 stars Reviewed 1 week ago

I really enjoyed this property. We stayed there a few times and have not stayed any more due to a negotiated deal but I really miss this hotel. Some of my co-workers did not feel the same way but I loved it. Breakfast was great and included in the price. I thought it was a unique property. I hope that... More 

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Jamison J, General Manager at Embassy Suites Detroit - Livonia/Novi, responded to this review

Thank you for your review. Our rooms might be a tad tired but our service is not. While we're very excited to be freshening things up, we'll remain focused on delivering a great hotel experience for every guest, every day. Jamison More 

westland, United States
1 review
4 of 5 stars Reviewed 1 week ago

Overall this hotel is very nice and we enjoyed our stay. However be prepared to order or bring more snacks and things because they dont give much. Maybe its for health reasons?? lol. The staff overall is wonderful, most of them are VERY warm and fuzzy and the ONE that was not, well I am sure after my review HE... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites Detroit - Livonia/Novi, responded to this review

Thank you for your sustained loyalty and business. We certainly hope to keep you as our customers and certainly appreciate your concern with the ever-increasing prices that hotels charge. We will do everything we can to ensure that you find excellent value. I am glad our staff was able to take care of your needs. Jamison More 

Grand Blanc, United States
1 review
5 of 5 stars Reviewed 1 week ago

Spent the weekend with my wife. The experence was great, breakfest was great and we really enjoyed the managers cocktail hour. More families than expected. I think we will bring the kids next time for a weekend of swimming.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites Detroit - Livonia/Novi, responded to this review

Thank you very much for your feedback and helpful traveler tip. There were an awful lot of families with children that weekend and I'm so sorry for the added noise and activity. More 

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