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Embassy Suites Detroit - Livonia/Novi

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19525 Victor Parkway, Livonia, MI 48152
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Embassy Suites Detroit - Livonia/Novi
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Embassy Suites Detroit - Livonia/Novi
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607 reviews from our community

Traveler rating
    226
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    114
    79
    42
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mount Clemens, Michigan
Reviewer
5 reviews 5 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

Staff went way above and beyond to make anniversary stay special. Special champange and strawberries and chocolate found in our room at check-in. Room clean and quiet. Breakfast was good with many choices. Managers reception was very relaxing.

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Carmel, Indiana
Top Contributor
78 reviews 78 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

First off, the hotel employees are very nice and friendly so this is not a customer service issue. This hotel is just plain worn out. Air conditioner in our room was very poor, faucet in bathroom sprayed water when you turned it in, carpet is worn out, our mattress needs to be thrown out, elevators take forever, we got locked... More 

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites Detroit - Livonia/Novi, responded to this review

Thank you for your review. Our rooms might be a tad tired but our service is not. While we're very excited to be freshening things up, we'll remain focused on delivering a great hotel experience for every guest, every day. Safe Travels Jamison More 

Travelers are raving about these Livonia hotels

Traverse City, Michigan
Top Contributor
152 reviews 152 reviews
21 hotel reviews
60 helpful votes 60 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We stayed here for two nights during Comic Con in May. It was a great place to stay due to location to the event center. The property itself though seems to need some work. The bathroom was dated and needs renovating. There were plenty of issues both nights with kids running the floors (no parental control whatsoever) for 2 -... More 

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites Detroit - Livonia/Novi, responded to this review

What a terrible experience and review... Your stay was very disappointing and frustrating and for that, I'm very sorry. We will make every effort address the issues you've described. We hate the idea of having upset a customer, as you clearly are, and we wish you safe travels. Jamison More 

Traverse City, Michigan
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Below average ES but not too awful. Unbelievable number of children running the halls making noise all the time for three days. Ultimately the parents responsibility of course, but the hotel should monitor this too. Twice we had unknown people walk into our room, once an employee we think who quickly slunk away without identifying themselves. Another time maybe a... More 

Review collected in partnership with Embassy Suites Hotels

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Jamison J, General Manager at Embassy Suites Detroit - Livonia/Novi, responded to this review

I'm very sorry for the large number of children. I'm truly sorry for the inconvenience. On weekend our hotel is popular with teams that travel. We do hire security to help patrol. Thank you very much for your feedback and helpful traveler tip. There were an awful lot of families with children this weekend and I'm so sorry for the... More 

Pekin, Illinois
Top Contributor
232 reviews 232 reviews
39 hotel reviews
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed 1 week ago

This is an older Embassy Suites which is overdue for an update. The carpeting is worn bare in spots, the elevators are banged up, the bathtub in our room was a very slow drain. The bed linens were very clean and their complementary breakfast was better than most breakfasts in similar hotels. We had a banquet meal that was much... More 

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites Detroit - Livonia/Novi, responded to this review

Thanks, too, for commenting on our updates in-progress. While we're very excited to be freshening things up, we'll remain focused on delivering a great hotel experience for every guest, every day. Safe Travels Jamison More 

Yale, Michigan
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed at this hotel to attend the Motor City Comic Con. I use Embassy Suites hotels often and I have to say I was Underwhelmed by the hotel. It is somewhat outdated in décor. The staff was wonderful and friendly. The gentleman that checked us in was great. As were his coworkers on the desk at the same time. Joking... More 

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites Detroit - Livonia/Novi, responded to this review

Thanks for taking the time to write a review. Many of our frequent guests discover the hotel as you have, then return for shopping, sight seeing or as the perfect launch pad for the Detroit area. Jamison More 

1 review
4 of 5 stars Reviewed 1 week ago

Housekeeper Geneva went above and beyond her housekeeping duties. The hotel was a bit out dated but they were scheduled for a major renovations. The breakfast was great and the hotel was in a great location.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites Detroit - Livonia/Novi, responded to this review

We cannot thank you enough for your kind review and helpful advice. As a tripadvisor contributor, your terrific feedback means even more to us and the traveling community. Thank you for your praise and we can't wait to see you on your next visit! More 

Flushing, United States
1 review
5 of 5 stars Reviewed 1 week ago

A GREAT stay!!! Facilities were great! Breakfast is not your normal 'run-of-the-mill" hotel lobby breakfast. They had eggs, sausage, pancakes, an omelet bar with a guy cooking! Have stayed in many quality hotels, have never had breakfast like they offered here. Definitely enjoyed the even snacks as well. Room was clean, spacious. Problem with AC was taken care of quickly... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites Detroit - Livonia/Novi, responded to this review

Thank you for your sustained loyalty and business. We certainly hope to keep you as our customers and certainly appreciate your concern with the ever-increasing prices that hotels charge. We will do everything we can to ensure that you find excellent value in our hotel. More 

Austin, United States
1 review
5 of 5 stars Reviewed 1 week ago

Hotel staff really makes you feel welcome! Breakfast and Cocktail reception adds to the value! The chef is eager to cook up your individual order. Rooms are comfortable and the layout is designed to quiet the noise (Beds in the back of the suite). Didn't get a chance to use the pool but wished I could have. Very neat waterfall... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites Detroit - Livonia/Novi, responded to this review

We can't thank you enough for your kind review! I hope it's apparent how much fun we have at work. I'm incredibly lucky to spend my days with an extraordinary team who takes our profession very seriously. More 

Mansfield, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Staff nice and food good. The hotel is rundown and not of the normal quality of other Embassy's Suites. AC units did not work well and room falling apart. Ceilings looked flooded, paint peeling off, needs a remodel.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Jamison J, General Manager at Embassy Suites Detroit - Livonia/Novi, responded to this review

Thanks, too, for commenting on our updates in-progress. While we're very excited to be freshening things up, we'll remain focused on delivering a great hotel experience for every guest, every day More 

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