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Holiday Inn Hotel and Conference Center Detroit - Livonia

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17123 Laurel Park Drive N, Livonia, MI 48152
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Holiday Inn Hotel and Conference Center Detroit - Livonia
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130 Reviews from our TripAdvisor Community

Traveler rating
    23
    32
    33
    23
    19
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31
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44
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Holiday Inn Hotel and Conference Center Detroit - Livonia
See the most recent reviews
Rogers City, Michigan
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 7, 2013

I stay at this hotel anytime I am in the area. It is a good place to stay! It has a good location next to the mall with plenty of restaurants around. Service was well above average. There isn't a lot bad that I can say really. The only drawback that I have ever had is that on the weekends... More 

Was this review helpful? Yes
Columbus, Ohio
1 review
5 of 5 stars Reviewed April 26, 2013

What more can you ask for when you arrive in a unfamiliar location and enjoy great service, hospitality, cleanness, food and drinks. I recently visited this hotel for a wedding and the service was exceptional, their food menu was surprisingly good and the best part was their breakfast buffet was excellent. Everyone treated me with respect and I had no... More 

Was this review helpful? Yes
Dallas, Texas
Top Contributor
74 reviews 74 reviews
46 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed April 26, 2013

Stayed here for one night on our way to visit family. Hotel is in a good location right next to a great little shopping mall and lots of dining options nearby. It is an old Holidome so the smell of clorine hits you right away. Rooms are ok looks they have been updated rether recently. Sleepnumber beds are awful ours... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Hotel and Conference Center Detroit - Livonia, responded to this review

Dear hothead40, Thank you for sharing your feedback regarding your stay with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. Please accept my sincere apology for the shortcomings you experienced during your stay and we regret our hotel did not live up to your expectations... More 

Saint Louis, Missouri
Senior Contributor
49 reviews 49 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed April 25, 2013 via mobile

Though the hotel has been updated, it's evident that it has old bones. It's a holidome design with the pool in the middle courtyard. The pool doesn't have lifeguards, but is strictly overseen by 2 teenage boys that take their job way too seriously. The shower heads are set at about 5'10" with a 6' shower ceiling. It's a good... More 

Was this review helpful? Yes
Randall R, General Manager at Holiday Inn Hotel and Conference Center Detroit - Livonia, responded to this review

Dear DianeSTL, Thank you for taking the time to write a review regarding your recent stay at our hotel. I apologize your stay was anything less than satisfactory. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. We appreciate the feedback we receive and welcome any opportunity to improve. Thank... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 24, 2013

Not clean. Worst hotel Experience in 20 years. It smelled like a wet dog, and it was so humid in the room. The ceiling tiles in the shower are crumbling, The Carpet is completely stained everywhere in the hotel, The front desk clerk could not explain where my room was when I arrived. At 8:30 in the morning the housekeeper... More 

Was this review helpful? Yes 2
Randall R, General Manager at Holiday Inn Hotel and Conference Center Detroit - Livonia, responded to this review

Dear Marksmeats, Thank you for taking the time to write a review regarding your recent stay at our hotel and we greatly appreciate you taking the time to bring your concerns to our attention. I apologize for any inconvenience the room conditions may have caused you. It is our goal to consistently provide superior service and accommodations and your comments... More 

Travelers are raving about these Livonia hotels

Sterling, Virginia
Top Contributor
50 reviews 50 reviews
19 hotel reviews
42 helpful votes 42 helpful votes
1 of 5 stars Reviewed April 23, 2013

We booked 2 rooms for 2 nights via Priceline - this was rated a 3 star, and by far is NOT! It has an indoor pool, which makes the inside moist... meaning moldy musty smelling rooms. Our room was so damp even the towels and bedding felt damp. Well with mold allergies - I got VERY sick. The carpet in... More 

Was this review helpful? Yes 2
Randall R, General Manager at Holiday Inn Hotel and Conference Center Detroit - Livonia, responded to this review

Dear Renee S, Thank you for taking the time to write a review regarding your recent stay at our hotel and we greatly appreciate you taking the time to bring your concerns to our attention. I apologize for any inconvenience the room conditions may have caused you. It is our goal to consistently provide superior service and accommodations and your... More 

Detroit, Michigan
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 8, 2013

I've stayed here 4 times within the last 12 months. I enjoy it each time. Kid friendly and pet friendly. Will stay several more time in the next 12 months. Very clean also has sleep number beds! Plus!!

Was this review helpful? Yes
Randall R, General Manager at Holiday Inn Hotel and Conference Center Detroit - Livonia, responded to this review

Dear Kimberly M, Thank you taking the time to write a review on our hotel. We are glad you enjoy staying in our poolside rooms & coming back again and again! We value your business and look forward to seeing you soon! Staff & Management at the Holiday Inn Livonia More 

Dominical, Costa Rica
Contributor
16 reviews 16 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 16, 2013

Stayed here for one night in March. The facility is nice, room was spacious and clean with ample towels. The bed was comfortable-although ostensibly a "Sleep Number" bed-I didn't really figure it out, but I guess the setting was ok. My room was on the first floor and there is some ambient noise from guests reveling in the pool later... More 

Was this review helpful? Yes 1
Randall R, General Manager at Holiday Inn Hotel and Conference Center Detroit - Livonia, responded to this review

Dear pickles37_10, Thank you for taking the time to write a review regarding your recent stay at our hotel. I will pass along your comments about the room cleanliness to our housekeeping staff & let them know their hard work is appreciated! I am sorry about the confusion regarding your tax status and credit card issues upon checking out of... More 

Barrie
Top Contributor
91 reviews 91 reviews
25 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed February 8, 2013

Recently stayed for one night with some colleagues and the value for the rooms was very good, there are many less expensive rooms in the area but you do get what you pay for (less !). I'd not been to this property in over 10 years, the decor in the lobby has been updated while most of the carpets could... More 

Was this review helpful? Yes 1
HiLivonia, Front Office Manager at Holiday Inn Hotel and Conference Center Detroit - Livonia, responded to this review

Thank you for sharing your experience. We strive to provide the best in service and accommodations to our guests and are always pleased when we see that our efforts are appreciated. Thanks! More 

Detroit, Michigan
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 6, 2013 via mobile

I enjoyed my stay at the Holiday Inn Livonia. The staff was very friendly and attentive. The value was great; I booked with a third-party site for an amazingly good rate. I had a king size room off the pool, so that was really cool. The room was very spacious. The decor was very nice with neutral peaceful colors (mostly... More 

Was this review helpful? Yes
HiLivonia, Front Office Manager at Holiday Inn Hotel and Conference Center Detroit - Livonia, responded to this review

Thank you for sharing your experience. I’m glad you enjoyed your experience with us. Our sleep number beds are being replaced, and next time you stay with us again make sure to ask us for a non sleep number bed (limited availability). We have a goal of becoming Livonia's number best hotel and we really appreciate all feedback we get... More 

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