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Holiday Inn Hotel and Conference Center Detroit - Livonia

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17123 Laurel Park Drive N, Livonia, MI 48152
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Holiday Inn Hotel and Conference Center Detroit - Livonia
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132 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Indianapolis, Indiana
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Stay here and the mixed reviews become clarified. If you only browse the first line of this review, then I'll say that I would stay here again and feel ok doing so. The longer answer is that I booked the wrong day for a stay at a different hotel and could not find any other open rooms in the area... More 

Was this review helpful? Yes
Tiffany M, Manager at Holiday Inn Hotel and Conference Center Detroit - Livonia, responded to this review

Indytravel999 Thank you for taking the time to review our property. We truly appreciate your kind words about our staff. We have shared your comments about the condition of the public areas with our housekeeping and maintenance staff. Your comments are appreciated and we hope to have you stay with us again soon. Tiffany M Front Office Manager More 

Danville, Virginia
1 review
1 of 5 stars Reviewed 4 weeks ago

We checked in to Holiday Inn Hotel in Livonia, MI prior to going to our son's where our family met during our grandson's graduation festivities on May 29-31. We did not initially look at the room - just dropped off our luggage and clothes. When we returned later the night of May 29, we found the room very dated, we... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Hotel and Conference Center Detroit - Livonia, responded to this review

Dear Martha F, Thank you very much for your recent stay with us. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details... More 

Travelers are raving about these Livonia hotels

Ashland, Virginia
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 28, 2015

I got a "Friends and Family" rate so the price was right. The hotel is quite nice, with a large atrium, but there is a swimming pool, hot tub and exercise room right in the middle, so it takes away some of the quiet that you expect in a hotel. Plus, the moment you walk into the lobby, there is... More 

Was this review helpful? Yes
Tiffany M, Front Office Manager at Holiday Inn Hotel and Conference Center Detroit - Livonia, responded to this review

Sue D, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Tiffany M Front Office Manager More 

Senior Contributor
32 reviews 32 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 10, 2015

The hotel is located near every restaurant possible and right next to a mall and the highway. The pool and hot tub are nice, they kick kids out of the hot tub at 8 and out of the pool at 10 so adults can enjoy it. I thought that was nice, it made our room by the pool much quieter.... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Hotel and Conference Center Detroit - Livonia, responded to this review

Dear Erin M, We appreciate you taking the time to share your feedback regarding your stay with us. We are glad to hear you liked our location. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are truly sorry for falling short of your expectations. We... More 

Traverse City, MI
Contributor
14 reviews 14 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed April 21, 2015

We were here for 3 days/2 nights. Business conference. Stayed at the same hotel last year, too. The rooms are old but everything was ok. The only place to eat is the bar & it was the same bad food all over again. There is potential but I guess with all the other hotels, restaurants & Mall nearby they are... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Hotel and Conference Center Detroit - Livonia, responded to this review

Dear tlwintc, Thank you for taking the time to write your review following your recent stay. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. It was unfortunate your stay was negatively impacted by the food quality in the bar. We take all reviews positive and negative... More 

Muskegon, Michigan
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 17, 2015

Bad pot hole in front of driveway. Very low range on wireless internet ...kept kicking me off, if I could get on at all. But when I was picking up the room before we left I did notice an Ethernet cord under the desk. The lady at the desk asked me if I was a club member I told I... More 

Was this review helpful? Yes
Randall R, General Manager at Holiday Inn Hotel and Conference Center Detroit - Livonia, responded to this review

Dear sirstaysalot2015, Thank you for taking the time to write a review regarding your recent stay at our hotel. Your comments have been shared with our management team and they will be addressed. We look forward to your next visit! Sincerely, Randall Richmond General Manager More 

Philadelphia, Pennsylvania
Top Contributor
63 reviews 63 reviews
47 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed March 12, 2015

The Holiday Inn has made some significant changes since my last visit in September. The beds have been upgraded and have new firm mattresses and the whole atmosphere seems greatly improved. The staff has always been excellent at this hotel and now with the physical plant upgrades, I would endorse it as a reasonably priced property in a good location... More 

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Akron, New York
Contributor
15 reviews 15 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 20, 2015 via mobile

Great hotel. Clean. Quiet. Close to expressway. Very friendly staff. Room was great. Internet worked great, no issues with wireless signal. Highly recommended for anyone in the area looking for a great hotel at a reasonable price.

Was this review helpful? Yes
Randall R, General Manager at Holiday Inn Hotel and Conference Center Detroit - Livonia, responded to this review

Dear Doug H - Thank you for the 5 star review!! More 

Astoria, Illinois
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 15, 2015

It's the little things that would make this one of the best places to stay in the Detroit area. For example, the clerks at the front desk. My wife noticed them muttering under their breath, annoyed, when they were on the phone with a customer who was trying to find a room. The stains on the carpet in the rooms.... More 

Was this review helpful? Yes
Randall R, General Manager at Holiday Inn Hotel and Conference Center Detroit - Livonia, responded to this review

Dear TravelinMan2323, Thank you for staying with us a taking the time to write a review. We appreciate any & all comments and suggestions on how we can make our hotel more enjoyable for our guests. We hope you will stay with us again during your next visit to our city. Sincerely, Randall Richmond General Manager More 

Michigan
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 3, 2015

The pot-holed parking lot. You pull in and think "what have I done?" I booked this online for my daughter's birthday party. Not the best first impression. But you walk in and it looks beautiful. It's clean, lofty and nice looking . She was impressed with the level of fanciness. We enjoyed the pool, clean but very cool and a... More 

Was this review helpful? Yes 2
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