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Residence Inn Lansing West

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922 Delta Commerce Drive, Lansing, MI 48917
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Residence Inn Lansing West
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102 Reviews from our TripAdvisor Community

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Traveler rating
    58
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    13
    8
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38
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (102)
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    (31)
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Chicago, IL
Level Contributor
124 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had booked a 1 bedroom and were traveling with kids. We asked for an upgrade and they readily obliged and upgraded us to a 2 bedroom suite. The complimentary breakfast was decent...basic spread. Comparable to stay bridge suites.

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Eagle, Michigan
1 review
5 of 5 stars Reviewed 2 weeks ago

My family stayed here for about 6 1/2 weeks this past spring. Our house flooded and there were major repairs going on. The rooms are very clean and comfortable. My family of four (and eventually our two dogs) adjusted to hotel life just fine. The best part of the stay was the staff. Kind, courteous, professional. A real pleasure to... More 

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TMIHospitality, Manager at Residence Inn Lansing West, responded to this review

Dear Kevin S, Thank you so much for your review of the Residence Inn Lansing West. We are delighted to hear you and your family had such a wonderful time at our hotel. Our entire staff appreciates you taking the time to let others know about our service. We hope to see you soon. Warmest thanks, Richard P. General Manager More 

1 review
5 of 5 stars Reviewed May 26, 2015 via mobile

Great stay, rooms are clean, and well kept. Stayed in a suite lots of room and guest service was good as well. Check in was easy and the facilities are awesome , than for a great a stay would recommend this hotel to anyone

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Muskegon, Michigan
Level Contributor
131 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed May 20, 2015

First time staying at one of these and am seriously thinking of switching my reward cards. We had a sunny private apartment with windows that open (gasp!) so nice. Linens were fresh white and fluffy. Loved the ability to shut off the bedroom if needed. Some previous jerk smashed a tiny hole in the new sink in the bathroom, I'm... More 

Was this review helpful? Yes 1
TMIHospitality, Owner at Residence Inn Lansing West, responded to this review

Dear Iwearblack, Wow! Thank you so much for your amazing review of our hotel! We are so pleased to hear that we may have converted you to a Residence Inn fan. We hope that the next time you are in the area, you will stay with us again. Kindest thanks, Richard P. General Manager More 

Fountain Hills, Arizona
Level Contributor
3 reviews
4 of 5 stars Reviewed May 19, 2015

Arrived on a Friday afternoon on business. checked out Monday morning. While we didn't use any of the facilities, pool, weight room etc., we were pleased to have stayed at this location and will return next year in May for a 3 night stay. The price was right, the service was good, and the bed was so comfortable. We are... More 

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TMIHospitality, Manager at Residence Inn Lansing West, responded to this review

Dear Stephen J, Thank you for reviewing your stay at the Residence Inn Lansing West. We are pleased that you enjoyed your stay and that you will be back. Maybe on your next visit you will be able to take advantage of our pool and fitness center! We look forward to your return. Sincerely, Richard P. General Manager More 

Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed May 17, 2015

We checked into our room (#311) at about 7:00 at night. The room had a very unpleasant odor and large stains on the carpet that looked like blood. The room was also very hot so we turned the ac all the way down and left for dinner. When we returned a few hours later, the room was hotter than we... More 

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TMIHospitality, Manager at Residence Inn Lansing West, responded to this review

Dear Gp1748, Thank you for reviewing the Residence Inn Lansing West. I'm very sorry for the negative experience you had at our hotel. We strive to impress our guests, but clearly we came up short. I have shared your comments with my staff to ensure future guests do not have the same experience. I hope that we will have a... More 

London, Canada
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 13, 2015

This was the first time I had stayed at Residence Inn - Lansing West. I booked three separate rooms for myself and family members who were going to Lansing for a grad party. I cannot tell you how often we all commented on how much we loved this hotel! There were so many great features, including excellent front desk service.... More 

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TMIHospitality, Manager at Residence Inn Lansing West, responded to this review

Dear Ruth Ann S, Thank you so much for your wonderful review of the Residence Inn Lansing West. We are pleased to hear that you and your family absolutely enjoyed your stay with us. We hope to welcome you back the next time you are in the area. Sincerely, Richard P. General Manager More 

Indiana
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed May 3, 2015 via mobile

This hotel was clean and well cared for. Being an extended stay there is plenty of room to roam in the rooms. We had no problems or complaints. There is a nice breakfast, pool was clean as was the hot tub. Housekeeping was also very friendly in the hall ways. Thanks for a nice stay.

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Royal Oak, Michigan
1 review
5 of 5 stars Reviewed March 26, 2015

We had such wonderful service. The staff definitely goes out of their way to make sure you enjoy your stay. Unbelievable customer service and very friendly. Dog friendly which is great! Breakfast was really good too!

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TMIHospitality, Manager at Residence Inn Lansing West, responded to this review

Dear Ash906, Thank you for your five star review of the Residence Inn Lansing West. We are pleased to hear that you enjoyed your stay so much, especially our friendly service and complimentary breakfast. We hope to see you again soon. Kind thanks, Richard P. General Manager More 

Okemos, Michigan
1 review
5 of 5 stars Reviewed March 20, 2015

I travel much, my stay at the lansing residence inn by marriott 922 delta commerce dr lansing mi was amazing! If I could give this place 6 stars I would! The General Manager Richard Porco was very courteous, very accomadating and made sure our visit ... no less than AMAZING! His staff speaks volumes on Customer Service. This is ruly... More 

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