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All 24 Lansing hotels

Crowne Plaza Lansing West

3.0 of 5 Hotel   |   925 South Creyts Road, Lansing, MI 48917 (Formerly Sheraton)
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Ranked #4 of 24 Hotels in Lansing
A recent review
4 of 5 stars Reviewed October 21, 2011
4travelers_2 New England
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131 reviews from our community

Traveler rating
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    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Lansing West
See the most recent reviews
New England
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 21, 2011

We stayed at the Lexington Lansing for 2 days while attending a college football game. We had previously stayed at another area hotel for visits to Michigan State, but when we called to book the room, the price was much more than we had paid in the past. We decided to give the Lexington a try and are glad we... More 

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Alpena Michigan
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed October 4, 2011

I have stayed at this hotel countless times. The staff is always willing to provide enhanced customer service. Although some of the rooms need updating they are always clean and the bed and bath linens are nice quality. A knock at the door with a visit from the cookie lady bringing a variety of cookies and cold milk is a... More 

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Westport, Ireland
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 7, 2011

In Lansing to visit some friends and the Lexington seemed to be what I was looking for. Reserved my room on Priceline and when I arrived I was greeted warmly by the front desk. No issues with anything. The room is nice enough but I do wish the shower had more water pressure. Hotel bar/restaurant service leaves a lot to... More 

Was this review helpful? Yes 2
Mackinac Island, Michigan
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 3, 2011

Recently stayed at the Lexington as I normally do when I make the 3 hour trip to the Lansing area. Service and the room was just as good as always, however when I returned home and looked at my bank statement I noticed an $250.00 charge. When I called the hotel, they claimed that there was a strong smell of... More 

Was this review helpful? Yes 3
Kalamazoo, Michigan
1 review
5 of 5 stars Reviewed March 6, 2011

We have never been disappointed with our stays at the Lexington Lansing! as a self-professed hotel snob and avid traveler, it is really obvious that service is the name of the game at this home away from home. This time, we called at the last minute, our friend Kate at the front desk took the call and immediately found us... More 

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Ann Arbor, Michigan
1 review
1 of 5 stars Reviewed January 22, 2011

The hotel did not have any hot water. When I reported it to the staff they did not respond in a customer friendly way. They stated because it was cold outside that is why there is no hot water.

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LexingtonLansing1, Public Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear Valued Guest - We sincerely apologize to you for not handling this situation with the utmost concern and empathy. It is understandable that you were disappointed with your stay. Experiencing a mechanical failure when the hotel was busy was disheartening for our team, as we truly want to deliver a quality experience for all of our guests. Please know... More 

Sebewaing, Michigan
Top Contributor
71 reviews 71 reviews
37 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed January 18, 2011

Hotel is beautiful. We had 3 rooms, 2 kings and 1 double, all together. The king rooms had a bar and pull-out couch. Wish we had taken 3 kings as 3 people could have been very comfortable in this room. We opted to take a roll-away in the double room which they brought right away and didn't charge extra for.... More 

Was this review helpful? Yes 1
Richmond, IN
Top Contributor
81 reviews 81 reviews
13 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed October 23, 2010

I attended a conference at the Lexington in Lansing and stayed Oct. 20 and 21, 2010.. Had never been here before. The reception area is exceptional and it appears that they have put a lot of effort into it with plenty of room. The rooms were average to above average. The good things about the room were that it has... More 

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LexingtonLansing1, Public Relations Manager at Crowne Plaza Lansing West, responded to this review

Greetings! On behalf of our staff here at the Lexington Lansing Hotel, I wanted to take a moment to tell you how much we appreciate your business. We are also very appreciative that you took the time to share your experience with others. Your compliments made us proud that you have noticed our improvements. The items that were less than... More 

Chicago
1 review
5 of 5 stars Reviewed October 19, 2010

We had a wonderful time at this hotel! The renovations look amazing and you can't beat the staff. They are all friendly and helpful. Stay here and you won't regret it!

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Michigan
Top Contributor
50 reviews 50 reviews
31 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed August 9, 2010

Stayed here one night while watching a basketball tournament at Aim High. The hotel was very convenient to Aim High as well as various restaurants. Although my room was the first one off the atrium on the second floor, it was quiet and I had no trouble sleeping. They have free WIFI also.

Was this review helpful? Yes 1
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Additional Information about Crowne Plaza Lansing West

Address: 925 South Creyts Road, Lansing, MI 48917 (Formerly Sheraton)
Phone Number:
Location: United States > Michigan > Lansing
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Crowne Plaza Lansing West 3*
Number of rooms: 212
Reservation Options:
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Also Known As:
Sheraton Lansing
Lexington Hotel Lansing
Lansing Sheraton
Hotel Style:
#1 Family Hotel in Lansing
#4 Business Hotel in Lansing

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