We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Lansing West

Certificate of Excellence
Hotel website
Hotel deals
925 South Creyts Road, Lansing, MI 48917 (Formerly Sheraton)
Special Offer
Save 10-30%
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Professional photos
Crowne Plaza Lansing West
View Map
Add Photo Write a Review

167 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    98
    47
    11
    6
    5
See reviews for
40
22
6
76
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (167)
  • Mar-May only
    (55)
  • Jun-Aug only
    (37)
  • Sep-Nov only
    (40)
  • Dec-Feb only
    (35)
All months
There are newer reviews for Crowne Plaza Lansing West
See the most recent reviews
1 review
5 of 5 stars Reviewed June 9, 2015

My husband and I recently had our wedding reception at the Crowne Plaza Grande Ballrooms and could not have been happier! From the food, service, attention to detail, and incredible dessert spread - every aspect of the wedding reception exceeded our expectations and was more grand and more well-executed than we could have even imagined. The staff was a pleasure... More 

Was this review helpful? Yes
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear Elitsa, Thank you (and Fotis) so much for sharing your experience and wonderful review!! We loved being a part of your special day and are happy to hear that it was everything you dreamed of. I have shared your kind words with our entire team and we look forward to celebrating many more special moments with you and your... More 

Conklin, Michigan
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 8, 2015

We stayed for two nights during the Michigan Truck Driving Championship. The staff was very helpful and friendly even though we were with quite a rowdy group. Our room was very clean. The hotel catering did a fantastic job with the meal. The best part was the free milk and cookies Friday night.

Was this review helpful? Yes
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear valued guest, Thank you for taking the time to share your experience and 5-star review! We are happy to hear that you enjoyed your stay with us and that the event was a success! We've loved working with the Michigan Trucking group throughout the years. I have shared your kind words about the meal and nightly cookie & milk... More 

Calgary, Canada
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed June 5, 2015

My daughter & I had a lovely mothers day brunch with our husbands & grandchildren again as we usually go here if we are visiting our family in Lansing.I also used to like it before it was taken over & renovated with the new owners. The brunch is now held in very large rooms with many different & delicious food... More 

Was this review helpful? Yes 1
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear Penny, Thank you for taking the time to share your experience and 4-star review! We are pleased to hear that you and your family had a wonderful time at this year's Mother's Day Celebration. We are also proud to clarify that we have the same local owners, management, and many of the same long-term staff who opened our property... More 

Benton Harbor, Michigan
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed May 26, 2015 via mobile

I stayed at this hotel for 5 days for a business conference. The rooms were very clean and I can say that the bed was one of the best I've ever slept in in a hotel. The staff were all very friendly and helpful. The location is great- within a mile or 2 of many restaurants. I would suggest a... More 

Was this review helpful? Yes
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear Samantha, Thank you for taking the time to share your experience and great review! We are happy to hear that you enjoyed everything during your 5-day stay and conference! It was wonderful to read your kind words about our staff, dining offerings, plush bedding, and convenient location. We look forward to having you as our guest again, whenever your... More 

Park City, Utah
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 26, 2015

We stayed here at the same time as two Big 10 track and field teams. Hotel was quiet and kids were very respectful. Nice hotel bar, rooms were large and spotless. Hotel staff was very attentive, friendly and helpful.

Was this review helpful? Yes
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear valued guest, Thank you for taking the time to share your experience and great review! We are pleased to hear that you found your recent stay with us to be enjoyable and relaxing! The comfort of each of our guests is very important, so it was wonderful to hear that our designated Quiet Zones and other practices enabled you... More 

Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed May 25, 2015

My husband and I were visiting the area for my daughter's Odyssey of the Mind Worlds Tournament and choose this hotel because it was close to Michigan State University. The staff was incredibly accomodating and friendly. We ate breakfast every morning in the restaurant Bordeaux, in the hotel, and our waiter Bill was the BEST!!! He went above and beyond... More 

Was this review helpful? Yes
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear Jacqueline, Thank you so much for taking the time to share your experience and 5-star review! We are happy to hear that you and your family found our location to be convenient for the tournament at MSU and enjoyed everything during your stay with us! We are very proud to have Bill as part of our amazing team and... More 

Orinda, California
1 review
5 of 5 stars Reviewed May 21, 2015

We were at the hotel for a family wedding. Everything was terrific. The staff was very accommodating, the food delicious and extremely comfortable rooms. All in all, we really enjoyed our stay and look forward to our next visit!

Was this review helpful? Yes
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear valued guest, Thank you so much for taking the time to share your experience and 5-star review! It was wonderful to read the great feedback about your stay during the wedding this past weekend. I've shared your kind words about the service, dining, and accommodations with our entire team and we can't wait to see you again soon! In... More 

Sterling Hts, MI
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed May 19, 2015

Great room, beds and pillow were exceptional. Pool and exercise room were great! Would have given this place the highest rating, but for the breakfast buffet. The scrambled eggs looked (and tasted) like the had been sitting there for hours - they were so dry and had a layer of burnt eggs holding then together like a brick. The meats... More 

Was this review helpful? Yes
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear valued guest, Thank you for taking the time to share your experience and great review about the hotel! We are pleased to hear that you enjoyed a restful night of sleep and relaxed in our pool & activity center! We also extend our sincere apology that the breakfast offerings were not up to our high standards. It is apparent... More 

Meridian, Mississippi
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 13, 2015

All services were impeccable. Stayed at the hotel and attended a conference. Ate the breakfast buffet each day, the food was good, fresh and had a good assortment of items. I will stay at this property again when I am in Lansing.

Was this review helpful? Yes
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear valued guest, Thank you for taking the time to share your experience and 5-star review! We are so pleased to hear that you found your stay with us to be impeccable and were able to dine with us as well! We look forward to having you as our guest again, any time your travels bring you to the Lansing... More 

Lansing, Michigan
Level Contributor
3 reviews
5 of 5 stars Reviewed May 12, 2015

We attended a wedding reception at the Crowne Plaza Lansing West and it was the BEST reception we have ever attended, and we have been to A LOT of receptions! Everything about this event was "off the charts." From the time we checked into the hotel, the meals at the restaurant, the amazing wedding reception, the beautiful breakfast the following... More 

Was this review helpful? Yes
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear valued guest, Thank you so much for taking the time to share your experience and 5-star review! It was heartwarming to read your kind words about your recent stay with us during the wedding reception. The bride & groom were stunning and very sweet, and we were honored to help create their special day! I've shared your review with... More 

Questions? Get answers from hotel staff and past guests. Ask a question

181 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (29)
Viewed
Dining (4)
Viewed
Hotel & grounds (8)
Viewed
Bathroom (4)
Viewed
Room/suite (4)
Viewed
Pool/beach area (3)
Viewed
Family/play areas (1)
Viewed
Other (5)

Management photos: Courtesy of the property manager

Viewed
All management photos (152)
Viewed
Bathroom (9)
Viewed
Room/suite (39)
Viewed
Business center/function rooms (19)
Viewed
Pool/beach area (10)
Viewed
Dining (19)
Viewed
Hotel & grounds (15)
Viewed
Other (41)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Lansing hotels
1.8 mi away
Hampton Inn & Suites Lansing West
1.6 mi away
Comfort Inn
Comfort Inn
#3 of 25 in Lansing
4.5 of 5 stars 277 reviews
6.9 mi away
University Quality Inn
University Quality Inn
#14 of 25 in Lansing
4.0 of 5 stars 231 reviews
Show Prices
Show Prices
Show Prices
4.6 mi away
Radisson Hotel Lansing at the Capitol
1.7 mi away
SpringHill Suites Lansing
1.6 mi away
Quality Suites Hotel
Quality Suites Hotel
#2 of 25 in Lansing
4.5 of 5 stars 227 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay