We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 23 Lansing hotels

Crowne Plaza Lansing West

3.0 of 5 Hotel   |   925 South Creyts Road, Lansing, MI 48917 (Formerly Sheraton)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added Crowne Plaza Lansing West to your Saves list
Crowne Plaza Lansing West
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
84%
Ranked #8 of 23 hotels in Lansing
A recent review
5 of 5 stars reviewed 1 week ago
Tanya W Gladstone, Michigan, United States
  • Overview
  • Reviews (101)
  • Similar Hotels
  • Photos (33)
  • Amenities
  • Q&A
  • Room tips (23)
  • Location
  • More
Write a Review

101 people have reviewed this hotel

Traveler rating
    56
    28
    8
    5
    4
See reviews for
18
13
6
50
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
Gladstone, Michigan, United States
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

My experience at the hotel was fantastic! I needed to check in early and the clerk had no problems checking me in at 8:30 a.m. Staff very friendly. We stayed in room #560. The room was very clean with modern furniture and amenities. The bed was very comfortable and the towels were fluffy and soft. The room had all the... More

Was this review helpful? Yes
MEXICO
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was in Lansing for a business showcase, the bedroom, was newly refurbished and comfortable. Outstanding service, we were a large group (over 100), he host company was able to arrange with the hotel a fast check in and check out. Everything went just simple and perfect, since it was an organized trip we didn't´t have a car rental, so... More

Was this review helpful? Yes
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear 'Ana0610', Thank you for taking the time to share your feedback with us! It makes us proud to hear that our team created a seamless and successful event for you and your group. I will be sure to share your compliments with them. We look forward to your next visit to Lansing! In the spirit of hospitality, Tammy Pease,... More

Grand Rapids, Michigan
Top Contributor
51 reviews 51 reviews
5 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed May 28, 2014

I was in Lansing overnight for business. This hotel offered very friendly reservation service. I arrived in the late evening and somehow the rate that I had used in my reservation was not reflected at check-in, but the problem was quickly remedied by the front desk. I arrived too late for their cookies and milk service, but they accommodated me... More

Was this review helpful? Yes 2
The Prairie, MN
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 27, 2014

As an IHG member, I try to stay in their group of hotels. Because of this, I stayed here recently on a trip to Lansing, though it was not the most conveniently located hotel for my needs. It was my first trip to Lansing, and it's actually very easy to get around the city, so the location worked out just... More

Was this review helpful? Yes 1
Waterford, Michigan
Contributor
13 reviews 13 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 22, 2014

I say in an unexpected place, because this Hotel is located outside a metropolitan area, and away from a downtown. This hotel caters to the business traveler, but can suit families, and recreational guests as well. At every turn, guest satisfaction seems to be the goal of each staff member. The room was very comfortable, clean, and offered typical amenities... More

Was this review helpful? Yes 2
Hightstown, NJ
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 16, 2014

I brought a team of eight to the hotel for a three night stay. Our connecting flight from Chicago was cancelled and we and to stay overnight in Chicago. I called the Crowne Plaza around 10:00 p.m. to inform them fully expecting to be charge for the night due to the late cancellation, but we were not charged. We arrive... More

Was this review helpful? Yes
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear Michael, It was such a pleasure having you and your group stay with us and utilize our meeting spaces. I'm glad you were also able to experience our restaurant, Bordeaux, and enjoyed the menu offerings. When you said that you felt it was the best hotel your group stayed at during your two week trip, that really hit home.... More

green bay
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 15, 2014 via mobile

Bed was wonderfully plush. Asked for wall street journal but only got it first morning, then they forgot. Second night found they replaced bedside clock, did not bother to set time! Its light was so bright you could read by it. Had to put a pillow over it, and what good is a clock with pillow over it?

Was this review helpful? Yes
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear valued guest, Thank you for taking the time to share your feedback with us! We are pleased to hear that you enjoyed our plush beds. I apologize that we missed the delivery of your newspaper on the second morning and will speak with our staff about it. In regards to the bedside clock, we recently upgraded to brand new... More

Franklin, Tennessee
Top Contributor
74 reviews 74 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed May 13, 2014

Good business trip, the room was great, king size bed so comfy, and the food good. The staff was very accommodating and the transfers were right on time. Check in was very timely and the front desk very attentive when asked for an upgrade.

Was this review helpful? Yes
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear 'travelgal1994', Thank you for taking the time to share your experience with us and others. I am pleased to hear that you enjoyed our plush bedding and your visit to our restaurant during your stay. Your compliments about our guest service mean a lot and I have shared them with our team. We look forward to your next visit!... More

Kinross, Michigan
Contributor
17 reviews 17 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed April 28, 2014

I booked at this hotel due to the convenience of staying at the same location as the 2-day meeting which I am facilitating/presenting. Unfortunately, when I arrived this evening they didn't have a room for me. The most frustrating aspect of this was that I had called just a couple of hours before to double check that there were no... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear Rachel F, Thank you for leaving us a review regarding your recent stay. We are sincerely sorry that this stay was a disappointment. We have sent you a private message to discuss. Sincerely, Pam G Case Manager IHGCare More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 30, 2014

we stayed at this hotel for a bowling tournament.it is such a lovely hotel.everything is neat and clean.the staff is all very friendly.the pool towels were always stocked.every part of the hotel was well maintained.I loved the in room amenitys.my room was very fresh and clean. Being an executive housekeeper myself I have deep inspections.my room passed with flying colors!... More

Was this review helpful? Yes 1
Owners: What's your side of the story?
If you own or manage Crowne Plaza Lansing West, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing
Hotels you might also like...
Check In Check Out
Price Your Stay

Been to Crowne Plaza Lansing West? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Lansing West

Address: 925 South Creyts Road, Lansing, MI 48917 (Formerly Sheraton)
Phone Number:
Location: United States > Michigan > Lansing
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Crowne Plaza Lansing West 3*
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Travelocity, Priceline, Tingo, Orbitz, HotelsClick, Hotels.com, Agoda, BookingOdigeoWL, Venere and Otel so you can book your Crowne Plaza Lansing West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Lansing
Lexington Hotel Lansing
Lansing Sheraton

33 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (16)
Viewed
Hotel & grounds (3)
Viewed
Bathroom (3)
Viewed
Room/suite (3)
Viewed
Pool/beach area (3)
Viewed
Family/play areas (1)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (18)
Viewed
Hotel & grounds (4)
Viewed
Room/suite (4)
Viewed
Dining (1)
Viewed
Pool/beach area (2)
Viewed
Bathroom (2)
Viewed
Other (5)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#4 Business Hotel in Lansing
Hotel Class
Official Description (provided by the hotel)
Welcome to Michigan's capital city and home of Michigan State University! The Crowne Plaza Lansing West is ideally located minutes from the Capitol building and all points of business and pleasure in Greater Lansing. Conveniently situated just off of I-496, we offer plenty of complimentary parking surrounding the hotel. Earn IHG Rewards Club points as you relax in one of 212 beautifully renovated guest rooms. Explore made-from-scratch dining in our brand new restaurant, Bordeaux, and pair your meal with one of over 70 wine labels available in the Cork Room. Or, grab a seat at the bar crafted of Timeless Timber recovered from the Great Lakes and sip a Michigan micro-brew or creative cocktail. Enjoy the 24-hour fitness center, swimming pool and indoor sport court. Then unwind in the comfort of your room with nightly cookie & milk delivery, HDTV with HBO, and complimentary WiFi. Our Sleep Advantage program ensures a great night's sleep with plush bedding, aromatherapy, a designated Quiet Zone, and guaranteed wake-up calls. Doing business in Greater Lansing? The Crowne Plaza Lansing West features over 17,000 sq. ft. of flexible event space as well as a dedicated Crowne Meetings Director to take care of every detail. Escape the ordinary and travel for success with Crowne Plaza! ... more   less 
Number of rooms
212

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer