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All 23 Lansing hotels

Crowne Plaza Lansing West

3.0 of 5 Hotel   |   925 South Creyts Road, Lansing, MI 48917 (Formerly Sheraton)
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83%
Ranked #8 of 23 hotels in Lansing
Certificate of Excellence 2013
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92 people have reviewed this hotel

Traveler rating
    51
    25
    8
    5
    3
See reviews for
18
13
6
43
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

we stayed at this hotel for a bowling tournament.it is such a lovely hotel.everything is neat and clean.the staff is all very friendly.the pool towels were always stocked.every part of the hotel was well maintained.I loved the in room amenitys.my room was very fresh and clean. Being an executive housekeeper myself I have deep inspections.my room passed with flying colors!... More

Was this review helpful? Yes 1
St. Petersburg, Florida
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The deteriorating weather made it impossible to push on through with our itinerary, so we pulled off at the Crown Plaza, and are we glad we did! The staff was friendly and welcoming and Bordeaux was a delightful restaurant with affordable prices and hefty portions. The $9.95 breakfast buffet was just icing on the cake. The room was fresh and... More

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Manistee, MI
Top Contributor
63 reviews 63 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed March 9, 2014

I have stayed in a fair amount of hotels and this is one of the nicer ones in my opinion. Front desk staff is top notch, bar staff is top notch, the rooms were well appointed (clean and confortable). The free wireless was adequate and my room (on the 4th floor) was very quiet. I will be staying again soon.

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Frankenmuth, Michigan
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 1, 2014

I have stayed at this hotel before and it never disappoints me. The entry is great the rooms are great the linens are great the location is good. This is a nice hotel for the price. I would recommend the hotel to include 2 bars of soap in the bathrooms and add linen bath mats when you step out of... More

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Traverse City, Michigan
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 13, 2014

I was there for business on 02/12 spent the night, had room service for breakfast and used the wifi for some quick work. Overall it was clean, comfortable bed and good food. I stayed on the second floor and slept very well. The down side is that men's restrooms were down to one toilet during our convention...which was not good... More

Was this review helpful? Yes 1
East Lansing, Michigan
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 17, 2014

This hotel property may be newly remodeled but the service is terrible. The desk clerks and managers are terrible at customer service. Please do yourselves a favor and hire some more experienced staff, the current ones have no idea what it takes to work in hospitality. I do not recommend that any person give their hard earned money to this... More

Was this review helpful? Yes 1
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear leathodz, First, I would like to thank you for taking the time to post a review. Feedback from our guests allows us to continually improve. The experience you described is uncharacteristic of the level of service our team strives to provide (and which the majority of reviewers rave about). Since the review was rather vague, we would like to... More

Fostoria, Michigan
Contributor
11 reviews 11 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 19, 2013

Stayed here for 2 nights in October at a business conference. Rooms were nice, beds great. Ordered room service for dinner the first night and found it very good. It was about 8:00pm in the evening, but they let us order off the lunch menu. If you're looking for a place to hold a conference this was a very good... More

Was this review helpful? Yes 1
Washington, DC
Top Contributor
75 reviews 75 reviews
29 hotel reviews
100 helpful votes 100 helpful votes
5 of 5 stars Reviewed November 25, 2013

Recently stayed at the Crowne Plaza on business. I arrived later in the evening, but was greeted and checked in promptly and politely. In addition to the reservations staff, there was a manager standing by to explain the new renovations; they were very proud of them and I understand why. The lobby and hallways were clean with attractively modern and... More

Was this review helpful? Yes 1
CrownePlazaLansing, General Manager at Crowne Plaza Lansing West, responded to this review

Dear Crysha, Thank you so much for all the kind words! We are very pleased that you enjoyed your stay at the Crowne Plaza Lansing West and our beautiful renovations. We put a lot of thought into each upgrade, so we appreciate your feedback on the amenities. Thank you for sharing your photos as well! We will share your comments... More

Lansing, MI
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 13, 2013

I work for an Association that puts on continuing ed for professionals in Michigan and surrounding States. This work has me on the road, staying and coordinating activities at many hotels and conference centers; this also allows me to see many aspects of hotels that a typical guest would not. It is from this perspective that I'm writing this review.... More

Was this review helpful? Yes 2
CrownePlazaLansing, General Manager at Crowne Plaza Lansing West, responded to this review

Dear JRHLansing_MI, Thank you for taking the time to share your experience with us! We are so glad to hear that you enjoyed your visit to the Crowne Plaza Lansing West and Bordeaux restaurant. We strive to provide thoughtful amenities and outstanding service, so we appreciate feedback from guests like yourself. We will share your comments with our staff and... More

Buffalo, NY
Top Contributor
68 reviews 68 reviews
38 hotel reviews
113 helpful votes 113 helpful votes
3 of 5 stars Reviewed August 14, 2013

We stayed here in May of 2013 for one night on business in the immediate area. The location is nestled into a business park which houses several companies. If you are coming here to do business in the area it is a good place to stay however, there did not appear to be much in the way of restaurants, bars,... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear Patrick D, Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your... More

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Additional Information about Crowne Plaza Lansing West

Also Known As:
Sheraton Lansing
Lexington Hotel Lansing
Lansing Sheraton
Address: 925 South Creyts Road, Lansing, MI 48917 (Formerly Sheraton)
Phone Number:
Location: United States > Michigan > Lansing
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Lansing
#5 Family Hotel in Lansing
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Crowne Plaza Lansing West 3*
Official Description (provided by the hotel):
Welcome to Michigan's capital city and home of Michigan State University! The Crowne Plaza Lansing West is ideally located minutes from the Capitol building and all points of business and pleasure in Greater Lansing. Conveniently situated just off of I-496, we offer plenty of complimentary parking surrounding the hotel. Earn IHG Rewards Club points as you relax in one of 212 beautifully renovated guest rooms. Explore made-from-scratch dining in our brand new restaurant, Bordeaux, and pair your meal with one of over 70 wine labels available in the Cork Room. Or, grab a seat at the bar crafted of Timeless Timber recovered from the Great Lakes and sip a Michigan micro-brew or creative cocktail. Enjoy the 24-hour fitness center, swimming pool and indoor sport court. Then unwind in the comfort of your room with nightly cookie & milk delivery, HDTV with HBO, and complimentary WiFi. Our Sleep Advantage program ensures a great night's sleep with plush bedding, aromatherapy, a designated Quiet Zone, and guaranteed wake-up calls. Doing business in Greater Lansing? The Crowne Plaza Lansing West features over 17,000 sq. ft. of flexible event space as well as a dedicated Crowne Meetings Director to take care of every detail. Escape the ordinary and travel for success with Crowne Plaza! ... more   less 
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