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All 23 Lansing hotels

Crowne Plaza Lansing West

3.0 of 5 Hotel   |   925 South Creyts Road, Lansing, MI 48917 (Formerly Sheraton)
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83%
Ranked #7 of 23 hotels in Lansing
A recent review
5 of 5 stars reviewed 4 weeks ago
alpenasandi Alpena Michigan
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103 people have reviewed this hotel

Traveler rating
    57
    28
    8
    5
    5
See reviews for
18
13
6
52
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
Lansing, Michigan
1 review
1 of 5 stars Reviewed 6 days ago NEW

Don't stay there and don't believe what they tell you about costs! We were told that a separate dining room would be free if our group spent over $300 in food. They charged us a $75 deposit and claimed that they were keeping $25 because we plugged in our own TV. They charged us $40 per room for drinks and... More

Was this review helpful? Yes
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear Laura & Vic, We sincerely appreciate having you as our guests and apologize for any dissatisfaction with the billing and adjustments made during your stay. The $75 deposit is simply in place to ensure against groups being no-shows when banquet facilities are reserved. The deposit does go toward the food costs, as was the case with your booking. Our... More

Alpena Michigan
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel when it was the Shearton and when it was suppose to be renovated into the Lexington when on the lobby was changed. I stayed her for two nights last week and was blown out of the water at the total transformation. The rooms are totally redone, tastefully decorated, clean, comfortable and very nice. It is... More

Was this review helpful? Yes 1
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear valued guest, Thank you for sharing your experience with us! First, let us clarify that we are proud to be with the same local ownership, management and staff (many long-term associates) for 32 years and counting! We simply elected to change brand flags because we knew that the Crowne Plaza brand is a great fit for our guests, the... More

Gladstone, Michigan, United States
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed July 22, 2014

My experience at the hotel was fantastic! I needed to check in early and the clerk had no problems checking me in at 8:30 a.m. Staff very friendly. We stayed in room #560. The room was very clean with modern furniture and amenities. The bed was very comfortable and the towels were fluffy and soft. The room had all the... More

Was this review helpful? Yes
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear Tanya, Thank you for taking the time to share such a detailed and heartwarming review of your recent stay with us. We were honored to be able to serve you, your friends and loved ones during Christine's Celebration of Life. It means a lot that we were able to provide a relaxing and comforting stay and that you enjoyed... More

MEXICO
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 1, 2014

I was in Lansing for a business showcase, the bedroom, was newly refurbished and comfortable. Outstanding service, we were a large group (over 100), he host company was able to arrange with the hotel a fast check in and check out. Everything went just simple and perfect, since it was an organized trip we didn't´t have a car rental, so... More

Was this review helpful? Yes
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear 'Ana0610', Thank you for taking the time to share your feedback with us! It makes us proud to hear that our team created a seamless and successful event for you and your group. I will be sure to share your compliments with them. We look forward to your next visit to Lansing! In the spirit of hospitality, Tammy Pease,... More

Grand Rapids, Michigan
Top Contributor
56 reviews 56 reviews
7 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed May 28, 2014

I was in Lansing overnight for business. This hotel offered very friendly reservation service. I arrived in the late evening and somehow the rate that I had used in my reservation was not reflected at check-in, but the problem was quickly remedied by the front desk. I arrived too late for their cookies and milk service, but they accommodated me... More

Was this review helpful? Yes 3
The Prairie, MN
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 27, 2014

As an IHG member, I try to stay in their group of hotels. Because of this, I stayed here recently on a trip to Lansing, though it was not the most conveniently located hotel for my needs. It was my first trip to Lansing, and it's actually very easy to get around the city, so the location worked out just... More

Was this review helpful? Yes 1
Waterford, Michigan
Contributor
13 reviews 13 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 22, 2014

I say in an unexpected place, because this Hotel is located outside a metropolitan area, and away from a downtown. This hotel caters to the business traveler, but can suit families, and recreational guests as well. At every turn, guest satisfaction seems to be the goal of each staff member. The room was very comfortable, clean, and offered typical amenities... More

Was this review helpful? Yes 2
Hightstown, NJ
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 16, 2014

I brought a team of eight to the hotel for a three night stay. Our connecting flight from Chicago was cancelled and we and to stay overnight in Chicago. I called the Crowne Plaza around 10:00 p.m. to inform them fully expecting to be charge for the night due to the late cancellation, but we were not charged. We arrive... More

Was this review helpful? Yes
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear Michael, It was such a pleasure having you and your group stay with us and utilize our meeting spaces. I'm glad you were also able to experience our restaurant, Bordeaux, and enjoyed the menu offerings. When you said that you felt it was the best hotel your group stayed at during your two week trip, that really hit home.... More

green bay
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 15, 2014 via mobile

Bed was wonderfully plush. Asked for wall street journal but only got it first morning, then they forgot. Second night found they replaced bedside clock, did not bother to set time! Its light was so bright you could read by it. Had to put a pillow over it, and what good is a clock with pillow over it?

Was this review helpful? Yes
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear valued guest, Thank you for taking the time to share your feedback with us! We are pleased to hear that you enjoyed our plush beds. I apologize that we missed the delivery of your newspaper on the second morning and will speak with our staff about it. In regards to the bedside clock, we recently upgraded to brand new... More

Franklin, Tennessee
Top Contributor
92 reviews 92 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed May 13, 2014

Good business trip, the room was great, king size bed so comfy, and the food good. The staff was very accommodating and the transfers were right on time. Check in was very timely and the front desk very attentive when asked for an upgrade.

Was this review helpful? Yes
CrownePlazaLansing, Guest Relations Manager at Crowne Plaza Lansing West, responded to this review

Dear 'travelgal1994', Thank you for taking the time to share your experience with us and others. I am pleased to hear that you enjoyed our plush bedding and your visit to our restaurant during your stay. Your compliments about our guest service mean a lot and I have shared them with our team. We look forward to your next visit!... More

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Additional Information about Crowne Plaza Lansing West

Address: 925 South Creyts Road, Lansing, MI 48917 (Formerly Sheraton)
Phone Number:
Location: United States > Michigan > Lansing
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Crowne Plaza Lansing West 3*
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Also Known As:
Sheraton Lansing
Lexington Hotel Lansing
Lansing Sheraton

39 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#7 Business Hotel in Lansing
Hotel Class
Official Description (provided by the hotel)
Welcome to Michigan's capital city and home of Michigan State University! The Crowne Plaza Lansing West is ideally located minutes from the Capitol building and all points of business and pleasure in Greater Lansing. Conveniently situated just off of I-496, we offer plenty of complimentary parking surrounding the hotel. Earn IHG Rewards Club points as you relax in one of 212 beautifully renovated guest rooms. Explore made-from-scratch dining in our brand new restaurant, Bordeaux, and pair your meal with one of over 70 wine labels available in the Cork Room. Or, grab a seat at the bar crafted of Timeless Timber recovered from the Great Lakes and sip a Michigan micro-brew or creative cocktail. Enjoy the 24-hour fitness center, swimming pool and indoor sport court. Then unwind in the comfort of your room with nightly cookie & milk delivery, HDTV with HBO, and complimentary WiFi. Our Sleep Advantage program ensures a great night's sleep with plush bedding, aromatherapy, a designated Quiet Zone, and guaranteed wake-up calls. Doing business in Greater Lansing? The Crowne Plaza Lansing West features over 17,000 sq. ft. of flexible event space as well as a dedicated Crowne Meetings Director to take care of every detail. Escape the ordinary and travel for success with Crowne Plaza! ... more   less 
Number of rooms
212

Questions & Answers

Questions? Get answers from Crowne Plaza Lansing West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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