On the positive side we had a lovely room, it wasn't noisy, and the staff was friendly. Before our arrival, we were excited about staying at the Radisson. We missed out on the group rate as we registered after the cut off for the group rate. They did not offer anything off the regular price even though we were with... More

This is my favorite hotel in Lansing. Close to everything, you can walk everywhere. The rooms are huge and clean. Sleep number adjustable bed. Valet or easy parking in the connected garage. Friendly staff, great room service. Lots of desk room to work. Never a complaint here, and I have stayed several times.

This hotel is pricey and the only one in the area. Luckily, we were travelling for my husband's job, so we weren't footing the bill. The room was smallish, but the bathroom was a decent size. Water pressure was okay. Room service was relatively reasonably priced. Parking was an issue. Parking is expensive, it's your only option, and they didn't... More

As a yearly visitor to this hotel, I have noticed a definite up beat in hotel staff service. The front desk staff deftly handle customer questions and discretely share room numbers. The valet are quick. The housekeepers are thorough and friendly in the halls. The restaurant staff are efficient and cheerful. Rooms are spotless. Bonus points for removing the cluttered... More

We've stayed at this location for the past three years as Vendors for Shuto Con. Every year we've stayed we've been blown away by the customer service and quality. This year, I can really say that I'm kinda disappointed with my overall stay. We arrived on Thursday, the day before Shuto Con started. Check in and valet was quick as... More

This hotel is lovely, with an incredibly helpful, cheery lobby staff. We also ate in the hotel's dining room and found the food to be very good although the service was uneven. The Radisson has sleep number beds, which I don't care for. My room was not serviced by 4:30 pm. They did offer to refresh it but by then... More

From the moment I pulled to the moment I left, customer service was top notch. All staff were very friendly and accommodating ot all my needs during my stay. Rooms were comfortable and clean. Close to different attractions, restaurants/bars shops within walking distance and a nice big mall about 5 miles from hotel. I would highly recommend staying at this... More

I stayed here for four nights for a conference and although I found the front desk staff to be very friendly and the beds to be very comfortable, I did not think the room was very clean. I found fresh makeup on one of the towels and hair on another. There was also hair on the bed and light dirt... More

I was thoroughly wowed by the level of customer services I received at this hotel. After traveling for over 7 hours and having my luggage lost, I was not in the best of moods. Not only did the hotel provide exceptional service and have a great attitude, they also assisted my group and I with getting to a local store... More