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Quality Suites Hotel

2.5 of 5 901 Delta Commerce, Lansing, MI 48917
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Certificate of Excellence 2014
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Quality Suites Hotel
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Quality Suites Hotel
Quality Suites Hotel
Quality Suites Hotel
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185 reviews from our community

Traveler rating
    130
    35
    9
    8
    3
See reviews for
55
37
14
40
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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  • All months
    (185)
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    (48)
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    (33)
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Rochester Hills, Michigan, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Wedding weekend - many family members stayed 1-2 nights for our family wedding and the service and staff were very accommodating! We were provided a shuttle to/from the venue; they assisted with distributing the welcome bags from the bride/groom; and went beyond expectations to help us serve a special Polish (Poprawiny) brunch on Sunday. Mike drove well over an hour... More

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Grand Rapids, Michigan
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Husband and I stayed after an evening MSU football game. All of the east lansing hotels were booked. A little skeptical in reserving due to distance from MSU, but we were pleasantly surprised! Had a king bed, which was comfortable. Room was very spacious and clean (a must for us). Although we did not eat the continental breakfast, it was... More

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Greer, South Carolina
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 15, 2014

I arrived late on my check in date (about 11pm) but was still greeted with fantastic hospitality by the person on duty. He did a fantastic job. Overall, the hotel is clearly a bit date (older furniture and decor), but everything is well kept and very clean. I love the free appetizers and drink coupons that they provide to guests.... More

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QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this review

Thank you for your very nice review of our hotel. To read, "the service, value, and cleanliness of this hotel make it a fantastic place to stay" validates the hard work we put in every day. I was alos very pleased to read your comments on our signature hot breakfast. This is a feature that cannot be matched elsewhere and... More

Contributor
19 reviews 19 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2014

This is a "go to" when I am in the area. There are four floors of rooms. Each room has its own furnace/central air. Some rooms have walk out balconies. The hot breakfast is amazing. The morning kitchen staff are happy as early as 5:00. They have a new work out room. They also have a manager's welcome every night... More

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QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this review

Thank you Angelica for your great review of our hotel. We are thrilled to hear that we are your "go to" hotel in the Lansing area. We put nearly $60,000 into our new fitness center and we are so pleased that you appreciated it while you were our guest. And calling our hot breakfast, "amazing" drives it to the top!... More

Park Ridge, Illinois
Senior Contributor
46 reviews 46 reviews
40 hotel reviews
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed September 2, 2014

We stayed here one night after a MSU football game, and were really just looking for a place to crash. Upon entering our room, we were greeted with a very strong disinfectant smell, that lingered throughout the next morning. On the plus side, the hotel offers a decent hot breakfast for $3.95 or free continental breakfast. And comfortable (but small)... More

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Reviewer
4 reviews 4 reviews
3 hotel reviews
2 of 5 stars Reviewed August 27, 2014

Stayed here last night because TripAdvisor gave it a 4 star. Unfortunately the rooms had a smell, the beds were soft and lumpy, the pillows felt like lumpy rocks, the A/C unit comes on like a small aircraft is landing in your room and we can hear the neighbors tv and conversation at 1 am. Needless to say it's not... More

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QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this review

Please accept my sincere apology for the disappointing experience you had during your stay with us. We have since repaired the A/C unit and replaced the pillows in the room you stayed in. Thank you for your comments as we use always use them to make improvements in our accomodations. More

Saint Louis, Missouri
Contributor
11 reviews 11 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 25, 2014

My husband and I stay here every time we come up to michigan. ( several times a year) The rooms are spacious and clean but could use some updating. The complimentary cocktail hour is a great way to spend the afternoon. The best part is breakfast in the morning, just like you'd make at home. No fake eggs here. Tom... More

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QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this review

Thank you for your wonderful praise of our evening social hour. This is an exclusive amenity that we are very proud to offer and it's rewarding to see how much our guests enjoy it. We also appreciate your nice comments on our breakfast and couldn't be happier that we made you feel like you were home. People make all the... More

Merrillville
Contributor
11 reviews 11 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 21, 2014

Third stay at the Quality Suites Lansing - no reason to stay anywhere else. Price is good, rooms are clean and the breakfast is the best hotel breakfast anywhere. We have stayed here coming or going to northern Michigan each of the last three years - consistently clean and did I mention the breakfast!

Was this review helpful? Yes
QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this review

When I read "there's no reason to stay anywhere else", it completely validates all the hard work our team does to accomodate our wonderful guests. Thank you for coming back for a third stay and for your nice comments on our cleanliness and top-rated breakfast. Looking forward to hosting you again next Summer! More

Springfield, Illinois, United States
1 review
5 of 5 stars Reviewed August 19, 2014

Everything at this hotel is outstanding. The staff is friendly and helpful. The rooms are spacious and clean. The food at the Hot made to order breakfast was great - (yum, yum). Our week-end was wonderful. If you need to stay in Lansing, pick this hotel!

Was this review helpful? Yes
QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this review

"Everything at this hotel was outstanding". Wow. Thank you for those wonderful comments. We are a long way from being perfect here, but we do a lot of things right - and we are so pleased you agree. Our hot, made-to-order breakfast is a signature amenity that consistently is praised in our guest comments. Glad you enjoyed it too. More

Mt. Prospect
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 17, 2014

Very helpful staff. Large rooms for the price, but need some updating. The room cam with free continental breakfast, and a hot breakfast could be added for $4. The bed was not very comfortable, and the pillows were small. It did not make for a good night's sleep. Overall, an average stay.

Was this review helpful? Yes
QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this review

Thank you for nice comments on our staff and the size of our suites. We are constantly looking to improve the guests' experience and we thank you for your comments. Price is what you pay, but value is what you get. We are happy to hear that you felt you received a nice value during your stay with us. More

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Additional Information about Quality Suites Hotel

Address: 901 Delta Commerce, Lansing, MI 48917
Phone Number:
Location: United States > Michigan > Lansing
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Suites Hotel 2.5*
Number of rooms: 117
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Also Known As:
Quality Inn Lansing
Quality Hotel Lansing

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