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Quality Suites Hotel

Certificate of Excellence
GreenLeadersSilver level
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901 Delta Commerce, Lansing, MI 48917
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Choice Privileges Points
Best prices for: 1 room 1 guest
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Quality Suites Hotel
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Quality Suites Hotel
Quality Suites Hotel
Quality Suites Hotel
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202 reviews from our community

Traveler rating
    142
    39
    9
    9
    3
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61
41
14
45
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (202)
  • Mar-May only
    (52)
  • Jun-Aug only
    (59)
  • Sep-Nov only
    (51)
  • Dec-Feb only
    (40)
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Sterling Heights, Michigan
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Thank You to the staff at Quality Suites in Lansing!!! Spend two nights there for Shutocon and everything was great! Comfortable room, excellent breakfast (eggs, bacon, sausage-YUM), and transportation to and from the event! Very pleasant desk staff and shuttle drivers! If we go again next year, I'll be back!

Was this review helpful? Yes 1
Chicago
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stopped in to visit a convention over the weekend (Shutocon), and we were incredibly impressed with the high level of hospitality and service provided us. Employees were courteous and refreshingly polite our entire trip, from checkout to dealing with noise complaints. They were even accommodating to the convention, offering us shuttles to the Lansing Center. And I can't say... More 

Was this review helpful? Yes 3
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 13, 2015

The rooms are large! Two rooms (sitting and bed) with a tv in both. Some have walk balconies. The staff is the main attraction! The staff is very welcoming from your check in, to manager's reception every night to the kitchen staff who are spectacular. There is no request that they will not attempt to meet for you. Very hard... More 

Was this review helpful? Yes 3
Jeddo, MI
Reviewer
5 reviews 5 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 9, 2015

Best stay ever at a Quality Suites. Just an overnight stay, but was very clean and quiet. Had to get up early and their breakfast area was ready before it's opening time. Good location for quick access to International Airport close by.

Was this review helpful? Yes 2
QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this review

Thank you Barry. There is nothing better than reading a review that is titled, "Best Stay Ever". Perfect. We appreciate your kind comments and that you feel our hotel is clean and quiet - 2 must have's for an excellent hotel stay. Look forward to your next visit! More 

Michigan
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 24, 2015

We always stay at choice hotels, this one is by far the best! We enjoy the breakfast in the morning, Tom the chef is a lot of fun. They offer anything you could possibly want for breakfast. The staff at the hotel are very nice and quite accommodating. In the late afternoon they even offer a complimentary cocktail hour. This... More 

Was this review helpful? Yes 3
QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this review

Thank you so much for your outstanding review of our hotel. The title says it all. "We love this place!". We appreciate that you always stay at Choice Hotels and that you feel that we are the best. We pride ourselves on having excellent staff and couldn't be happier that you love us. When you have the fever to gamble... More 

Royal Oak, Michigan
Top Contributor
75 reviews 75 reviews
27 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed February 10, 2015

I've stayed at several Choice Hotel properties, but this hotel goes the extra mile to make a traveler feel extra special. When you check in, you can see all the "hotel of the year" awards hung on the wall behind the desk, and they live up to those awards daily. The staff is professional and friendly, the rooms are spacious... More 

Was this review helpful? Yes 2
QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this review

Nothing makes me happier than the thrill of hanging our Hotel of the Year signs. But we also love it when guests like you say that "we live up to their awards daily". It's just the way we do things here at this hotel. Glad to hear that you loved our signature breakfast and that we measure up to Hyatt's... More 

Cedar Springs
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 8, 2015

We stayed here for the park and fly before our vacation. We enjoyed the free drinks and appetizers and visiting with new friends. We were very impressed with the delicious hot breakfast at 4:00 in the morning. The rooms were very clean and comfortable. The park and fly was very reliable and was waiting for us when we returned. Mike,... More 

Was this review helpful? Yes 2
QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this review

Thank you Connie for your very nice review of our hotel. Free drinks and appetizers is a signature feature of our hotel that you can't find elsewhere. We prefer to give guests such a great value, that future stays with us, become automatic. And we specialize in lost and found too :) More 

Racine, Wisconsin
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 31, 2015

We've stayed at this hotel twice now...once on a last-minute need to stay overnight traveling back from Canada four years ago and once as part of a hockey tournament. We enjoyed our one-night stay the first time and it hasn't changed in the past four years. Our hockey weekend stay (17, 11-yr olds and parents) was well accommodated by the... More 

Was this review helpful? Yes 2
QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this review

Wow. Thanks Murray for telling the world that "we still understand what customer service and satisfaction is all about. We concur. Great service means not having to ask for anything. We train our staff to anticipate your needs. Everytime. For hockey teams it means changing our breakfast times to accommodate your team's schedule and giving parents a private place to... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 26, 2015

I am on the road a lot, spending a lot of time in hotels... I coach a youth hockey team and we travel our fair share. The service provided was the BEST I have ever had... The staff was so polite, and professional I only wish all the places we went would be the same. If we ever come back... More 

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 25, 2015

Our hockey team just stayed this past weekend at this hotel and I cannot tell you what excellent service that we got from ALL of the staff that worked there. As soon as you checked in you were greeted by a friendly staff. Rooms are very clean and spacious. The breakfast staff is outstanding. They will do whatever you want... More 

Was this review helpful? Yes 2
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