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Quality Suites Hotel

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901 Delta Commerce, Lansing, MI 48917
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Best prices for: 1 room 1 guest
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Quality Suites Hotel
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219 Reviews from our TripAdvisor Community

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Traveler rating
    152
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (219)
  • Mar-May only
    (62)
  • Jun-Aug only
    (66)
  • Sep-Nov only
    (51)
  • Dec-Feb only
    (40)
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1 review
5 of 5 stars Reviewed 1 week ago NEW

The room was clean and the staff was incredibly helpful and friendly. Quality customer service is hard to find nowadays, but this Hotel definitely has it. The Breakfast was the thing that really set this place apart. The food was excellent compared to the normal waffle and toast. (They did have that also). The had a hot breakfast line with... More 

Was this review helpful? Yes
Level Contributor
89 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 stars Reviewed 1 week ago

There was a warning before checking in that the hotel lobby was being renovated so I can't complain about that...to a point. Was on first floor, room was clean but very, very worn-out. Drapes had holes and were frayed. Furniture was chipped, worn and stained. A/C was noisy and only worked in one room of suite. Closed door between living... More 

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Chicago, Illinois
4 of 5 stars Reviewed 1 week ago

Husband and i stayed one night July 18 - 19, 2015 for a family members wedding near Lansing. Our 15 year old was with us. The room was very spacious with a separate living room with a t.v. mini fridge, microwave, sink, desk, pull out couch, chair and coffee table. Bedroom area had two, fairly comfortable full sized beds, big... More 

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Austin, Texas
1 review
1 of 5 stars Reviewed 5 weeks ago

After reading all the Trip Advisor reviews for the local hotels, I choose this one hoping for a lot more than I received. I will start with the staff was friendly and courteous even after my have to complain numerous times about issue with the room. We arrived around 6am in the morning and they were so kind as to... More 

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QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this review

Dear Ladonna, Please accept my sincere apologies for the housekeeping and maintenance issues that you experienced during your stay. We do not want to charge any guest standard pricing when we do not meet expectations. As we discussed on the phone, we are crediting you fully for the nights that you experienced problems. We appreciate your very nice comments on... More 

Boyne City, Michigan, United States
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I stayed here with my mother just this past week for two nights and I truly wish we could have stayed longer. Beautiful, well equipped room with awesome shower! Cocktail hour was much appreciated after the nightmare trip to Ohio I had to take. When we got back to the room, it was clean and freshened up and that was... More 

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QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this review

Dear Amy, Thank you so much for your wonderful review of our hotel. Your title says it all, "Relaxing Oasis." This is exactly the experience we create for every guest......"beautiful rooms, nice cocktail hour, clean and freshened up rooms." These are hallmarks of hospitality and soothe every road warrior. Thank you for telling us that you wish you could have... More 

Chicago, Illinois
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 9, 2015

Nice size room, comfortable bed and great shower. Staff very friendly and hospitable. Happy hour and breakfast included. Currently under going lobby renovations - looking forward to the outcome when I'm back in two in the Fall,

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QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this review

Thank you for the perfect 5-star review of your stay with us. We love to hear that our team is friendly and hospitable. Glad to hear that you will return soon to stay again and see our renovated lobby and cafe areas. More 

Moon Township, Pennsylvania
2 reviews
5 of 5 stars Reviewed June 8, 2015

this hotel is great.extremely clean and modern.the staff right down to housekeeping were very friendly,polite and overall very kind people.i would like to mention two people in particular,(tom) the cook and (jo-jo)the dining room matron.not only was the breakfast excellent....best I have ever had in any hotel very clean and sanitary.they both very gracious.there is nothing better then a smiling,cheerful... More 

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QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this review

Phillip, I sincerely thank you for your great review of our hotel. Nothing brings us more satisfaction than to hear that you "felt you were treated like family". We take the word family very seriously, as most of us spend more time with co-workers, than we do our own family. Great to hear that it is as important to you,... More 

Eaton Rapids, Michigan
1 review
5 of 5 stars Reviewed May 31, 2015

Had our Banquet here on Fri., May 29, 2015. Food was excellent and staff exceeded our expectations!! Some of our classmates came from Florida, Texas, Iowa, and Alaska were able to spend the weekend here. A special thank you to Lance, for his assistance in helping with table set up, menu, etc. Some of us returned back to the hotel... More 

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QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this review

Thank you Barbara for your very nice comments about our banquet team. We love to hear that we exceeded your group's expectations. That is why we come to work every day. I will pass along your wonderful comments to our entire team. See you next time! More 

A TripAdvisor Member
5 of 5 stars Reviewed May 31, 2015

Fantastic facilities! We had a very good room right near the event. The breakfast available was extra special with a friendly chef fixing eggs the way you ordered, bacon, sausage, egg casserole, etc. The managers were attentive and we felt we were well taken care of the entire weekend.

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QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this review

We are so pleased to read that you feel we have a fantastic facility. We also appreciate that you felt well taken care of and our managers to be very attentive. Hopefully we can host a future banquet for your group and have you stay with us overnight again in the future. More 

Kentucky USA
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed May 25, 2015

The hotel is in a great location, easy to find, near Interstate and many restaurants. I was in Lansing visiting Michigan State University and this was only 15 mins away. The staff was very nice, and assisted us with information around the West Lansing area. Hotel was very clean. Full breakfast was included and very tasty. Saved us money! We... More 

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QualitySuitesMgr, General Manager at Quality Suites Hotel, responded to this review

"Good price, Great location, Terrific staff." That pretty much says it all. Thank you for your excellent review of your stay with us. I will pass on your nice comments on our breakfast and cleanliness to our entire team of professionals. Hope to see you again on a future trip to Lansing. More 

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