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All 23 Lansing hotels

University Quality Inn

2.5 of 5 Hotel   |   3121 East Grand River, Lansing, MI 48912
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75%
Ranked #9 of 23 hotels in Lansing
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed May 25, 2014
travelbobKalamazoo Kalamazoo
  • Reviews (174)
  • Photos (25)
  • Amenities
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  • Room tips (40)
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174 people have reviewed this hotel

Traveler rating
    87
    43
    20
    10
    14
See reviews for
53
37
13
45
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Atlanta, GA
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed May 26, 2014

First room: no ac and the bathroom was super small. Second room: ac wasn't much better, offered a box fan, could feel the springs in the bed. Pool: cold and dirty. Last day out of 3: came back after being gone all day to door being wide open. No apologies, no compensation. Staff was nice, but the was the only... More

Was this review helpful? Yes
Victoria T, Sales Manager at University Quality Inn, responded to this review

Thank you for your review. I apologize that your stay was anything less than perfect. I am sorry our air conditioning was out in your first room, but am glad our staff was able to move you and get you a fan. We take security very seriously so I apologize if you did not feel the issue with your door... More

Kalamazoo
Top Contributor
69 reviews 69 reviews
51 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed May 25, 2014

It's been a few years since I stayed at this hotel last. On the plus side, the check in was fine and the staff quite friendly and helpful. The room itself was pretty good and the breakfast was good as well. There are plenty of food choices near by as well as shopping if needed. The TV channel choice was... More

Was this review helpful? Yes 1
Victoria T, Sales Manager at University Quality Inn, responded to this review

Thank you for continuing to stay with the University Quality Inn. We appreciate your feedback and are glad you noticed the hard work of our staff and enjoyed the amenities. We are constantly updating the hotel and hope during your next visit to the Lansing area you’ll get to see our renovations. More

Clare, Michigan
1 review
5 of 5 stars Reviewed May 24, 2014

We stayed one night. It was perfect for the family. Rooms were clean, pool was nice, complimentary drinks and a hot breakfast. Staff was very helpful. Staff were friendly and helpful. We would stay again.

Was this review helpful? Yes
Victoria T, Sales Manager at University Quality Inn, responded to this review

Thank you for your review! We are glad your stay was comfortable and pleasant. We do our best to make sure everyone has a great stay and we're happy to see our efforts recognized. We look forward to having you back next time you visit the Lansing area. More

Nazareth, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 13, 2014 via mobile

We also stayed here for MSU graduation and it was perfect for the family. The hotel is close to campus. Rooms were clean, pool was nice, complimentary drinks and a hot breakfast. Staff was very helpful. Would stay again.

Was this review helpful? Yes
Victoria T, Sales Manager at University Quality Inn, responded to this review

I am so glad you and your family had a great stay while visiting MSU. We appreciate your kind words about our team and hotel. We look forward to welcoming you back on your next trip to the area! More

Traverse City, Michigan
Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 11, 2014

Our family stayed one night at this hotel and had a pleasant experience. It happened to be the night before MSU's graduation so the hotel was sold out. Even though it was busy, it never seemed over crowded as it has large common space. It is an older, two-story hotel and I didn't see any elevators (which wasn't a problem... More

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Victoria T, Sales Manager at University Quality Inn, responded to this review

Thank you for your feedback on our hotel. We are happy you enjoyed your stay and the hotel’s bar, pool area, and free hot breakfast! We look forward to seeing you during your next trip to Lansing and thank you very much for your review. More

Grant, Michigan
1 review
1 of 5 stars Reviewed May 1, 2014

The entrance to the hotel was inviting and the pool area was nicely done. The room was frightening. No ventilation, no air. The temp was 75 degrees and there was no way to fix it. Bed was as hard as the tile floor with worn bedding. Carpet was stained and threadbare.TV remote didn't work. Cheaply maintained at best. Poorly maintained... More

Was this review helpful? Yes
Victoria T, Sales Manager at University Quality Inn, responded to this review

Thank you for your review. I apologize that your stay was anything less than satisfactory. Please let us know if you have any issues with your room during your stay and we will do anything within our power to make it better. We do have air conditioning for the rooms, extra remotes, and fans if you need. I am glad... More

Northern Michigan
Top Contributor
117 reviews 117 reviews
16 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed April 24, 2014

This was a completely adequate hotel for what we needed. Our family of four traveled for two nights to East Lansing for the MSU Science Festival. Two tweens and two adults. The check-in staff was friendly and provided good directions to our room. I didn't quite understand the complimentary drink coupons. I thought it was two per adult per night.... More

Was this review helpful? Yes
Victoria T, Sales Manager at University Quality Inn, responded to this review

Thank you for sharing your feedback about our hotel. We're happy to hear that you enjoyed your stay and our complimentary hot breakfast buffet. Our hotel does offer 2 free drink tickets per stay, so I apologize if there was any confusion at check-in or while making your reservation, I will be sure to let the front desk know. I... More

Kalamazoo, Michigan
1 review
5 of 5 stars Reviewed March 27, 2014

I give this hotel 5 stars: The service was outstanding, the check-in was expedient, nice firm mattress on the bed for a great night's sleep. I was given the VIP treatment. The front desk clerks were friendly, helpful and courteous. Shuttle service to and from the hotel was efficient, on-time and the shuttle was very clean. I would highly recommend... More

Was this review helpful? Yes
Victoria T, Sales Manager at University Quality Inn, responded to this review

We are so glad that you had an awesome stay and enjoyed all our amenities! We always strive to go above any beyond the needs of our guests, so we're happy to see our efforts recognized. We look forward to having you back next time you visit the Lansing area. More

Marquette, MI
Top Contributor
129 reviews 129 reviews
65 hotel reviews
162 helpful votes 162 helpful votes
3 of 5 stars Reviewed March 22, 2014

Stayed for a night during the high school basketball semi-finals with spouse. We booked a King room with the hot tub, price was reasonable. The location was great for things to do and was only a short drive to the Breslin. Check in was easy and friendly. Our room was in the back, 155, and they have a lot of... More

Was this review helpful? Yes
Victoria T, Sales Manager at University Quality Inn, responded to this review

Thank you for the review! We're glad you and your spouse enjoyed your stay. I am sorry the bathroom did not meet your expectations; we are constantly working on improving our guest rooms and appreciate your feedback. I hope you will choose to stay with us during your next trip to Lansing to see our updates! More

Senior Contributor
30 reviews 30 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 18, 2014

Stayed 3 nights during basketball season. Very impressed with breakfast served, hot tub, and pool ( although pool was cool/cold and hot tub was way too hot). Small kids slide in shallow end of pool for smaller kids. Plenty of pool towels available. Nice happy hour bar with free drink tickets from room. Able to have a cocktail/soda while watching... More

Was this review helpful? Yes
Victoria T, Sales Manager at University Quality Inn, responded to this review

I am so glad you enjoyed your stay and appreciated all our amenities! We love when everyone gets to experience everything we have to offer. I do apologize for the parking lot being a little smaller due to the snow plowing and we will do our best to minimize this in the future. We also tend to fill our doubles... More

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Additional Information about University Quality Inn

Address: 3121 East Grand River, Lansing, MI 48912
Location: United States > Michigan > Lansing
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — University Quality Inn 2.5*
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Also Known As:
University Quality Hotel Lansing
Quality Inn University
Quality Inn Lansing
Lansing Quality Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#5 Business Hotel in Lansing
Hotel Class
Official Description (provided by the hotel)
The University Quality Inn is conveniently located right off of US-127, minutes from downtown Lansing, MSU, and within walking distance of 14 restaurants and 70 stores. The University Quality Inn offers rooms that are very spacious, a courtyard where you can enjoy the hotel lounge, indoor pool, hot tub and fitness center. You’ll find that our hotel is a great place to gather with a group or have a relaxing getaway. We offer rooms with luxurious heart shaped Jacuzzis, and comfortable suites for the entire family. We offer special group rates for corporate events and meetings, weddings, sports functions and various other events. Ask us about our special rates for your event. Whether it is for business or pleasure, we are sure you will find just what you need at the University Quality Inn. We offer the utmost in customer service and satisfaction; we are committed to making sure that your event meets all your expectations. ... more   less 
Number of rooms
105

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