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All 23 Lansing hotels

University Quality Inn

2.5 of 5 Hotel   |   3121 East Grand River, Lansing, MI 48912
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75%
Ranked #9 of 23 hotels in Lansing
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 weeks ago
Linda S Ann Arbor, Michigan
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  • Reviews (178)
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178 people have reviewed this hotel

Traveler rating
    87
    45
    20
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    14
See reviews for
54
38
14
46
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Italian first
  • Any
English first
New York
1 review
2 of 5 stars Reviewed 2 weeks ago

Our family stayed two night at this hotel and had a very bad experience. somebody caome to my room and spread every thing. I complant to manager Chue Yang and he said he will call me back after review everthing. after one month still i am waitig for his answer.

Was this review helpful? Yes
Victoria T, Sales Manager at University Quality Inn, responded to this review

Thank you for your feedback. I am so sorry you did not enjoy your experience. We take security very seriously and I apologize if further follow-up was needed. Please give us a call and we can resolve any issue you experienced. More

Ann Arbor, Michigan
1 review
4 of 5 stars Reviewed 3 weeks ago

...was not well and very stressed when I checked into the hotel. The desk staff was wonderful, very patient with me and assigned me a lovely dark quiet room. The next day I discovered I left my pillow in the room. I called and then showed up being pushy about getting my pillow back. I demanded to talk to whoever... More

Was this review helpful? Yes
Victoria T, Sales Manager at University Quality Inn, responded to this review

Thank you for your review! I am so glad that our front desk staff was able to help and assign you to a room where you could relax upon checking in. I also am happy we located your pillow and the front desk was once again able to help. We really appreciate you noticing their service and attempt to make... More

Robbinsville, New Jersey
1 review
4 of 5 stars Reviewed 4 weeks ago

Hotel looks like it was redone a few years ago. Clean rooms. Bathroom looked a little worn, but overall not bad. Would stay again. Had indoor pool with large area to site around pool. Free Breakfast that was okay and free wifi.

Was this review helpful? Yes
Victoria T, Sales Manager at University Quality Inn, responded to this review

I am glad you enjoyed your stay and got to utilize our amenities. We are continually renovating and looking to improve. I hope we get to see you during your next trip to Lansing and thank you very much for your feedback! More

Contributor
12 reviews 12 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

When we checked in we found the staff to be extremely nice. We were given a pool side room and upon walking in saw there was no exterior window, just a window facing the pool area. The room felt dark and claustrophobic so we requested a different room. The staff informed us that none of the rooms have exterior windows... More

Was this review helpful? Yes
Victoria T, Sales Manager at University Quality Inn, responded to this review

Thank you for the feedback! I am glad our staff was so helpful and accommodating during your stay. However, I am very sorry your room did not meet your expectations. I would love to have you contact me so I help resolve any issues and replace the mattress if needed. We are constantly working on improving our guest rooms and... More

Atlanta, GA
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed May 26, 2014

First room: no ac and the bathroom was super small. Second room: ac wasn't much better, offered a box fan, could feel the springs in the bed. Pool: cold and dirty. Last day out of 3: came back after being gone all day to door being wide open. No apologies, no compensation. Staff was nice, but the was the only... More

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Victoria T, Sales Manager at University Quality Inn, responded to this review

Thank you for your review. I apologize that your stay was anything less than perfect. I am sorry our air conditioning was out in your first room, but am glad our staff was able to move you and get you a fan. We take security very seriously so I apologize if you did not feel the issue with your door... More

Kalamazoo
Top Contributor
69 reviews 69 reviews
51 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed May 25, 2014

It's been a few years since I stayed at this hotel last. On the plus side, the check in was fine and the staff quite friendly and helpful. The room itself was pretty good and the breakfast was good as well. There are plenty of food choices near by as well as shopping if needed. The TV channel choice was... More

Was this review helpful? Yes 1
Victoria T, Sales Manager at University Quality Inn, responded to this review

Thank you for continuing to stay with the University Quality Inn. We appreciate your feedback and are glad you noticed the hard work of our staff and enjoyed the amenities. We are constantly updating the hotel and hope during your next visit to the Lansing area you’ll get to see our renovations. More

Clare, Michigan
2 reviews
5 of 5 stars Reviewed May 24, 2014

We stayed one night. It was perfect for the family. Rooms were clean, pool was nice, complimentary drinks and a hot breakfast. Staff was very helpful. Staff were friendly and helpful. We would stay again.

Was this review helpful? Yes
Victoria T, Sales Manager at University Quality Inn, responded to this review

Thank you for your review! We are glad your stay was comfortable and pleasant. We do our best to make sure everyone has a great stay and we're happy to see our efforts recognized. We look forward to having you back next time you visit the Lansing area. More

Nazareth, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 13, 2014 via mobile

We also stayed here for MSU graduation and it was perfect for the family. The hotel is close to campus. Rooms were clean, pool was nice, complimentary drinks and a hot breakfast. Staff was very helpful. Would stay again.

Was this review helpful? Yes
Victoria T, Sales Manager at University Quality Inn, responded to this review

I am so glad you and your family had a great stay while visiting MSU. We appreciate your kind words about our team and hotel. We look forward to welcoming you back on your next trip to the area! More

Traverse City, Michigan
Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 11, 2014

Our family stayed one night at this hotel and had a pleasant experience. It happened to be the night before MSU's graduation so the hotel was sold out. Even though it was busy, it never seemed over crowded as it has large common space. It is an older, two-story hotel and I didn't see any elevators (which wasn't a problem... More

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Victoria T, Sales Manager at University Quality Inn, responded to this review

Thank you for your feedback on our hotel. We are happy you enjoyed your stay and the hotel’s bar, pool area, and free hot breakfast! We look forward to seeing you during your next trip to Lansing and thank you very much for your review. More

Grant, Michigan
Contributor
12 reviews 12 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 1, 2014

The entrance to the hotel was inviting and the pool area was nicely done. The room was frightening. No ventilation, no air. The temp was 75 degrees and there was no way to fix it. Bed was as hard as the tile floor with worn bedding. Carpet was stained and threadbare.TV remote didn't work. Cheaply maintained at best. Poorly maintained... More

Was this review helpful? Yes
Victoria T, Sales Manager at University Quality Inn, responded to this review

Thank you for your review. I apologize that your stay was anything less than satisfactory. Please let us know if you have any issues with your room during your stay and we will do anything within our power to make it better. We do have air conditioning for the rooms, extra remotes, and fans if you need. I am glad... More

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Additional Information about University Quality Inn

Address: 3121 East Grand River, Lansing, MI 48912
Phone Number:
Location: United States > Michigan > Lansing
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — University Quality Inn 2.5*
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Also Known As:
University Quality Hotel Lansing
Quality Inn University
Quality Inn Lansing
Lansing Quality Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#4 Business Hotel in Lansing
Hotel Class
Official Description (provided by the hotel)
The University Quality Inn is conveniently located right off of US-127, minutes from downtown Lansing, MSU, and within walking distance of 14 restaurants and 70 stores. The University Quality Inn offers rooms that are very spacious, a courtyard where you can enjoy the hotel lounge, indoor pool, hot tub and fitness center. You’ll find that our hotel is a great place to gather with a group or have a relaxing getaway. We offer rooms with luxurious heart shaped Jacuzzis, and comfortable suites for the entire family. We offer special group rates for corporate events and meetings, weddings, sports functions and various other events. Ask us about our special rates for your event. Whether it is for business or pleasure, we are sure you will find just what you need at the University Quality Inn. We offer the utmost in customer service and satisfaction; we are committed to making sure that your event meets all your expectations. ... more   less 
Number of rooms
105

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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