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University Quality Inn

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3121 East Grand River, Lansing, MI 48912
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207 Reviews from our TripAdvisor Community

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Traveler rating
    90
    49
    31
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    21
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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  • Russian first
  • Any
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  • All months
    (207)
  • Mar-May only
    (64)
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    (61)
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    (41)
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    (41)
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1 review
1 of 5 stars Reviewed 1 week ago NEW

We stayed for two nights. Two rooms. First night: Pulled down bed cover, sheet stained and dirty. No housekeeping staff available so desk clerk replaced bedding. Second night: Came back after 5 p.m. Cover pulled up on bed, sort of, rest of bed left as we left it in the morning. Towels from floor removed but nothing rehung or replaced.... More 

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Montgomery, Alabama
Senior Contributor
44 reviews 44 reviews
26 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I've stayed at this hotel years ago, but recently stayed again for a night when I was in Lansing for an event. The rooms are not fancy and show some signs of wear, but they were clean and comfortable. The staff were fantastic throughout our stay. They were very friendly and accommodating. The breakfast is your standard generic fare, but... More 

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Milton, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel staff was amazing! Great breakfast and pool area is a blast. Night manager Michelle went above and beyond for our group of 8 . Was down from Canada to watch Lansing Lugnuts ,will be back again .

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davenport, Iowa
Senior Contributor
48 reviews 48 reviews
31 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed May 27, 2015

Positives: comfy beds. roomy room. clean, large pool. nice eating and bar area around the pool. friendly, helpful staff. free parking close to room. free wi-fi. good price.next door to an ice cream store and close to two jewelry stores. Negatives: no window to the outside. small bathroom. unsure of the neighborhood.

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Dodgeville, Wisconsin
Contributor
20 reviews 20 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 24, 2015

Stayed for 4 nights. The kids loved the pool. Breakfast was good - didn't change much day to day. This was my second stay at the hotel. They said the rooms had been remodeled but I didn't notice much difference. They used to offer 2 drinks each night at the bar, but now its only two per stay. Lots of... More 

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East Lansing, MI
1 review
5 of 5 stars Reviewed May 20, 2015 via mobile

This place is great! It is located right in the middle of everything. The giant pool area with bar is convenient to all rooms. The staff is always pleasant, outgoing and helpful. A very laid back, comfortable place.

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Melissa W, Director of Sales at University Quality Inn, responded to this review

Thank you for choosing the University Quality Inn for your hospitality needs! We are glad to hear you enjoyed your stay and look forward to having you with us again in the future. More 

Beverly Hills, Michigan
Top Contributor
151 reviews 151 reviews
16 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed May 15, 2015

Was unable to stay at the Marriott downtown. I stopped in at the Quality Inn. The girl at the desk was very friendly and helpful. She was new so it took a bit to get things together. But I was happy to wait. The rooms and hallways were old and dated. The "courtyard" off of the pool area was very... More 

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Oakland Township, MI
Top Contributor
94 reviews 94 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed April 29, 2015

This is an older hotel building, but many of the rooms are in the process of being updated. A big plus was the new and wonderfully firm mattresses in our room. The drawback or snafu? The sheets were on inside-out. The 2nd floor facing the back (next door bowling alley) is an extremely quiet area at night, with really good... More 

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Victoria T, Director of Sales at University Quality Inn, responded to this review

Thank you for staying with us Beth! I'm glad to hear you enjoyed the new amenities within the guest rooms and our breakfast. More 

USA
2 reviews
4 of 5 stars Reviewed April 20, 2015

We stayed only 1 night first week of April. I would say it's 3.5 stars hotel. Room was good with 2 double beds, though I didn't like interior color choices: grey-ing walls, grey carpet, dark blue bed covers. Also, room had sink area open into the room, only bathtub and toilet behind the door. There is nice pool area, open... More 

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Victoria T, Director of Sales at University Quality Inn, responded to this review

Thank you for staying with us. We are currently renovating multiple rooms. Please come back and stay with us again to see the color changes within the room. More 

Marquette, Michigan
Top Contributor
61 reviews 61 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed March 29, 2015

Staff was friendly, helpful and outstanding. But they were the only thing good about this place. Stains on the carpet. A hot tub that wasn't hot and didn't bubble, a grimy pool area, rusty gates, bathrooms you could barely turn around in, postage stamp sized towel, dirty air filters and if you want to plug in your phone and laptop... More 

Was this review helpful? Yes 1
Melissa W, Director of Sales at University Quality Inn, responded to this review

Thank you for your review and taking the time to compliment the staff of the hotel. I am very sorry you encountered these issues during your stay. I have personally reached out to the housekeeping and maintenance staff to correct the items you pointed out during your stay. Please contact me to discuss the issues you had during your stay,... More 

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