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All 24 Lansing hotels

University Quality Inn

2.5 of 5 Hotel   |   3121 East Grand River, Lansing, MI 48912
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Ranked #13 of 24 Hotels in Lansing
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed January 23, 2015
msontheroad3 Swannanoa, North Carolina
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190 reviews from our community

Traveler rating
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    24
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    16
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Henderson, Nevada
Contributor
18 reviews 18 reviews
12 hotel reviews
47 helpful votes 47 helpful votes
1 of 5 stars Reviewed 1 week ago

Horribly outdated. Many of the rooms we rented had no heat despite 5 degree outdoor temps. While they have TRIED to improve it with fridges and microwaves there and MANY things that make this a property to NEVER stay at again. If you are a family who has no desire for the better quality I can see this as a... More 

Was this review helpful? Yes 1
Victoria T, Director of Sales at University Quality Inn, responded to this review

Thank you for your feedback. I apologize that you did not enjoy your stay. We are constantly working to improve the hotel and renovate our rooms. We do have heat in every room, so please let us know if you your room is cold or you think the heat is out and we can come fix it for you. Please... More 

Swannanoa, North Carolina
Contributor
19 reviews 19 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 23, 2015

We stayed here for 3 nights while visiting family and going to a cousins 99th Birthday Dinner. We were given a room which had a broken clothes rod. They changed us to another room and the manager said he would reduce our rate because of the inconvenience. He did not say anything about the new/lower rate not qualifying for points.... More 

Was this review helpful? Yes 1
Victoria T, Director of Sales at University Quality Inn, responded to this review

Thank you! I am so glad we were able to correct the issue and get everything taken care of. We hope we see you again for your cousin’s 100th birthday and anytime you visit the Lansing area! More 

Battle Creek MI
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 6, 2015

This used to be a nice motel but needs some major updating. The pool was nice, with an average free breakfast, but there were lots of cold drafts in the room and halls. It was difficult to open the exterior doors with the keycard, frustrating with the cold weather. The bathroom door would not latch, there was mold on the... More 

Was this review helpful? Yes 1
Victoria T, Sales Manager at University Quality Inn, responded to this review

Thank you for your review and choosing to stay with us while traveling through Lansing. I am pleased you enjoyed the breakfast and pool area during your stay. I am sorry your hallway and room was cold, I will check with maintenance to see what we can do to better prevent the draft from the entrances and in the hotel... More 

TORONTO
Top Contributor
89 reviews 89 reviews
22 hotel reviews
129 helpful votes 129 helpful votes
3 of 5 stars Reviewed December 27, 2014

We stayed here for one night while passing through Lansing en route to Auburn. The rooms have windows but they look out into the hall. The room was clean, bed comfortable, and there was lots of hot water with good pressure. The staff at check-in and out were very pleasant. The room price was appropriate in the circumstances. A light... More 

Was this review helpful? Yes 1
Victoria T, Sales Manager at University Quality Inn, responded to this review

Thank you for your review and choosing to stay with us while traveling through Lansing. I am glad found us to be a good value and enjoyed our rooms, breakfast, and staff. I hope you will choose to stay with us during your future visits and give us a chance to exceed your expectations and provide you with an even... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 6, 2014

Wow really 8:30!!!!!!!!!!! What about a toaster!?!!!!!!!!!! And we would like a bed skirt without lamasery white male secretions. I paid this much for a room and didn't even get to enjoy my stay. The kids need to be better supervised in the pool and the cutoff time for children in the pool should be 8pm instead of 10pm.

Was this review helpful? Yes 2
Victoria T, Sales Manager at University Quality Inn, responded to this review

Thank you for your feedback. I am sorry you did not enjoy your stay. Our quiet hours do start at 11:00pm on the weekend, so I apologize if you were asked to quiet down prior to then. Our staff does try to address requests and we only ask before 11:00pm if we had a request from another guest. I have... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 6, 2014 via mobile

Staff is very nice. Room is not very clean. Jacuzzi bath in room was gross. Started the jets and brown globs came out so much that while draining it clogged the filter and just laying all over the bottom of the tub. A quick shower and all is well if you can get over the mold on the shower. Amazing... More 

Was this review helpful? Yes 1
Victoria T, Sales Manager at University Quality Inn, responded to this review

Thank you for your review. I am glad you enjoyed our staff, but am very sorry you encountered an issue with your Jacuzzi and shower during your stay. We take cleanliness very seriously and have discussed this with our staff to help prevent any further issues. Please contact me and we can resolve the issues you encountered during your stay,... More 

Grand Rapids, Michigan
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed October 23, 2014

I stayed here for 3 nights for a conference I attended at MSU. I will start by saying the people that work there are great. I found the front desk to be very helpful. The breakfast crew were very pleasant to wake up to. The hotel is very very outdated. If your looking for a indoor pool to take your... More 

Was this review helpful? Yes
Victoria T, Sales Manager at University Quality Inn, responded to this review

Thank you for your feedback. I am glad our staff was so helpful and accommodating during your stay and you enjoyed the hotel breakfast, shuttle, and location. However, I am very sorry your room did not meet your expectations. I would love to have you contact me so I help resolve any issues you had during your stay. The pool... More 

Three Rivers, Michigan
1 review
5 of 5 stars Reviewed October 15, 2014

I have stayed here at least 5 times for a long weekend retreat and I absolutely love it here. I always sleep very well when I say here. Only thing is sometimes the pool area gets loud in the morning, but wasn't the last time I stayed there. Breakfast is always delicious too. Staff has always been friendly and helpful.... More 

Was this review helpful? Yes
Victoria T, Sales Manager at University Quality Inn, responded to this review

Thank you for your review! We are so glad you choose to stay with us during your weekend getaways. We do our best to make sure everyone has a great stay and we're happy to see our efforts recognized. If you prefer a more quiet room away from the pool please let us know on your next visit and we... More 

Rochester, MN
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 29, 2014

Stayed at this hotel 3 nights while we visited our daughter who attends Michigan State. I would say that our stay was OK. We were placed in a room away from everything and down a musty smelling hallway, even though the hotel did not seem to be at capacity. The room itself was clean, nothing fancy, but dark. The breakfast... More 

Was this review helpful? Yes
Victoria T, Sales Manager at University Quality Inn, responded to this review

Thank you for your review! We are very close to MSU and I am glad you chose to stay with us during your visit with your daughter. I apologize for any musty smell you encountered during your stay and will make sure to note this to maintenance. I am also pleased you enjoyed the breakfast, bar, and pool area during... More 

Southfield, Michigan
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 14, 2014

Stayed at this hotel not bad.room was cold but I was offered a space heater. Would I recommend this hotel YES but be aware it's a college town :).Could be loud but overall staff was nice and 2 cutie girls who worked at the desk :).

Was this review helpful? Yes
Victoria T, Sales Manager at University Quality Inn, responded to this review

Thank you for your review! We are glad you enjoyed your stay and the front desk staff was helpful in making sure you were comfortable with a heater. If you have any requests for quieter room, please let us know and we will make sure to remedy the issue. We really appreciate you noticing their service and attempt to make... More 

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Additional Information about University Quality Inn

Address: 3121 East Grand River, Lansing, MI 48912
Phone Number:
Location: United States > Michigan > Lansing
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — University Quality Inn 2.5*
Number of rooms: 105
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Also Known As:
University Quality Hotel Lansing
Quality Inn University
Quality Inn Lansing
Lansing Quality Inn

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