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All 24 Lansing hotels

University Quality Inn

2.5 of 5 Hotel   |   3121 East Grand River, Lansing, MI 48912
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Ranked #9 of 24 Hotels in Lansing
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Sara B Three Rivers, Michigan
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184 reviews from our community

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    22
    14
    14
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Grand Rapids, Michigan
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed yesterday NEW

I stayed here for 3 nights for a conference I attended at MSU. I will start by saying the people that work there are great. I found the front desk to be very helpful. The breakfast crew were very pleasant to wake up to. The hotel is very very outdated. If your looking for a indoor pool to take your... More

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Three Rivers, Michigan
1 review
5 of 5 stars Reviewed 1 week ago

I have stayed here at least 5 times for a long weekend retreat and I absolutely love it here. I always sleep very well when I say here. Only thing is sometimes the pool area gets loud in the morning, but wasn't the last time I stayed there. Breakfast is always delicious too. Staff has always been friendly and helpful.... More

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Victoria T, Sales Manager at University Quality Inn, responded to this review

Thank you for your review! We are so glad you choose to stay with us during your weekend getaways. We do our best to make sure everyone has a great stay and we're happy to see our efforts recognized. If you prefer a more quiet room away from the pool please let us know on your next visit and we... More

Rochester, MN
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed at this hotel 3 nights while we visited our daughter who attends Michigan State. I would say that our stay was OK. We were placed in a room away from everything and down a musty smelling hallway, even though the hotel did not seem to be at capacity. The room itself was clean, nothing fancy, but dark. The breakfast... More

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Victoria T, Sales Manager at University Quality Inn, responded to this review

Thank you for your review! We are very close to MSU and I am glad you chose to stay with us during your visit with your daughter. I apologize for any musty smell you encountered during your stay and will make sure to note this to maintenance. I am also pleased you enjoyed the breakfast, bar, and pool area during... More

Southfield, Michigan
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 14, 2014

Stayed at this hotel not bad.room was cold but I was offered a space heater. Would I recommend this hotel YES but be aware it's a college town :).Could be loud but overall staff was nice and 2 cutie girls who worked at the desk :).

Was this review helpful? Yes
Victoria T, Sales Manager at University Quality Inn, responded to this review

Thank you for your review! We are glad you enjoyed your stay and the front desk staff was helpful in making sure you were comfortable with a heater. If you have any requests for quieter room, please let us know and we will make sure to remedy the issue. We really appreciate you noticing their service and attempt to make... More

Temperance, Michigan
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 13, 2014

We are here for a soccer tournament and booked this hotel through PSE tournament housing, so there other soccer teams staying also. Even though there is a breakfast some of the teams have to be at the fields by 7 a.m. and breakfast service didn't start until 7:00. We asked at the desk if breakfast could be served earlier &... More

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Victoria T, Sales Manager at University Quality Inn, responded to this review

Thank you for your feedback, I am very sorry your stay was anything less than perfect. I do apologize that we were not able to open breakfast early; we were not informed about any early games with teams staying with us for the tournament. I am glad our front desk was still able to provide you with some fruit and... More

New York
1 review
2 of 5 stars Reviewed August 14, 2014

Our family stayed two night at this hotel and had a very bad experience. somebody caome to my room and spread every thing. I complant to manager Chue Yang and he said he will call me back after review everthing. after one month still i am waitig for his answer.

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Victoria T, Sales Manager at University Quality Inn, responded to this review

Thank you for your feedback. I am so sorry you did not enjoy your experience. We take security very seriously and I apologize if further follow-up was needed. Please give us a call and we can resolve any issue you experienced. More

Ann Arbor, Michigan
1 review
4 of 5 stars Reviewed August 10, 2014

...was not well and very stressed when I checked into the hotel. The desk staff was wonderful, very patient with me and assigned me a lovely dark quiet room. The next day I discovered I left my pillow in the room. I called and then showed up being pushy about getting my pillow back. I demanded to talk to whoever... More

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Victoria T, Sales Manager at University Quality Inn, responded to this review

Thank you for your review! I am so glad that our front desk staff was able to help and assign you to a room where you could relax upon checking in. I also am happy we located your pillow and the front desk was once again able to help. We really appreciate you noticing their service and attempt to make... More

Robbinsville, New Jersey
2 reviews
4 of 5 stars Reviewed August 2, 2014

Hotel looks like it was redone a few years ago. Clean rooms. Bathroom looked a little worn, but overall not bad. Would stay again. Had indoor pool with large area to site around pool. Free Breakfast that was okay and free wifi.

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Victoria T, Sales Manager at University Quality Inn, responded to this review

I am glad you enjoyed your stay and got to utilize our amenities. We are continually renovating and looking to improve. I hope we get to see you during your next trip to Lansing and thank you very much for your feedback! More

Contributor
13 reviews 13 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 1, 2014

When we checked in we found the staff to be extremely nice. We were given a pool side room and upon walking in saw there was no exterior window, just a window facing the pool area. The room felt dark and claustrophobic so we requested a different room. The staff informed us that none of the rooms have exterior windows... More

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Victoria T, Sales Manager at University Quality Inn, responded to this review

Thank you for the feedback! I am glad our staff was so helpful and accommodating during your stay. However, I am very sorry your room did not meet your expectations. I would love to have you contact me so I help resolve any issues and replace the mattress if needed. We are constantly working on improving our guest rooms and... More

Atlanta, GA
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed May 26, 2014

First room: no ac and the bathroom was super small. Second room: ac wasn't much better, offered a box fan, could feel the springs in the bed. Pool: cold and dirty. Last day out of 3: came back after being gone all day to door being wide open. No apologies, no compensation. Staff was nice, but the was the only... More

Was this review helpful? Yes
Victoria T, Sales Manager at University Quality Inn, responded to this review

Thank you for your review. I apologize that your stay was anything less than perfect. I am sorry our air conditioning was out in your first room, but am glad our staff was able to move you and get you a fan. We take security very seriously so I apologize if you did not feel the issue with your door... More

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Additional Information about University Quality Inn

Address: 3121 East Grand River, Lansing, MI 48912
Phone Number:
Location: United States > Michigan > Lansing
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — University Quality Inn 2.5*
Number of rooms: 105
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Also Known As:
University Quality Hotel Lansing
Quality Inn University
Quality Inn Lansing
Lansing Quality Inn

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