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University Quality Inn

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3121 East Grand River, Lansing, MI 48912
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215 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mecosta, Michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Not the best or cheapest place to rent 184 rooms for a wedding. Wedding scheduled for 5:00 pm and could not check in until 4:..... and get stuff in and changed into wedding clothes ... They than did try to get everyone in early after threatening them with a different motel... and they did get us in early. Front desk... More 

Was this review helpful? Yes
Sault Ste. Marie, Canada
5 of 5 stars Reviewed 1 week ago

I have stayed at this hotel many times and have never been disappointed. The main reason for choosing to stay here repeatedly is the staff service . Every staff member is friendly, helpful and welcoming with a five star smile! The complimentary breakfast is great too! I highly recommend this hotel

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Edmonton, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

They helped us out by extending our reservation after problems in our previous hotel. We had a late check-in and they were very friendly about setting us up. Everything about our visit was very smooth.

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Houston, Texas
5 of 5 stars Reviewed 2 weeks ago

This place is awesome! the hotel staff was excellent. Ron and others customer service skills were very impressive. I travel around the country for decades as a (Gold to a Platinum Member) and would wish that this crew was at the front desk cleaning my rooms every place i stay! Yes, the maids were great. I left my my cell... More 

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Joinville, SC
1 review
4 of 5 stars Reviewed 3 weeks ago

I spent about 1 week a month ago at Lansing for business reasons and all the time I was at Quality Inn The hotel have quite good rooms and reasonable service. The only thing I don´t like in the rooms is that they don´t have a window to outside to allow fresh air come, so the exhausting system is the... More 

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Cancun, Mexico
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good hotel, clean, very friendly service. Nice hot breakfast. Pool, hot tub was nice. Nice place to relax. This is a nice hotel. Seems like only people with a gripe leave a review. The price was good. There is a discount if your here for a conference at the university. The staff very friendly. Coffee available all day.

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Swartz Creek, Michigan
1 review
5 of 5 stars Reviewed 3 weeks ago

I frequent this hotel for work trips... I have never gotten bad service... to be honest every employee I talk to or run into is overly friendly and amazing. Everyone is smiling and every time I call I am greeted by name. My room is ALWAYS clean and exactly where I ask for it to be. I would not stay... More 

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Ann Arbor, Michigan
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I've stayed in plenty of cheap hotels which were clean, basic.and offered good value for the money This isn't one of them. What's good about this hotel? It's inexpensive and close to the center of Lansing. The staff is eager to please. My bill was correct. What's not good? My room never got cleaned, and the bed never got made.... More 

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1 review
1 of 5 stars Reviewed June 29, 2015

We stayed for two nights. Two rooms. First night: Pulled down bed cover, sheet stained and dirty. No housekeeping staff available so desk clerk replaced bedding. Second night: Came back after 5 p.m. Cover pulled up on bed, sort of, rest of bed left as we left it in the morning. Towels from floor removed but nothing rehung or replaced.... More 

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Montgomery, Alabama
Level Contributor
46 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed June 14, 2015

I've stayed at this hotel years ago, but recently stayed again for a night when I was in Lansing for an event. The rooms are not fancy and show some signs of wear, but they were clean and comfortable. The staff were fantastic throughout our stay. They were very friendly and accommodating. The breakfast is your standard generic fare, but... More 

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