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All 23 Lansing hotels

University Quality Inn

2.5 of 5 Hotel   |   3121 East Grand River, Lansing, MI 48912
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74%
Ranked #9 of 23 Hotels in Lansing
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
elthompson92 Southfield, Michigan
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180 reviews from our community

Traveler rating
    87
    46
    20
    13
    14
See reviews for
55
38
14
47
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Southfield, Michigan
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed at this hotel not bad.room was cold but I was offered a space heater. Would I recommend this hotel YES but be aware it's a college town :).Could be loud but overall staff was nice and 2 cutie girls who worked at the desk :).

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Temperance, Michigan
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We are here for a soccer tournament and booked this hotel through PSE tournament housing, so there other soccer teams staying also. Even though there is a breakfast some of the teams have to be at the fields by 7 a.m. and breakfast service didn't start until 7:00. We asked at the desk if breakfast could be served earlier &... More

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New York
1 review
2 of 5 stars Reviewed 4 weeks ago

Our family stayed two night at this hotel and had a very bad experience. somebody caome to my room and spread every thing. I complant to manager Chue Yang and he said he will call me back after review everthing. after one month still i am waitig for his answer.

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Victoria T, Sales Manager at University Quality Inn, responded to this review

Thank you for your feedback. I am so sorry you did not enjoy your experience. We take security very seriously and I apologize if further follow-up was needed. Please give us a call and we can resolve any issue you experienced. More

Ann Arbor, Michigan
1 review
4 of 5 stars Reviewed August 10, 2014

...was not well and very stressed when I checked into the hotel. The desk staff was wonderful, very patient with me and assigned me a lovely dark quiet room. The next day I discovered I left my pillow in the room. I called and then showed up being pushy about getting my pillow back. I demanded to talk to whoever... More

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Victoria T, Sales Manager at University Quality Inn, responded to this review

Thank you for your review! I am so glad that our front desk staff was able to help and assign you to a room where you could relax upon checking in. I also am happy we located your pillow and the front desk was once again able to help. We really appreciate you noticing their service and attempt to make... More

Robbinsville, New Jersey
2 reviews
4 of 5 stars Reviewed August 2, 2014

Hotel looks like it was redone a few years ago. Clean rooms. Bathroom looked a little worn, but overall not bad. Would stay again. Had indoor pool with large area to site around pool. Free Breakfast that was okay and free wifi.

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Victoria T, Sales Manager at University Quality Inn, responded to this review

I am glad you enjoyed your stay and got to utilize our amenities. We are continually renovating and looking to improve. I hope we get to see you during your next trip to Lansing and thank you very much for your feedback! More

Contributor
13 reviews 13 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 1, 2014

When we checked in we found the staff to be extremely nice. We were given a pool side room and upon walking in saw there was no exterior window, just a window facing the pool area. The room felt dark and claustrophobic so we requested a different room. The staff informed us that none of the rooms have exterior windows... More

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Victoria T, Sales Manager at University Quality Inn, responded to this review

Thank you for the feedback! I am glad our staff was so helpful and accommodating during your stay. However, I am very sorry your room did not meet your expectations. I would love to have you contact me so I help resolve any issues and replace the mattress if needed. We are constantly working on improving our guest rooms and... More

Atlanta, GA
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed May 26, 2014

First room: no ac and the bathroom was super small. Second room: ac wasn't much better, offered a box fan, could feel the springs in the bed. Pool: cold and dirty. Last day out of 3: came back after being gone all day to door being wide open. No apologies, no compensation. Staff was nice, but the was the only... More

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Victoria T, Sales Manager at University Quality Inn, responded to this review

Thank you for your review. I apologize that your stay was anything less than perfect. I am sorry our air conditioning was out in your first room, but am glad our staff was able to move you and get you a fan. We take security very seriously so I apologize if you did not feel the issue with your door... More

Kalamazoo
Top Contributor
69 reviews 69 reviews
51 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed May 25, 2014

It's been a few years since I stayed at this hotel last. On the plus side, the check in was fine and the staff quite friendly and helpful. The room itself was pretty good and the breakfast was good as well. There are plenty of food choices near by as well as shopping if needed. The TV channel choice was... More

Was this review helpful? Yes 1
Victoria T, Sales Manager at University Quality Inn, responded to this review

Thank you for continuing to stay with the University Quality Inn. We appreciate your feedback and are glad you noticed the hard work of our staff and enjoyed the amenities. We are constantly updating the hotel and hope during your next visit to the Lansing area you’ll get to see our renovations. More

Clare, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 24, 2014

We stayed one night. It was perfect for the family. Rooms were clean, pool was nice, complimentary drinks and a hot breakfast. Staff was very helpful. Staff were friendly and helpful. We would stay again.

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Victoria T, Sales Manager at University Quality Inn, responded to this review

Thank you for your review! We are glad your stay was comfortable and pleasant. We do our best to make sure everyone has a great stay and we're happy to see our efforts recognized. We look forward to having you back next time you visit the Lansing area. More

Nazareth, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 13, 2014 via mobile

We also stayed here for MSU graduation and it was perfect for the family. The hotel is close to campus. Rooms were clean, pool was nice, complimentary drinks and a hot breakfast. Staff was very helpful. Would stay again.

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Victoria T, Sales Manager at University Quality Inn, responded to this review

I am so glad you and your family had a great stay while visiting MSU. We appreciate your kind words about our team and hotel. We look forward to welcoming you back on your next trip to the area! More

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Additional Information about University Quality Inn

Address: 3121 East Grand River, Lansing, MI 48912
Phone Number:
Location: United States > Michigan > Lansing
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — University Quality Inn 2.5*
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Also Known As:
University Quality Hotel Lansing
Quality Inn University
Quality Inn Lansing
Lansing Quality Inn

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