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University Quality Inn

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3121 East Grand River, Lansing, MI 48912
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1 room 1 guest
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University Quality Inn
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231 Reviews from our TripAdvisor Community

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Traveler rating
    104
    54
    34
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    22
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • Italian first
  • Russian first
  • Any
English first
  • All months
    (231)
  • Mar-May only
    (64)
  • Jun-Aug only
    (85)
  • Sep-Nov only
    (41)
  • Dec-Feb only
    (41)
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1 review
5 of 5 stars Reviewed 4 days ago NEW

My family and I enjoyed our stay at the Quality Inn University. Impeccable service from the moment we arrived. John the GM was very warm and truly hospitable. (Never received awesome service like this from any chain from the GM, other than Hello or Hi) Gabbie the front agent was very accommodating and a true perfectionist of awesome customer service.... More 

Was this review helpful? Yes
Melissa W, Director of Sales at University Quality Inn, responded to this review

Thank you for choosing the University Quality Inn! I am pleased to hear you received great customer service. This is something we pride ourselves on. We will be sure to have cookies ready for you on your next arrival. Thanks! More 

Wall Township, New Jersey
1 review
5 of 5 stars Reviewed 6 days ago NEW

In town for business at Michigan State for a few days. Gabbie's friendly welcome capped off a long day of travel on a high note and got my stay off to a great start. My room was super clean and Inn was overall very comfortable and inviting. It's nice to have a pool and workout facilities on site.

Was this review helpful? Yes
Melissa W, Director of Sales at University Quality Inn, responded to this review

Thank you for choosing the University Quality Inn for your hospitality needs. We are glad to hear you were able to utilize the fitness center and pool during your stay. We hope to see you again soon! More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

I stayed here for one week, and it was good and quiet. the service was great and the personal at the front desk were very friendly and nice, specially Gabbie!! I locked myself two times during my stay and they assist my right away!

Was this review helpful? Yes
Melissa W, Director of Sales at University Quality Inn, responded to this review

Thank you for choosing the University Of Quality Inn. We are glad to hear you enjoyed your stay and were well taken care of by the staff. We hope to see you again soon! More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

This hotel was nothing but the best. Not only was Gabbie amazing at check in but everyone there was more then helpful and friendly. My room was spotless and the whirlpool looked as if it had been scrubbed with a toothbrush. The pool was sparkling clean and the bartender was eager to help and assist in any way possible. This... More 

Was this review helpful? Yes
Melissa W, General Manager at University Quality Inn, responded to this review

Thank you for taking the time to write such a nice review. We are so glad that you enjoyed your stay with us and look forward to seeing you again soon. Thank you! More 

Ithaca, Michigan
1 review
5 of 5 stars Reviewed 1 week ago NEW

All the staff were excellent, very great service, very clean rooms, everyone makes you feel like you are right at home! The breakfast is amazing, everyone is always there to make your stay enjoyable! John the manager goes above and beyond to make your stay nothing but the best! - Adam Rimmel

Was this review helpful? Yes
Melissa W, Manager at University Quality Inn, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to... More 

2 reviews
3 of 5 stars Reviewed 1 week ago

Gabbie and Victoria are the nicest people of the check in counter : good job girls and thank you for great service!! Hotel has big giant pool with slide: great for kids: hotel is great for college students!! Thank you to Gabbie and the front desk for being so professional, personable and positive

Was this review helpful? Yes
Melissa W, General Manager at University Quality Inn, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to... More 

1 review
5 of 5 stars Reviewed 1 week ago

Gabbie gave us the best service and not to mention the cookies are bomb. Her service was impeccable and I give a big salute to the quality inn franchise for having such helpful staff. Complimentary drinks not to mention... Where they do that at!

Was this review helpful? Yes
Melissa W, Manager at University Quality Inn, responded to this review

Thank you for taking the time to write such a kind review. I will make sure to share you kind words with Gabbie, as well as the rest of my staff. I am happy we were able to make your stay at the University Quality Inn as enjoyable and comfortable as possible. We look forward to seeing you again soon!... More 

1 review
3 of 5 stars Reviewed 1 week ago

This place had good amenities such as a pool, hot tub, a business meeting room, and a bar. We were treated as if we were guests at the Hyatt. Gabbie and Victoria were both very generous and personable. Great customer service by both ladies. The only downfall was the quality of the room. The hallway leading into the room smelled... More 

Was this review helpful? Yes
Melissa W, Manager at University Quality Inn, responded to this review

Thank you for taking the time to write a review. I will make sure to share with Gabbie and Victoria your kind words. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you... More 

Plainfield, Illinois
1 review
4 of 5 stars Reviewed 1 week ago

The door key was working Ronald who was working the front desk took the time to personally walk me down to open the door. He was diligent and professional about the whole situation. I asked for a different room and he made sure the key card was working before we went up. I am a fan of this hotel. I... More 

Was this review helpful? Yes
Melissa W, Manager at University Quality Inn, responded to this review

Thank you for taking the time to write this review of our hotel. I am so happy we were able to make you stay with us as enjoyable and comfortable as possible. I will make sure to share your kind words with Ron, and the rest of my staff. We thank you for staying with us! I hope to see... More 

Indianapolis, Indiana
2 reviews
4 of 5 stars Reviewed 1 week ago

Every traveller expect a treatment that would last with him, I had this right from the front desk with SALA , all the staffs were helpful .little do I know that the the GM (JOHN) would upgrade my treatment to a new level... I enjoy my self and my wife asked me if I known this guys before I said... More 

Was this review helpful? Yes
Melissa W, Manager at University Quality Inn, responded to this review

Thank you for taking the time to write a kind review of our hotel. As always we strive to exceed your expectations, I am so happy that we were able to do this for you. We look forward to seeing you again! Thank you, John Boas General Manager More 

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