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All 24 Lansing hotels

Causeway Bay Lansing Hotel

3.0 of 5 Hotel   |   6820 S Cedar Street US, Lansing, MI 48911 (Formerly Best Western)
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Ranked #11 of 24 Hotels in Lansing
A recent review
4 of 5 stars reviewed 3 days ago
Bjwitz3
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224 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

Arrived 130pm on Saturday for the MSU game. Room was not ready and said it would take an hour. An hour later it still was not ready and gave us an upgrade which was nice. Parking is behind the hotel and across a side street. There is a Meijer and Krogers near by. Room was clean. The hotel seemed full... More

Was this review helpful? Yes
Odessa, Florida, United States
1 review
5 of 5 stars Reviewed 1 week ago

My room was very comfortable and the establishment seemed very well kept and staffed with personnel that were not only professional and helpful, but also friendly. The courtyard and lobby were relaxing and the food in the restaurant was well prepared and tasty. I visited the indoor pool & hot tub area, but unfortunately did not get a chance to... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Causeway Bay H, Front Office Manager at Causeway Bay Lansing Hotel, responded to this review

Dear David, I'm so glad to hear you enjoyed your stay with us. We take pride in our staff and facilities. I do apologize for your troubles with crowds. Unfortunately when you book a room with us at the same time as large groups or conferences it tends to get quite crowded. Again my sincere apologies and we hope you... More

Surprise, Az., United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Great employees from management to the people who clean the rooms. If you want helpful, honest, hard workers and a nice super clean room, Best Western is the place. If you are concerned about leaving valuables in your room like I was and am, don't be concerned here at Best Western. Valuables stay where you leave them even if they... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Causeway Bay H, Front Office Manager at Causeway Bay Lansing Hotel, responded to this review

Dear John, We are very pleased to hear you had such a great stay with us! We take pride in our staff and do our very best to assure they are people you feel comfortable with. It is wonderful to read such positive comments about our staff and your stay. Thank you for staying with us and we look forward... More

Charlotte, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

The employees at this hotel need better training. The front desk staff is clueless and should not be working in the hospitality industry. They can't explain how the phone system works in the rooms. They don't have any sense of urgency as it relates to customers. Don't stay there unless you have to!

Review collected in partnership with Best Western

Was this review helpful? Yes
Causeway Bay H, Front Office Manager at Causeway Bay Lansing Hotel, responded to this review

Dear David, Thank you for taking the time to write this review. I apologize for any miscommunication you received from the front desk staff. I assure you that we have taken your review seriously and took the proper steps to assure our staff is trained properly on all aspects of the hotel. I promise that our goal is superior customer... More

reston, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Enjoyed my stay at the hotel. Site was excellent for Michigan State University college reunion. Hotel is located with easy access to campus with plenty of on-site parking. I have been attending this event at the location for many years and the Staff is very responsive to our organization.

Review collected in partnership with Best Western

Was this review helpful? Yes
Causeway Bay H, Front Office Manager at Causeway Bay Lansing Hotel, responded to this review

Dear Robinson, Thank you for taking the time to write a review. We are very pleased to hose your organization every year and look forward to next year’s visit! More

Salt Lake City, Utah
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We needed a hotel with a train station shuttle. Called this hotel directly to make sure they had a train station shuttle. "Sure...we do that". Said the woman on the phone. So I booked the room. When we checked in there were 100's of rowdy kids in the parking lot (big night club next door). and the hotel was under... More

Was this review helpful? Yes
Causeway Bay H, Front Office Manager at Causeway Bay Lansing Hotel, responded to this review

Dear Guest, Thank you so much for taking the time to complete this survey. I am terribly sorry for the miscommunication about the train shuttle. We work very hard to insure that all employees are informed properly to ensure they give you the most accurate and consistent information. We hope this does not deter you from staying with us in... More

Woodstock, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

had to change rooms because the power went out in our first room. First room was very clean. The room we ended up staying in didn't have carpet and the floor needed a good cleaning along with the night stand. They were remodeling and the rooms looked very nice. The beds were very comfortable.

Review collected in partnership with Best Western

Was this review helpful? Yes
Causeway Bay H, Front Office Manager at Causeway Bay Lansing Hotel, responded to this review

Cathy, Thank you for taking the time to complete this survey. I apologize that your second room was not up to standard like your first room was. I have brought this to the attention of our housekeeping department to ensure that all rooms are cleaned to the same quality. If you ever find yourself in the area again please chose... More

1 review
5 of 5 stars Reviewed 4 weeks ago

We enjoyed our stay at this hotel so much in August, that when we had plans in the area, we booked here again (even though it meant an hour drive to our destination). The breakfast is very nice and the seating area is very "restaurant-like," which is not always the case with gratis breakfasts.

Review collected in partnership with Best Western

Was this review helpful? Yes
Causeway Bay H, Front Office Manager at Causeway Bay Lansing Hotel, responded to this review

Dear Guest, Thank you so much for choosing to stay with us again! We are pleased to hear you had such a great experience the first time that you chose to come back. Our restaurant staff works very hard to provide a nice breakfast to our guest and we are pleased to hear you enjoyed it. We appreciate your company... More

Peterborough, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 11, 2014

Immediately I was greeted at the front desk by Karen & Rebecca. Two friendly,smiling ,courteous girls who went out of their way to accommodate us. Our room was beautiful,spacious ,very clean, & comfortable. The king size bed was extra nice. We were able to eat right here at the hotel & didn't have to drive anywhere else after being in... More

Was this review helpful? Yes
Causeway Bay H, Front Office Manager at Causeway Bay Lansing Hotel, responded to this review

Elizabeth Maureen Our staff strives every day to provide superior customer service. I am very grateful to hear that the front desk ladies greeted you with a smile and in a friendly manner. Each front desk staff wants to make our guests feel welcomed as soon as they walk through the door, More

Lake Havasu City, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 4, 2014

When visiting Michigan, it is important to us to be near the kids and this hotel fits the bill. Plenty of parking, comfortable beds, lots of restaurants close by and five minutes to the kids. We stayed here twice during our visit and the first time we tried the breakfast. It wasn't very good, so we don't recommend that. The... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Causeway Bay H, Front Office Manager at Causeway Bay Lansing Hotel, responded to this review

Scott, We are appreciative to hear that you were very pleased with your stay. I am grateful that we meet you accommodation needs when you were in the area. I have addressed your concern about the breakfast to restaurant staff and we are striving to keep improving each day. I am thankful to hear your experience with the hot tub... More

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Additional Information about Causeway Bay Lansing Hotel

Address: 6820 S Cedar Street US, Lansing, MI 48911 (Formerly Best Western)
Phone Number:
Location: United States > Michigan > Lansing
Price Range (Based on Average Rates): $
Hotel Class:3 star — Causeway Bay Lansing Hotel 3*
Number of rooms: 300
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