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Causeway Bay Lansing Hotel

3.0 of 5 6820 S Cedar Street US, Lansing, MI 48911 (Formerly Best Western)
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Causeway Bay Lansing Hotel
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Causeway Bay Lansing Hotel
Causeway Bay Lansing Hotel
Causeway Bay Lansing Hotel
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235 reviews from our community

Traveler rating
    85
    63
    32
    29
    26
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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    (55)
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Muskegon, Michigan, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I stayed at the Causeway Bay Hotel in Lansing MI. The rooms were very nice and clean. The staff there was excellent. Margo and Terra were great and helped me out on a couple of things I needed. I would highly recommend this hotel to anyone stying in the Lansing area.

Was this review helpful? Yes
Melody G, Front Office Manager at Causeway Bay Lansing Hotel, responded to this review

Thank you very much for taking the time out to write a review on your stay here at the Causeway Bay Hotel. I am so pleased to hear you had a great stay with us. Guest satisfaction is our number one priority at the hotel. We look forward to your future stays with us and appreciate your recommendation to friends... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

Though she obviously had a LOT on her plate, the front desk worker Lisa was patient & effective in getting me & my team of squirrelly kids checked into the hotel. The room was beautiful, in fact the hotel is quite beautiful. In my opinion it's a great value, especially if you're traveling with a big group. My only complaint... More 

Was this review helpful? Yes 1
Melody G, Front Office Manager at Causeway Bay Lansing Hotel, responded to this review

Thank you very much for taking the time out to write a review on your stay here at the Causeway Bay Hotel. I am so pleased to hear you had a great stay with us. Guest satisfaction is our number one priority at the hotel. I apologize for the hockey smell during their stay. I can honestly say that the... More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

Stayed on a Fri nite. Company paid 1 nite, they took my cc#, said it was for ID. 3 days later, I saw they charged my card for 2 nites, and the company for 1 nite. They argued that I stayed 2 nites. Bull, now I'm fighting to get my card refunded. Company is very large, it would have been... More 

Was this review helpful? Yes 1
Melody G, Front Office Manager at Causeway Bay Lansing Hotel, responded to this review

We are very happy that you took the time to give us your feedback. We are truly very sorry for the trouble you had with your credit card. We will look into the matter more to see that it was taken care of. We do take great pride in our hotel and that our guest leave happy so that they... More 

Longueuil, Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We enjoyed our stay at this large hotel with colorful carpets and interesting decor. The rooms were very comfortable and clean. I really loved the interior court yard, even though it was too cold to enjoy going out there. The breakfast is copious and well prepared with many choices. I would agree with a few other travelers that rooms on... More 

Was this review helpful? Yes
Melody G, Front Office Manager at Causeway Bay Lansing Hotel, responded to this review

Thanks so much for your wonderful feedback and taking time out to let us know how much you enjoyed your stay. We try very hard to accommodate every type of traveler. We are always please when things go good for our guest. We look forward to seeing you again. More 

Coldwater, Michigan
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 4 weeks ago

Don't see why the holding fee has to be the full amount of your stay and then some. Staff really needs to ask how many in party and explain holding fees verbally, other than that great service. No bathrobes hotels.com listed amongst among amenities not sure if that was a thing from when they were Best Western of Lansing or... More 

Was this review helpful? Yes
Melody G, Front Office Manager at Causeway Bay Lansing Hotel, responded to this review

Thank you so much for your feedback. We do take a lot of pride in our hotel. We value everything our guest think and feel. I can ensure you that we take every guest comment seriously and use it as an opportunity for training and improvement. Thank you for taking the time to inform us of both issues. We hope... More 

Lebanon, Illinois
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 18, 2014

Recently, I had the privledge of enjoying a stay at Causeway Bay, Lansing. Mi. The exterior of the hotel does not do the inside justice, although the Foo Dogs in Front of the Hotel should have been a clue. A beautiful room, a comfortable mattress and great service from the staff. They were friendly, accomodating and the private event I... More 

Was this review helpful? Yes 1
Melody G, Front Office Manager at Causeway Bay Lansing Hotel, responded to this review

Dear Rex, Thank you very much for taking the time out to write a review on your stay here at the Causeway Bay Hotel. I am so pleased to hear you had a great stay with us. Guest satisfaction is our number one priority at the hotel. We look forward to your future stays with us! More 

MI
Senior Contributor
38 reviews 38 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed November 7, 2014

Stayed Fri n Sat 10/31 & 11/1. Was there for expo. Didnt have proper room upon check in. Wanted 2 queen room...verified week earlier by phone. Couldnt get one for the rate promised to expo exhibitors. Then our key cards didnt work after going to room to settle in. After expo all day Sat. We were not able to access... More 

Was this review helpful? Yes
Melody G, Front Office Manager at Causeway Bay Lansing Hotel, responded to this review

Dear skbMI, First I would like to thank you for taking the time to write a review. Your feedback is always welcomed. Here at the Causeway Bay hotel guest satisfaction is our number one goal. I want to apologize for the inconvenience you experienced during your stay. I can ensure you that we take every guest comment seriously and use... More 

Lexington, Tennessee
Contributor
13 reviews 13 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 2, 2014

Booked this for our family to stay for a few days while visiting family nearby. Wonderful hotel and property with big rooms, comfortable beds, and updated decor. Breakfast was really good too! Will definitely stay here again.

Was this review helpful? Yes
Causeway Bay H, Front Office Manager at Causeway Bay Lansing Hotel, responded to this review

Dear Christa, I’m so glad to hear you were so satisfied on your stay with us. That’s our goal, to make sure our guest have the best stay possible. We look forward to accommodating you and your family in the future. More 

Senior Contributor
41 reviews 41 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed October 25, 2014

I have stayed here for the last several years for a 5 day group convention. In that time the hotel has been the Causeway Bay, Best Western Plus, and back to Causeway Bay (they lost the BW franchise). The housekeeping staff has improved and the boiler seemed to be working (after last year's lack of hot water). They did quickly... More 

Was this review helpful? Yes 1
Causeway Bay H, Front Office Manager at Causeway Bay Lansing Hotel, responded to this review

Dear Karen, First I would like to say thank you for being such a loyal guest! We take pride when our guests return. When we have guest concerns with the hotel we do try to address them as soon as we possibly can. So we appreciate your acknowledgment of those items that we have made improvements on. We hope to... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 20, 2014

The hotel is reasonably clean, reasonably cheap and reasonably convenient. Food service is awful. I waited over 20 minutes to be seated in the Valencia(?) restaurant, gave up and returned to my room and ordered a sandwich. Over 2 hours later it arrived - the same sandwich I had seen someone send back while I was waiting for a seat.... More 

Was this review helpful? Yes 2
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Additional Information about Causeway Bay Lansing Hotel

Address: 6820 S Cedar Street US, Lansing, MI 48911 (Formerly Best Western)
Phone Number:
Location: United States > Michigan > Lansing
Price Range (Based on Average Rates): $
Hotel Class:3 star — Causeway Bay Lansing Hotel 3*
Number of rooms: 300
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Hotel Style:
#2 Best Value Hotel in Lansing
#10 Business Hotel in Lansing

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