I have never seen a hotel like this before, granted I haven't been to many 5 star ones. But they had the most awesome red and black tall velvet chairs all over the place, crystal chandeliers and lights, an amazing garden with a pond and fish, a baby grand piano, a nice gym, and a great pool. The rooms were... More

I attempted to check into this hotel Friday night (630 or 7). I booked a king hot tub room for 2 nights and had a confirmation for both. Upon my arrival, I was told that the room I booked wasn't available the second night-they gave it to someone else. Huh? I was also told there was a group of cage... More

I came for a conference with my church yesterday and was told Check In was a 3:00 p.m. We didnt get our room until 10:30 at NIGHT Housekeeping was not up to par on cleaning these rooms and all the front desk could tell me was I needed to wait as the rooms were being cleaned so as I proceeded... More

First of all, front desk staff was awesome. They had some events that weekend which I enjoyed in the Valencia Club. Brenda was extremely friendly, helpful, and even was willing to try making new drinks for my friend and I. The general manager as I was told he was, was a pleasant gentleman always coming in and out of nightcluc,... More

The rooms were clean and comfortable, and top notch shower for a hotel. That being said, I only have a few suggestions for the hotel. 1) I saw housekeeping in the hall, and asked if they would wait a half hour or so to tidy up the room, and she agreed, as my aunt and I were still showering, etc.... More

This hotel was AMAZING on all levels for our event. Our sales coordinator (Melissa) went above and beyond what I expected. The hotel hosted a welcome party for our contestants complete with pool party!! The rooms were clean and tidy...not ONE of our parents/contestants had a bad review of their service. Every staff member that we came in contact with... More

Since we were only staying here for 1 night we weren't too picky about the location/hotel class we were going to stay at, therefor we made our a Priceline deal and we ended up staying at the Best Western Plus Lansing Hotel. The location of this hotel is right of the I-96 interstate. Surrounding the hotel are a few restaurants... More

This hotel was average. Our toilet overflowed! Others in our group also had problems with there rooms. We would not stay again.. There are better Best Westerns. We were doing a pageant and this was the pageants choice.