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All 1 Kentwood hotels

Extended Stay America - Grand Rapids - Kentwood

2.5 of 5 Hotel   |   3747 29th Street S.E., Kentwood, MI 49512
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51%
Ranked #1 of 1 hotels in Kentwood
A recent review
  • Overview
  • Reviews (29)
  • Photos (9)
  • Amenities
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  • Room tips (10)
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29 people have reviewed this hotel

Traveler rating
    6
    9
    7
    3
    4
See reviews for
1
7
4
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Flint, mi
Top Contributor
737 reviews 737 reviews
86 hotel reviews
270 helpful votes 270 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I've stayed in a few Extended Stay America hotels (through Hotwire) and this one has a nicer room layout than most. Many Extended Stay America rooms feel more like college dorm rooms but this one has a more open plan. The mattress quality is a bit better at this location than most Extended Stay America Locations, but is on par... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

We read your comments about your stay with us. We appreciate the kind comments about our rooms being bigger than you were used to; however, we apologize that you were not informed that the front desk has toiletries for our guests. We will review your feedback with our front desk staff to ensure our guests are fully informed of our... More

Port Charlotte
1 review
4 of 5 stars Reviewed 4 weeks ago

It's really critical that I sleep on a good mattress. In the past, we have stayed at LaQuinta, Residence Inn and Homewood Suites which all use the Hotel "Beautyrest" mattress and it ensures that I won't be having any back problems. I telephoned ahead and the hotel clerk at the Extended Stay America personally went and looked at the mfg.... More

Was this review helpful? Yes
Chicago, IL
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 2, 2014

If you're passing through Grand Rapids and you need a clean place to stay for the night at a reasonable price, this is the hotel. We attended a graduation in Grand Rapids and our host reserved a block of rooms at Ext. Stay Am. The rooms were your standard run of the mill rooms, they were clean but there was... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

Nicole - Thank you so much for sharing your experience with us. I’m happy to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to welcoming you back in the future! More

2 reviews
5 of 5 stars Reviewed April 11, 2014

Have stayed twice at this motel while in town and we won't stay anywhere else. The price is decent and we are able to take our pet with us. If you want a sit down breakfast go to a restaurant. The front desk staff has always been very helpful. I forgot my hair dryer and shampoo and they were more... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

The staff and I appreciate your kind remarks. We’re thrilled to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future! More

Brownstown Township, Michigan
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 1, 2014

Reading the reviews beforehand I was a little nervous. Megan at the front desk was very nice and sincere. Was surprised to see how nice the room actually was. Loved the fact that it had a small kitchen. The carpet looked like it hadn't been vacuumed in some time but it wasn't too much to where I felt I needed... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

Lauren - I want to thank you for taking the time to write a review of our hotel. It's great to hear that you enjoyed our staff, your comfortable bed and your fully equipped kitchen during your visit. I will be sure to share your kind remarks with our team. Still, I apologize that you experienced some noise disturbance from... More

Hamilton, Canada
1 review
1 of 5 stars Reviewed February 3, 2014

As soon as I got off the elevator the smell of old smoke was overwhelming. Entered the room and thought it was a smoking room. The desk staff assured that the whole building was smoke free and offered another room. Entered that floor and had the same smell. Desk staff had run up to check the room and I suspect... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

Tim - I appreciate you taking the time to write a review of your experience with us. I am very sorry that the hallway and your room had a smoke odor. Please know, our maintenance staff has been made aware of this issue and are working to eliminate it and ensure it does not affect our future guests. We are... More

Commerce Township, Michigan
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 23, 2013

I stayed here for 6 weeks during a relcation. I didn't expect much due to the low price, but I did expect basic services and helpful staff. The immature, rude and unprofessional staff (aside from the manager) weren't able to address basic issues - room key wouldn't work on mulitple occassions so far as suggesting I move my room. Upon... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the cleanliness of your suite were not to our standards. I discussed your comments with the team, and we are following up with the housekeeping staff to ensure that every aspect... More

Pentwater, Michigan, United States
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 24, 2013

Guests smoking in elevator and by front door. Loud guests fighting and cussing at midnight - scared for my safety. not sure if police were called or other guests stepped in. Grimey room and poor "grab and go" breakfast. More like a housing project.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

Your review for our hotel was recently brought to my attention. The guest smoking in the elevator and the room condition you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will make sure to find out who is smoking in our hotel and talk with our housekeeping staff to... More

Michigan
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed October 22, 2013 via mobile

I stayed here for a few days for my wedding due to the need to be able to keep my dog with me. I was never told about the ongoing construction, even though I had called in twice, once to confirm and another time to let the front desk know I'd be late. Did they ever mention construction? No. So... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that your experience did not meet your expectations due to the building being painted. To ensure that a situation like yours doesn't happen again, my team is going to communicate to guests that have future reservations with us when we... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 4, 2013 via mobile

We were on a last minute trip and did not book our hotel in advance. After a few attempts failed to get 4 star hotels downtown. I searched Hotel.com and saw Extended Stay America for only $75 for the night. It only had a 2.5 star rating but reviews and pics seemed good. Checked out the hotel before we booked... More

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

Hi there, The staff and I read your review, and would like to thank you for writing such great things about the value our hotel provides. I am glad to read that you were pleased with your entire stay and that you would come and try us again in the future. Thank you again for your review. It would be... More

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Additional Information about Extended Stay America - Grand Rapids - Kentwood

Address: 3747 29th Street S.E., Kentwood, MI 49512
Phone Number:
Location: United States > Michigan > Kent County > Kentwood
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Grand Rapids - Kentwood 2.5*
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Also Known As:
Extended Stay Kentwood
Kentwood Extended Stay

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Amenities

Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
104

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