The staff and I read your comments about your stay with us. I am very pleased to read your remarks about our staff and our grab and go breakfast. However, I am very sorry that there were some cleanliness issues in your room. As this hotel’s manager, I can assure you that I have followed up with my Housekeeping staff... More

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that the issues with the shower. To make sure this doesn't happen again, I am having my maintenance engineer inspect and replace any shower heads with this issue. I appreciate you bringing this to our attention. If you would like... More

I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory. It is my pleasure to... More

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest service, it was great to read about your positive experience with our staff. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. You certainly have my sincerest apologies. We know that you have several lodging options, which is... More

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that the fan over the stove was inadequitte. We are also sorry that we were not able to get into your room to change out the heating and cooling unit. In response to your feedback, I am making sure that we are... More

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is... More

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that the television in your room had a dark screen and about the noise issues. We did just upgrade to all flat screen televisions but some may be defective. I will ensure that we inspect all our televisions to ensure there aren’t... More

I recently received a copy of your review of the Extended Stay America Grand Rapids - Kentwood. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. We specialize in providing clean, comfortable rooms at an affordable price. I... More