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Extended Stay America - Grand Rapids - Kentwood

2.5 of 5
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3747 29th Street S.E., Kentwood, MI 49512
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Extended Stay America - Grand Rapids - Kentwood
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49 Reviews from our TripAdvisor Community

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detroit
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I was really afraid to stay at this place after reading the reviews on my most trusted tripadvisor site. I got this room for $41 through hotwire and just needed a place to sleep for one night... what did i have to lose? I'll tell you... a restful sleep is what I lost. IT was SO noisy and disruptive. Every... More 

Helpful?
Thank vaycay3000
Manager_11525, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to meet your expectations. As this hotel’s manager, I can assure you that I have reviewed our room inspection procedures with our staff and will make sure we are... More 

Redford, Michigan
Level Contributor
3 reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

I stayed at hotel hoping I thought I made a great choice for a family of 5. First complaints of not enoufh wash cloths, and towels, called front desk, and explained that 2 towels were not enough.I got ready for bed, and there was not a top sheet, I called front desk, and she brought a top sheet. I couldn't... More 

Helpful?
Thank Mazie M
Manager_11525, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to meet your expectations. As this hotel’s manager, I can assure you that I have spoken with our housekeeping and front desk staff to ensure your experience is not... More 

Travelers are raving about these Kentwood hotels

Vicenza, Italy
Level Contributor
71 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed December 12, 2015

we've spend few days. rooms are big, with kitchen, for one who is relaying to prepare food by himself perfect solution! :-) hotel is close to the airport, value for money. for those few days there was no housekeeping. breakfast is very, very poor (only coffee and cereals). big parking. wifi works well.

Helpful?
1 Thank goran o
Manager_11525, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that we failed to communicate our amenities during check-in. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Moving forward, I will work with our front desk... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 6, 2015 via mobile

We origionally booked 3 nights. Night 1- pulled back covers to get into bed- feces was smeared on the fitted sheet. Called down to front desk and they told us to come down and get sheets. We had to rip off the dirty ones and make the bed. The next morning I informed the front desk of our trouble. He... More 

Helpful?
2 Thank Nohotwater1020
Manager_11525, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

The staff and I read your comments about your stay with us. The room conditions you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have used your comments to retrain our housekeeping staff to ensure your experience is not repeated. We continually work to improve our hotel, so... More 

Hastings, Michigan
1 review
2 of 5 stars Reviewed October 26, 2015

The entire 2nd floor hallway smelled like you walked in to a smelly bar. Our bed was awful....instead of using a fitted sheet they put a flat sheet on the mattress and tried tucking it under....which didn't work because the slightest movement made it come out. That's when we noticed the mattress pad was covered in stains. You can't afford... More 

Helpful?
Thank Kirsten K
Manager_11525, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

The staff and I read your comments about your stay with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 12, 2015 via mobile

I did not bother to check under my sheets and the n I woke up to bites an bleeding and when I roped my sheets off. And found all of this nasty mess under my sheers this is what I slept on I so sick.read to go the er for a sterile wash would not recommend this place to a... More 

Helpful?
3 Thank Lorraine D
Manager_11525, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am reviewing our preventative maintenance and deep cleaning program. Our team is committed to satisfying our guests, so we are very thankful for your... More 

Sidney, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 30, 2015

I stayed here Sunday through Thursday for 8 weeks. Beds were comfortable, all the personnel were friendly and helpful. I saved money from eating out thanks to the handy kitchen. Great to get off work and go to a room that felt like home. I would definitely stay here again if I get back to this area!

Helpful?
1 Thank Craig S
Manager_11525, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful comments about our hotel and staff. I am glad to read that you were pleased with how comfortable the beds were and that you could save money utilizing our fully equipped kitchens. Thank you again for your kind words. The staff and I... More 

Wyandotte, Michigan
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed April 17, 2015 via mobile

The hotel was older and it showed, it smelled of smoke and pet odors throughout the rooms and hotel. My toilet leaked water on the bathroom floor, I used the towels in the room to clean it up not realizing they don't clean the room daily or provide fresh towels so when I returned later that night I had to... More 

Helpful?
3 Thank zookept
Tempe, Arizona
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed March 9, 2015

Stayed here for a couple nights. The hotel's fine...nothing splashy, but this isn't exactly the Ritz either. Bed was a little lumpy, but I still got a decent night's sleep both nights. Room was clean, although you should know there's no housekeeping during your stay unless you pay for it. Room comes with a full fridge, microwave, and stovetop, but... More 

Helpful?
1 Thank amanners
Manager_11525, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

Thank you for posting such a review of your recent stay at our hotel. I am proud of our team for providing you with a clean home away from home. Please accept our apologies that there were not any dishes in the rooms. We do have them upon request and next time you stay, we would love to deliver them... More 

1 review
3 of 5 stars Reviewed January 2, 2015

The room was clean. Minus a few long hairs on the scratchy white towels. Not a show stopper. The irony is if you decide to extend your stay by a couple days. Be prepared to be locked out of your room when returning each night. I stayed two extra nights and each night my key would not work and since... More 

Helpful?
Thank Sspach
Questions? Get answers from hotel staff and past guests. Ask a question

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