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All 1 Kentwood hotels

Extended Stay America - Grand Rapids - Kentwood

2.5 of 5 Hotel   |   3747 29th Street S.E., Kentwood, MI 49512
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Extended Stay America - Grand Rapids - Kentwood
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Ranked #1 of 1 hotels in Kentwood
A recent review
5 of 5 stars reviewed 5 days ago
David H
  • Overview
  • Reviews (32)
  • Photos (9)
  • Amenities
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  • Room tips (11)
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32 people have reviewed this hotel

Traveler rating
    8
    9
    7
    4
    4
See reviews for
1
8
4
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

I had the best stay and comfort and convenience for my money I.m telling everyone one to try it, I am sure you will love it. I have traveled a lot stayed in a lot of hotels and can say that this one is the best overall.

Was this review helpful? Yes
Grand Rapids, Michigan
1 review
2 of 5 stars Reviewed 3 weeks ago

For the price, I was very disappointed. The "kitchenette" was very tiny and provided no cooking supplies. I couldn't sleep because of the loud sound coming from the old refrigerator. The towels were old looking and rough. The mattresses were hard. Very limited sitting/lounge area inside of our room, only one small hard (not at all comfortable) recliner. Let's talk... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding the amenities in the room is truly regrettable. We are very sorry for your experience. I will be meeting with my front desk staff to review customer service standards to ensure that your experience is not repeated. As well, I do apologize that our... More

Georgia
Senior Contributor
32 reviews 32 reviews
28 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I booked this on Hotwire so didn't know what I was getting. This was my first stay at Extended Stay America and the room was huge! Also clean. Parking lot was well lit and they kept it plowed. Staff were nice enough. Price was awesome. Breakfast didn't matter since we had food at our conference at nearby Calvin College. But,... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

Thank you so much for posting a review of our hotel. We are so glad that you had a pleasant stay with us and that we exceeded your expectations. We are happy that you enjoyed your clean, spacious room. Thank you again for your kind words about our hotel and our brand. We look forward to seeing you in the... More

Flint, mi
Top Contributor
761 reviews 761 reviews
87 hotel reviews
286 helpful votes 286 helpful votes
3 of 5 stars Reviewed July 7, 2014

I've stayed in a few Extended Stay America hotels (through Hotwire) and this one has a nicer room layout than most. Many Extended Stay America rooms feel more like college dorm rooms but this one has a more open plan. The mattress quality is a bit better at this location than most Extended Stay America Locations, but is on par... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

We read your comments about your stay with us. We appreciate the kind comments about our rooms being bigger than you were used to; however, we apologize that you were not informed that the front desk has toiletries for our guests. We will review your feedback with our front desk staff to ensure our guests are fully informed of our... More

Port Charlotte
1 review
4 of 5 stars Reviewed June 22, 2014

It's really critical that I sleep on a good mattress. In the past, we have stayed at LaQuinta, Residence Inn and Homewood Suites which all use the Hotel "Beautyrest" mattress and it ensures that I won't be having any back problems. I telephoned ahead and the hotel clerk at the Extended Stay America personally went and looked at the mfg.... More

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Chicago, IL
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 2, 2014

If you're passing through Grand Rapids and you need a clean place to stay for the night at a reasonable price, this is the hotel. We attended a graduation in Grand Rapids and our host reserved a block of rooms at Ext. Stay Am. The rooms were your standard run of the mill rooms, they were clean but there was... More

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Manager_11525, Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

Nicole - Thank you so much for sharing your experience with us. I’m happy to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to welcoming you back in the future! More

2 reviews
5 of 5 stars Reviewed April 11, 2014

Have stayed twice at this motel while in town and we won't stay anywhere else. The price is decent and we are able to take our pet with us. If you want a sit down breakfast go to a restaurant. The front desk staff has always been very helpful. I forgot my hair dryer and shampoo and they were more... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

The staff and I appreciate your kind remarks. We’re thrilled to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future! More

Brownstown Township, Michigan
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 1, 2014

Reading the reviews beforehand I was a little nervous. Megan at the front desk was very nice and sincere. Was surprised to see how nice the room actually was. Loved the fact that it had a small kitchen. The carpet looked like it hadn't been vacuumed in some time but it wasn't too much to where I felt I needed... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

Lauren - I want to thank you for taking the time to write a review of our hotel. It's great to hear that you enjoyed our staff, your comfortable bed and your fully equipped kitchen during your visit. I will be sure to share your kind remarks with our team. Still, I apologize that you experienced some noise disturbance from... More

Hamilton, Canada
1 review
1 of 5 stars Reviewed February 3, 2014

As soon as I got off the elevator the smell of old smoke was overwhelming. Entered the room and thought it was a smoking room. The desk staff assured that the whole building was smoke free and offered another room. Entered that floor and had the same smell. Desk staff had run up to check the room and I suspect... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

Tim - I appreciate you taking the time to write a review of your experience with us. I am very sorry that the hallway and your room had a smoke odor. Please know, our maintenance staff has been made aware of this issue and are working to eliminate it and ensure it does not affect our future guests. We are... More

Commerce Township, Michigan
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 23, 2013

I stayed here for 6 weeks during a relcation. I didn't expect much due to the low price, but I did expect basic services and helpful staff. The immature, rude and unprofessional staff (aside from the manager) weren't able to address basic issues - room key wouldn't work on mulitple occassions so far as suggesting I move my room. Upon... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Grand Rapids - Kentwood, responded to this review

Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the cleanliness of your suite were not to our standards. I discussed your comments with the team, and we are following up with the housekeeping staff to ensure that every aspect... More

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Additional Information about Extended Stay America - Grand Rapids - Kentwood

Address: 3747 29th Street S.E., Kentwood, MI 49512
Phone Number:
Location: United States > Michigan > Kent County > Kentwood
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Grand Rapids - Kentwood 2.5*
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Also Known As:
Extended Stay Kentwood
Kentwood Extended Stay

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Amenities

Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
104

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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