We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Staybridge Suites Grand Rapids/Kentwood

Hotel website
Hotel deals
3000 Lake Eastbrook Boulevard SE, Kentwood, MI 49512
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Staybridge Suites Grand Rapids/Kentwood
Professional photos View all
Browse nearby
Staybridge Suites Grand Rapids/Kentwood
Staybridge Suites Grand Rapids/Kentwood
Staybridge Suites Grand Rapids/Kentwood
Add Your Review

82 reviews from our community

Traveler rating
    43
    23
    11
    3
    2
See reviews for
28
9
6
32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
  • All months
    (82)
  • Mar-May only
    (20)
  • Jun-Aug only
    (26)
  • Sep-Nov only
    (23)
  • Dec-Feb only
    (13)
All months
Smyran
2 reviews
1 of 5 stars Reviewed 1 week ago

I asked for a quiet room because I was working the night shift so in their wisdom they put a barking dog next to me. Then I packed everything up and was given a room with a broken a/c that never got below 82 degrees!. Moved again! The halls were filthy with old food and beer cans. I found this... More 

Was this review helpful? Yes
GuestServices616, Director of Sales at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you for your review of your recent stay with us. We work very hard to maintain an excellent hotel with excellent service. Regretfully we fell short of your expectations and for this we apologize. I have taken note of your comments and I will make sure that they are passed along to management. Your feedback is very important to... More 

Cedar Rapids, Iowa
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We loved the layout of our two-room suite. It was nice to have space with a family of four! Having a kitchenette was nice. The room was adequate, but the furnishings and the shower unit were old and dated. I had terrible back problems after just two nights on the bed. So, if you're looking for a comfortable night's sleep... More 

Was this review helpful? Yes
GuestServices616, Director of Sales at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you Trakie1 for your great comments and review of our hotel! I am happy to read that you enjoyed your time here with your family. We do regret that you had hard time sleeping on the mattress and we appreciate your candid feedback. A review such as this motivates us to continue to keep up the hard work and... More 

Grand Rapids, Michigan
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

We stayed here for Valentine's Day and enjoyed the stay. The rooms were very clean and in good shape. We didn't use the kitchen area since we were only here for a single night. Parking was a bit lacking, but with the winter we are having right now it's not a surprise since there is no place to put all... More 

Was this review helpful? Yes
GuestServices616, Director of Sales at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you very much WSTLLG for your kind words! We are truly thrilled to know that you enjoyed your weekend here. It is our responsibility to ensure that our customers have received the satisfaction desired and we are therefore, strongly committed to the interest of our guests. I will be sure to share your comments with management in regards to... More 

Sparta, Michigan
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 18, 2015

My husband and I stayed here for Valentine's Day. The hotel is very clean and has a lot of visual appeal when you walk in. The Great Room area is very welcoming with the fireplace and seating space. The desk clerk was very pleasant and helpful to us. The remote for our DVD player had dead batteries and she replaced... More 

Was this review helpful? Yes
GuestServices616, Director of Sales at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you Raye W. for sharing your experience with us! We are very glad to hear that you enjoyed your time during your recent visit. Its our highest mission to ensure complete guest satisfaction and memorable moments. I apologize for the noise disturbance during your stay and in the future be sure to bring any questions or concerns to the... More 

Kalamazoo County, Michigan
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 11, 2015

This was a most restful fun filled weekend for my wife and I. Upon arrival our Jacuzzi room was a warm 80 degrees. This was great because the outside temp was 17 degrees. The room was extremely clean and inviting. The staff was very businesslike and polite. Above all the hotel was quiet. The breakfast bar was full with a... More 

Was this review helpful? Yes
GuestServices616, Director of Sales at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you Glenn C. for taking the time to write a review of your recent visit to our property, your comments are very much valued and appreciated. We are happy to read that our customer service and amenities included made you feel right at home. Our staff members take their roles in this industry very seriously and try, every day,... More 

Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 30, 2014

poor housekeeping, even with reasonable amount of tips, the housekeeping does not do the job right. rubbish bin was not empty, didn't replace toilet rolls. cloths are missing. small items missing for my other business associate on other room. Like detergent that used for washing cloths... not a pleasant experience....

Was this review helpful? Yes 1
GuestServices616, Director of Sales at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you Hooi_Min for taking a moment to review our property. We appreciate your comments and it is our duty to ensure the highest level of customer service and satisfaction. I do apologize that your accommodations were below your standards and these concerns will be brought to the attention of management immediately. This is the first we have heard of... More 

Grand Rapids, Michigan
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 8, 2014

We along with other family members stayed here last November after the passing of my father. The staff were super kind and helpful. The rooms were very clean and spacious. We rented a 2 bedroom so that we would all have a place to get together and visit before and after visitations etc. The breakfast was above what we expected... More 

Was this review helpful? Yes 1
GuestServices616, Director of Sales at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you RandiLou for the kind review. We send our deepest condolences for the recent loss of your father and are happy to read that your accommodations were exactly what you needed during this difficult time. I do greatly appreciate your thoughts regarding our customer service and care to the property. It is our goal to consistently provide superior service... More 

Kuala Lumpur, Malaysia
2 reviews
4 of 5 stars Reviewed October 30, 2014

I stayed here for two weeks on business. At first glance it seemed like your average inexpensive business hotel. After several days I realized it is much more. Staybridge offers anything you would need from an extended stay hotel at no additional cost. It is no frills, totally practical and very comfortable place to stay. Tip: compare the amenities listed... More 

Was this review helpful? Yes
GuestServices616, Director of Sales at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you so very much andrew g for your great comments and review of our hotel! I am happy to read that you enjoyed all the amenities made available for you. A review such as this motivates us to continue to keep up the hard work and dedication we have to our guest. We certainly look forward to welcoming you... More 

Cleveland, Ohio
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 29, 2014

The Corporate system limits hotel choices for to help manage costs. I typically stay at other major hotel chains however they were booked in the area. A friend who is a frequent traveler recommended I try the Staybridge Brand and I am glad I did. The rooms are clean, modern and spacious. I was there for two nights so I... More 

Was this review helpful? Yes
GuestServices616, Director of Sales at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you Tim H for your response and feedback! I am thrilled to see that you were willing to give Staybridge Suites a try for the first time during your recent visit. We always love to read that guests have enjoyed the evening reception, morning breakfast, staff efforts and property. We greatly appreciate you taking the time to bring your... More 

Altoona, Pennsylvania, United States
2 reviews
5 of 5 stars Reviewed September 25, 2014

Stayed here the past weekend. Great experience. Staff were always helpful and friendly, especially Chris and Lori. Room was spacious and clean. Breakfast was above average for hotel breakfasts. Would stay at Staybridge again.

Was this review helpful? Yes
GuestServices616, Director of Sales at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you ASI623 for taking the time to write a positive review! It is our pleasure to be of service to our wonderful guests, like you. I am thrilled to read you enjoyed the amenities offered, as well as the employees. We hope we will have the pleasure of having you with us the next time you are in Grand... More 

Questions? Get answers from hotel staff and past guests. Ask a question

79 photo of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1)
Viewed
Pool/beach area (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (78)
Viewed
Room/suite (24)
Viewed
Hotel & grounds (26)
Viewed
Pool/beach area (8)
Viewed
Dining (5)
Viewed
Bathroom (2)
Viewed
Other (13)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question