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Staybridge Suites Grand Rapids/Kentwood

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3000 Lake Eastbrook Boulevard SE, Kentwood, MI 49512
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Staybridge Suites Grand Rapids\/Kentwood
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Staybridge Suites Grand Rapids/Kentwood
Staybridge Suites Grand Rapids/Kentwood
Staybridge Suites Grand Rapids/Kentwood
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85 Reviews from our TripAdvisor Community

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Traveler rating
    43
    24
    13
    3
    2
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29
10
6
34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
  • All months
    (85)
  • Mar-May only
    (22)
  • Jun-Aug only
    (27)
  • Sep-Nov only
    (23)
  • Dec-Feb only
    (13)
All months
Level Contributor
76 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Staff seemed to be walking on eggs when we arrived and a bit defensive. But as time went by we got to know each other and they were great. Breakfast was plentiful & varied enough for me. Two room suite was comfortable & everyone tried to be accommodating. Free laundry a plus but in need of better equipment. Large washer... More 

Was this review helpful? Yes 1
Indianapolis, Indiana
Level Contributor
4 reviews
3 of 5 stars Reviewed 3 weeks ago

I have stayed at this same hotel for the last 8 years when in town for a wheelchair tennis tournament. I love the 2 bedroom suite but this visit, the room was overpriced for the condition of the hotel. I know, in years past, I have had a much lower rate than what I paid this visit and for the... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Dear jlfritz58, Thank you for submitting your review of our hotel. It is regrettable that you were not happy with the rates. It is our goal to consistently ensure our facilities and service are superior and we strive to provide rates that are competitive in the area. While we understand that your stay was less than satisfactory, we would hope... More 

Chicago
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed May 28, 2015

Not sure why some recent bad reviews. Accommodations including a combination living room and kitchen, as well as a separate king bedroom and bath with tub. Hotel provides a real dinner Tues-Thursday night (not very good, but many guests were enjoying it) and full breakfast in the morning. Work out facility had newer, all functional equipment. And they offer free... More 

Was this review helpful? Yes
GuestServices616, Guest Relations Manager at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you key1west for your comments! It is wonderful to know that you enjoyed the breakfast and amenities during your time here in Grand Rapids! We certainly hope you will visit again in the near future! More 

San Jose, Costa Rica
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed April 15, 2015

This hotel has gone down hill a little since our last stay. We stay for the kitchen and location. It's off the busy road but still near everything. Do not stay here if you are looking for airport transport, their shuttle hours are horrible ( start at 8 am on week days,10 am on weekends, ending before the last flight... More 

Was this review helpful? Yes 1
GuestServices616, Manager at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you ThoRocco for your review of the property. We work very diligently to keep our hotel at a high level of service and cleanliness and regretfully, we missed the bar. We appreciate your comments and all of the issues explained will be brought to managements attention immediately. Our shuttle is based on availability and we are always willing to... More 

Smyran
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 19, 2015

I asked for a quiet room because I was working the night shift so in their wisdom they put a barking dog next to me. Then I packed everything up and was given a room with a broken a/c that never got below 82 degrees!. Moved again! The halls were filthy with old food and beer cans. I found this... More 

Was this review helpful? Yes 2
GuestServices616, Director of Sales at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you for your review of your recent stay with us. We work very hard to maintain an excellent hotel with excellent service. Regretfully we fell short of your expectations and for this we apologize. I have taken note of your comments and I will make sure that they are passed along to management. Your feedback is very important to... More 

Cedar Rapids, Iowa
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 14, 2015

We loved the layout of our two-room suite. It was nice to have space with a family of four! Having a kitchenette was nice. The room was adequate, but the furnishings and the shower unit were old and dated. I had terrible back problems after just two nights on the bed. So, if you're looking for a comfortable night's sleep... More 

Was this review helpful? Yes 2
GuestServices616, Director of Sales at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you Trakie1 for your great comments and review of our hotel! I am happy to read that you enjoyed your time here with your family. We do regret that you had hard time sleeping on the mattress and we appreciate your candid feedback. A review such as this motivates us to continue to keep up the hard work and... More 

Grand Rapids, Michigan
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 21, 2015

We stayed here for Valentine's Day and enjoyed the stay. The rooms were very clean and in good shape. We didn't use the kitchen area since we were only here for a single night. Parking was a bit lacking, but with the winter we are having right now it's not a surprise since there is no place to put all... More 

Was this review helpful? Yes
GuestServices616, Director of Sales at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you very much WSTLLG for your kind words! We are truly thrilled to know that you enjoyed your weekend here. It is our responsibility to ensure that our customers have received the satisfaction desired and we are therefore, strongly committed to the interest of our guests. I will be sure to share your comments with management in regards to... More 

Sparta, Michigan
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed February 18, 2015

My husband and I stayed here for Valentine's Day. The hotel is very clean and has a lot of visual appeal when you walk in. The Great Room area is very welcoming with the fireplace and seating space. The desk clerk was very pleasant and helpful to us. The remote for our DVD player had dead batteries and she replaced... More 

Was this review helpful? Yes
GuestServices616, Director of Sales at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you Raye W. for sharing your experience with us! We are very glad to hear that you enjoyed your time during your recent visit. Its our highest mission to ensure complete guest satisfaction and memorable moments. I apologize for the noise disturbance during your stay and in the future be sure to bring any questions or concerns to the... More 

Kalamazoo County, Michigan
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed February 11, 2015

This was a most restful fun filled weekend for my wife and I. Upon arrival our Jacuzzi room was a warm 80 degrees. This was great because the outside temp was 17 degrees. The room was extremely clean and inviting. The staff was very businesslike and polite. Above all the hotel was quiet. The breakfast bar was full with a... More 

Was this review helpful? Yes
GuestServices616, Director of Sales at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you Glenn C. for taking the time to write a review of your recent visit to our property, your comments are very much valued and appreciated. We are happy to read that our customer service and amenities included made you feel right at home. Our staff members take their roles in this industry very seriously and try, every day,... More 

Kuala Lumpur, Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed December 30, 2014

poor housekeeping, even with reasonable amount of tips, the housekeeping does not do the job right. rubbish bin was not empty, didn't replace toilet rolls. cloths are missing. small items missing for my other business associate on other room. Like detergent that used for washing cloths... not a pleasant experience....

Was this review helpful? Yes 1
GuestServices616, Director of Sales at Staybridge Suites Grand Rapids/Kentwood, responded to this review

Thank you Hooi_Min for taking a moment to review our property. We appreciate your comments and it is our duty to ensure the highest level of customer service and satisfaction. I do apologize that your accommodations were below your standards and these concerns will be brought to the attention of management immediately. This is the first we have heard of... More 

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