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Fairfield Inn Kalamazoo West

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6420 Cracker Barrel Drive, Kalamazoo, MI 49009
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Fairfield Inn Kalamazoo West
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Fairfield Inn Kalamazoo West
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102 Reviews from our TripAdvisor Community

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Traveler rating
    35
    28
    21
    11
    7
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33
17
6
35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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    (102)
  • Mar-May only
    (23)
  • Jun-Aug only
    (40)
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Chicago, Illinois
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 1 week ago

First off, I've stayed at probably a dozen FFIs around the country. Maybe more. So I know what to expect from a brand where almost every property is identical. The only bright spot for this one was the front desk staff. Very friendly and efficient. The big bummer was the room itself. Peeling paint on the wall, constant plumbing noises,... More 

Was this review helpful? Yes
Whitley S, General Manager at Fairfield Inn Kalamazoo West, responded to this review

One_Chicago_Traveler, I would like to thank you for taking the time to write a review about our hotel, as we appreciate all guest feedback. We are glad to hear that our hotel staff service was the highlight of your stay. We take pride in our customer service and always appreciate hearing when that is noticed. I have passed on your... More 

Chicago, Illinois
Level Contributor
135 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 1 week ago

We checked in late night, around midnight. Our reservation was ready and we quickly go to our room. I don't have much to say other than "it was fine." It did smell a little bit like someone had smoked in the room and the staff tried to get rid of the smell without completely succeeding. But we were too tired... More 

Was this review helpful? Yes
Whitley S, General Manager at Fairfield Inn Kalamazoo West, responded to this review

OakParker98, I would like to thank you for taking the time to write a review for our hotel, as we appreciate all guest feedback. As we are a non-smoking hotel, we try to do our very best to ensure our guests follow this state ordinance. While this does not always happen, we do everything we can to take the smoke... More 

Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My daughter is getting married next week. We booked a block of rooms with Fairfield Inn Kalamazoo West months ago. The website they built for us, see link below says July 3 as the "book by" date. We went in last Friday, one week before the wedding, expecting to get the number of rooms booked to put together gift bags... More 

Was this review helpful? Yes
Whitley S, General Manager at Fairfield Inn Kalamazoo West, responded to this review

Pam, I would like to thank you for taking the time to write a review about our hotel, as we appreciate all guest feedback. I apologize that there was confusion regarding your group's cut off date, and that some guests had to reserve at other hotels. After speaking with my director of sales, who set up your group block, he... More 

Ottawa Lake, Michigan
2 reviews
3 of 5 stars Reviewed 2 weeks ago

We arrived to find out that the room type we had booked over a month ago online was not even available at this property in spite of it being on my confirmation. We ended up with a standard double room which was not what we had booked. The room was adequate and clean the pool was nice after the 90... More 

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Whitley S, General Manager at Fairfield Inn Kalamazoo West, responded to this review

SnoRenegade, I would like to thank you for your review, as we appreciate all guest feedback. I apologize that there was a mix up with the room that you booked, but happy to hear that we were able to fix it. I am glad that you enjoyed all other aspects of your stay, and we hope to see you again... More 

Niagara Falls, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotel staff were exceptional. Room was clean and appeared they had a recent upgrade on carpets. Air-conditioning noisy like most in room units. Also normal high humidity for this type of hotel. Breakfast good but stock of food kept tight. Bathroom clean but dated. Sink separate from shower.

Was this review helpful? Yes 1
Whitley S, General Manager at Fairfield Inn Kalamazoo West, responded to this review

WDGTraveler, I would like to thank you for taking the time to leave a review for our hotel on Trip Advisor, as we appreciate all guest feedback. I am glad to hear that you enjoyed your room, and have passed your comment about the air conditioner to our maintenance department. I thank you again for staying with us, and hope... More 

Mount Pleasant, South Carolina
Level Contributor
139 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We spend the weekend at this hotel and it is good. The hotel is completely redecorated, the bed was very good and the service was good too. A plus is the Cracker Barrel across the street. Good if you like a nice breakfast. The hotel has a complementary breakfast which we didn't use.

Was this review helpful? Yes 1
Pittsburgh
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Good place to stay. Easy on/off from interstate. Cracker Barrel next door. Great staff, clean and neat room. Fast food and super market nearby for snacks etc. Coffee was better than normal for this type of venue.

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Saint Louis, Missouri
Level Contributor
37 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was heading home, so it was nice to stay on the west side of Kalamazoo. If you want to stay close to the downtown area, this hotel isn't for you. This hotel is right off the interstate and there is a Cracker Barrel near by, but I didn't find other restaurants within walking distance. I found the hotel to... More 

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Kitchener, Canada
Level Contributor
170 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great beds, relatively quiet rooms and good service at the front desk all made our stay excellent. But the dirty washcloth hanging in the bathroom is kind of a turn-off. I really expect the housekeeping staff to look up as well as down.

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Portage, MI
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed May 27, 2015

We checked in at 2:30 in the morning - Nick (overnight front desk person) was out delivering receipts but ran (literally) to the front desk when he realized we were there. We had requested ADA rooms and he had them ready for us. He offered assistance with any needs we might have. Nick made a great first impression

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