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All 31 Kalamazoo hotels

Fairfield Inn Kalamazoo West

2.5 of 5 Hotel   |   6420 Cracker Barrel Drive, Kalamazoo, MI 49009
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57%
Ranked #12 of 31 hotels in Kalamazoo
A recent review
5 of 5 stars reviewed 1 week ago
Tom B Northville, Michigan
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57 people have reviewed this hotel

Traveler rating
    17
    16
    11
    7
    6
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18
7
4
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
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English first
Northville, Michigan
Top Contributor
65 reviews 65 reviews
16 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My wife is a platium member for Marriott and obviously travels frequently. Her recent stay at the Fairfield Kalamazoo West was exceptional. Upon checkin, Geri was very friendly and helpful in the process. She even called the room to make sure all was well and suggested a great pizza restaurant for our dinner. She really went beyond the call of... More

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Chicago, Illinois
1 review
5 of 5 stars Reviewed 4 weeks ago

The service we received from check in through check out was exceptional on this visit. Check in was efficient, Geri was very friendly and engaging during our interaction. She continued to make the visit wonderful when she observed me going to get ice and she offered to get the ice and bring it to the room. Above and beyond what... More

Was this review helpful? Yes
Alexis B, General Manager at Fairfield Inn Kalamazoo West, responded to this review

Hello Mr. Rogers, Thank you for choosing our hotel for your stay in Kalamazoo and thank you again for reviewing that stay here on TripAdvisor. Here at Fairfield West we pride ourselves on our high level of customer service. Geri is certainly one of our shinning stars and you won't find service like her's any where else. I am glad... More

Spring Lake, Michigan
Contributor
17 reviews 17 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This hotel had fantastic service, clean rooms, great breakfast bar. The night manager was fantastic, as she checked us in with great service. The kids each got a snack, she brought some extra towels and sheets to the room, and was just an overall great person to deal with. Then it got even better in the morning. The day manager... More

Was this review helpful? Yes
Alexis B, General Manager at Fairfield Inn Kalamazoo West, responded to this review

Hello William B, Thank you for choosing Fairfield Inn West for your stay in Kalamazoo. We appreciate you taking the time to review us. I am so happy to hear that my staff provided you with the fantastic customer service we pride ourselves in. We hope to see you and your family again soon! -Alexis Bosler General Manager More

Indianapolis, Indiana
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Stayed at this hotel last summer and the visit was a disaster; room not ready, dirty when I was finally allowed to go up. Due to a business trip I had no choice but to stay at this property again. This stay couldn't have been better. They must have gotten new management because every part of this stay was great.... More

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Alexis B, General Manager at Fairfield Inn Kalamazoo West, responded to this review

Hello David 16_12, Thank you so much for reviewing our hotel. The experience you shared is exactly what we have been striving for since I took over this property in August. I am sorry that your first impression of our hotel was not a pleasant one. My staff and I take great pride in our hotel and providing our guests... More

Plymouth, Indiana
2 reviews
5 of 5 stars Reviewed March 10, 2014

Geri at the front desk cheerfully welcomed me, made a great dinner suggestion, accomodated my floor preference, remembered my name and was genuinely friendly and cheerful. Much appreciated after a long work day!

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Alexis B, General Manager at Fairfield Inn Kalamazoo West, responded to this review

Hello Jean W, Thank you so much for your kind review! It means a lot to us when our guests take time out of their busy days to share there experience on TripAdvisor. I am very happy to hear that Geri made your stay with us comfortable. Traveling for work can certainly be stressful and our staff aims to make... More

Michigan
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 26, 2014

I took a room near the elevator and was a little worried about noise. There were even a pair of earplugs (instead of a mint) on the pillow. I didn't need them. Slept well, everything worked, and the folks at the desk were professional and efficient. Breakfast was a little plain, but good coffee made up for it. Would stay... More

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Alexis B, General Manager at Fairfield Inn Kalamazoo West, responded to this review

Hello BigGeorge1, Thank you for reviewing our hotel. Your profile shows you travel a lot, and it means the world to us that you found your stay to be comfortable. We are always looking for ways to enhance the guest experience here. The earplugs were in response to feedback about highway and elevator noise. I am happy to hear you... More

West Lafayette, Indiana
Contributor
14 reviews 14 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 16, 2014

First the good stuff. They have a really good package deal if you want to ski at the nearby Bittersweet ski resort. $144 + tax gets you two lift tickets and a room with 2 queen beds for 1 night. Lift tickets are now $41 each. When you do the math you are essentially getting 2 lift tickets for $50.... More

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Alexis B, General Manager at Fairfield Inn Kalamazoo West, responded to this review

Hello Andy M, Thank you for taking the time to share your experience here at our hotel. I am happy to hear you were able to take advantage of our wonderful ski package with Bittersweet. We do offer additional tickets for purchase at our front desk and I am sorry that was not offered to you during your stay. I... More

Atlanta, Georgia
1 review
5 of 5 stars Reviewed February 15, 2014

Very nice staff and accommodating. Hotel clean and very nice Stay there is you want to have a great experience. Location is also very good. Great for business and pleasure. tell your friends and family. It's a Marriott chain so you know you will have great service.

Was this review helpful? Yes
Alexis B, General Manager at Fairfield Inn Kalamazoo West, responded to this review

Hello Trudy1416, Thank you for taking the time to review our hotel here on TripAdvisor. Word of mouth is the best advertisement, and your kind words mean the world to us! I am happy to hear you found the accommodations to be comfortable and enjoyable. Our staff here is proud to be part of the Marriott family and we hope... More

Columbus, Ohio
2 reviews
5 of 5 stars Reviewed February 13, 2014

Geri was a pleasant receptionist. She welcomed us with Smiles and very helpful finding a place for dinner and our way around the city. All 10's. Even though there was no fitness center she gave us directlions to a local gym and was very accomodating to all our needs.

Was this review helpful? Yes
Alexis B, General Manager at Fairfield Inn Kalamazoo West, responded to this review

Hello David O, I appreciate you taking the time to share the details about your stay and the service Geri provided during your stay. Visiting a new city can be overwhelming at times but our staff aims to make you feel at home right from the start. I am glad to hear you were still able to get your work... More

Carol Stream, Illinois
1 review
5 of 5 stars Reviewed February 12, 2014

We came in to visit our WMU college student, who happened to get sick during our stay. I reserved another night just in case we were staying longer. We ended up bringing her home with us and when I called to cancel the reservation, the manager was so nice and asked how our daughter was and if she was going... More

Was this review helpful? Yes
Alexis B, General Manager at Fairfield Inn Kalamazoo West, responded to this review

Hello Elizabeth M, Thank you so much for sharing your experience at our hotel. We understand that travel plans can change at the last minute and our staff is always willing to help where we can. I am so glad to hear you enjoyed your time with us despite the reasons for your travel. We all know mom's are the... More

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Additional Information about Fairfield Inn Kalamazoo West

Also Known As:
Fairfield Inn Kalamazoo West Hotel Kalamazoo
Fairfield Inn Kalamazoo West Hotel
Fairfield Inn Kalamazoo
Fairfield Kalamazoo
Kalamazoo Fairfield Inn
Kalamazoo Fairfield
Address: 6420 Cracker Barrel Drive, Kalamazoo, MI 49009
Phone Number:
Location: United States > Michigan > Kalamazoo County > Kalamazoo
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Kalamazoo
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn Kalamazoo West 2.5*
Official Description (provided by the hotel):
At Fairfield Inn you can count on a friendly welcome, a clean and comfortable room, great features, amenities and service that will make you want to return. And we'll help you get started each day with a free continental breakfast. ... more   less 
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