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All 31 Kalamazoo hotels

Fairfield Inn Kalamazoo West

2.5 of 5 Hotel   |   6420 Cracker Barrel Drive, Kalamazoo, MI 49009
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61%
Ranked #11 of 31 hotels in Kalamazoo
A recent review
4 of 5 stars reviewed 6 days ago
FunTravelingAround Hartsville, South Carolina
  • Overview
  • Reviews (73)
  • Photos (16)
  • Amenities
  • Q&A
  • Room tips (13)
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73 people have reviewed this hotel

Traveler rating
    25
    20
    12
    10
    6
See reviews for
23
10
5
27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

Stayed at this location for the second year in a row. When I choose a hotel I normally pick Marriott. This hotel had a great location and very comfortable beds. There was extensive black mold growth in the bathroom. I was able to wipe the mold off with a piece of tissue paper , however it was overlooked by housekeeping.... More

Was this review helpful? Yes 1
Hartsville, South Carolina
Top Contributor
103 reviews 103 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I am a Marriott fan and a Platinum member. I have to say that this Fairfield Inn is dated compared to the others I have stayed at - but it is clean and safe. There is nothing fancy / no frills. But the front desk is helpful and nice. And the hotel is clean and seems safe. This hotel seems... More

Was this review helpful? Yes 1
Sturgis, Michigan
1 review
5 of 5 stars Reviewed 6 days ago NEW

Geri was amazing. She has a sincere and joyful personality, and a great sense of humor. i had a gallon of milk to store over night. She upgraded us to a suite with a refridgerator for free. She tracked down my Marriott Rewards account number and wrote it down for me. She recommended several good restaurants. Outstanding stay at Fairfield... More

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Northville, Michigan
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Loved this hotel. My family and I were looking for a reasonably priced hotel that was close to the attractions we wanted to visit. This hotel was perfect for that! Rates were much better than similar hotels, and we didn't need to stay at a dive motel to make our budget. Once we arrived, the rooms was very well equipped--and... More

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Lansing, Michigan
2 reviews
5 of 5 stars Reviewed 1 week ago

We were on a long distance biking trip and using Marriott Reward points to get a standard room. Upon check in, I asked Geri if there was any chance for an upgrade to a room with a whirlpool and she went right to work. Along with Patrick they were able to upgrade our room at no charge. More than the... More

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Perrysburg, Ohio
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We did not have a good experience at this hotel. The location was great and the bed was comfortable, but that was all the good we could find. We walked in the door and were treated very rudely by Geri. She judged us right away and was very disrespectful. The room smelled and the shower had a lot of mold... More

Was this review helpful? Yes 1
Kalamazoo County, Michigan
2 reviews
5 of 5 stars Reviewed 4 weeks ago

We found this motel to be bright and clean and pleasant. Geri was extremely helpful and glad to direct us to whatever we were interested in -- food, attractions. (Including printed directions.) She is efficient and absolutely makes this a great overnight destination!

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Canfield, Ohio
2 reviews
2 of 5 stars Reviewed 4 weeks ago

I generally do not write reviews however my stay at the Fairfield Inn West had some challenges. First of all, the room was decorated nice however there were horrible stains all over the couch, the toilet was clogged upon arrival and the room was worn down. In addition, I was on the third floor at the end of the hall... More

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Whitley S, General Manager at Fairfield Inn Kalamazoo West, responded to this review

Dear lola533, I would like to apologize for the issues you experienced while staying here at the Fairfield Inn West. We pride ourselves on delivering exceptional service and exceeding our guest's expectations. I appreciate your detailed review and have shared your comments with our staff. We hope that someday you might try us out again to see how we have... More

Valparaiso, Indiana
1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

We had a great stay over the weekend. Geri, who was provided our customer device at the front desk went 100 times above and beyond what was required of her. Her hospitality and professionalism is the Number One reason I would recommend this hotel.

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Los Angeles, California
1 review
5 of 5 stars Reviewed June 23, 2014

It was really great to walk into the Fairfield Inn & get such great service at the Front Desk. Geri was genuinely friendly & helpful. Check-in was quick & she explained breakfast hours & other amenities. My only disappointment - my room smelled like it had been occupied by a smoker. I wish that hotels would start posting a charge... More

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Additional Information about Fairfield Inn Kalamazoo West

Address: 6420 Cracker Barrel Drive, Kalamazoo, MI 49009
Phone Number:
Location: United States > Michigan > Kalamazoo County > Kalamazoo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn Kalamazoo West 2.5*
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Also Known As:
Fairfield Inn Kalamazoo West Hotel Kalamazoo
Fairfield Kalamazoo
Kalamazoo Fairfield Inn

16 photos of this hotel

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style
#4 Business Hotel in Kalamazoo
Hotel Class
Official Description (provided by the hotel)
At Fairfield Inn you can count on a friendly welcome, a clean and comfortable room, great features, amenities and service that will make you want to return. And we'll help you get started each day with a free continental breakfast. ... more   less 
Number of rooms
62

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