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All 31 Kalamazoo hotels

Holiday Inn Kalamazoo-West

3.0 of 5 Hotel   |   2747 South 11th Street, Kalamazoo, MI 49009
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72%
Ranked #9 of 31 hotels in Kalamazoo
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 4 weeks ago
Patti K Kalamazoo, Michigan
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164 people have reviewed this hotel

Traveler rating
    74
    44
    19
    15
    12
See reviews for
53
18
13
50
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • German first
  • Any
English first
Paw Paw, Michigan
1 review
2 of 5 stars Reviewed 1 week ago

My family and I stayed at the holiday west on 4-10-2014, we booked over the net, they said we would have a pool side room, indoor pool,and hot tub. Our room was not even in view of pool we were down hall away from pool. They were kind enough to put us in a room with a widow over looking... More

Was this review helpful? Yes
Justin W, Front Office Manager at Holiday Inn Kalamazoo-West, responded to this review

madpawpaw- On behalf of the hotel we deeply apologize for what took place during your stay. I appreciate you talking the time out to let us know how you felt because we value all of our guest feedback. I would like to know how we can make this right for you, so if you would please contact the hotel directly... More

Kalamazoo, Michigan
1 review
5 of 5 stars Reviewed 4 weeks ago

It was an amazing stAy . We felt like royalty . Warm welcome very attentive to us. The only thing I found challenging is that in the bunk bed suite the tv only played a video game. So I had everyone in my bed to watch tv.

Was this review helpful? Yes
Justin W, Front Office Manager at Holiday Inn Kalamazoo-West, responded to this review

Patti K- We appreciate you taking the time out to let us know how great your daughter's party was. We hope that you come back to visit and stay at our hotel again. If there is anything that you need, please contact the hotel. Justin W Front Desk Supervisor More

Coloma, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2014

I was here for the Farm Women's Symposium. We had a great experience. The room was neat and clean and the food they served was delicious. The staff was also very kind and helpful and the pool area was clean and fun!

Was this review helpful? Yes 1
Justin W, Front Office Manager at Holiday Inn Kalamazoo-West, responded to this review

Alysa M- We are very excited that you had such a great time at our hotel for the conference. We hope that you are our guest when you visit Kalamazoo in the future. Justin W Front Desk Supervisor More

Kalamazoo, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 13, 2014

I am a local resident of this hotel and absolutely love staying there! We have 5 kids and have stayed many times, sometimes for pleasure, a few times because we lost power. In the Spring of 2013 my niece graduated from University of Michigan and we rented the Holidome behind the pool area. The food was so delicious, there was... More

Was this review helpful? Yes 1
Justin W, Front Office Manager at Holiday Inn Kalamazoo-West, responded to this review

Amy J- It is great to know how much you enjoyed being a guest at our hotel. We appreciate you taking the time out to let us know how your stay was because it means alot. If there is anything else we can do for you, please let us know. We hope that you continue to stay with us in... More

1 review
3 of 5 stars Reviewed March 9, 2014

We took a trip with friends for a quick getaway and break the winter blues. Overall this hotel is not a bad spot for such an activity. The pool and dome area as it is called is nice change in pace from standard pools. The only issue I have is the fact that you have "squatters" that take over many... More

Was this review helpful? Yes
Justin W, Front Office Manager at Holiday Inn Kalamazoo-West, responded to this review

Tony G- We apologize that you didn't have the best experience while staying at our hotel. Your feedback is greatly appreciated as we are always striving to improve our hotel amenities and service. We thank you for your review and will make sure that we do a better job of making sure all of our guests are important. If you... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 22, 2014 via mobile

Awesome. I'm not sure if negative reviewers were expecting a ritzy hotel, but it's a Holiday Inn. We came for a slumber party, and they changed our rooms so we could be adjoining. The tables outside of the rooms aren't exclusive to those staying. At 10:30, the pool closes for anyone under 18. Also, when you check in, you are... More

Was this review helpful? Yes 1
Justin W, Front Office Manager at Holiday Inn Kalamazoo-West, responded to this review

Montora H- We are very excited to hear that you had such a great experience at our hotel. it was our pleasure being able to provide you with great guest service and that you enjoyed using our hotel amenities. We hope that you continue to be our guest in the future, and if there is anything that we can do... More

Boston
Senior Contributor
34 reviews 34 reviews
31 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed February 18, 2014 via mobile

Past trip was my 4th stay in the past 6 months on business. Overall decent stay.... Mostly clean room, on site decent restaurant, and close to my office. I've gotten a good quiet night's sleep which was most important. Both hotel staff and restaurant staff have been pleasant which a plus. Only minus is the bed skirts are filthy... I... More

Was this review helpful? Yes
Justin W, Front Office Manager at Holiday Inn Kalamazoo-West, responded to this review

Daphne418- Thank you so much for letting us know how your stay was with our hotel. Your feedback will assist us in improving our hotel services and making sure guests are leaving with a better experience. If you would like to contact the hotel at 269-375-6000 to let us know how we can make this right for you it will... More

Chicago, Illinois
1 review
2 of 5 stars Reviewed February 16, 2014

We had a pretty bad experience here. I have two young kids (5 and 3). The hotel pool was very overcrowded. In addition to hotel guests at the pool, they had multiple birthday parties there. The kids in the pool were BIG and rambunctious/wrestling. There was no room in the pool for beginning swimmers. It just wasn't safe. There were... More

Was this review helpful? Yes
Justin W, Front Office Manager at Holiday Inn Kalamazoo-West, responded to this review

jill g- On behalf of our hotel we apologize for not making your stay with us a better one. We really appreciate you taking the time out to let us know how we missed the mark and we take responsibility for it. I wanted to reach out to you personally and have you contact the hotel directly to speak to... More

West Lafayette, Indiana
Contributor
15 reviews 15 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 23, 2014

We booked 2 nights with 2 different room types each night at this hotel. We were greeted at check in and had a pleasant check in experience. The clerk confirmed that we requested a roll away bed and we were glad to learn we could check in to our room early. That made us happy as we had driven 3... More

Was this review helpful? Yes
Justin W, Front Office Manager at Holiday Inn Kalamazoo-West, responded to this review

Andy M- On behalf of our hotel, we appreciate you taking the time out to let us know how your stay was. We truly value guest feedback and know that your review will help us improve on learning better ways to serve all of our guests. We apologize for any missed opportunities that took place during your stay and we... More

Michigan
Senior Contributor
39 reviews 39 reviews
5 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed January 12, 2014

There is nothing truly remarkable about the Holiday Inn West in Kalamazoo - staff is friendly and attentive, the hotel is clean and maintained, rooms are as expected and the pool area seems relatively new and is well kept and nicely presented. You not going to stay here and rave about the experience of staying at a Holiday Inn on... More

Was this review helpful? Yes 1
Justin W, Front Office Manager at Holiday Inn Kalamazoo-West, responded to this review

NJB-MI- Our hotel appreciates you taking the time out to give us important feedback in regards to your recent stay with us. We also hope that you chose to stay with us in the future. As we strive to serve our guests, if there is anything else we can do for you, please contact myself at 269-375-6000. Justin W Front... More

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Additional Information about Holiday Inn Kalamazoo-West

Also Known As:
Holiday Inn Kalamazoo-West Hotel
Holiday Inn Kalamazoo-West Hotel Kalamazoo
Holiday Inn Kalamazoo West
Holiday Inn Kalamazoo
Kalamazoo Holiday Inn
Address: 2747 South 11th Street, Kalamazoo, MI 49009
Phone Number:
Location: United States > Michigan > Kalamazoo County > Kalamazoo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Kalamazoo
#10 Family Hotel in Kalamazoo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Kalamazoo-West 3*
Official Description (provided by the hotel):
Holiday Inn West, the best in personalized guest experiences. We’re here to serve you! ... more   less 
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