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All 31 Kalamazoo hotels

Holiday Inn Kalamazoo-West

3.0 of 5
2747 South 11th Street, Kalamazoo, MI 49009
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Holiday Inn Kalamazoo-West
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Ranked #10 of 31 hotels in Kalamazoo
Most recent review
5 of 5 stars Reviewed June 17, 2013
softballmix Davison, Michigan
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131 reviews from our community

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    37
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Date Rating
Davison, Michigan
1 review
5 of 5 stars Reviewed June 17, 2013 NEW

This hotel was awesome and the front desk staff Lasand and Kenda were incredible! They went above and beyond customer service ....something we have never ever experienced at any hotel establishment. These ladies made you feel like you were family. The overall condtion was a great experience the rooms were very clean, the pool area was relaxing and well kept.... More

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Polkton, North Carolina
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 15, 2013 NEW

Came to Michigan for the UKC Premiere. I got last minute reservations so I called a hotel about 10 minutes away. What a GREAT Idea for us! I'll also stay here for every Permiere. First, the hotels in walking distance to the UKC Premiere are flooded with dogs and people. They are not so very friendly and welcoming. Since this... More

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Michelle M, Front Office at Holiday Inn Kalamazoo-West, responded to this review
June 17, 2013

Hello, We are so happy that you chose to try us out this year and also appreciate that you took the time to tell others about your visit. We love to have UKC guests and their four-legged companions. Looking forward to seeing you next year! Thank you, The Holiday Inn West Team More

Mankato, Minnesota
1 review
5 of 5 stars Reviewed June 8, 2013

Stayed 4 days at the Holiday Inn West, Kalamazoo, while attending my daughter's wedding. Room was clean, bed comfortable and staff very accommodating. Small issues were handled efficiently and with a smile. Every staff member you met in the hall greeted you with a smile and a hello. It was a wonderful place to relax after the busy days we... More

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Michelle M, Front Office at Holiday Inn Kalamazoo-West, responded to this review
June 16, 2013

Hello, Congratulations on your daughter's wedding! We are thankful that you chose to celebrate with us. Thank you for the wonderful compliments and for taking the time to let others know how your stay went. We hope to see you again soon! Sincerely, The Team at Kalamazoo's Holiday Inn West More

Toronto, Canada
1 review
5 of 5 stars Reviewed June 7, 2013

justin williams has gone i believe above his job discription to make sure that our stay with the hotel has been one of the the best places to visit in michigan we would come back and book with the hotel in a heart beat on top of justin and his suport staff tara the hotels rooms our clean and bright... More

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Michelle M, Front Office at Holiday Inn Kalamazoo-West, responded to this review
June 16, 2013

Hello Mr. Siembida and Mr Dubeau, It is wonderful to hear about the great experience you had at our hotel. Taking care of our guests is our priority and we love to hear about the successes. We will be sure to celebrate with Justin and the entire Front Desk team. Thank you for choosing to stay with us and for... More

Detroit, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 7, 2013 via mobile

When I first walked in to the hotel at 7:12 AM Thursday morning, optimistic that with my early arrival they would be able to accommodate me being Priority Club Platnium Elite, I soon learned that this hotel situated on a highway had a full house the previous night! Bummer. Anyways, I was in for Real Estate class at GKAR, located... More

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Michelle M, Front Office Manager at Holiday Inn Kalamazoo-West, responded to this review
June 16, 2013

Hello Matthew, We are very appreciate that you took the time to tell others about your experience with us. First, I apologize that we were not able to accommodate your check-in prior to the GKAR class. Please know that we make an effort to meet these requests whenever possible. It is great that you got to experience a burger from... More

Lexington, SC
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 29, 2013

Spent 5 days in Kalamazoo over Memorial Day Weekend. Nice rooms, all the amenities, very nice pool, good variety of food at the restaurant. Found Vanessa (who worked the second shift) to be VERY accommodating and she was cheerful and seemed to really enjoy helping you. Peggy (I think that was her name - I didn't write it down) who... More

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Michelle M, Front Office at Holiday Inn Kalamazoo-West, responded to this review
June 3, 2013

Hello, Thank you for choosing to stay with us on your recent trip to Kalamazoo. We are very happy to hear that you had a great time and enjoyed the hotel. We will be sure to celebrate with the employees your complimented, as we love to hear about our team's successes. Delivering a guest the service they need and deserve... More

Top Contributor
62 reviews 62 reviews
16 hotel reviews
Reviews in 28 cities Reviews in 28 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 28, 2013 via mobile

Recently stayed here on business rooms are clean and have been renovated. Nice lounge and breakfast resturant. Indoor pool area is nice and seems to draw the croud. Would recommend and will stay again

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Michelle M, Front Office at Holiday Inn Kalamazoo-West, responded to this review
June 3, 2013

Hello Marc, Thank you for taking the time to share your experience with others. I am happy to hear that you got to enjoy Old Burdick's. Did you get to try the new fried pickles- they are awesome! I recognize that your time is important but please contact me directly if there is anything that we can do for you... More

Waukegan, Illinois
2 reviews
5 of 5 stars Reviewed May 21, 2013

Once again the Hotel and Staff (everyone from the GM down to the Housekeeping Staff) went above and beyond to accommodate our group again! Instead of naming them all I will just thank them all! The entire staff ROCKS!! It is a pleasure working with them in planning the unusual accommodations for our group. SEE YOU IN 2014!

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Michelle M, Front Office at Holiday Inn Kalamazoo-West, responded to this review
June 3, 2013

Hello Teresa, Thank you for your high praise! We love hosting the tournament teams and always have a blast with your guests. We look forward to another great year in 2014! Take care, The Holiday Inn West, Kalamazoo More

Vaughan, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 20, 2013

We stayed at this property during Victoria Long Weekend for Can-Am Softball tournament. The hotel was at capacity due to the tournament. While all the employees were very busy attending all the customers, they still had time to smile and provide an excellent service. The hotel is like most Holiday Inn , no surprises , just comfort but the employees... More

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Waco, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed May 15, 2013

Asked for and got a quiet room facing the parking area/bowling alley. Check-in smooth and easy. Beds were quite good, clean bath and floors. Ice machine worked, food in Burdick's was good, night staff there accommodating. HVAC was quiet and worked well. (Should be on the wall with a digital read on the temp.) Desk staff was extremely competent and... More

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Additional Information about Holiday Inn Kalamazoo-West

Also Known As:
Holiday Inn Kalamazoo-West Hotel Kalamazoo
Holiday Inn Kalamazoo-West Hotel
Holiday Inn Kalamazoo West
Holiday Inn Kalamazoo
Kalamazoo Holiday Inn
Address: 2747 South 11th Street, Kalamazoo, MI 49009
Phone Number:
Region: United States > Michigan > Kalamazoo County > Kalamazoo
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotels in Kalamazoo
#11 Family Hotels in Kalamazoo
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Holiday Inn West, the best in personalized guest experiences. We’re here to serve you! ... more   less 
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