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All 31 Kalamazoo hotels

Holiday Inn Kalamazoo-West

3.0 of 5 Hotel   |   2747 South 11th Street, Kalamazoo, MI 49009
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72%
Ranked #12 of 31 hotels in Kalamazoo
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
srnflamingo Michigan
  • Overview
  • Reviews (170)
  • Photos (51)
  • Amenities
  • Q&A
  • Room tips (35)
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170 people have reviewed this hotel

Traveler rating
    77
    45
    20
    16
    12
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57
19
13
51
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • German first
  • Any
English first
Michigan
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed on a weeknight and was very happy. They have adults only time in the pool both in the morning and evening. There is a bar/restaurant attached to hotel so we didn't have to go anywhere for food. This is a holidome so there is an arcade, plus pool table and ping pong. The only downside was that we... More

Was this review helpful? Yes
Justin W, Manager at Holiday Inn Kalamazoo-West, responded to this review

smflamingo- Thank you very much for taking time out to let us know how your stay was. We also apologize for you not being able to use the hotel amenities after hours. We appreciate your review and hope that when your in the Kalamazoo area that you are our guest again. Justin W. Front Desk Supervisor More

Clinton Township, Michigan
1 review
3 of 5 stars Reviewed 2 weeks ago

The hotel is nice and room was clean. Restaurant had good food and friendly staff. However, this hotel allows adolesents from sports teams to run unsupervised throughout the hotel. While parents or chaparones sit in areas away from the pool area and drink adult beverages the team members overtake the pool, hot tub and games. We could not get near... More

Was this review helpful? Yes
Justin W, Front Office Manager at Holiday Inn Kalamazoo-West, responded to this review

Darlene S.- Thank you for taking time out to write a review about your recent stay with us. We appreciate your feedback as this will help us improve as a hotel. If there is anything that we can do to make this right for you, please contact the hotel directly at 269-375-6000 and I will be more than happy to... More

Adrian, Michigan
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

We reserved one of the bunk bed suites for our family of four (6-27-14). The picture online is deceiving - the room was pretty cramped for 2 adults and 2 kids. As soon as we arrived, we turned the air conditioner on and the unit made terrible noise. After notifying the front desk, a maintenance person promptly came and took... More

Was this review helpful? Yes 1
Justin W, Manager at Holiday Inn Kalamazoo-West, responded to this review

-Bentley2010C- On behalf of our hotel I would like to apologize for the missed opportunities that happened during your stay with us. Also we appreciate you taking the time out to let us know areas of improvement for our hotel. I would like to make this right with you, so if you would contact the hotel directly at 269-375-6000 and... More

Williamsburg, Michigan
Top Contributor
53 reviews 53 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Only stayed one night but it was very comfy. the hotel was full that night with a wedding, baseball championship teams and a child's birthday party. Even though all that was going on my room was quite at night. I was close to the pool area too and didn't hear any of that noise. Pillows were very soft and comfy.... More

Was this review helpful? Yes
Justin W, Manager at Holiday Inn Kalamazoo-West, responded to this review

tmorrison- Thank you for taking time out to write a review for our hotel. We appreciate it and it was our pleasure to have you as our guest. When you travel to the Kalamazoo area, we hope that you will continue to stay at our hotel. Justin W. Front Desk Supervisor More

Woodhaven, Michigan
Contributor
16 reviews 16 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Had to stay here for two nights while in town for a baseball tournament. This place was a great place to stay with kids. There was a large, heated pool with a lot of seating surrounding the pool. There were a lot of tables placed in the common areas so that our team was able to eat together and where... More

Was this review helpful? Yes
Justin W, Manager at Holiday Inn Kalamazoo-West, responded to this review

Tracey K- Thank you so much for taking the time out to let us know how your stay was with us. We are excited to hear that you had such a great experience. It was our pleasure to be a service to you. Hopefully when you are in the Kalamazoo area again, that you chose to be our guest. Justin... More

York Haven, Pennsylvania
Top Contributor
128 reviews 128 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed May 2, 2014 via mobile

Clean, quiet, close proximity to highway, decent bar, large room. This place is top notch. The room was spotless and very well furnished. A pet peeve of mine is that there was no fridge but I survived. Decent business center, TV with HBO, desk, sofa. Overall couldn't ask for anything more. They did have what looked like a great pool... More

Was this review helpful? Yes
Justin W, Front Office Manager at Holiday Inn Kalamazoo-West, responded to this review

Gary S- On behalf of the Holiday Inn West Kalamazoo we appreciate you choosing to stay with us. We value our guest feedback and hope that when your in the Kalamazoo area again that you stay with us. Justin W. Front Desk Supervisor More

Paw Paw, Michigan
1 review
2 of 5 stars Reviewed April 13, 2014

My family and I stayed at the holiday west on 4-10-2014, we booked over the net, they said we would have a pool side room, indoor pool,and hot tub. Our room was not even in view of pool we were down hall away from pool. They were kind enough to put us in a room with a widow over looking... More

Was this review helpful? Yes
Justin W, Front Office Manager at Holiday Inn Kalamazoo-West, responded to this review

madpawpaw- On behalf of the hotel we deeply apologize for what took place during your stay. I appreciate you talking the time out to let us know how you felt because we value all of our guest feedback. I would like to know how we can make this right for you, so if you would please contact the hotel directly... More

Kalamazoo, Michigan
1 review
5 of 5 stars Reviewed March 21, 2014

It was an amazing stAy . We felt like royalty . Warm welcome very attentive to us. The only thing I found challenging is that in the bunk bed suite the tv only played a video game. So I had everyone in my bed to watch tv.

Was this review helpful? Yes
Justin W, Front Office Manager at Holiday Inn Kalamazoo-West, responded to this review

Patti K- We appreciate you taking the time out to let us know how great your daughter's party was. We hope that you come back to visit and stay at our hotel again. If there is anything that you need, please contact the hotel. Justin W Front Desk Supervisor More

Coloma, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2014

I was here for the Farm Women's Symposium. We had a great experience. The room was neat and clean and the food they served was delicious. The staff was also very kind and helpful and the pool area was clean and fun!

Was this review helpful? Yes 1
Justin W, Front Office Manager at Holiday Inn Kalamazoo-West, responded to this review

Alysa M- We are very excited that you had such a great time at our hotel for the conference. We hope that you are our guest when you visit Kalamazoo in the future. Justin W Front Desk Supervisor More

Kalamazoo, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 13, 2014

I am a local resident of this hotel and absolutely love staying there! We have 5 kids and have stayed many times, sometimes for pleasure, a few times because we lost power. In the Spring of 2013 my niece graduated from University of Michigan and we rented the Holidome behind the pool area. The food was so delicious, there was... More

Was this review helpful? Yes 1
Justin W, Front Office Manager at Holiday Inn Kalamazoo-West, responded to this review

Amy J- It is great to know how much you enjoyed being a guest at our hotel. We appreciate you taking the time out to let us know how your stay was because it means alot. If there is anything else we can do for you, please let us know. We hope that you continue to stay with us in... More

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Additional Information about Holiday Inn Kalamazoo-West

Address: 2747 South 11th Street, Kalamazoo, MI 49009
Phone Number:
Location: United States > Michigan > Kalamazoo County > Kalamazoo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Kalamazoo-West 3*
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Also Known As:
Holiday Inn Kalamazoo-West Hotel Kalamazoo
Kalamazoo Holiday Inn

51 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#5 Business Hotel in Kalamazoo
Hotel Class
Official Description (provided by the hotel)
Holiday Inn West, the best in personalized guest experiences. We’re here to serve you! ... more   less 
Number of rooms
186

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