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Holiday Inn Kalamazoo-West

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2747 South 11th Street, Kalamazoo, MI 49009
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Holiday Inn Kalamazoo-West
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Holiday Inn Kalamazoo-West
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195 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
  • All months
    (195)
  • Mar-May only
    (52)
  • Jun-Aug only
    (57)
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    (47)
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Amish Country
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel overall was very good. I came into contact with many staff members, all of which were helpful. 2 of these, stood out to me as "Owning" their position. Justin and Lisa made things happen with smiles abounding. I would recommend this Hotel just based on it's empowered staff.

Was this review helpful? Yes 1
Ellen M, General Manager at Holiday Inn Kalamazoo-West, responded to this review

beaverdisc, Thank you so much for your review and comments. We truly believe that it is the people our Holiday Inn Kalamazoo that makes the difference. Lisa and Justin are truly professionals and we are thrilled to have them on our team.. Our goal is to recognize all the super stars at our property, but reality is that it means... More 

Chicago, Illinois
1 review
1 of 5 stars Reviewed 2 weeks ago

checked in for 1 night with wife and son. i had pre booked online using points for a pool area room. they stuck us in a room looking at an air handler on the roof. asked for another room since the hotel seemed empty and the front desk jason guy says all the pool area rooms were not available. ok,... More 

Was this review helpful? Yes
Ellen M, General Manager at Holiday Inn Kalamazoo-West, responded to this review

Keith W, I was disappointed to see your review regarding your stay at our Holiday Inn. We do very much appreciate your candid comments and will use them to review some of our policies. While we try to be flexible with our policies when possible, we also strive to administrator them equally. I would encourage you to continue your patronage... More 

Henderson, Kentucky
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

During a short stay to visit family in the area, we got a great deal on a room at the Holiday Inn Kalamazoo-West through Priceline so it made for a very good value. The hotel is a bit difficult to get to in part because of construction around US 131 exit. Even without the construction, the hotel seems to be... More 

Was this review helpful? Yes 1
Ellen M, General Manager at Holiday Inn Kalamazoo-West, responded to this review

westernkguy, Thank you for taking the time to post a review relative to your experience at the Holiday Inn Kalamazoo. We do apologize for the construction causing some challenges with your arrival. The project is going to provide some wonderful new safety features for the area, but we will be glad when the orange barrels leave the area! We are... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This place was great for the family. The large indoor pool was in a fun filled room! The beds and bedding were heavenly and the service at 3:00 am was amazing. We needed something from the little grocery food store and the desk person had it open and transacted in seconds with energy that one might have mistaken for the... More 

Was this review helpful? Yes
Ellen M, General Manager at Holiday Inn Kalamazoo-West, responded to this review

Ben B, Thank you so much for your kind comments and posting. We especially appreciate you mentioning our store, The Food Zoo, and our overnight team. As you mentioned, that 3rd shift is a tricky spot - usually either very quiet or busier than 2 people can handle. We are very fortunate to have a wonderful 3rd shift team that... More 

Harrison, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 12, 2015

This is my first review of any kind, but I feel I need to chare this aweful experience. My family and I traveled to Kalamazoo for a wedding and pre-booked 3 rooms or a Friday/Saturday staty, 1 room my son and wife would pay for upon checkout (2 stays), I would pay for the other 2 rooms for Fri/Sat (4... More 

Was this review helpful? Yes 1
Ellen M, General Manager at Holiday Inn Kalamazoo-West, responded to this review

George H, I apologize for the challenges during your stay with us. Please know that we are more than happy to review the billing errors and make the appropriate adjustments for you. This is generally quite easy to do. We do have a couple members of our team that are still in their final days of training. From your comments... More 

New York City, New York
Level Contributor
90 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 stars Reviewed June 7, 2015

This hotel does not put the best foot forward for the Holiday Inn chain. We arrived for a late-night arrival after a family wedding, were assigned to a second floor room, which opened to the pool atrium. The room was like a sauna and smelled very strongly of chlorine. It was clear the hotel was either full or nearly, so... More 

Was this review helpful? Yes
Ellen M, General Manager at Holiday Inn Kalamazoo-West, responded to this review

Kay M, We were disappointed to read about your experience at our Holiday Inn. Your candid comments are appreciated and will be taken into consideration as we continue the planning process for renovations. I do apologize that your experience in our restaurant was unpleasant. We did experience a high volume of diners that arrived at the same time for breakfast... More 

Moline, Illinois
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed June 7, 2015

Our friends and us were visiting a brewery in town for a friend's birthday party. We got a great deal on Priceline for this hotel. The hotel was clean. The staff was friendly and helpful. They have a free shuttle van that was helpful in getting us to the brewery. Unfortunately the shuttle transportation ends at 10:30 so we had... More 

Was this review helpful? Yes
Ellen M, General Manager at Holiday Inn Kalamazoo-West, responded to this review

MolineFamily95, We are thrilled that you decided to visit Kalamazoo and our thriving craft brewing industry. Equally exciting were your comments about your experience at our Holiday Inn! We do strive to have the friendliest and most helpful staff in the area. Discover Kalamazoo has just developed a new craft brewing tour with some fun and value added components and... More 

Belleville, Wisconsin
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 1, 2015

Very nice location that is tucked away off the street so no road noise. The staff was great. This is not a Holiday Inn Express so no continental breakfast. We ate at their on-site restaurant for dinner. Food and service were good.

Was this review helpful? Yes
Ellen M, General Manager at Holiday Inn Kalamazoo-West, responded to this review

Jayne C, We are delighted to see your review and posting. Our location has a nice advantage to be so close to the major highways yet, have traffic noise that is quite minimal. We appreciate your dining in our restaurant and are happy to know that your experience was pleasant. We look forward to seeing you in the future or... More 

Kalamazoo, Michigan
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 27, 2015

This hotel meets holiday inn standards. The staff is friendly, the rooms are spacious and clean and the beds are comfortable. We ate at the restaurant on Monday night and the food was very good, salad was awesome! My only complaint, is that this place is a bit remote. There are no shops or restaurants nearby, nothing is in walking... More 

Was this review helpful? Yes
Ellen M, General Manager at Holiday Inn Kalamazoo-West, responded to this review

Sirlarry0674, Thank you for your review and 4 stars. Believe it or not, 4 stars are inspiring as it gives us an additional star to strive for! We were thrilled about all your positive comments from the friendly staff, clean comfortable rooms and excellent experience in the restaurant. Our location has its advantages and as you mentioned a challenge or... More 

Marquette, Michigan
1 review
3 of 5 stars Reviewed May 24, 2015

Front desk staff was friendly. The restaurant did have some nice deals listed but we did not try anything as we ate out elsewhere. Beds were comfortable but upon further inspection of the beds it is definitely time to upgrade them. They were old and they had holes and stains. My daughter had an accident on one of the beds... More 

Was this review helpful? Yes
Ellen M, General Manager at Holiday Inn Kalamazoo-West, responded to this review

John R, Thank you for your review and posting. I was disappointed to see the items that impacted your stay. Please know that we have been working diligently to upgrade the pool and whirlpool, as well as, increase our linen inventory. Your critique of our service level had the most impact. We truly believe that when we provide timely, efficient... More 

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