We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Kalamazoo-West

Hotel website
Hotel deals
2747 South 11th Street, Kalamazoo, MI 49009
Special Offer
Save 10-30%
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Professional photos
Holiday Inn Kalamazoo-West
View Map
Add Photo Write a Review

199 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    85
    55
    25
    18
    16
See reviews for
68
25
13
59
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Russian first
  • Any
English first
  • All months
    (199)
  • Mar-May only
    (52)
  • Jun-Aug only
    (61)
  • Sep-Nov only
    (39)
  • Dec-Feb only
    (47)
All months
michigan007
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here for one night. It's pretty much your classic Holidome with the atrium pool, hot tub, arcade, ping pong, and pool table. They have a good restaurant which we did order nachos from. What really sets this Holiday Inn apart is the great staff. The night manager, Brad, went out of his way for us. They have a free... More 

Was this review helpful? Yes
Detroit, Michigan
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is a reminder of what good family hotels used to be like. It has an old-fashioned Holidome with a large indoor pool, foosball, ping pong, pool table, fitness room, arcade room, and many large picnic tables that a family can use to eat dinner. The Holidome is maintained constantly by friendly, dedicated employees. We were there on a... More 

Was this review helpful? Yes
Driftwood, Texas
Level Contributor
58 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was rather surprised at this hotel. The last several Holiday Inn's in which I have stayed were rather sketchy and ran down. This one in Kalamazoo, albeit it rather old, I think, was very well maintained. The staff was very friendly and accommodating. We stayed here because it was pet friendly. It really was, the staff not only greeted... More 

Was this review helpful? Yes
Ellen M, General Manager at Holiday Inn Kalamazoo-West, responded to this review

Nancy W, We are glad that your dogs had a great time! Our team is quite a bunch of pet lovers. We appreciate your staying with us and your kind words. We hope to see both you and your dogs again in the near future. In the meantime, enjoy the remainder of the summer. More 

Amish Country
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 21, 2015

Hotel overall was very good. I came into contact with many staff members, all of which were helpful. 2 of these, stood out to me as "Owning" their position. Justin and Lisa made things happen with smiles abounding. I would recommend this Hotel just based on it's empowered staff.

Was this review helpful? Yes 1
Ellen M, General Manager at Holiday Inn Kalamazoo-West, responded to this review

beaverdisc, Thank you so much for your review and comments. We truly believe that it is the people our Holiday Inn Kalamazoo that makes the difference. Lisa and Justin are truly professionals and we are thrilled to have them on our team.. Our goal is to recognize all the super stars at our property, but reality is that it means... More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 10, 2015

checked in for 1 night with wife and son. i had pre booked online using points for a pool area room. they stuck us in a room looking at an air handler on the roof. asked for another room since the hotel seemed empty and the front desk jason guy says all the pool area rooms were not available. ok,... More 

Was this review helpful? Yes 1
Ellen M, General Manager at Holiday Inn Kalamazoo-West, responded to this review

Keith W, I was disappointed to see your review regarding your stay at our Holiday Inn. We do very much appreciate your candid comments and will use them to review some of our policies. While we try to be flexible with our policies when possible, we also strive to administrator them equally. I would encourage you to continue your patronage... More 

Henderson, Kentucky
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 10, 2015

During a short stay to visit family in the area, we got a great deal on a room at the Holiday Inn Kalamazoo-West through Priceline so it made for a very good value. The hotel is a bit difficult to get to in part because of construction around US 131 exit. Even without the construction, the hotel seems to be... More 

Was this review helpful? Yes 1
Ellen M, General Manager at Holiday Inn Kalamazoo-West, responded to this review

westernkguy, Thank you for taking the time to post a review relative to your experience at the Holiday Inn Kalamazoo. We do apologize for the construction causing some challenges with your arrival. The project is going to provide some wonderful new safety features for the area, but we will be glad when the orange barrels leave the area! We are... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 7, 2015

This place was great for the family. The large indoor pool was in a fun filled room! The beds and bedding were heavenly and the service at 3:00 am was amazing. We needed something from the little grocery food store and the desk person had it open and transacted in seconds with energy that one might have mistaken for the... More 

Was this review helpful? Yes
Ellen M, General Manager at Holiday Inn Kalamazoo-West, responded to this review

Ben B, Thank you so much for your kind comments and posting. We especially appreciate you mentioning our store, The Food Zoo, and our overnight team. As you mentioned, that 3rd shift is a tricky spot - usually either very quiet or busier than 2 people can handle. We are very fortunate to have a wonderful 3rd shift team that... More 

Harrison, Ohio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 12, 2015

This is my first review of any kind, but I feel I need to chare this aweful experience. My family and I traveled to Kalamazoo for a wedding and pre-booked 3 rooms or a Friday/Saturday staty, 1 room my son and wife would pay for upon checkout (2 stays), I would pay for the other 2 rooms for Fri/Sat (4... More 

Was this review helpful? Yes 2
Ellen M, General Manager at Holiday Inn Kalamazoo-West, responded to this review

George H, I apologize for the challenges during your stay with us. Please know that we are more than happy to review the billing errors and make the appropriate adjustments for you. This is generally quite easy to do. We do have a couple members of our team that are still in their final days of training. From your comments... More 

New York City, New York
Level Contributor
97 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 stars Reviewed June 7, 2015

This hotel does not put the best foot forward for the Holiday Inn chain. We arrived for a late-night arrival after a family wedding, were assigned to a second floor room, which opened to the pool atrium. The room was like a sauna and smelled very strongly of chlorine. It was clear the hotel was either full or nearly, so... More 

Was this review helpful? Yes
Ellen M, General Manager at Holiday Inn Kalamazoo-West, responded to this review

Kay M, We were disappointed to read about your experience at our Holiday Inn. Your candid comments are appreciated and will be taken into consideration as we continue the planning process for renovations. I do apologize that your experience in our restaurant was unpleasant. We did experience a high volume of diners that arrived at the same time for breakfast... More 

Moline, Illinois
Level Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed June 7, 2015

Our friends and us were visiting a brewery in town for a friend's birthday party. We got a great deal on Priceline for this hotel. The hotel was clean. The staff was friendly and helpful. They have a free shuttle van that was helpful in getting us to the brewery. Unfortunately the shuttle transportation ends at 10:30 so we had... More 

Was this review helpful? Yes
Ellen M, General Manager at Holiday Inn Kalamazoo-West, responded to this review

MolineFamily95, We are thrilled that you decided to visit Kalamazoo and our thriving craft brewing industry. Equally exciting were your comments about your experience at our Holiday Inn! We do strive to have the friendliest and most helpful staff in the area. Discover Kalamazoo has just developed a new craft brewing tour with some fun and value added components and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

131 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (37)
Viewed
Bathroom (8)
Viewed
Room/suite (10)
Viewed
Pool/beach area (4)
Viewed
Hotel & grounds (5)
Viewed
Other (10)

Management photos: Courtesy of the property manager

Viewed
All management photos (94)
Viewed
Hotel & grounds (22)
Viewed
Dining (9)
Viewed
Pool/beach area (3)
Viewed
Room/suite (30)
Viewed
Business center/function rooms (3)
Viewed
Other (27)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Kalamazoo hotels
0.8 mi away
Staybridge Suites Kalamazoo
4.1 mi away
Radisson Plaza Hotel at Kalamazoo Center
0.2 mi away
BEST WESTERN PLUS Kalamazoo Suites
Show Prices
Show Prices
Show Prices
2.3 mi away
Microtel Inn & Suites by Wyndham Kalamazoo
1.8 mi away
Hampton Inn & Suites Kalamazoo - Oshtemo
6.1 mi away
Four Points by Sheraton Kalamazoo
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay