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AmericInn Hotel & Suites Kalamazoo

Certificate of Excellence
1550 E. Kilgore Rd., Kalamazoo, MI 49001
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1 room 1 guest
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AmericInn Hotel & Suites Kalamazoo
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161 Reviews from our TripAdvisor Community

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Traveler rating
    70
    53
    15
    15
    8
See reviews for
70
23
9
29
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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  • French first
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English first
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    (161)
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    (39)
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    (37)
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Washington Court House, Ohio
Level Contributor
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Great hotel experience, Super clean, great friendly service, double queen room, Brand new. pool, breakfast. Elevator. internet. Going to stay 1 night but so nice stayed 2. Quiet, not crowded. Great price compared to some other Americinn's. Only thing lacking was refrig in room. But not a big deal.

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Green Bay
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Two problems with our stay When we arrived, the room was not ready. The bedsheets were still mussed up by somebody else, and there were towels all of the floor in the bathroom. We were given a different room, so that helped... in the end we got the room we wanted, and the overall room quality was good, but it... More 

Review collected in partnership with AmericInn Hotels and Suites

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Sault Ste. Marie, Michigan, United States
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Rooms are very comfortable and clean, staff very friendly. Only issue was the hot tub being out of order. That would have been a nice way to relax after a full day of walking the zoo. Didn't do breakfast we chose to go out to eat but was very clean and lots of options.

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AmericInnHotel, Manager at AmericInn Hotel & Suites Kalamazoo, responded to this review

Mindy, so glad you joined us. Yes, unfortunately our hot tub is down due to a major leak. All should be fixed soon. I am happy your stay was pleasant and hope to see you again soon. Have a great rest of your summer. More 

Level Contributor
5 reviews
5 hotel reviews
3 of 5 stars Reviewed July 24, 2015

I would rate this a very good hotel except for the service. Upon arrival the evening clerk gave terrible service. We were 2 adults and 3 kids and the room had a King size bed and a pullout bed/couch. There wasn't enough pillows for all of us and no blanket for the pullout. I called the clerk and he got... More 

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AmericInnHotel, Owner at AmericInn Hotel & Suites Kalamazoo, responded to this review

Hi and thank you for staying with us. I believe the "lady/owner" you are referring to is one of my front desk staff. I have since re-trained my entire front desk and breakfast attendant staff to ensure another guest does not get the same experience. I can assure you that franchise sold the hotel to a great owner and yes... More 

Milwaukee, Wisconsin
1 review
5 of 5 stars Reviewed July 24, 2015

Great place to stay, Friendly and helpful staff. I needed to change my reservation. No Problem at all. Room was clean and welcoming. I'd go back to this place in an instant. The Kalamazoo Area is a great place to visit. We used their bicycle trails.

Review collected in partnership with AmericInn Hotels and Suites

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AmericInnHotel, Manager at AmericInn Hotel & Suites Kalamazoo, responded to this review

Hi, so glad you had a great time here in Kalamazoo and that your stay was comfortable. Happy to know that my front desk staff took care of you. More 

A TripAdvisor Member
4 of 5 stars Reviewed July 23, 2015

It was a relaxing stay. .clean...quiet and very professional. The continental breakfast was hot and very good. It is conveniently located off hwy 94. We toured the Henderson castle with wine tasting. Overall good experience.

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AmericInnHotel, Manager at AmericInn Hotel & Suites Kalamazoo, responded to this review

So glad you had a wonderful time with us during your special time. Michigan have some great wineries. Hope to see you again for another anniversary. More 

Fenton, Michigan
1 review
2 of 5 stars Reviewed July 17, 2015

The hot tub was all torn apart and not in working order. The AC in the room didn't work. I told the front desk guy and he came up to the room to check it out. He agreed the air wasn't working and said "its not like its hot air". I told him I expect to be discounted and he... More 

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AmericInnHotel, Manager at AmericInn Hotel & Suites Kalamazoo, responded to this review

Hi Matt, allow me to apologize for the bad customer service you experienced, in regards to your room A/C. I have since under gone re-training of customer service with my front desk staff and maintenance have diligently inspected all A/C units in guest rooms. Have a great rest of your summer. More 

Muskegon
1 review
5 of 5 stars Reviewed June 30, 2015

Very friendly service from check in to check out. Only issue I had and it wan't that big of a deal was a faint odor that I noticed right away after opening the room door. Almost like an "incense" was burning. Other than that, it was a good experience.

Review collected in partnership with AmericInn Hotels and Suites

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AmericInnHotel, Manager at AmericInn Hotel & Suites Kalamazoo, responded to this review

So glad you had a great stay. All guest room windows have been opened to air along with your daily air freshener spray to ensure all rooms have a fabulous refreshed smell. Hope to see you again soon. More 

Dundee
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 23, 2015

This hotel's rooms seemed newly remodeled and quite clean. The room was a decent size and bathroom had plenty of space for your toiletries. The shower could have been more powerful. The pool was decent. However, from 10 pm-11 pm they only allow adults. It was a disappointment to have well behaved older children kicked out when there were clearly... More 

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AmericInnHotel, Manager at AmericInn Hotel & Suites Kalamazoo, responded to this review

Hi Kathy, thank you for joining us. I have reviewed with my housekeep team about making sure to go back to rooms that show a 'do not disturb' sign to avoid situations like the one you encountered. Our breakfast attendants have been also made aware of making sure food is stocked right up until 10am. We hope to see you... More 

South St. Paul
2 reviews
3 of 5 stars Reviewed June 15, 2015

Over charged for pet fee and double charged for room..... Was charged 4 times the price quoted. Glad I had a print out of the reservation. I was in a hurry and would not of really noticed except for the double of what I figured price. When corrected told it can take some time to credit back.

Review collected in partnership with AmericInn Hotels and Suites

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AmericInnHotel, Manager at AmericInn Hotel & Suites Kalamazoo, responded to this review

Hi Carol, so glad you joined us. Allow me to apologize for the mix up of your bill. Glad it was made aware immediate and all was corrected. More 

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