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Residence Inn Kalamazoo East

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1500 E Kilgore Road, Kalamazoo, MI 49001
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Residence Inn Kalamazoo East
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Residence Inn Kalamazoo East
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123 reviews from our community

Traveler rating
    51
    45
    14
    7
    6
See reviews for
46
19
13
37
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Salt Lake City, Utah
Contributor
19 reviews 19 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

For starters we were not aware this was apartment style, having to dress kids in coats just to go eat breakfast. They skimp on the food, and don't refill empty bowls, pans very quickly. Are they doing this to cut corners? Stop people eating breakfast? By the end of the week it tastes like reheated food. In the room, the... More 

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Northville, Michigan
Contributor
19 reviews 19 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 1, 2015

I stopped here on my way home from Chicago due to a horrible snow storm. I was greeted by Ashley and Maurice who are some of the best hotel employees who I have ever met. They bent over backwards to make sure that I was comfortable. I was beyond impressed with their service and the service from the entire staff.... More 

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Farmington Hills, Michigan
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 31, 2014

We chose this hotel because of the proximity to the Air-Zoo. We had a great time, the staff was wonderful and the breakfast was great. We really like Residence Inns because it's like coming to your own apartment while you are out site seeing. We will come back here again this summer when we take the grand-kids to the Air-zoo.

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Milton, Florida
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 29, 2014

We stayed here for 2 nights over Christmas and compared to the other hotels w stayed at on our 10 day trip, this was like a little piece of heaven! Plenty of room, clean, staff assistance with a cheerful and helpful attitude, all the comforts of home! Even a fireplace in the main room! I loved this place and didn't... More 

Was this review helpful? Yes 1
Michigan
Contributor
11 reviews 11 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 21, 2014

Wonderful accomodations, comfortable, clean, and thoughtfully set up. Quality linens, table settings, waiting for you on the snack bar, etc. Breakfast was perfect! Everything you could want. I had a wonderful time here, just very relaxing!

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Pittsburgh, Pennsylvania
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 2, 2014

As both a Marriott Platinum and Hilton Diamond member, I can not recommend a property more highly. The rooms are comfortable; but the real selling point of this property is its staff ... it is as good as any 5 star property in which I have stayed. Everyone I encountered is friendly, accommodating and genuinely dedicated to making each guest's... More 

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Atlanta, Georgia
Top Contributor
150 reviews 150 reviews
118 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed September 30, 2014

I stayed here just one night as part of a road trip. The location is fairly close to I-94 and is in a quiet area. This property follows the older Residence Inn design. The good is that it has a full kitchen with full size appliances and a wood burning fireplace. The bad is that the property consists of several... More 

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Carrie O, Manager at Residence Inn Kalamazoo East, responded to this review

Thank you for your feedback on the Residence Inn. We would like the opportunity to discuss some of your challenges further so we can make sure another guest is not experiencing the same issues. I understand that your time is valuable and would appreciate if you could take a few moments to contact Dana Jaimerson the General Manager at the... More 

New Ringgold, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 1, 2014

Three of my grandchildren, a dear friend and I recently spent a weekend in Kalamazoo. Needing accommodations for 5 people we chose a Residence Inn two bed suite. It allowed my friend to have her own private space when needed. with the sofa bed it allowed me to be in one area. with the grandchildren. Also gave access to two... More 

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Carrie O, General Manager at Residence Inn Kalamazoo East, responded to this review

JoAnn thank you for a great review. I am so glad you took the time to tell Trip advisor users about your great experience here at Residence Inn Kalamazoo. I hope we do see you again soon and appreciate you staying at our hotel. Thank you! More 

Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 29, 2014

I'm Marriott Platinum Elite, so I stay at a lot of Marriott property's a year. This by far is the oldest most rundown residence inn I have ever stayed in. Marriott should be ashamed to have there name on the front of this place. Walk into the lobby and it smells like mold, all units are like old school apts... More 

Was this review helpful? Yes 1
Carrie O, General Manager at Residence Inn Kalamazoo East, responded to this review

I am sorry your experience at the hotel was not what you expected. I appreciate the great comments about the staff and will share that information with the team. Marriott takes reviews of their hotel very serious and we would love the opportunity to speak with you directly. Please contact me at coberthaler@odysseyhotels.com. I hope you have a great rest... More 

Top Contributor
51 reviews 51 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 22, 2014

I have stayed at this hotel for past 6 months and always felt at home with the great customer service as they strive to keep their guests always happy and relaxed. With few exceptions, I always had a pleasant experience in the hotel with the added benefit of basket ball court. Few issues: gym area was small size, need to... More 

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Carrie O, General Manager at Residence Inn Kalamazoo East, responded to this review

Good Morning I would like to thank you for the great comments regarding the staff and also take a moment to apologize that you were not aware that we are a Classic Residence Inn that has the apartment like feel rather than a normal hotel experience. Residence Inn Kalamazoo and Marriott takes their feedback very serious and we would love... More 

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