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TownePlace Suites Kalamazoo

2.0 of 5
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5683 South 9th St, Kalamazoo, MI 49009
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1 room 1 guest
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TownePlace Suites Kalamazoo
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122 Reviews from our TripAdvisor Community

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Traveler rating
    61
    33
    18
    5
    5
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63
19
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16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
  • All months
    (122)
  • Mar-May only
    (23)
  • Jun-Aug only
    (44)
  • Sep-Nov only
    (35)
  • Dec-Feb only
    (20)
All months
1 review
4 of 5 stars Reviewed 2 days ago NEW

Wonderful stay, friendly staff but Tony Farrah General Manager is amazing! Great rate for a nice room and loved the makeup removing cloths. The pool did not have a hot tub but it was clean and nice. The rooms were quiet, comfortable and well appointed. Convenient location 10 minutes to the airport.

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Jackson, Michigan
1 review
5 of 5 stars Reviewed 6 days ago NEW

This hotel and it's staff is AMAZING! Every single employee from the front desk to maintenance staff greeted us every time we saw them. The hotel itself looks to be brand new and in excellent condition. Our room had a full kitchen including a full size refrigerator/freezer, dishwasher, oven with stove, microwave, coffee maker, sink, counter space and cupboards stocked... More 

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Kalamazoo, Michigan
1 review
5 of 5 stars Reviewed 1 week ago NEW

I stayed in this hotel for 5 weeks. It was always quiet, clean, and although pet friendly did not have a pet odor. The housekeeping is done thoroughly every time. The breakfast offers a nice variety and the free internet is good. The manager and staff are friendly, cheerful, and dependable. When I could not get my printer to work,... More 

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Chicago, Illinois
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in this hotel 1 night. It was a last minute decision and last minute booking. Had no idea what to expect and was pleasantly surprised upon arrival. It looks like a new or updated hotel. The ambiance and appointments are slightly modern but not overly so. The rooms are spacious. We had a king with a pullout sofa.... More 

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Mt Cobb, Pennsylvania
1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel has it all good staff, clean environment, lovely room and the breakfast is good too. We checked in with Mattie Powers at the front desk she was quite pleasantly in a cheerful mood a good dose of medicine after a long travel with kids I would recommend this hotel to anyone

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1 review
2 of 5 stars Reviewed 3 weeks ago

I have stayed at many TownPlace Suites because I consider Marriott a Value Brand. This particular stay, my family and I were highly disappointed. We were placed in the last room first floor (#133). It is directly next door to the pool. There were several issues. The room smelled something awful!!! When I approached the front desk clerk about the... More 

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TPSKZOOGM, General Manager at TownePlace Suites Kalamazoo, responded to this review

Hello MI W, Thank you for staying with us for your family fun trip. I am very sorry for the issue with your room and how our team initially reacted. We hope you will give us another chance on future travel to the Kalamazoo area. Have a great day! More 

Washington DC, District of Columbia
2 reviews
5 of 5 stars Reviewed 4 weeks ago

I traveled with my son for his national tennis tournament to Kalamazoo. We really enjoyed our stay at this place. The front desk staff was extremely professional. Anytime I had an issue or had a question for the employees of the hotel, they were very welcoming with a greeting & a welcoming respond. We stayed about 8 days - housekeeping... More 

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Roanoke, Virginia
1 review
1 of 5 stars Reviewed 4 weeks ago

At the front desk it seemed that my reservation for 2 adjoining rooms, 1 of them handicapped accessible, was go to be granted. When I put the key in the first door not only was it not ready, BUT PEOPLE WERE STILL IN IT. Embarrassed and inconvenienced, I had to put my handicapped Mother back in the hot car to... More 

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TPSKZOOGM, General Manager at TownePlace Suites Kalamazoo, responded to this review

Hello Abbe, I am so very sorry for the mistake at check-in with your reservation and for the inconveniences this caused. This is not the norm for our property and I hope you will give us another chance on any future travel to the area to make it up to you. Please reach out to me directly with any additional... More 

Cleveland, Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 20, 2015

We really enjoyed our stay at Towneplace Suites while in town for my husband's disc golf tournament. The front desk staff was extremely pleasant upon our arrival and continued to be throughout our stay. Anytime I passed an employee of the hotel, they were very welcoming with a greeting, and asked if we needed anything. The room was beautiful, and... More 

Was this review helpful? Yes 1
TPSKZOOGM, General Manager at TownePlace Suites Kalamazoo, responded to this review

Hello Abbe, I am so very sorry for the mistake at check-in with your reservation and for the inconveniences this caused. This is not the norm for our property and I hope you will give us another chance on any future travel to the area to make it up to you. Please reach out to me directly with any additional... More 

Columbus, Ohio
1 review
5 of 5 stars Reviewed July 19, 2015

in trying to make arrangements to attend an upcoming wedding trip to Kalamazoo this coming October, Corey went above and beyond to meet my needs. He was patient, kind, courteous and made me feel that my reservation was important and he made sure I booked exactly what I wanted, Phone etiquette is becoming a lost art and if Corey is... More 

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