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TownePlace Suites Kalamazoo

2.0 of 5
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5683 South 9th St, Kalamazoo, MI 49009
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TownePlace Suites Kalamazoo
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Ranked #12 of 32 Hotels in Kalamazoo
A recent review
5 of 5 stars reviewed 1 week ago
Cary B Cleveland, Ohio
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115 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Roanoke, Virginia
1 of 5 stars Reviewed 5 days ago NEW

At the front desk it seemed that my reservation for 2 adjoining rooms, 1 of them handicapped accessible, was go to be granted. When I put the key in the first door not only was it not ready, BUT PEOPLE WERE STILL IN IT. Embarrassed and inconvenienced, I had to put my handicapped Mother back in the hot car to... More 

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Cleveland, Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We really enjoyed our stay at Towneplace Suites while in town for my husband's disc golf tournament. The front desk staff was extremely pleasant upon our arrival and continued to be throughout our stay. Anytime I passed an employee of the hotel, they were very welcoming with a greeting, and asked if we needed anything. The room was beautiful, and... More 

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Columbus, Ohio
5 of 5 stars Reviewed 2 weeks ago

in trying to make arrangements to attend an upcoming wedding trip to Kalamazoo this coming October, Corey went above and beyond to meet my needs. He was patient, kind, courteous and made me feel that my reservation was important and he made sure I booked exactly what I wanted, Phone etiquette is becoming a lost art and if Corey is... More 

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Kitchener, Canada
Level Contributor
170 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our 2 queen bed reservation turned into a queen bed with a sofa bed, and the end of the sofa bed almost touched the one side of the queen, so accommodations were tighter than the budget motels - and that was truly disappointing. However a friendly person at the front desk after a very long day driving can make up... More 

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Dayton, Ohio
Level Contributor
110 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We usually prefer Towneplace Suites or Residence Inns when we can have 2 separate bedrooms because we have 2 active children and we like more space, but this particular Towneplace Suite doesn't offer that luxury. Although, we did have a kitchen/living area separate from the bedroom, both queen beds were in the same bedroom. I guess what the most troubling... More 

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TPSKZOOGM, General Manager at TownePlace Suites Kalamazoo, responded to this review

Thank you for staying with us Amy and for leaving feedback. I noticed you scored our team a 5 on service! We are here to make you feel relaxed and comfortable when visiting Kalamazoo. If traveling to the area again I have a list of my personal favorite locally owned restaraunts within a couple miles of the hotel. More 

Waterloo
Level Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were driving from Ontario to Wisconsin and stopped in Kalamazoo along the way. The Towneplace Suites was a convenient stop. The breakfast was basic, but satisfactory. The gym was upgraded but small - only 1 treadmill, 1 eliptical, and 1 bike. Each machine had its own TV which was nice. The room appeared clean, however we noticed a black... More 

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Michigan
Level Contributor
103 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed June 14, 2015

By mistake we had booked a double queen room and forget to change it. When we checked in we remembered out mistake but the desk agent was able to quickly find us a single king room that we should have originally reserved. We found the room to be very clean and very large. Our rate was $62.50 plus state and... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 14, 2015 via mobile

If you don't mind broken elevators (all), piles of pizza boxes in the halls, screaming kids at 7am running in the halls or dogs the size of German Shepards also running unleashed in the halls then this is the place for you! The listing we purchased was for a suite- 2 queens with a studio. Unfortunately, those were sold out... More 

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TPSKZOOGM, General Manager at TownePlace Suites Kalamazoo, responded to this review

Dear HappyCamper, I am very sorry for the less than satisfactory stay from this past weekend and for miscommunication on what we have to offer. We hope you will give us another chance on future travel to the area to make it up to you and show that we are an amazing property. Our Studio Suites are like a "Studio... More 

Manteno, Illinois
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 11, 2015

This hotel is very nice and was a great choice for my family while in town for a wedding. Our room was amazing. Clean, spacious and perfect for my active little ones. The pool was chilly, but the kids loved it. The hotel staff was very friendly and was quick to let us know about local roads under construction so... More 

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Chicago, Illinois
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed May 27, 2015

This was my first time staying at TownePlace Suites and I was very pleasantly surprised. I would compare this to a Holiday Inn Express but nicer and with a better layout. Everything was new, clean and well maintained. The layout of the room was great and I loved their creative use of design to maximize the space. We didn't get... More 

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