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Staybridge Suites Kalamazoo

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2001 Seneca Lane, Kalamazoo, MI 49003
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Staybridge Suites Kalamazoo
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154 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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Cabot, Arkansas
1 review
5 of 5 stars Reviewed 4 days ago NEW

Super clean! Great hot breakfast buffet! The pool and outdoor courtyard with a grill was all very nice and clean. We were able to sit outside and visit with our family. Ask for Zeus at the front desk - He and the rest of the staff took great care of us Southern folks!

Was this review helpful? Yes
Cassie B, Manager at Staybridge Suites Kalamazoo, responded to this review

Dear tallen04~ Thank you for taking the time to write a review of our hotel and staff. Zeus is awesome, isn't he?! We are glad that you were able to enjoy our courtyard and pool area. I will be sure to read this to our staff and make sure Zeus sees it too! Thank you for choosing Staybridge Suites and... More 

Plainfield, Indiana
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This property was a pleasant experience from the check-in until the check-out. Pleasant staff. We had an exceptionally quiet room. This hotel is convenient to Hwy 131 (except the exit is under construction and a mess), close to Western Michigan University, and close to shopping and restaurants. The buffet breakfast was special with great scrambled eggs (the best eggs I... More 

Was this review helpful? Yes
Cassie B, Manager at Staybridge Suites Kalamazoo, responded to this review

Dear Greg H~ Thank you very much for the great review of our hotel and staff! We are very pleased that you enjoyed your stay with us and were able to enjoy the amenities we have to offer. Our social hour that is on Tuesdays, Wednesdays, and Thursdays are a great time to relax and unwind after a busy day.... More 

South Lyon
1 review
5 of 5 stars Reviewed 6 days ago NEW

This was the most comfortable hotel sleep I have perhaps ever had. Comfortable bedding. Good shower. The suite was very impressive, affordable, and very nice. Nice breakfast too with plenty of choices. Close to WMU.

Was this review helpful? Yes
Cassie B, Manager at Staybridge Suites Kalamazoo, responded to this review

Dear lisafitzpatrickkeele~ Thank you so much for the review of our hotel. I am very glad that you had a great nights sleep and enjoyed our breakfast. I am happy that you enjoyed your stay with us. We appreciate your business. Hope to see you again soon! Cassie Billington Operations Manager More 

Birmingham, Michigan
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

This was just a quick overnight visit. The hotel is in a great location near quite a few restaurants (...and Starbucks is right across the street!!). Zeus at the front desk was very friendly and helpful. The rooms are quite spacious and clean, and they have a functional kitchen. The decor is modern and the beds were comfy.

Was this review helpful? Yes
Cassie B, Manager at Staybridge Suites Kalamazoo, responded to this review

Dear Deirde B~ We are glad that you enjoyed your stay with us, even if it was a short one. We are happy we were able to exceed your expectations. When you come back to Kalamazoo to visit WMU, we hope that you come visit us again. Thank you for choosing Staybridge Suites in Kalamazoo. See you soon! Cassie BIllington... More 

Europe
1 review
2 of 5 stars Reviewed 1 week ago

We stayed at Staybridge Suites Kalamazoo during 4-5 days. The hotel was good, but the bill was a mess. We figured out three mistakes, all in favor of the hotel! One person surcharged 50%, one person charged twice, and a third person charged with the wrong, private credit card. Since I invited all guests (four business partners from Switzerland, Germany,... More 

Was this review helpful? Yes
Cassie B, Manager at Staybridge Suites Kalamazoo, responded to this review

Dear ChristophF1977~ Thank you for your review of our hotel. We appreciate the feedback you have provided. I am glad that we were able to handle the billing issues with you right away and correct any errors you found. We are glad that you did enjoy your stay with us. Thank you for choosing Staybridge Suites in Kalamazoo MI. See... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

We were in for Graduation and business, had family and booked a costly two bed room suite. Saturday morning called the front desk to request the cleaing of the suite by house keeping. To my utter amazement they said we have no housekeeping on the weekend, you can come to the front desk for towels. The next comment was will... More 

Was this review helpful? Yes
Cassie B, Manager at Staybridge Suites Kalamazoo, responded to this review

Dear CulinaryQueen4545~ Thank you for the feedback about our hotel. I am very sorry about the way your request for housekeeping services on the weekend were handled. We do have housekeeping services on a request basis only, and we should have taken care of your room for you. Please feel free to contact me to discuss this further, as I... More 

Birmingham, Alabama
1 review
5 of 5 stars Reviewed 4 weeks ago

My husband, myself, and 1 year old all stayed here for 6 nights last week. Our 1 bedroom suite was very comfortable and laid out perfectly for our needs. The staff was exceedingly professional. You can't beat free breakfast and free dinner Tue-Thur. The food is overall decent quality too and I was pleased to save on our food bill... More 

Was this review helpful? Yes
Cassie B, Manager at Staybridge Suites Kalamazoo, responded to this review

Dear Sarah S~ Thank you so much for your feedback. We are glad that you enjoyed your stay with us. We are sorry for the placement of that party next to your room, and glad that Zeus was able to help correct that and get you moved into a quiet location of the hotel. We always strive to make our... More 

Colorado
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Quite possibly the worst hotel I've ever stayed in. We requested to be moved three times and then toured two more rooms all of which were filthy. The front desk guy couldn't even be bothered to get off the phone to speak with me, just shoved keys at me. The floors hadn't been vacuumed in ages, there were stains everywhere,... More 

Was this review helpful? Yes
Cassie B, Manager at Staybridge Suites Kalamazoo, responded to this review

Dear Armynomad~ I am very sorry to hear about your experience at our hotel. I am happy that these issues were resloved. We do appreciate your feedback as we are always looking to make our hotel better. Thank you and Happy travels. Cassie BIllignton Operations Manager More 

Portland, Michigan
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 27, 2015

If you don't mind sleeping a bed that someone else did without being changed then go for it! Nothing is worse than traveling all day, doing some work and wanting to go to bed to find that a gorilla just slept in your bed. Changed rooms and you guessed it, dirty again. Floors were really dirty in room. Lobby was... More 

Was this review helpful? Yes 1
Cassie B, Manager at Staybridge Suites Kalamazoo, responded to this review

Dear Tim S.~ I am very sorry to hear that your room was not up to standard. This is unacceptable. I am happy to hear that you enjoyed the rest of your stay with us though. Please feel free to contact me, so that I can get get more information from you. I will also like to make this right... More 

Dublin, Ohio
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 4, 2015

We stayed here in August 2014 and were impressed, and so we decided to stay here again. We enjoyed the same great service this time around. What really secured a high rating from us was the front desk guy, Zeus. We were in town helping family friends prepare for the prom, and Zeus was very helpful in recommending a restaurant,... More 

Was this review helpful? Yes 2
Cassie B, Manager at Staybridge Suites Kalamazoo, responded to this review

Dear Elizabeth D~ Thank you so very much for this great review of our hotel and Zeus! He is a new employee and we are super glad that we have him! He is fantastic! We are glad that you enjoyed your stay with us. I have printed a copy of this review to post for all of our employees to... More 

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