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Country Inn & Suites By Carlson, Kalamazoo, MI

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1912 East Kilgore Road, Kalamazoo, MI 49002
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Country Inn & Suites By Carlson, Kalamazoo, MI
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Country Inn & Suites By Carlson, Kalamazoo, MI
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120 Reviews from our TripAdvisor Community

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Traveler rating
    28
    36
    23
    16
    17
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53
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24
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
  • All months
    (120)
  • Mar-May only
    (36)
  • Jun-Aug only
    (43)
  • Sep-Nov only
    (27)
  • Dec-Feb only
    (14)
All months
1 review
1 of 5 stars Reviewed 1 week ago

First room smelled like smoke then problem with my bill and wrong information left me paying for a night I didn't stay. Management not understanding at all. I would not go back to this hotel. Only positive is the front desk staff were friendly.

Was this review helpful? Yes
Tristan B, Manager at Country Inn & Suites By Carlson, Kalamazoo, MI, responded to this review

Thank you for taking the time to write your review. The Country Inn & Suites, Kalamazoo and the Carlson Rezidor Hotel Group will work diligently to ensure your claim is fully investigated. We appreciate you bringing this matter to our attention. To discuss your stay further, please contact the hotel directly, and ask for Tristan. More 

Titusville, Florida
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The inn is very hard to find even with GPS. It is close to I-94 but requires several turns and is back behind other buildings. The free Wifi worked in the lobby but almost no signal was available in the hotel room. The breakfast was pretty good but the sausage was pre-cooked and packaged, heat and serve stuff. There were... More 

Was this review helpful? Yes
Tristan B, Manager at Country Inn & Suites By Carlson, Kalamazoo, MI, responded to this review

Thank you for taking the time to write your review. The Country Inn & Suites, Kalamazoo and the Carlson Rezidor Hotel Group will work diligently to ensure your claim is fully investigated. We appreciate you bringing this matter to our attention. To discuss your stay further, please contact the hotel directly, and ask for Tristan, Operations Manager. More 

Orlando, Florida
1 review
4 of 5 stars Reviewed 2 weeks ago

I inadvertently left a small item in my room when I checked out. I called to check on it that night. No one had turned it in, but was told to call back the next day. Olga went the extra mile to find the item, box it, and have it sent to me. I thought it was gone forever, but... More 

Was this review helpful? Yes
Tristan B, Manager at Country Inn & Suites By Carlson, Kalamazoo, MI, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our friendly and accommodating staff. We look forward to your next stay. Please "Like" us on Facebook to stay informed of our upcoming specials! More 

Massachusetts
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Not to repeat myself, but the people are all that matter in this business. Angela at the front desk was very easy to deal with, helped me make dinner plans and generally did her job very well. All the rest is details. Room, bed, food - nice and up to expectations. People alone matter.

Was this review helpful? Yes
Tristan B, Manager at Country Inn & Suites By Carlson, Kalamazoo, MI, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our friendly and accommodating staff. We look forward to your next stay. Please "Like" us on Facebook to stay informed of our upcoming specials! More 

Grand Rapids, Michigan
1 review
1 of 5 stars Reviewed May 27, 2015

This place is dirty. It does not have a hot tub as indicated on the internet. The pool was full of floating black hairs. I wish i would have checked out after finding those. It was all downhill from there.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Tristan B, Manager at Country Inn & Suites By Carlson, Kalamazoo, MI, responded to this review

Thank you for taking the time to write your review. The Country Inn & Suites, Kalamazoo and the Carlson Rezidor Hotel Group will work diligently to ensure your claim is fully investigated. We appreciate you bringing this matter to our attention. To discuss your stay further, please contact the hotel directly, and ask for Tristan! More 

Miamisburg, Ohio
1 review
3 of 5 stars Reviewed May 18, 2015

The rooms were clean and for the most part the staff was friendly. I did nit like the fact they closed the pool early for no reason. The continental breakfasr was a joke. All the juices were extremely waterd down and the could not keep the buffet stocked.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Tristan B, Manager at Country Inn & Suites By Carlson, Kalamazoo, MI, responded to this review

Thank you for taking the time to write your review. The Country Inn & Suites, Kalamazoo and the Carlson Rezidor Hotel Group will work diligently to ensure your claim is fully investigated. We appreciate you bringing this matter to our attention. To discuss your stay further, please contact the hotel directly, and ask for Tristan! More 

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