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Country Inn & Suites By Carlson, Kalamazoo, MI

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1912 East Kilgore Road, Kalamazoo, MI 49002
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Country Inn & Suites By Carlson, Kalamazoo, MI
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Country Inn & Suites By Carlson, Kalamazoo, MI
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112 reviews from our community

Traveler rating
    26
    33
    22
    15
    16
See reviews for
48
10
5
23
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
  • All months
    (112)
  • Mar-May only
    (36)
  • Jun-Aug only
    (35)
  • Sep-Nov only
    (27)
  • Dec-Feb only
    (14)
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Grand Rapids, Michigan
1 review
1 of 5 stars Reviewed 3 days ago NEW

This place is dirty. It does not have a hot tub as indicated on the internet. The pool was full of floating black hairs. I wish i would have checked out after finding those. It was all downhill from there.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Tristan B, Manager at Country Inn & Suites By Carlson, Kalamazoo, MI, responded to this review

Thank you for taking the time to write your review. The Country Inn & Suites, Kalamazoo and the Carlson Rezidor Hotel Group will work diligently to ensure your claim is fully investigated. We appreciate you bringing this matter to our attention. To discuss your stay further, please contact the hotel directly, and ask for Tristan! More 

Miamisburg, Ohio
1 review
3 of 5 stars Reviewed 1 week ago

The rooms were clean and for the most part the staff was friendly. I did nit like the fact they closed the pool early for no reason. The continental breakfasr was a joke. All the juices were extremely waterd down and the could not keep the buffet stocked.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Tristan B, Manager at Country Inn & Suites By Carlson, Kalamazoo, MI, responded to this review

Thank you for taking the time to write your review. The Country Inn & Suites, Kalamazoo and the Carlson Rezidor Hotel Group will work diligently to ensure your claim is fully investigated. We appreciate you bringing this matter to our attention. To discuss your stay further, please contact the hotel directly, and ask for Tristan! More 

Bay City, Michigan
1 review
2 of 5 stars Reviewed 1 week ago

I made a last minute trip to meet my daughter from Chicago and this was the only suite we could find.For what we payed we were dissappointed. The rooms are dark and gloomy. We didn't feel anything was very clean.the towels were stained, the toilet seat was loose, the shower dripped all night. There is really nowhere outside to sit... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Tristan B, Manager at Country Inn & Suites By Carlson, Kalamazoo, MI, responded to this review

We appreciate you taking the time share your experience and we apologize that you were not satisfied with the condition of the hotel during your stay. Your comments are valued, and your suggestions will be considered for improvements in the future. To discuss your stay further, please contact the hotel directly, and ask for Tristan. More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Stayed this past weekend at Country Inn with my daughters soccer team. The front desk gal Becca did an awesome job taking care of our large group. She really went above and beyond. The kids had a blast in the pool although it was pretty warm in there.

Was this review helpful? Yes
Tristan B, Manager at Country Inn & Suites By Carlson, Kalamazoo, MI, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our friendly staff and inviting pool. We look forward to your next stay. Please "Like" us on Facebook to stay informed of our upcoming specials! More 

1 review
5 of 5 stars Reviewed April 19, 2015 via mobile

I made my reservations for the wrong day. Expedia did not want to refund my money even though the date was a month away. The manager, Tristin, helped me cancel my reservation and get a refund. She booked me right there over the phone to avoid having to deal with Expedia. Will stay again.

Was this review helpful? Yes
Tristan L, Manager at Country Inn & Suites By Carlson, Kalamazoo, MI, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that our manager went above and beyond to make you feel like your concerns mattered. We look forward to your next stay. Please "Like" us on Facebook to stay informed of our upcoming specials! More 

Wisconsin
1 review
5 of 5 stars Reviewed April 15, 2015

We came into town after losing my father. Although we were there for a not so good thing, the staff perk us up and made us feel like they were apart of our family as well. One front desk agent even cried with us in the lobby on our second day in town. Making us feel at home is very... More 

Was this review helpful? Yes
Tristan L, Manager at Country Inn & Suites By Carlson, Kalamazoo, MI, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our country hospitality while staying with us in Kalamazoo. We look forward to your next stay. Please "Like" us on Facebook to stay informed of our upcoming specials! More 

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Room/suite (9)
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Pool/beach area (1)
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