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Country Inn & Suites By Carlson, Kalamazoo

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1912 East Kilgore Road, Kalamazoo, MI 49002
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Country Inn & Suites By Carlson, Kalamazoo
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164 Reviews from our TripAdvisor Community

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Muskegon, Michigan
1 review
1 of 5 stars Reviewed 4 weeks ago

Been here on business nice stay this time playing will come again nice sweet desk friendly and helpful Breakfast fast and good hot and cold fruits and coffee amen. Pool warm kids playing exercise room ready to go

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank bryanp846
CarlsonRezidor, Online Customer Care at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our pool and breakfast. We look forward to your next stay. More 

South Bend, IN
Level Contributor
154 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 stars Reviewed January 4, 2016

Located near Kalamazoo airport. This seems to be an older hotel that has been updated, but still needs maintenance. Sink drain in bathroom partially clogged. Incomplete repair around the shower fixtures. Door on frig cabinet held closed with wedged in coffee packet. Waffle maker in breakfast room did not work. The common areas were pretty cold, but our room was... More 

Helpful?
Thank compost4all
Tristan B, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

Thank you for taking the time to write your review. The Country Inn & Suites, Kalamazoo and the Carlson Rezidor Hotel Group will work diligently to ensure any claim is fully investigated. We appreciate you bringing this matter to our attention. More 

Muskegon County, Michigan
1 review
5 of 5 stars Reviewed January 3, 2016

Everyone was very nice. The hotel was clean. The breakfast was good. It was centrally located. The pool area could be bigger. I would stay there again. The price was reasonable. I would stay there again .

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Mary C
Tristan B, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our friendly staff, tasty breakfast and clean property. We look forward to your next stay. More 

Chicago, Illinois
1 review
1 of 5 stars Reviewed November 25, 2015

This hotel is dirty - rooms and towels - and cannot (or will not) even provide basics like hot water in the room. When asked, the front desk said they've never heard this complaint before. Really?? I am reading the reviews....and ours was not a unique experience. Absolutely ridiculous at over $100 a night in Kalamazoo.

Helpful?
Thank S G
Tristan B, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

Thank you for taking the time to write your review. The Country Inn and Suites, Kalamazoo and the Carlson Rezidor Hotel Group will work diligently to ensure any claim is fully investigated. We appreciate you bringing these matters to our attention. More 

East Moline, Illinois
1 review
3 of 5 stars Reviewed October 28, 2015

Staff here is very friendly, but neither of our bathrooms were cleaned, there were dirty towels hanging on the bathroom door, and the toilet paper hadn't been replaced. The breakfast wasn't very good and there were no healthy choices. There was no one servicing the breakfast either, so we had to go through cabinets looking to refill creamer and sugar.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank 86ericah
Tristan B, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We understand it is important that guests rooms are clean upon arrival . We will review the conditions of our rooms with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites by... More 

Kalamazoo, Michigan
1 review
2 of 5 stars Reviewed October 15, 2015

So we read the reviews, called way ahead and booked a room for my two grandson's birthdays. The person who took the reservation and her manager both gave us permission to have a gathering of family and a few friends for their 4th and 9th birthdays. They said we could use the breakfast area for cake and presents then use... More 

Helpful?
Thank Grandmatraveler7
Tristan B, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

Thank you for taking the time to write your review. The Country Inn & Suites and the Carlson Rezidor Hotel Group will work diligently to ensure any claim is fully investigated. We appreciate you bringing this matter to our attention. More 

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