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Country Inn & Suites By Carlson, Kalamazoo

2.5 of 5 1912 East Kilgore Road, Kalamazoo, MI 49002
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Country Inn & Suites By Carlson, Kalamazoo
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Country Inn & Suites By Carlson, Kalamazoo
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91 reviews from our community

Traveler rating
    17
    31
    18
    12
    13
See reviews for
35
9
4
19
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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    (17)
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Orlando, Florida
Top Contributor
143 reviews 143 reviews
76 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed December 18, 2014

Check in was fast and smooth. However I did notice over that two days that I stayed there that the front desk was often unmanned. My suite was large and in very good condition. Everything worked as expected. Unfortunately the Internet was quite slow at times and the breakfast area and breakfast selections were decidedly unappealing. For example, the donuts... More 

Was this review helpful? Yes 1
Bay City, United States
1 review
4 of 5 stars Reviewed December 4, 2014

My hotel room was in excellent condition and there was a lot of room. The bed was comfortable. I enjoyed a complimentary breakfast that included hot and cold choices. The internet was disappointing but I did not report it so I can't complain too much.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Tristan L, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed Country Inn & Suites. We look forward to your next stay. Please friend us on Facebook to stay informed of our upcoming specials! More 

Streamwood, United States
1 review
1 of 5 stars Reviewed November 29, 2014

We waited 35 minutes to check in, no staff was at the front desk, nor did they answer the little bell they had placed there. When the person on duty appeared, he was sweaty, and his clothes were mussed. He claimed to have been cleaning a room. I was on the phone with Carlson Concierge when he arrived, and the... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CarlsonRezidor, Online Support Specialist at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

Thank you for taking the time to write your review. We apologize for the disappointing service you received during check in from the staff. We want to make sure our guests are comfortable and receive the best service. We appreciate you letting us know that the coffee was good. We hope for another chance to exceed your expectations in the... More 

Blissfield, United States
1 review
4 of 5 stars Reviewed November 15, 2014

This was a secret adventure that my husband and I planned at the last minute in order to spend so fun time with our very busy son. He lives in Grand Rapids MI and we live in Blissfield MI. Kalamazoo offered a midway point and the Country Inn & Suites was my choice for lodging (Club Carlson Member). The front... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Tristan L, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed Country Inn & Suites. We look forward to your next stay. Please friend us on Facebook to stay informed of our upcoming specials! More 

warren, United States
1 review
3 of 5 stars Reviewed November 10, 2014

Nothing very fancy or outstanding about this hotel. Breakfast was minimal & not very good. Out of cookies during out entire weekend stay. Front desk personnel was very nice. Rooms were clean and coffee was good.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Tristan L, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

We are sorry to hear that you were not satisfied with the “Be Our Guest” Breakfast. Our goal is to ensure fresh food is provided and that each item is available for all of our guests. Your review gives us the opportunity to correct any deficiencies we may have in our service. If you would like to discuss your concern... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 27, 2014

We stayed at your location on 10/25/14. Once settled in our room we moved the pillows to get ready to relax and what do we find, mouse feces on the bed under the pillows. Of course we were shocked and grossed out. I went downstairs and told the attendant. They had one room left that we could move into. The... More 

Was this review helpful? Yes 1
Tristan L, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

Thank you for taking the time to write your review. The Country Inn & Suites and the Carlson Rezidor Hotel Group will work diligently to ensure any claim is fully investigated. We appreciate you bringing this matter to our attention. To discuss your stay further, please contact the hotel directly, and ask for Tristan. More 

Toledo, United States
1 review
4 of 5 stars Reviewed October 18, 2014

Staff was pleasant, room was very nice. Pool room was very warm, yet pool water was too cold. Staff was accommodating and turned the temperature up. Complimentary breakfast was not good the day I had it. Be sure not to miss out on the free cookies at the front desk. Unfortunately, I did.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Tristan L, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

We are sorry to hear that you were not satisfied with the “Be Our Guest” Breakfast. Our goal is to ensure fresh food is provided and that each item is available for all of our guests. Your review gives us the opportunity to correct any deficiencies we may have in our service. If you would like to discuss your concern... More 

Three Rivers
Contributor
19 reviews 19 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 14, 2014

This is a nice hotel, that's very close to the Kalamazoo airport. Despite the fact that it's close to airport AND I-94, we were not at all bothered by noise outside. The room was nice; the breakfast was very good. You can walk to Brewster's restaurant, where the food is good and you can play trivia. Great get-away spot.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Tristan L, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay at Country Inns & Suites Kalamazoo. We look forward to your next stay. Please friend us on Facebook to stay informed of our upcoming specials! More 

Tegucigalpa, Honduras
Top Contributor
294 reviews 294 reviews
119 hotel reviews
151 helpful votes 151 helpful votes
4 of 5 stars Reviewed October 12, 2014

I like Country Inn & Suites, I stay in them a lot. I know what to expect. And this property met my expectations. I was on a business trip across Michigan, and decided to overnight here. I found the hotel to be clean, quiet and comfortable. Country Inn & Suites are mid market brands, so they should have higher standards... More 

Was this review helpful? Yes
Tristan L, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Please friend us on Facebook to stay informed of our upcoming specials! More 

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Additional Information about Country Inn & Suites By Carlson, Kalamazoo

Address: 1912 East Kilgore Road, Kalamazoo, MI 49002
Phone Number:
Location: United States > Michigan > Kalamazoo County > Kalamazoo
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Kalamazoo 2.5*
Number of rooms: 79
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Also Known As:
Country Inn Kalamazoo
Kalamazoo Country Inn

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