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Country Inn & Suites By Carlson, Kalamazoo

2.5 of 5 1912 East Kilgore Road, Kalamazoo, MI 49002
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Country Inn & Suites By Carlson, Kalamazoo
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Country Inn & Suites By Carlson, Kalamazoo
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93 reviews from our community

Traveler rating
    17
    31
    18
    14
    13
See reviews for
36
9
4
19
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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    (17)
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Grand Haven, Michigan
1 review
2 of 5 stars Reviewed 3 weeks ago

The staff was friendly but I was actually charged 50% more than what I was quoted over the phone!! They refused to correct the charge!! Needless to say I will not stay with them again! The manager did not even talk to me personally but delivered the message through an employee. NOT good customer service!

Was this review helpful? Yes
Tristan L, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

We appreciate you bringing this matter to our attention. We understand the inconvenience an unexpected charge can cause. Please contact Tristan, Operations Manager directly if you require additional assistance in this matter. I would like to look into this matter further and solve this issue for you. A rate guaranteed to a guest should always be followed. Please contact me... More 

Orlando, Florida
Top Contributor
146 reviews 146 reviews
78 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed December 18, 2014

Check in was fast and smooth. However I did notice over that two days that I stayed there that the front desk was often unmanned. My suite was large and in very good condition. Everything worked as expected. Unfortunately the Internet was quite slow at times and the breakfast area and breakfast selections were decidedly unappealing. For example, the donuts... More 

Was this review helpful? Yes 1
Tristan L, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

We appreciate your feedback regarding our breakfast selection. We regret to hear your dining experience did not meet your expectations. We have passed on your comments and concerns to our breakfast department so they may address this situation with the team and ensure that we deliver outstanding service and presentation. More 

Bay City, United States
1 review
4 of 5 stars Reviewed December 4, 2014

My hotel room was in excellent condition and there was a lot of room. The bed was comfortable. I enjoyed a complimentary breakfast that included hot and cold choices. The internet was disappointing but I did not report it so I can't complain too much.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Tristan L, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed Country Inn & Suites. We look forward to your next stay. Please friend us on Facebook to stay informed of our upcoming specials! More 

Streamwood, United States
1 review
1 of 5 stars Reviewed November 29, 2014

We waited 35 minutes to check in, no staff was at the front desk, nor did they answer the little bell they had placed there. When the person on duty appeared, he was sweaty, and his clothes were mussed. He claimed to have been cleaning a room. I was on the phone with Carlson Concierge when he arrived, and the... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CarlsonRezidor, Online Support Specialist at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

Thank you for taking the time to write your review. We apologize for the disappointing service you received during check in from the staff. We want to make sure our guests are comfortable and receive the best service. We appreciate you letting us know that the coffee was good. We hope for another chance to exceed your expectations in the... More 

Blissfield, United States
1 review
4 of 5 stars Reviewed November 15, 2014

This was a secret adventure that my husband and I planned at the last minute in order to spend so fun time with our very busy son. He lives in Grand Rapids MI and we live in Blissfield MI. Kalamazoo offered a midway point and the Country Inn & Suites was my choice for lodging (Club Carlson Member). The front... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Tristan L, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed Country Inn & Suites. We look forward to your next stay. Please friend us on Facebook to stay informed of our upcoming specials! More 

warren, United States
1 review
3 of 5 stars Reviewed November 10, 2014

Nothing very fancy or outstanding about this hotel. Breakfast was minimal & not very good. Out of cookies during out entire weekend stay. Front desk personnel was very nice. Rooms were clean and coffee was good.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Tristan L, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

We are sorry to hear that you were not satisfied with the “Be Our Guest” Breakfast. Our goal is to ensure fresh food is provided and that each item is available for all of our guests. Your review gives us the opportunity to correct any deficiencies we may have in our service. If you would like to discuss your concern... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 27, 2014

We stayed at your location on 10/25/14. Once settled in our room we moved the pillows to get ready to relax and what do we find, mouse feces on the bed under the pillows. Of course we were shocked and grossed out. I went downstairs and told the attendant. They had one room left that we could move into. The... More 

Was this review helpful? Yes 1
Tristan L, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

Thank you for taking the time to write your review. The Country Inn & Suites and the Carlson Rezidor Hotel Group will work diligently to ensure any claim is fully investigated. We appreciate you bringing this matter to our attention. To discuss your stay further, please contact the hotel directly, and ask for Tristan. More 

Toledo, United States
1 review
4 of 5 stars Reviewed October 18, 2014

Staff was pleasant, room was very nice. Pool room was very warm, yet pool water was too cold. Staff was accommodating and turned the temperature up. Complimentary breakfast was not good the day I had it. Be sure not to miss out on the free cookies at the front desk. Unfortunately, I did.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Tristan L, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

We are sorry to hear that you were not satisfied with the “Be Our Guest” Breakfast. Our goal is to ensure fresh food is provided and that each item is available for all of our guests. Your review gives us the opportunity to correct any deficiencies we may have in our service. If you would like to discuss your concern... More 

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Additional Information about Country Inn & Suites By Carlson, Kalamazoo

Address: 1912 East Kilgore Road, Kalamazoo, MI 49002
Phone Number:
Location: United States > Michigan > Kalamazoo County > Kalamazoo
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Kalamazoo 2.5*
Number of rooms: 79
Reservation Options:
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Also Known As:
Country Inn Kalamazoo
Kalamazoo Country Inn

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