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All 31 Kalamazoo hotels

Country Inn & Suites By Carlson, Kalamazoo

2.5 of 5 Hotel   |   1912 East Kilgore Road, Kalamazoo, MI 49002
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46%
Ranked #18 of 31 hotels in Kalamazoo
A recent review
3 of 5 stars reviewed 4 days ago
Dorothie M Warrenville, United States
  • Overview
  • Reviews (66)
  • Photos (16)
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66 people have reviewed this hotel

Traveler rating
    12
    19
    14
    11
    10
See reviews for
27
7
3
12
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Warrenville, United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

The motel was hard to find, if looking at the map in the Country Inns & Suites Book. It gives incomplete directions. The motel is out of the way, which could be considered good, because it was quiet - no traffic noise. Poor design of the bathroom, just a little too small. Couldn't close the bathroom door unless we put... More

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Tristan L, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

Thank you for taking the time to write your review. The Country Inn & Suites Kalamazoo and the Carlson Rezidor Hotel Group will work diligently to ensure any claim is fully investigated. We appreciate you bringing this matter to our attention. To discuss your stay further, please contact the hotel directly, and ask for Tristan, Operations Manager. More

Vero Beach, Florida
Contributor
13 reviews 13 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

This should have been a nice place to stay. Very close to the airport, seems like a safe area. First I had purchased this room on line. They demanded a $100 room security deposit for each room. It was mid night so I stayed but I did not like it. The room had old style linen. I just don't like... More

Was this review helpful? Yes
Tristan L, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

Thank you for taking the time to write your review. The Country Inn & Suites of Kalamazoo and the Carlson Rezidor Hotel Group will work diligently to ensure any claim is fully investigated. We appreciate you bringing these matters to our attention. To discuss your stay further, please contact the hotel directly, and ask for Tristan, Operations Manager. More

Milwaukee
1 review
4 of 5 stars Reviewed 1 week ago

Our room was a king on the second floor which was comfortable and quiet. The bed was very comfortable, but the bathroom was very small. Pool was small and not inviting. Internet was on the slow side. Location was excellent with easy access to the airport and freeway. There are several restaurants nearby including a pancake house.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Tristan L, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. To discuss your stay further, please contact the hotel directly, and ask for Tristan, Operations Manager. More

Lansing
Contributor
13 reviews 13 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in a king suite which I would say was a little pricey for what we got. Hallways were very shabby and kinda smelled weird but the room was clean and in better condition. "Living area" had couch with pull out bed, chair, desk with office chair, and a decent size fridge and microwave. Two sinks, one in bathroom... More

Was this review helpful? Yes
Tristan L, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. Please reach out to any of our employees directly should you have any concerns during or... More

Grand Rapids, Michigan
Senior Reviewer
7 reviews 7 reviews
3 of 5 stars Reviewed 3 weeks ago

We stayed here with a group after visiting the Air Zoo, which is quite close by. We were in a King suite, which was very spacious. It included a large refrigerator and microwave, and there was an extra sink besides the one in the bathroom which was nice for our family of 5. There were a number of stains on... More

Was this review helpful? Yes 1
Tristan B, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. Please reach out to any of our employees directly should you have any concerns during or... More

Warren, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

Was given a room with an incredible funky smell to it (grandmas farmhouse basement smell). The coffee maker was dirty and had an even worse funky smell to it. Was glad to leave, not sure I would stay there again.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Tristan B, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. More

New York
Contributor
16 reviews 16 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Staff was helpful and friendly. Hotel was well below average. Room was awful, stains all over the floor, blankets looked old, and towels were gross. Hotel needs updating! Pool was a good amenity. Free breakfast was weak. Zach Johnson should be ashamed to endorse this chain.

Was this review helpful? Yes
Tristan B, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. To discuss your stay further, please contact the hotel directly, and ask... More

Ramsey, Minnesota
1 review
2 of 5 stars Reviewed 4 weeks ago via mobile

I would not stay here. The rooms were not clean, they did not work to fix problems. We were with a large group and had 9 rooms in the hotel. The keys did not work several times through out our stay and the front desk workers were irritated with us for asking for new ones. One even walked me to... More

Was this review helpful? Yes
Tristan B, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. To discuss your concern further, please contact the hotel directly, and ask for Tristan. Thank you and again, I apologize that our staff did not meet your needs. More

1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

Olga the front desk clerk was the kindest most courteous front desk clerk I've ever met. She showed us the different style of rooms they offered to help accommodate us. She was so polite and caring, I would come back here just for that! Hotel is older but nicely remodeled.

Was this review helpful? Yes
Tristan B, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our front desk staffs service. We look forward to your next stay. Please friend us on Facebook to stay informed of our upcoming specials! More

Denver, Colorado
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Unfortunately the walls are paper thin. Was able to hear conversations in the next room that were held at normal tone as well as people snowing in the next room. The second insult to injury with this hotel is they will frequently have many kids staying there on the weekend for whatever sports activities they are involved in and the... More

Was this review helpful? Yes
Tristan B, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. Please reach out to any of our employees directly should you have any concerns during or... More

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Additional Information about Country Inn & Suites By Carlson, Kalamazoo

Address: 1912 East Kilgore Road, Kalamazoo, MI 49002
Phone Number:
Location: United States > Michigan > Kalamazoo County > Kalamazoo
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Kalamazoo 2.5*
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Also Known As:
Country Inn Kalamazoo
Kalamazoo Country Inn

16 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Class
Number of rooms
79

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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