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Country Inn & Suites By Carlson, Kalamazoo

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1912 East Kilgore Road, Kalamazoo, MI 49002
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Country Inn & Suites By Carlson, Kalamazoo
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Country Inn & Suites By Carlson, Kalamazoo
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107 reviews from our community

Traveler rating
    25
    32
    21
    14
    15
See reviews for
45
10
5
22
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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English first
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    (107)
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    (31)
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    (35)
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    (27)
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    (14)
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Cambridge, Massachusetts
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 4 days ago NEW

I always enjoy my stays in Country Inns and this was no exception. The staff was very friendly and the room was clean. It's located right near the airport which is very convenient. I will be back in the Kalamazoo area next month and plan on staying here again.

Was this review helpful? Yes
Tristan L, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our convenient location and friendly staff . We look forward to your next stay. Please "Like" us on Facebook to stay informed of our upcoming specials! More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

I made my reservations for the wrong day. Expedia did not want to refund my money even though the date was a month away. The manager, Tristin, helped me cancel my reservation and get a refund. She booked me right there over the phone to avoid having to deal with Expedia. Will stay again.

Was this review helpful? Yes
Tristan L, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that our manager went above and beyond to make you feel like your concerns mattered. We look forward to your next stay. Please "Like" us on Facebook to stay informed of our upcoming specials! More 

Denver, Colorado
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The comp breakfast was good, better than other hotels free breakfast. Many options. The staff was very friendly. Becca was very helpful with maps and directions. The cookies and coffee are a nice touch. Will stay here again when I travel to the Kalamazoo area.

Was this review helpful? Yes 3
Tristan L, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hot breakfast and friendly staff. We look forward to your next stay. Please "Like" us on Facebook to stay informed of our upcoming specials! More 

Wisconsin
1 review
5 of 5 stars Reviewed 1 week ago

We came into town after losing my father. Although we were there for a not so good thing, the staff perk us up and made us feel like they were apart of our family as well. One front desk agent even cried with us in the lobby on our second day in town. Making us feel at home is very... More 

Was this review helpful? Yes
Tristan L, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our country hospitality while staying with us in Kalamazoo. We look forward to your next stay. Please "Like" us on Facebook to stay informed of our upcoming specials! More 

Traverse City
Top Contributor
54 reviews 54 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotel did not live up to the usual standards we have come to expect from Country Inn & Suites. I want to say first and foremost the staff was friendly. As others reported, there is a strange smell as soon as you enter which doesn't go away in the rooms. The room, and bathroom in particular, are dated and worn.... More 

Was this review helpful? Yes
Tristan L, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

Thank you for taking the time to write your review. The Country Inn & Suites, Kalamazoo and the Carlson Rezidor Hotel Group will work diligently to ensure any claim is fully investigated. We appreciate you bringing this matter to our attention. To discuss your stay further, please contact the hotel directly, and ask for Tristan, Operations Manager. More 

Contributor
12 reviews 12 reviews
7 hotel reviews
1 of 5 stars Reviewed 4 weeks ago

Will never stay at this hotel ever again! We had a pleasant stay at a Country Inn in Virginia & assumed this stay would be just as nice. I was very wrong. It was the worst hotel stay I've ever had & me being pregnant did not help. The hotel had this horrible chemical smell all throughout. Our room was... More 

Was this review helpful? Yes
Tristan L, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

Thank you for taking the time to write your review. The Country Inn & Suites, Kalamazoo and the Carlson Rezidor Hotel Group will work diligently to ensure any claim is fully investigated. We appreciate you bringing this matter to our attention. To discuss your stay further, please contact the hotel directly, and ask for, Tristan; Operations Manager. More 

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