We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Country Inn & Suites By Carlson, Kalamazoo

Hotel website
Hotel deals
1912 East Kilgore Road, Kalamazoo, MI 49002
Special Offer
Book early and Save 15%
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Country Inn & Suites By Carlson, Kalamazoo
Professional photos View all
Browse nearby
Country Inn & Suites By Carlson, Kalamazoo
Rate this Hotel

97 reviews from our community

Traveler rating
    19
    31
    19
    14
    14
See reviews for
39
10
4
19
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
  • All months
    (97)
  • Mar-May only
    (21)
  • Jun-Aug only
    (35)
  • Sep-Nov only
    (27)
  • Dec-Feb only
    (14)
All months
South Bend, Indiana
1 review
5 of 5 stars Reviewed 2 days ago NEW

I reserved a block of rooms for my Uncles Surprise Party. The Manager Tristan was so helpful polite she went above and beyond to make our stay wonderful. She also personally went out to the store and purchased a cake and put it in the birthday boys room I thought that was very thoughtful. I totally recommend this hotel to... More 

Was this review helpful? Yes
Brighton, Michigan
1 review
1 of 5 stars Reviewed 6 days ago NEW

This is an old, musty, foul smelling facility. The lobby was dirty and had a terrible odor. The carpet was worn and the whole place needed painted. The room had a comforter in it that was very old and stained. The pool was nasty green color. This place should probably be condemned. For $147 for one night, NO WAY!!

Was this review helpful? Yes
Tristan L, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

Thank you for taking the time to write your review. The Country Inn & Suites and the Carlson Rezidor Hotel Group will work diligently to ensure any claim is fully investigated. We appreciate you bringing this matter to our attention. To discuss your stay further, please contact the hotel directly, and ask for Tristan, Operations Manager. More 

Apollo, Pennsylvania
Contributor
13 reviews 13 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My fiance and I stayed here for 2 nights. The staff was extremely accommodating of our extremely late [2am] check in. Our room was spotless and quite comfortable for a hotel. The breakfast was above par for a hotel as well. This hotel was convenient to route 94 and close to air zoo as well. I would recommend this hotel... More 

Was this review helpful? Yes
Tristan L, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Please friend us on Facebook to stay informed of our upcoming specials! More 

Grand Haven, Michigan
1 review
2 of 5 stars Reviewed February 4, 2015

The staff was friendly but I was actually charged 50% more than what I was quoted over the phone!! They refused to correct the charge!! Needless to say I will not stay with them again! The manager did not even talk to me personally but delivered the message through an employee. NOT good customer service!

Was this review helpful? Yes
Tristan L, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

We appreciate you bringing this matter to our attention. We understand the inconvenience an unexpected charge can cause. Please contact Tristan, Operations Manager directly if you require additional assistance in this matter. I would like to look into this matter further and solve this issue for you. A rate guaranteed to a guest should always be followed. Please contact me... More 

Orlando, Florida
Top Contributor
150 reviews 150 reviews
82 hotel reviews
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed December 18, 2014

Check in was fast and smooth. However I did notice over that two days that I stayed there that the front desk was often unmanned. My suite was large and in very good condition. Everything worked as expected. Unfortunately the Internet was quite slow at times and the breakfast area and breakfast selections were decidedly unappealing. For example, the donuts... More 

Was this review helpful? Yes 1
Tristan L, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

We appreciate your feedback regarding our breakfast selection. We regret to hear your dining experience did not meet your expectations. We have passed on your comments and concerns to our breakfast department so they may address this situation with the team and ensure that we deliver outstanding service and presentation. More 

Bay City, United States
1 review
4 of 5 stars Reviewed December 4, 2014

My hotel room was in excellent condition and there was a lot of room. The bed was comfortable. I enjoyed a complimentary breakfast that included hot and cold choices. The internet was disappointing but I did not report it so I can't complain too much.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Tristan L, Manager at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed Country Inn & Suites. We look forward to your next stay. Please friend us on Facebook to stay informed of our upcoming specials! More 

Streamwood, United States
1 review
1 of 5 stars Reviewed November 29, 2014

We waited 35 minutes to check in, no staff was at the front desk, nor did they answer the little bell they had placed there. When the person on duty appeared, he was sweaty, and his clothes were mussed. He claimed to have been cleaning a room. I was on the phone with Carlson Concierge when he arrived, and the... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CarlsonRezidor, Online Support Specialist at Country Inn & Suites By Carlson, Kalamazoo, responded to this review

Thank you for taking the time to write your review. We apologize for the disappointing service you received during check in from the staff. We want to make sure our guests are comfortable and receive the best service. We appreciate you letting us know that the coffee was good. We hope for another chance to exceed your expectations in the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

36 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (18)
Viewed
Bathroom (1)
Viewed
Other (17)

Management photos: Courtesy of the property manager

Viewed
All management photos (18)
Viewed
Hotel & grounds (4)
Viewed
Room/suite (9)
Viewed
Business center/function rooms (1)
Viewed
Pool/beach area (1)
Viewed
Dining (1)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question