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Red Roof Inn Kalamazoo West - Western Michigan U

2.0 of 5 5425 West Michigan Avenue, Kalamazoo, MI 49009-1907
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Certificate of Excellence 2014
Red Roof Inn Kalamazoo West - Western Michigan U
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Red Roof Inn Kalamazoo West - Western Michigan U
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209 reviews from our community

Traveler rating
    106
    65
    16
    10
    12
See reviews for
48
30
41
53
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Red Roof Inn Kalamazoo West - Western Michigan U
See the most recent reviews
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 28, 2014 via mobile

Was coming through Kalamazoo on the last leg of our annual family trip and decided to give this Red Roof Inn a try. There were four if us in a room and unfortunately they did not have any rollaway beds. But lucky for us, Justin at the front desk was able to scrounge up enough pillows and blankets that we... More

Was this review helpful? Yes 2
tnortham, General Manager at Red Roof Inn Kalamazoo West - Western Michigan U, responded to this review

Thank you for your review. We are so pleased that you and your family enjoyed your stay and that Justin was able to help make your stay an enjoyable one. It is truly a pleasure having you as our guest and we look forward to seeing you in the future. Sincerely, Terry Northam General Manager Red Roof Inn – Western... More

Vicksburg, Michigan
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 26, 2014

I came here as a quick little getaway with my girlfriend. We live in town, but it is nice to get out of the house for a little bit. Justin did a great job of making sure that we were not disturbed and also brought us extra blankets and pillows. We will for sure be coming back here whenever we... More

Was this review helpful? Yes 3
tnortham, General Manager at Red Roof Inn Kalamazoo West - Western Michigan U, responded to this review

Thank you for taking the time to post a wonderful review. We are so pleased that you enjoyed your stay and the service that Justin was able to provide for you. I will make sure to share your comments with Justin and the rest of our team. . We look forward to seeing you in the future. Sincerely, Terry Northam... More

Churchville
Contributor
15 reviews 15 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 23, 2014

I don't want to be too critical, because I don't expect a lot from Red Roof except a basic, clean place to stay. This one barely makes the grade. I thought all motels had hair dryers, but not this one. There was also no fridge or microwave, and no coffee pot in the room. There was coffee available in the... More

Was this review helpful? Yes
tnortham, General Manager at Red Roof Inn Kalamazoo West - Western Michigan U, responded to this review

Thank you for your review. We are very sorry that your stay was less than you had hoped for. Feedback from our guests is appreciated and will you use your thoughts to help us improve our product. I am extremely disappointed that our hospitality was not what it should have been. We hope that you will give us another chance... More

Davenport, Iowa
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 22, 2014 via mobile

We tried out this hotel because of the amazing reviews but after staying here, I am starting to wonder if the hotel staff are the ones writing the reviews! If you don't mind feeling like you are sleeping in your closet then this is your kind of place. For starters, we had a death in the family the same day... More

Was this review helpful? Yes 1
tnortham, General Manager at Red Roof Inn Kalamazoo West - Western Michigan U, responded to this review

Thank you for taking the time to post a review. We are very sorry that your experience did not meet your expectations. Please know that we make guest satisfaction our number one priority and that we appreciate your feedback and look at it as an opportunity to improve. It was truly a pleasure having you as our guest and we... More

Battle Creek, Michigan
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 18, 2014

I had a remodel room it was clean and nice. The desk clerk Sharon was very helpful and suggested places to call for food delivery and to shop. I will stay here again. Located close to Western Mich. University which is nice to visit students.

Was this review helpful? Yes 1
tnortham, General Manager at Red Roof Inn Kalamazoo West - Western Michigan U, responded to this review

Thank you for taking the time to post a wonderful review. We are so pleased that you enjoyed our remodeled rooms and Sharon's hospitality. We are also pleased that you were able to take advantage of our closeness to Western Michigan University. It was truly a pleasure having you as our guest. We will see you next time. Sincerely, Terry... More

Wabash, Indiana
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 1, 2014

Nice quite and clean. The front desk very friendly and helpful.The only thing missing was our room didn't have a refrig. No vending machines unless they were in lobby. Didn't go back to lobby to see. No breakfast, but we knew that before hand. Will stay here again!!

Was this review helpful? Yes 2
tnortham, General Manager at Red Roof Inn Kalamazoo West - Western Michigan U, responded to this review

Thank you for your review. We are so pleased that you enjoyed your clean rooms and our great location. I will make sure to share your comments with our team. They love hearing from our guests. We look forward to seeing you in the future. Sincerely, Terry Northam General Manager Red Roof Inn – Western Michigan University I0025@redroof.com More

Phoenix, Arizona, USA
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 20, 2014

I stopped in to view the renovations and select a room, as I had a guest coming to stay for 3 days. I thought I had held the room (on credit card). when I arrived, I was given a different room on the 2nd floor and the bathtub was not clean. I was embarrassed for my guest...only stayed one night... More

Was this review helpful? Yes 1
tnortham, General Manager at Red Roof Inn Kalamazoo West - Western Michigan U, responded to this review

Thank you for taking the time to share your thoughts with us. We are very sorry that your experience for you and your friend was less than you expected. Please know that we make guest satisfaction our number one priority and that we appreciate your feedback and look at it as an opportunity to improve. We are truly sorry that... More

Kansas City
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 15, 2014 via mobile

This location is a great choice for any traveler on a budget. The rooms are new and spacious and the staff is top notch, especially Justin. He made sure we got to where we going and is an asset to the company.

Was this review helpful? Yes 3
tnortham, General Manager at Red Roof Inn Kalamazoo West - Western Michigan U, responded to this review

Thank you for taking the time to share your thoughts. We are so pleased that you enjoyed your stay and the service that Justin was able to provide for you. We are very happy that you enjoy our new rooms, we are very proud of them. I will make sure to share your comments with Justin and the rest of... More

MIDDLEBURG
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 11, 2014

Outstanding property...just refurbished...great location....nice people at the front desk. What else can you expect from a budget hotel? The entire Red Roof experience just keeps getting better! Non smoking is the icing on the cake...

Was this review helpful? Yes 3
tnortham, General Manager at Red Roof Inn Kalamazoo West - Western Michigan U, responded to this review

Thank you for taking the time to post a wonderful review. We are thrilled that you enjoyed our recently renovated rooms and our friendly staff. We are also happy that our location worked out well for you. Thank you for being a Red Roofer! Sincerely, Terry Northam General Manager Red Roof Inn – Western Michigan University I0025@redroof.com More

Kalamazoo, Michigan
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 7, 2014

This place worked out very well for a last minute choice. They were a lot less expensive than the other hotels nearby. The room was clean, bed was a little hard for my preference. The check-in process was quick and I was in my room snoozing before I knew it.

Was this review helpful? Yes 2
tnortham, General Manager at Red Roof Inn Kalamazoo West - Western Michigan U, responded to this review

Thank you for taking the time to share your thoughts with us.. We are so pleased that you enjoyed your clean and affordable room. We are happy that we were able to check you in quickly and that you were able to get the rest that you needed. It is truly a pleasure having you as our guest. Sincerely, Terry... More

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Additional Information about Red Roof Inn Kalamazoo West - Western Michigan U

Address: 5425 West Michigan Avenue, Kalamazoo, MI 49009-1907
Location: United States > Michigan > Kalamazoo County > Kalamazoo
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Kalamazoo West - Western Michigan U 2*
Number of rooms: 108
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Also Known As:
Red Roof Inn Kalamazoo West Hotel Kalamazoo
Kalamazoo Red Roof Inn

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