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All 31 Kalamazoo hotels

Red Roof Inn Kalamazoo East

2.0 of 5 Hotel   |   3701 East Cork Street, I-94 to Sprinkle Rd (Exit 80), Kalamazoo, MI 49001-4611
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Red Roof Inn Kalamazoo East
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Ranked #18 of 31 hotels in Kalamazoo
A recent review
5 of 5 stars Reviewed July 6, 2013
evelyn w kalamazoo
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51 people have reviewed this hotel

Traveler rating
    16
    13
    5
    7
    10
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10
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16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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English first
There are newer reviews for Red Roof Inn Kalamazoo East
See the most recent reviews
South Haven, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 25, 2013

On 7/10/2013 new owners took over. The old owners and their staff were great. They treated their guests more like family than customers. They would go out of their way to keep guests happy. They were great people. Then the new owners took over. The very first thing they did was to raise the rates. From 44.95 plus taxes a... More

Was this review helpful? Yes 1
MLynnWard, Manager at Red Roof Inn Kalamazoo East, responded to this review

Thank you for taking the time out of your busy schedule to post a review. We are very sorry that your experience was less than you expected. Feedback from our guests is always welcome. Being able to provide our guest with a non-smoking facility has become a big priority as we strive to continuously improve the quality of our services... More

Glenshaw, Pennsylvania, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 24, 2013

From June 11, 2013 to June 16, 2013, my family and I stayed at the Red Roof Inn East, Kalamazoo, Mi. During that stay, we did not have room service for 3 days. No beds made, no clean towels, washcloths, no soap and no toilet paper. We had to go to the office each of those 3 days to retrieve... More

Was this review helpful? Yes 1
MLynnWard, Front Office Manager at Red Roof Inn Kalamazoo East, responded to this review

Thank you for taking the time out of your busy schedule to post a review. We are very sorry that your experience was less than you expected. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services and product. Please know that we make guest satisfaction our number one priority and that... More

Winnipeg, Canada
Top Contributor
90 reviews 90 reviews
9 hotel reviews
62 helpful votes 62 helpful votes
2 of 5 stars Reviewed July 9, 2013

Our first room smelled like a dingy ashtray and second was only slightly better with cigarette burns and stains on the bathtub and wastebaskets. No breakfast although restaurants nearby were available. The whole place looked dingy and in need of an upgrade but you get what you pay for- a sorta half decent room, bed, wifi and air conditioner.

Was this review helpful? Yes
MLynnWard, Manager at Red Roof Inn Kalamazoo East, responded to this review

Thank you for taking the time to post your review. I would like to apologize for the experience that you had at our inn. We are working hard in an attempt to upgrade our rooms and facility. We try to exceed our guests expectations, and I am sorry if we failed to do so. Feedback from our guests is greatly... More

kalamazoo
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 6, 2013

Wow what a simple and clean place! My family was here for a funeral and I needed great rooms and a great price. I checked out several places(physically) can't be too careful! Red Roof gave me a great price for really great rooms, not fancy, but clean and fresh. I booked 3 rooms for my family, the only complaint was... More

Was this review helpful? Yes
MLynnWard, Manager at Red Roof Inn Kalamazoo East, responded to this review

Thank you for taking the time to post a wonderful review. We are so pleased that you enjoyed your stay and the service that we were able to provide for you. I will make sure to share your comments with our team. Feedback from our guests is always welcome, and our staff looks forward to hearing from our guests. It... More

Kalamazoo
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 22, 2013

I always hope that I reach Chelsea on the phone when I make my reservation. She projects optimism and has a great memory as she makes sure my accommodations match my needs. The staff all know me, and its great to feel that you're welcome back each time. It is convenient to move your belongings in and out of this... More

Was this review helpful? Yes 1
MLynnWard, Manager at Red Roof Inn Kalamazoo East, responded to this review

Thank you for posting this review. We are so pleased that you enjoyed your stay. I will make sure to share your comments with Chelsea; I know that she will be pleased to hear that you appreciate her hospitality. Feedback from our guests is greatly appreciated as we continually strive for improvement. Thank you for being a loyal guest and... More

Michigan
Senior Contributor
46 reviews 46 reviews
25 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed May 30, 2013

I've stayed at this Red Roof annually for several years, when attending a nearby event. It's getting a little more seedy every year. Back in early January I had reserved an accessible room for my May stay, as it was essential to have a ground floor room (knee injury). When I checked in I was assigned a second floor room.... More

Was this review helpful? Yes
MLynnWard, Manager at Red Roof Inn Kalamazoo East, responded to this review

Thank you for taking the time to post your review. I would like to apologize for the experience that you had at our inn. We are working hard in an attempt to upgrade our rooms and facility. We try to exceed our guests expectations, and I am sorry if we failed to do so. We appreciate your feedback and I... More

Senior Contributor
27 reviews 27 reviews
26 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 27, 2013

Good location. Very worn. Lots of pets and families with small kids. Very noisy for a day sleeper. Room needs complete update, smelled like wet dog. Bed was clean although it needs a new mattress. Overall cleanliness was pretty good but overshadowed by worn carpet and fixtures. Water was not very hot. Skimpy towels but I guess you could ask... More

Was this review helpful? Yes
MLynnWard, Manager at Red Roof Inn Kalamazoo East, responded to this review

Thank you for taking the time to post a review. I would like to apologize for the condition of the room, please know that we are working hard in an attempt to upgrade our rooms and we appreciate your feedback on this matter. We appreciate your feedback and I will make sure to share your comments with my staff. It... More

Macomb, Michigan
2 reviews
1 of 5 stars Reviewed May 10, 2013

Stayed 1 night and that was enough, people right out in front of my window throwing F bombs right and left from 9:00pm untill midnight. You would think the saff would call the police of at least say something to the morons acting like idiot tuff guy Oh, I almost forgot, earlier in the day some guy came right up... More

Was this review helpful? Yes
MLynnWard, Manager at Red Roof Inn Kalamazoo East, responded to this review

Thank you for taking the time to post your review. I would like to apologize for the experience that you had at our inn. The safety and security of our guest is very important to us and if you felt uncomfortable in any way, I am extremely sorry. We appreciate your feedback and I will make sure to share your... More

Concord, Michigan
1 review
5 of 5 stars Reviewed April 17, 2013

Writying this review for team member craig. Very nice room, staff is very friendly as well, night staff included. I normally stay in business king room and is always kept nice. Once in a while some idiot will be smoking in the room the night before and you can tell but housekeepers do good job overall. Stayed in a 2... More

Was this review helpful? Yes
MLynnWard, Manager at Red Roof Inn Kalamazoo East, responded to this review

Thank you for posting this review. We are so pleased that you enjoyed your stay. I will make sure to share your comments with Craig; I know that he will be pleased to hear that you appreciate his hospitality. We are very happy that you enjoyed your room as well. Feedback from our guests is greatly appreciated as we continually... More

Winona Lake, Indiana
Senior Contributor
41 reviews 41 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed March 26, 2013

This was by far the worst experience I have ever had in any hotel ever. I don't mind worn older rooms, but ours was dirty and reeked of smoke. My friend had paid for the room over the phone with her credit card the day before so when we checked in at 7 p.m. we were told everything was fine.... More

Was this review helpful? Yes
tnortham01, General Manager at Red Roof Inn Kalamazoo East, responded to this review

Thank you for taking the time to fill out this review. I am extremely sorry and embarrassed for the way that you were treated during you stay at my inn. Please know that this is not normal procedure and I will take the necessary steps to make sure that this does not happen again. If you would be so kind... More

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Additional Information about Red Roof Inn Kalamazoo East

Also Known As:
Red Roof Inn Kalamazoo
Kalamazoo Red Roof Inn
Address: 3701 East Cork Street, I-94 to Sprinkle Rd (Exit 80), Kalamazoo, MI 49001-4611
Location: United States > Michigan > Kalamazoo County > Kalamazoo
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #18 of 31 hotels in Kalamazoo
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Kalamazoo East 2*
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