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Holiday Inn Express & Suites Kalamazoo

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3630 East Cork Street, Kalamazoo, MI 49001
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Holiday Inn Express & Suites Kalamazoo
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135 Reviews from our TripAdvisor Community

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Dearborn, Michigan
1 review
5 of 5 stars Reviewed 1 week ago

I appreciate the attention from the managers on-site but also the courtesy of the housekeeping staff and their attention to detail in the rooms. Very clean and up to date amenities for a business traveler. It appears to be a fun place for families also. Kids are always having a good time.

Helpful?
Thank Joel R
KBaker041484, General Manager at Holiday Inn Express & Suites Kalamazoo, responded to this review

Joel R - Thank you for staying with us! We are glad you enjoyed you had a comfortable and enjoyable stay. We look forward to welcoming you back in the future! More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stay over night here with a friend. Very pleasant front desk attendent on arrival and on departure. After booking the room the night before, I called to make a request and they were very accommodating. The next morning they had a water main issue but offered bottled water to each guest. We had a room with two queen beds. The... More 

Helpful?
Thank travelor1963
KBaker041484, General Manager at Holiday Inn Express & Suites Kalamazoo, responded to this review

travelor1963 - Thank you for sharing your feedback with us! The staff on duty worked very diligently to resolve the issues with our water supply as soon as possible and did everything in their power to ensure our guest were satisfied during this unforeseen circumstance. We cannot express how appreciative and thankful we are for guest like you who are... More 

Grandville, Michigan
1 review
5 of 5 stars Reviewed December 4, 2015

I am a sales representative with Snap On Tools and I am on the road over 150 days per year. I choose the IHG Brand because I can count on clean rooms and great customer service every time I stay. Also there is a good restaurant in the 4-Points hotel across the parking lot. I receive no special compensation for... More 

Helpful?
Thank Joel M
KBaker041484, General Manager at Holiday Inn Express & Suites Kalamazoo, responded to this review

Joel M - Thank you for staying with us and for always choosing the IHG Brand. We appreciate you taking the time to share feedback regarding your recent stay and look forward to accommodating you the next time travel brings you back to Kalamazoo! More 

Grand Rapids, Michigan
Level Contributor
102 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed October 26, 2015

Typical HIE with a very friendly and efficient staff. The I94 exit to the property is totally closed for repairs so we needed to drive to the next exit to get back to the hotel. 10 extra miles if you are travelling east on I94. Hotel should e-mail instructions to their guests to get off at the airport exit 2... More 

Helpful?
Thank cdrh
KBaker041484, General Manager at Holiday Inn Express & Suites Kalamazoo, responded to this review

cdrh - Thank you for spending a few moments to tell us how we are doing! We are glad you enjoyed your stay with us and agree about the highway exit construction. We do have a blurb on our brand web page alerting our guest of the construction. However, we always welcome any opportunity to improve and appreciate your suggestion.... More 

Golden, Colorado
1 review
5 of 5 stars Reviewed October 15, 2015

On this trip, we inadvertently booked this location on the east side of Kalamazoo instead of the west side. We called and spoke to Abby. She was very nice and extremely professional. She put us on hold, called the other location and transferred our reservation, no problems, no fees. Even though we didn't stay here, next trip, we will stay... More 

Helpful?
Thank Tim S
KBaker041484, General Manager at Holiday Inn Express & Suites Kalamazoo, responded to this review

Tim S - Thank you for taking the time to provide such valuable feedback. We are always engaged and motivated to go above and beyond for our guest. We look forward to being able to accommodate you the next time you are in Kalamazoo! More 

Ventura County, USA
Level Contributor
180 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
2 of 5 stars Reviewed October 3, 2015

I reported a problem with the toilet seat upon checking in on Day 1. Maintenance arrived within an hour and told me it could not be repaired and I asked them to replace it which they did not do. Day 2: I stopped at the front desk in the morning on my way out for the day to ask that... More 

Helpful?
Thank City_Girls_CA
KBaker041484, General Manager at Holiday Inn Express & Suites Kalamazoo, responded to this review

City_Girls_CA - I sincerely apologize that a recent stay with us fell below expectations. We strive to provide a great guest experience and are sorry that your stay came up short of that. Thank you for bringing the issue with the toilet seat to our attention. Upon the first report, the maintenance staff on duty inspected and tightened the current... More 

Dallas, Texas
Level Contributor
51 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed September 24, 2015

This hotel is a little difficult to get to due to construction, but I loved it. It was clean, updated, had a great staff, and good WiFi. My only complaint was the ac unit in the room (we seem to differ on what 72 degrees is). If you travel to Ft. worth it is nearly identical to the Lake Worth... More 

Helpful?
Thank ferret538
KBaker041484, General Manager at Holiday Inn Express & Suites Kalamazoo, responded to this review

ferret538 - Thank you for your feedback. We are very pleased that you enjoyed your stay and thankful for the report about the air conditioning unit. We will look into this immediately and look forward to welcoming you back in the future! More 

Oregon, Ohio
Level Contributor
5 reviews
5 of 5 stars Reviewed September 22, 2015

It is a great place to stay while you are spending time at the Gilmore Museum. Staff is very professional and extremely pleasant. Breakfast was very tasty, dining room was neat and clean. Our room was clean and all necessary items were handy. The atmosphere was very pleasant. I definitely will stay there again.

Helpful?
Thank Marge B
KBaker041484, General Manager at Holiday Inn Express & Suites Kalamazoo, responded to this review

Marge B - We sincerely appreciate the wonderful feedback! The myself and the staff immensely love what we do and are privileged to provide our guest with the best experience possible. We look forward to making that happen again the next time you visit the Gilmore Museum! More 

Oakland, MI
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 15, 2015

Have been staying at the Holiday Inn Express & Suites Kalamazoo every year for the past three years during a large car event which happens each September. The staff is so willing to help and so friendly that they are a pleasure to contact. We had a maintenance professional come to our room within minutes of our call to fix... More 

Helpful?
Thank BlueHeronOakland_MI
KBaker041484, General Manager at Holiday Inn Express & Suites Kalamazoo, responded to this review

BlueHeronOakland_MI - Thank you for the wonderful review! We absolutely love accommodating the NSRA guest each year and sincerely look forward to it. Every year is a blast and we are so eager and ready to welcome all the familiar faces back for NSRA 2016!! More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 7, 2015 via mobile

We were in town for a family gathering & wanted a hotel close to my relatives home. Booked using our Verizon Smart Reward points. First time doing that - very easy. Hotel was very nice & clean. Check-in was fast & clerk was very friendly. Our room was very spacious. Stayed in a king size room on the 2nd floor.... More 

Helpful?
Thank Amy B
KBaker041484, General Manager at Holiday Inn Express & Suites Kalamazoo, responded to this review

Amy B - Thank you so much for the positive feedback. We greatly appreciate your review and are pleased that you enjoyed your stay! We strive to create a memorable experience and look forward to accommodating you with a great stay again the next time you return to the hotel! More 

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