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BEST WESTERN PLUS Kalamazoo Suites

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2575 S 11th Street, Kalamazoo, MI 49009
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Best prices for: 1 room 1 guest
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BEST WESTERN PLUS Kalamazoo Suites
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203 Reviews from our TripAdvisor Community

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Traveler rating
    60
    59
    34
    32
    18
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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Sussex, WI, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

We were unfamiliar with the Kalamazoo area, and were in town to an event at Western Michigan University We chose this hotel because of the location, This hotel needs updating and cleaning. The staff was friendly and helpful. The room was large, but the furniture was in poor condition, the glass shower door was not fastened at the bottom, which... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Rochester, Minnesota, United States
Level Contributor
4 reviews
2 of 5 stars Reviewed 1 week ago

Filthy hotel room and poor housekeeping. Disappointed to say the least. Carpets have stains all over. The chair needs to have a towel before I will sit on it and finger prints all over the bathroom door. Then my bed was slap hazardly made and my dirty towels where still laying on the floor when I returned.

Was this review helpful? Yes
Muncie, United States
1 review
5 of 5 stars Reviewed 1 week ago

The staff is excellent! They take care of any problems you may have, if you have any. It's clean and easy to get to (if there isn't construction). My family and I have been staying at this hotel every year for the past three years and will continue to stay for years to come.

Review collected in partnership with Best Western

Was this review helpful? Yes
StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review

Hi Carol! Thank you very much for leaving such a kind review of our property, we greatly appreciate your feedback. I am happy to hear that you have enjoyed your families annual stay with us, and that the construction in the area was not difficult to navigate. Thank you for your continued business, we look forward to having you as... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Granted, the room was large with a king size bed, but the pillows were very small and lumpy. The worst part was that the toilet didn't flush correctly even after we told management about it. Won't stay there ever again!!!!

Was this review helpful? Yes 1
StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review

Dear Inge A, Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests... More 

Milwaukee, Wisconsin
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I enjoyed the fact that the rooms are quite large .... huge actually. I had reserved a room with 2 queen beds and was quite surprised to find I was in a room with 2 kings. It was certainly clean and definitely quiet. My only complaint ..... dark dark dark dark. Frustratingly, irritatingly so. Makes me feel like I have... More 

Was this review helpful? Yes
StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review

Dear TaraVegas, Thank you for taking the time to leave a review of our property, we appreciate your feedback and comments. We are very pleased to hear that you enjoyed the size of of our guest suites and found the hotel to be clean and quiet. I apologize that you did not find the room to have adequate lighting, and... More 

Monroe, Michigan
Level Contributor
26 reviews
5 of 5 stars Reviewed 3 weeks ago

The rooms are always clean and the hotel is always well staffed. Breakfast choice is not bad as hotel breakfast go either. We tried many of the hotels here but this was the best one for the price. We used this many times over the four years that our son was at Western Michigan and if we go back to... More 

Was this review helpful? Yes
StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review

Hi Tracy, Thank you for staying with us when visiting your son, we appreciate your continued business. We are very please to hear that you have always found the hotel clean, and the staff friendly. We look forward to continue having you as our guest for any future visits to Kalamazoo. Thanks again! -Steven More 

Black Canyon City
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

My stay at the Best Western Kalamazoo was pleasant as always. I have stayed at Best Westerns all across America and have never had a bad stay. The staff is welcoming and friendly and the price was reasonable. The carpet was a bit warn, but they were in the process of replacing it.

Review collected in partnership with Best Western

Was this review helpful? Yes
StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review

Hi Peter! Thank you for the review, we greatly appreciate your feedback and business. We appreciate hearing that you enjoy staying with Best Western during your travels, and our staff was pleasant. As you may have noticed, we are in the process of updating the hotel, and all of the carpeting replacement will be completed shortly, and we apologize for... More 

Auburn, Michigan, Usa
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

The room was very quiet and very well kept. The overall stay was very nice. I think the Breakfast quality and selection could be improved. I enjoyed the location and was surprised at how quiet the room was.

Review collected in partnership with Best Western

Was this review helpful? Yes
StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review

Dear Robert T, Thank you for taking the time to leave a review of our hotel, we appreciate your feedback and thank you very much for staying with us. I am glad to hear that you found the room quiet and clean, we are glad that you had a comfortable stay. I am glad to hear that you were able... More 

Fraser, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

My husband and I stayed for one night while visiting Kalamazoo. Upon entering the hotel, we immediately had second thoughts about staying. The carpet seemed quite old and smelled. Entering room 416 we liked the amount of space, it seemed clean, but quickly noticed the carpet was the same as on the main floor. The bathroom door did not close... More 

Was this review helpful? Yes 1
StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review

Dear Valued Guest, Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests... More 

Kalamazoo, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The pool area was clean, the towels were soft and fluffy. The staff super friendly, and the breakfast had lots of options. Our room was perfect and spotless. Definitely going to come back. My kids had a great time, too. :) :) :)

Review collected in partnership with Best Western

Was this review helpful? Yes 1
StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review

Hi Emily! Thank you for staying with us during your recent visit, we appreciate your business. We are very happy to hear that your family enjoyed your stay with us, and that you were able to enjoy the pool and breakfast bar. We would be happy to have you back with us any time, and hope to see you and... More 

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