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All 31 Kalamazoo hotels

BEST WESTERN PLUS Kalamazoo Suites

2.5 of 5 Hotel   |   2575 S 11th Street, Kalamazoo, MI 49009
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58%
Ranked #15 of 31 hotels in Kalamazoo
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A recent review
4 of 5 stars reviewed 1 week ago
Ingrid S Coldwater, Ontario, Canada
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134 people have reviewed this hotel

Traveler rating
    37
    41
    29
    15
    12
See reviews for
55
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24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • Any
English first
Coldwater, Ontario, Canada
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Arrived late, truck being towed separately from us to hotel, there because near Chevy dealer so not much choice. Tyrell was at the desk he calmed us both down, gave us a great room and rate, helped when my CDN cash was not the optimum way to pay. He just made an awful day turn into a better night. Ended... More

Was this review helpful? Yes
StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review

Dear Ingrid, Thank you for reviewing our hotel and your stay! We appreciate your feedback, and your kind comments are greatly appreciated. I am glad to hear that Terrell was helpful, and able to make your night less stressful in a rough situation. I will also be sure to pass along your comments to Deborah and the rest of the... More

Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Absolutely loved this hotel. We travel on a motorcycle and often just stop in a find a room since we never know were we will end up. This hotel in Kalamazoo was by far the nicest one we have been to in the past 3 years. The price of this hotel was unbelievable and for a Friday night too. The... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review

Dear Valued Guest, Thank you for leaving such a kind review of our hotel, your comment are so greatly appreciated! I am glad that you found our rooms clean and comfortable, and that the staff was so helpful. We hope to see you again during your next trip through Kalamazoo, and don't forget to mention or Rider Discount! See you... More

Michigan
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I normally don't stay at a 2 1/2 Star hotels because I've had bad experiences, but this hotel had many positive reviews and the accommodations that I was looking for in a hotel. It had a good breakfast, a nice pool area, a very nice king bedroom suite, and the staff was wonderful. I wanted something nice and romantic because... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review

Dear TravellingMan, Thank you so much for leaving such a kind review of our property! We are very happy to hear that you found the rooms so accommodating, and the staff helpful. I am glad to hear that we were able to offer you and your wife the much needed relaxing night after a long couple weeks. We wish you... More

Long Branch, New Jersey
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 21, 2014

Staff was ok! Not terribly friendly, but ok. He seemed a little confused grabbing my reservation but he figured it out! haha - I dont know what the man's name was that checked us in. The pool was nice but we did not use it. According to other reviews, it needs a cleaning, but I wouldnt know about it first... More

Was this review helpful? Yes
StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review

Dear Valued Guest, Thank you so much for your kind and detailed review of our hotel. We appreciate you comments and thank you very much for staying with us. I am glad to hear that you had a very clean and comfortable room, and that you were able to enjoy our breakfast buffet. We look forward to seeing you again... More

Rochester Hills, MI, United States
1 review
4 of 5 stars Reviewed July 17, 2014

We go to the other side of MI often to visit our grandchild. This is our preferred hotel. The rooms are large with a couch and small kitchenette. The TV has plenty of channels. The water pressure is good. The breakfast has plenty of choices including hot items. The staff is friendly and very accommodating. The lobby is large yet... More

Review collected in partnership with Best Western

Was this review helpful? Yes
StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review

Dear Yvonne, Thank you very much for your review of our hotel! We appreciate your kind words, and are very happy top be your "home away from home." Your feedback is very important to us and our future guests, and we are grateful to you for taking the time to leave such a detailed review. We look forward to seeing... More

Wisconsin, United States
1 review
2 of 5 stars Reviewed July 14, 2014

I was disappojted with the look of Best Western, Kalamazoo, MI. It was by far the most run down hotel I have ever stayed. It desperately needs new carpet everywhere. It looks dirty, stained and gives the hotel a bad appearance when you walk right in.

Review collected in partnership with Best Western

Was this review helpful? Yes
StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review

Dear Scott C, I am sorry to hear that you did not fully enjoy your stay while a guest of ours. I will immediately be looking into what can be done right away to freshen and brighten the carpeting and lobby. Thank you for your feedback, Steven. More

ORD
1 review
2 of 5 stars Reviewed July 14, 2014

Dated decor and non-existent customer service. Hotel was just creepy..... didn't know where the front lobby was. Room was average, but again dated, and not very clean. Not much staff around to assist, and the "free breakfast" didn't begin until 7AM... I needed to leave each day by 6:30.

Review collected in partnership with Best Western

Was this review helpful? Yes
StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review

Dear Valued Guest, Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests... More

Pinckney, Michigan
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 10, 2014

My name Chris Minke and I'm frequent business traveler that spends between 60-80 nights a year in hotels. Today a friend of mine and I decided to take a last minute trip to Kalamazoo for the night. While I typically don't use a service like Hotwire, Priceline, Orbitz, etc .. I decided to so after looking at your rack rate... More

Was this review helpful? Yes 1
Warren, Michigan
1 review
3 of 5 stars Reviewed July 9, 2014

Coffee pot still had a used filter in it; when i pulled back the bedspread, a piece of a nut of some kind fell out. Not sure why i need to fill out the full 200 characters when my comments are complete

Was this review helpful? Yes
StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review

Dear Linda N, Thank you for your response and review of our hotel. I am glad to see that you found the service and quality of the hotel to be good. I apologize for any housekeeping issues you may have experienced while our guest, as this is not a common experience. I will be discussing your comments with the housekeeping... More

Southfield, MI, United States
1 review
3 of 5 stars Reviewed July 7, 2014

The room was very nicely appointed but the air conditioning did not work. The thermostat on the wall had to be either on or off. If you turned it to auto it kept making the room 71 degrees no matter what you set it at. The shower gave a light rain water effect and nothing else. If you adjusted it... More

Review collected in partnership with Best Western

Was this review helpful? Yes
StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review

Dear Elaine B, Thank you for your review of the hotel, and we hope that next time we can give you that "perfect" stay. I would love to be able to look into the issue you were experiencing with your Heating/Cooling unit, as all the thermostats should all be able to be set to the exact comfortable temperature for each... More

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Additional Information about BEST WESTERN PLUS Kalamazoo Suites

Address: 2575 S 11th Street, Kalamazoo, MI 49009
Phone Number:
Location: United States > Michigan > Kalamazoo County > Kalamazoo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Kalamazoo Suites 2.5*
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Also Known As:
Best Western Plus Kalamazoo Hotel Kalamazoo

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
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Hotel Style
#2 Green Hotel in Kalamazoo
Hotel Class
Official Description (provided by the hotel)
Welcome to the BEST WESTERN PLUS Kalamazoo Suites, a newly renovated all-suites property located in southwest Michigan. This Kalamazoo hotel features 64 well-appointed suites, each fully-equipped with cable satellite television, microwave, refrigerator, and free high-speed Internet access. Guests will enjoy a delicious complimentary continental breakfast each morning before taking a dip in the indoor heated swimming pool and hot tub. Additional amenities include a fitness center, guest laundry, full business services and meeting/banquet facilities. ... more   less 
Number of rooms
64

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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