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BEST WESTERN PLUS Kalamazoo Suites

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2575 S 11th Street, Kalamazoo, MI 49009
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1 room 1 guest
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BEST WESTERN PLUS Kalamazoo Suites
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210 Reviews from our TripAdvisor Community

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Traveler rating
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    61
    36
    33
    19
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98
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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  • French first
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    (210)
  • Mar-May only
    (62)
  • Jun-Aug only
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    (34)
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    (43)
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Manhattan, Illinois
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW via mobile

the hotel was very nice Pool area being renovated it will be lovely however that was not disclosed at time of booking Lobby nice rooms very nice size Beds had a hard edge around them but still comfortable And clean I would stay here again!

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South Bend, United States
2 reviews
3 of 5 stars Reviewed 6 days ago NEW

This hotel has just become a Best Western. It is very clean and comfortable. The breakfast is nice with limited seating. Be aware that we were told soon they are doing a major remodeling of the place so you might run into some construction

Review collected in partnership with Best Western

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Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

When we checked in the woman on duty at the desk was completely disinterested in any questions we had. She clearly was not interested in helping us. I got the impression she definitely did not like her job. At breakfast we noted that the make-it-yourself waffle maker had a dirty, crusted area around the handles. I appeared to never have... More 

Review collected in partnership with Best Western

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StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review

Hi! Thank you for taking the time to review your recent stay with our hotel. We are happy to hear that you had a quality sleep, and found the rooms clean and comfortable during your stay. I would like to personally apologize for the service that you received at check in, and we will be using you comments as training... More 

Schertz, Texas, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This Best Western Plus in Kalamazoo, Michigan has fabulous, two room suites. The hotel is off the beaten path, very easy to get to, but secluded and very worth the expense. The rooms are large and very accommodating with a kitchenette. It is located off Stadium Drive and very near West Main, accessible to US 131. You can get anywhere... More 

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StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review

Dear Valued Guest, Thank you very much for leaving a review of our stay at our hotel! We are all very please to hear tha you enjoyed your stay with us, and found the location convenient and comfortable. We appreciate you noticing our Green effotrs and care for the environment, which is very important to us. We hope to see... More 

San diego
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel for the tennis tournament held at Kalamazoo College. The location is convenient it's about 7 minutes away from WMU and Kalamazoo College. First, the breakfast is not the best but it's okay if you are in a hurry. Second, our room was old and I got a lot of bug bites even when I asked... More 

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StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review

Dear FoodKing, Thank your for leaving a review of our hotel, and comments to help better us for our future guests. I am glad to hear that you were able to take advantage of our free breakfast, and we will look into what we can do to expand this area in the future. We are currently in the process of... More 

lombard, United States
1 review
1 of 5 stars Reviewed 4 weeks ago

property in disrepair, small pool and not water chemistry not balanced, hot tub is too hot as well as the domestic hot water. the lobby was in good condition, rooms look okay at first but upon closer look the quality of the work that has been done leaves a lot to be desired.

Review collected in partnership with Best Western

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Kansas City, Missouri
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I enjoyed my stay here. The rooms were large and clean. The rest of this property was very up to date and very well maintained. The staff was very friendly and knowledgeable. The breakfast was excellent and well stocked.

Was this review helpful? Yes
StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review

Dear Valued Guest, Thank you very much for taking your time to leave a review of our hotel, we appreciate your feedback. We are all very please to hear that you enjoyed your stay with us! I am glad to hear that you found the staff friendly and were able to take advantage of the complimentary breakfast buffet. We hope... More 

Sussex, WI, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 27, 2015

We were unfamiliar with the Kalamazoo area, and were in town to an event at Western Michigan University We chose this hotel because of the location, This hotel needs updating and cleaning. The staff was friendly and helpful. The room was large, but the furniture was in poor condition, the glass shower door was not fastened at the bottom, which... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review

Dear John T, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have fixed the item that you noted with the... More 

Rochester, Minnesota, United States
Level Contributor
4 reviews
2 of 5 stars Reviewed July 24, 2015

Filthy hotel room and poor housekeeping. Disappointed to say the least. Carpets have stains all over. The chair needs to have a towel before I will sit on it and finger prints all over the bathroom door. Then my bed was slap hazardly made and my dirty towels where still laying on the floor when I returned.

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Muncie, United States
1 review
5 of 5 stars Reviewed July 23, 2015

The staff is excellent! They take care of any problems you may have, if you have any. It's clean and easy to get to (if there isn't construction). My family and I have been staying at this hotel every year for the past three years and will continue to stay for years to come.

Review collected in partnership with Best Western

Was this review helpful? Yes
StevenHatto, Manager at BEST WESTERN PLUS Kalamazoo Suites, responded to this review

Hi Carol! Thank you very much for leaving such a kind review of our property, we greatly appreciate your feedback. I am happy to hear that you have enjoyed your families annual stay with us, and that the construction in the area was not difficult to navigate. Thank you for your continued business, we look forward to having you as... More 

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