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All 11 Jackson hotels

Fairfield Inn & Suites Jackson

2.5 of 5 Hotel   |   2395 Shirley Drive, Jackson, MI 49202
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87%
Ranked #1 of 11 hotels in Jackson
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 weeks ago
Embh86 Highland, Michigan
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  • Reviews (57)
  • Photos (11)
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57 people have reviewed this hotel

Traveler rating
    31
    18
    5
    3
    0
See reviews for
22
6
6
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Chicago, Illinois
Contributor
13 reviews 13 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

I think the staff are writing reviews on this one. The AC unit was extremely noisy and the pillows were lumpy. The room was okay overall. We found the front desk staff to be unfriendly. The breakfast was mediocre, but standard fare for these places; the lady taking care of the area was working hard. I have stayed in many... More

Was this review helpful? Yes
TMIHospitality, Manager at Fairfield Inn & Suites Jackson, responded to this review

Dear Rosie120, Thank you for taking the time to review your stay at the Fairfield Inn & Suites Jackson. I'm sorry to hear that your experience was less than exceptional. We strive to impress our guests, and it sounds like we came up short this time. I have spoken to my staff to ensure that future guests do not have... More

Highland, Michigan
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Very clean,with comfortable beds, extra pillows and a very nice breakfast. Rita at the front desk is a gem, super friendly, efficient and helpful. We would definitely stay here again. Very convenient ti MIS.

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Melvindale, Michigan
1 review
5 of 5 stars Reviewed 3 weeks ago

Fairfield inn in jackson was very clean, staff was wonderfuly nice and attentive, spa and pool area were clean and well kept, would stay again for sure! Our room was clean had extra pillows and was very welcoming! :-)

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chicago, il
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 22, 2014

if Jackson is your destination or just passing and need to stay the night, this is a nice hotel. clean rooms and baths, and great breakfast in the am. staff was friendly and helpful. felt like family.

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Lansing Michigan
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 18, 2014

We were returning from the weekend and needed to be in Jackson the next day. Since it was on our way we stayed in Jackson rather than going home and returning the following day. We arrive late, well after midnight, tired and just wanted to go to sleep. They may have had the most efficient check in I have ever... More

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priggio
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 15, 2014

We recently hosted a wedding in the area and booked a block of rooms at this hotel. I can't say enough nice things about the staff and the cleanliness and upkeep of the property. Everyone from the front desk, management, and housekeeping were always upbeat and more than accommodating to our requests. Even as much as getting housekeeping into the... More

Was this review helpful? Yes 1
Michigan
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 8, 2014

This hotel has been recently renovated and it shows. It belongs in the Marriot lower level family. We were greeted by friendly staff upon arrival and all staff continued to speak courteously and friendly the entire stay. Our double queen bed room had triple sheeted beds with proprietory pillows. It was extremely clean! There was an appliance island with coffee... More

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Elkton, Michigan
1 review
2 of 5 stars Reviewed May 24, 2014

The check in clerk was awesome when we checked in. The room we got was so small. It had only one bedside table and one chair in the room. Not big enough for 2 people to use the desk or be comfortable in. We went down to use the hot tub and pool and was very disgusted and disappointed. The... More

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TMIHospitality, Manager at Fairfield Inn & Suites Jackson, responded to this review

Dear BrendaJo420, Thank you for reviewing your stay at the Fairfield Inn & Suites Jackson. I'm glad to hear that my front desk staff made your check in awesome. However, please accept my apologies that the rest of your stay was less than satisfactory. I have addressed your comments with my maintenance and breakfast teams to ensure that any deficiencies... More

Battle Creek, Michigan
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 15, 2014

Stayed one night and was everything I was hoping it would be. Clean is number one on my list of must haves. Staff was very friendly and helpful. Breakfast was hot and plenty of choices. Love having breakfast before heading back out on the road when traveling. Who doesn't love fresh cookies in the evening! Added treat. Would stay again...

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Grand Rapids, MI
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 6, 2014

We stayed for one night in Jackson before attending a family event the following day. The hotel staff was wonderful! Upon checking in, we were greeted with fresh, homemade cookies. The check-in clerks were incredibly courteous and friendly. Our room was top-notch and very clean. I visited the workout room - it was tiny, but fine for the limited time... More

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Additional Information about Fairfield Inn & Suites Jackson

Address: 2395 Shirley Drive, Jackson, MI 49202
Phone Number:
Location: United States > Michigan > Jackson
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Jackson 2.5*
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Also Known As:
Fairfield Inn Jackson Hotel Jackson
Fairfield Jackson
Jackson Fairfield Inn

11 photos of this hotel

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Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
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57

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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