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Holiday Inn Express & Suites Jackson

2.5 of 5
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3506 O'Neill Drive, Jackson, MI 49202 (Formerly Country Inn & Suites By Carlson, Jackson, MI)
Holiday Inn Express & Suites Jackson
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Ranked #7 of 10 Hotels in Jackson
A recent review
4 of 5 stars Reviewed July 15, 2014
Habsgohabs Toronto, Canada
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81 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Holiday Inn Express & Suites Jackson
See the most recent reviews
Jackson, United States
1 review
2 of 5 stars Reviewed July 28, 2014

Bed was lumpy, sheets were very threadbare, shower rod about to fall off the hinges, wall paper peeling. There was a noticeable amount of air freshener throughout the hallways and elevator that was overpowering.

Review collected in partnership with Country Inns & Suites By Carlson

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CarlsonRezidor, Online Customer Support at Holiday Inn Express & Suites Jackson, responded to this review

We are sorry to hear you did not have a good night’s sleep due to the comfort of your bed. We know a good night’s rest is very important. Thank you for taking the time to reach out to us and we hope for another opportunity to exceed your expectations. More 

Toronto, Canada
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed July 15, 2014

Stayed one night at this hotel when we were in Michigan. What a surprise...the rooms were very large and comfortable. The room was set up to accommodate people with disabilities so the room and bathroom were very spacious. Rooms were clean, beds were comfortable and the location was conveniently located beside a highway and close to restaurants. The only area... More 

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West Greenwich, Rhode Island
Level Contributor
87 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed July 1, 2014

I stay here when I travel to our facility in Michigan. It's a great location near restaurants and work. However, the hotel is older and definitely needs some updates AND soundproofing. I could hear the man next door snoring all night! Rooms are very clean. However, there is no restaurant so you have to go out for dinner. They have... More 

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Mount Vernon, Washington
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 18, 2014

The workers here are friendly but the place is getting a little dated. I stay here regularly for work and have been doing so for over eight years. The rooms are not as sound proof as I would like but the beds are comfortable. When I stayed here last (June 2014) the AC in my room was not working quite... More 

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Phoenix, New York
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 6, 2014

We found this hotel by chance as we were passing through and were very pleased . The hotel was very clean and the the staff could not be more accommodating, especially Jessica upon check in and Nancy in the b'fast area in the morning. I highly recommend this hotel.

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Waukesha
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 28, 2014

I can overlook nearly anything if the staff is attentive. Our check-in required some room changes at our party's request. The staff was very understanding and switched us around with no issues. We only anticipated one nights stay. However there was a medical issued that required a second night. The staff held a room for us and was very efficient.... More 

Was this review helpful? Yes 1
Frankfort, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 27, 2014

Highs...Service was good enough. Room was clean. Room was comfortable. We both slept well. Lows...Room had some nicked up furniture. Breakfast room is too small, limiting both selection and seating. Because of that, 4 stars instead of 5. But still a very good value overall.

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Greensboro, North Carolina
Level Contributor
54 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed April 17, 2014

I used to travel to Jackson four or five times each year and would always stay in this hotel. I haven't been here in almost a year, and the property is really beginning to go downhill. While it's still an average hotel, The maintenance and attention to details are really beginning to lack. I had a broken mirror in my... More 

Was this review helpful? Yes 1
Jackson, Michigan
1 review
4 of 5 stars Reviewed February 27, 2014

My husband & I stayed at the Country Inn & Suites in Jackson, MI for Valentine's Day (2014). Stayed in the jacuzzi suite. It was clean other than some couple cob webs in the corners of the sealing. But I'm not complaining, just pointing it out. I noticed that there were kids under 18 in the pool when my husband... More 

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Monroe
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed February 14, 2014 via mobile

Took a group of families up for a youth basketball tournament. Was forced to change to this area as a tournament in another city cancelled. 3 weeks before arriving, tried to get management to arrange a deal for our group needing 7 rooms for 1-2 nights. Never would even talk to me. Spent a ridiculous $127 a night per room.... More 

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CarlsonRezidor, Online Customer Support at Holiday Inn Express & Suites Jackson, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with your recent stay. Your comments are valued, and your suggestions will be used to consider improvements in the future. Thank you for your feedback and we hope for another chance in the future to exceed your expectations! More 

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