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Holiday Inn Express & Suites Jackson

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3506 O'Neill Drive, Jackson, MI 49202 (Formerly Country Inn & Suites By Carlson, Jackson, MI)
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1 room 1 guest
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Holiday Inn Express & Suites Jackson
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9 Reviews from our TripAdvisor Community

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    6
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    4 of 5 stars
Date | Rating
  • English first
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English first
  • All months
    (9)
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    (0)
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Saint Louis, Missouri
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We were in Jackson for a wedding and the hotel had a block of rooms at special rates. The property was just recently remodeled and re-branded as H.I.; it looks and smells accordingly. The room was spacious, the bathroom clean, the reception friendly and breakfast adequate. There was a strong odor of cleaning agents in our room. All in all... More 

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2 reviews
4 of 5 stars Reviewed 3 weeks ago

With a family of six it's always hard to find a hotel that can fit everyone. The employees were very nice and welcoming. Since this place was newly remodeled the environment was very nice and home welcoming.

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Level Contributor
34 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We decided to stay here with our six person family in one room and this is what we got. The staff was very friendly and welcoming. The breakfast was great, but the hotel itself seemed to have this musky smell...

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jackson, michigan
Level Contributor
32 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

got a room for my daughter birthday she and my wife and her friend stayed and loved it . room was clean. pool was and spa was clean and warm. and they have a comp breakfast which we all enjoyed. night front desk women was nice as to be.

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 16, 2015

I had to stay at this hotel for a week for work. Not only was one of the ladies at the.front desk rude but the manager was worse. I have never seen a manager that doesn't know how to treat a customer.properly. She needs some classes in customer service and management. I would never stay here again !!

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Travelers are raving about these Jackson hotels

Midland, Michigan, United States
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 12, 2015

Nice stay on a Friday night. Staff was super friendly both on check-in and coming in later after a play at the Shakespeare Festival. Rooms were clean, bed was comfortable. Only thing was light from parking lot came through the window dressing no matter how you positioned it and I need pure darkness to get my beauty sleep:)

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Columbus, Ohio
Level Contributor
136 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed June 11, 2015

We booked this hotel as a secret Hotwire deal, and were satisfied with our stay. This was our first time there. So, I cannot comment on what it was like before. I like that it was newly remodeled and very modern looking. Our room was stylish, and most importantly, spotless. The staff was very helpful and friendly. However, I do... More 

Was this review helpful? Yes 1
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed June 10, 2015

We have stayed at this property when it was owned by Country Inn & Suites many times. It has changed hands and is now a Holiday Inn Express. The experience was not as good. No more warm cookies upon arrival. Front desk staff not as nice. No nice fireplace and lending library. No fresh and great coffee in the lobby... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Jackson, responded to this review

Dear kcape, Thank you for taking the time to leave a review of our property. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. We would like to apologize for the overall dissatisfaction you had experienced during your stay. It is certainly not our intent... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 3, 2015

We picked this hotel to be close by family for a two day stay. The hotel was quiet as a mouse, but somehow the parking lot was packed each night. The room was clean and fairly large as we got the handicap room due to a 1 am late check in. My boyfriend didn't like the way the shower worked... More 

Was this review helpful? Yes 1
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16 photos of this hotel

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Pool/beach area (1)
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