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Holiday Inn Express & Suites Jackson

2.5 of 5
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3506 O'Neill Drive, Jackson, MI 49202 (Formerly Country Inn & Suites By Carlson, Jackson, MI)
Holiday Inn Express & Suites Jackson
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Ranked #6 of 11 Hotels in Jackson
A recent review
4 of 5 stars reviewed 3 weeks ago
charlajw Columbus, Ohio
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79 Reviews from our TripAdvisor Community

Traveler rating
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    13
    7
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25
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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  • English first
  • Italian first
  • Any
English first
  • All months
    (79)
  • Mar-May only
    (16)
  • Jun-Aug only
    (25)
  • Sep-Nov only
    (27)
  • Dec-Feb only
    (11)
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Columbus, Ohio
Top Contributor
136 reviews 136 reviews
9 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We booked this hotel as a secret Hotwire deal, and were satisfied with our stay. This was our first time there. So, I cannot comment on what it was like before. I like that it was newly remodeled and very modern looking. Our room was stylish, and most importantly, spotless. The staff was very helpful and friendly. However, I do... More 

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Senior Contributor
37 reviews 37 reviews
12 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We have stayed at this property when it was owned by Country Inn & Suites many times. It has changed hands and is now a Holiday Inn Express. The experience was not as good. No more warm cookies upon arrival. Front desk staff not as nice. No nice fireplace and lending library. No fresh and great coffee in the lobby... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Jackson, responded to this review

Dear kcape, Thank you for taking the time to leave a review of our property. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. We would like to apologize for the overall dissatisfaction you had experienced during your stay. It is certainly not our intent... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We picked this hotel to be close by family for a two day stay. The hotel was quiet as a mouse, but somehow the parking lot was packed each night. The room was clean and fairly large as we got the handicap room due to a 1 am late check in. My boyfriend didn't like the way the shower worked... More 

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Alexandria
1 review
1 of 5 stars Reviewed May 25, 2015

Very overpriced with below average breakfast. Additional deposit even when using a credit card. Bathroom door doesn't open because it hits the toilet, just weird things like that means I won't be back.

Review collected in partnership with Country Inns & Suites By Carlson

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Travelers are raving about these Jackson hotels

Chicago, Illinois
1 review
5 of 5 stars Reviewed May 8, 2015

I stayed at this hotel for a week because of work. I saw the reviews online and was nervise to where my work was having me stay at. But the whole place was wonderful. Even though they are doing renovation the place is upstanding and classy. Next time I am in town I am going to make sure I have... More 

Review collected in partnership with Country Inns & Suites By Carlson

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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 30, 2015

Disgusting! Room was filthy, looked like it had never been cleaned, and roaches everywhere. Avoid!!! Room#223 ********************* I arrived late on Monday nite, tired and was getting ready to go bed and I saw what was making those funny noises on the ceiling. Turned out to be there were thick layers of dusts covering the ventilation and the fan was... More 

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