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Holiday Inn Express & Suites Jackson

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3506 O'Neill Drive, Jackson, MI 49202 (Formerly Country Inn & Suites By Carlson, Jackson, MI)
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1 room 1 adult
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Holiday Inn Express & Suites Jackson
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17 Reviews from our TripAdvisor Community

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Toronto
Level Contributor
151 reviews
150 hotel reviews
common_n_hotel_reviews_1bd8 367 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed here for a night while in the area on business. The location is good, right off the interstate with a gas station at the exit, and a Lone Star, Olive Garden and Cracker Barrel virtually in the hotel parking lot. There is also ample, well lit parking. The building seems clean, fresh and well maintained. The room was... More 

Helpful?
1 Thank ToSquareBob1
Michele D, Front Office Manager at Holiday Inn Express & Suites Jackson, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you generally enjoyed your stay with us. I am sorry that the heater kept you up. I understand how this can impact a whole stay. And I am sorry that you experienced issues with our WiFi also. With 2 issues that can have such an impact,... More 

Atlanta, Georgia
Level Contributor
106 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed December 14, 2015 via mobile

This used to be the country inn and suites. It is very clean, internet worked well. Very friendly staff who help me to get my corporate rate at check in. I am tired to the HIExpress breakfast but the parking lot offer other options and restaurants are walking distance. Overall a very good experience for Jackson. Will stay there again... More 

Helpful?
Thank The_Guanacos
Michele D, Front Office Manager at Holiday Inn Express & Suites Jackson, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. I'm so happy the staff were able to help you get your rate! I am sorry you do not card for our breakfast, but the restaurants around us are really good options! We hope you will visit us again. Sincerely, Rachael... More 

Saranac, Michigan
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed December 7, 2015

Stayed here a lot this year only because my company paid for it. The internet is by far the worst I ever experienced. If you need internet access after work do not stay here. I like many others I use my phone. You know its a joke when you go to connect to the router and all you see are... More 

Helpful?
Thank Michael M
Michele D, Front Office Manager at Holiday Inn Express & Suites Jackson, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. I am sorry about the Internet quality. We have upgraded our lines to meet the demand. I apologize that we were unable to offer a further solution at that time. If you would like to contact me I would be happy to speak with... More 

Grand Rapids, Michigan
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 7, 2015

One of my two favorite places to stay in Jackson. I have stayed in quite a few of there hotels. A Large grocery store next door, severl restaurants within a few blocks, right off the highway. Very nice place to stay.

Helpful?
Thank Ronald C
West Linn, Oregon
Level Contributor
7 reviews
4 of 5 stars Reviewed September 23, 2015

Really nice service! comfortable stay and convenient breakfast. Quiet and located near some easy restaurants. Clean and up to date. The most gracious staff anywhere! The High Street Brewery And Distillery were fun and great food in downtown Jackson. Really loved the automatic pancake maker!

Helpful?
Thank Thedecoratingdog
Michele D, Front Office Manager at Holiday Inn Express & Suites Jackson, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. I am so happy that you enjoyed our town as well! We value your feedback. We hope you will visit us again. Sincerely, Rachael K Guest Agent Manager More 

Langhorne, Pennsylvania
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed September 21, 2015

we stayed here 4 nights while in Jackson on family business. The hotel opened in May 2015 and is brand spanking new. Friendly and efficient staff. Clean rooms and common areas. Great beds. Good breakfast options for the complimentary breakfast, including cheese omelettes, turkey sausage, bacon, cereals, fruits, pastries, breads, muffins, juices, yogurt, coffee, etc. and the most delicious hot... More 

Helpful?
1 Thank UrbanMonkey48
Michele D, Front Office Manager at Holiday Inn Express & Suites Jackson, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. I am happy that you enjoyed breakfast so much as well! We value your feedback. We hope you will visit us again. Sincerely, Rachael K Guest Agent Manager More 

Jackson, Michigan
1 review
1 of 5 stars Reviewed September 21, 2015 via mobile

I stayed here a few night ago and was charged a 150$ smoking fee. I NEVER smoked in that room. When I called to talk to the manager I was hung up on. That was on a Saturday. I waited till Monday to speak with someone in HR (which is who the manager told me I should speak too) when... More 

Helpful?
Thank alyssa F
Michele D, Front Office Manager at Holiday Inn Express & Suites Jackson, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. As the evidence within the room shows smoking occurred during your stay we had to follow through with the policy outlined in the registration folio you initialed and signed. As I explained during our 2nd phone conversation no employee is required to continue a... More 

Travelers are raving about these Jackson hotels

Phoenix, Arizona
Level Contributor
116 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed September 16, 2015

I haven't stayed in a Holiday Inn so wasn't expecting much but was pleasantly surprised. The lobby was super new and modern. I really liked the look of the hotel, easily as good as some more high-end properties I stay at. In the same complex there is an Olive Garden, Cracker Barrel and a Steak Restaurant so you can walk... More 

Helpful?
Thank AZTVLR71
Michele D, Front Office Manager at Holiday Inn Express & Suites Jackson, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. I am sorry to hear about the issues that you experienced. We will look into the AC issues from your room, thank you for letting us know. I will also make sure our staff knows to direct guests to... More 

Saint Louis, Missouri
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed August 29, 2015

We were in Jackson for a wedding and the hotel had a block of rooms at special rates. The property was just recently remodeled and re-branded as H.I.; it looks and smells accordingly. The room was spacious, the bathroom clean, the reception friendly and breakfast adequate. There was a strong odor of cleaning agents in our room. All in all... More 

Helpful?
Thank PZimmer746
2 reviews
4 of 5 stars Reviewed August 10, 2015 via mobile

With a family of six it's always hard to find a hotel that can fit everyone. The employees were very nice and welcoming. Since this place was newly remodeled the environment was very nice and home welcoming.

Helpful?
Thank Faith P
Michele D, Front Office Manager at Holiday Inn Express & Suites Jackson, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We value your feedback. We hope you will visit us again. Sincerely, Rachael K Guest Agent Manager More 

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