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All 11 Jackson hotels

Country Inn & Suites Jackson

2.5 of 5 Hotel   |   3506 O'Neil Drive, Jackson, MI 49202
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Ranked #7 of 11 hotels in Jackson
A recent review
3 of 5 stars reviewed 1 week ago
Jenn S Hastings, PA
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34 people have reviewed this hotel

Traveler rating
    12
    7
    5
    7
    3
See reviews for
9
10
3
9
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Italian first
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English first
Hastings, PA
Senior Contributor
27 reviews 27 reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

I used to travel to Jackson four or five times each year and would always stay in this hotel. I haven't been here in almost a year, and the property is really beginning to go downhill. While it's still an average hotel, The maintenance and attention to details are really beginning to lack. I had a broken mirror in my... More

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Jackson, Michigan
1 review
4 of 5 stars Reviewed February 27, 2014

My husband & I stayed at the Country Inn & Suites in Jackson, MI for Valentine's Day (2014). Stayed in the jacuzzi suite. It was clean other than some couple cob webs in the corners of the sealing. But I'm not complaining, just pointing it out. I noticed that there were kids under 18 in the pool when my husband... More

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Monroe
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 14, 2014

Took a group of families up for a youth basketball tournament. Was forced to change to this area as a tournament in another city cancelled. 3 weeks before arriving, tried to get management to arrange a deal for our group needing 7 rooms for 1-2 nights. Never would even talk to me. Spent a ridiculous $127 a night per room.... More

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CarlsonRezidor, Online Customer Support at Country Inn & Suites Jackson, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with your recent stay. Your comments are valued, and your suggestions will be used to consider improvements in the future. Thank you for your feedback and we hope for another chance in the future to exceed your expectations! More

Travelers are raving about these Jackson hotels

South Bend, Indiana
1 review
1 of 5 stars Reviewed December 22, 2013

Stayed back in July. Stayed for About one month. It's December Just noticed a charge on our account for $88 from country inn And suites. Called and they said They have us booked for 90 days. We didn't call and make any reservation. They are a fraudulent motel. Dont give them A credit card.

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CarlsonRezidor, Online Customer Support at Country Inn & Suites Jackson, responded to this review

We appreciate you bringing this matter to our attention. We understand the inconvenience an unexpected charge can cause. Please contact Corporate Customer Care if you require additional assistance in this matter. More

Goshen, Indiana
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 28, 2013

This hotel was nice but a little pricey--maybe because they are closer to the airport. The room was clean and there were no bugs. The bed was very comfortable. There are three eating places within walking distance. The staff was friendly and helpful. The breakfast was decent--and served on real glass plates, cups, and glasses--with real silverware--a rare thing these... More

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Indianapolis, Indiana
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed July 19, 2013

Stayed one night. Lot of our family were booked into this hotel as we had a funeral to attend. Very outdated and shabby in places. Foyer area has old furniture and drapes etc. that need replacing. Rooms were also well worn. Pool area smelled really bad, like a lot of garlic. Couldn't understand the smell. Staff were friendly and there... More

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Carlson Hotels C, Online Customer Support at Country Inn & Suites Jackson, responded to this review

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. To discuss your stay further, please contact Corporate Customer Care. More

Sanford, Michigan
Top Contributor
73 reviews 73 reviews
3 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed June 5, 2013

Lobby and halls were musty, ugh. The air conditioning in the room keep going on and off all night keeping me awake. Thank goodness we only stayed one night. Breakfast was okay, coffee was terrible, only had one cup.

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Sandusky, Michigan
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed May 7, 2013

We stayed for two nights. The staff was pleasant enough and the breakfast was pretty good. The room could have been cleaner. We pulled the table out away from the wall to play cards and it was pretty filthy on the back side. I also dropped the back to my earring and we were on the floor searching for it... More

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Carlson Hotels C, Online Customer Support at Country Inn & Suites Jackson, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. Also, we are sorry to hear of your unsatisfactory experience when trying... More

Los Angeles, California
Contributor
16 reviews 16 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 19, 2013

Wonderful experience. Stayed here Monday to Friday for 3 weeks. Everything is so wonderful, except for 2 negatives. Pros: The lobby look and feel. Breakfast and dining area The rooms The view outside Loads of Restaurants and malls nearby Wonderful people at the reception and services Cons: Should definitely consider replacing the carpets Some of the towels are pretty old,... More

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Cleveland, Ohio
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 16, 2013

Our stay got off to a rocky start when we parked to unload our cases. We were greeted by a fence with a whole section missing and a severely damage 2nd panel. Then we went to the first room. The security bar was hanging by a thread, a.k.a. stripped screws. We were moved to another room/same floor. It was marginally... More

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CountryInnJackson, General Manager at Country Inn & Suites Jackson, responded to this review

Thank you so much for sharing your comments about your experience here at the Country Inn & Suites Jackson, MI. I would love to talk with you more. Please give me a call at 517-788-6400. More

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Additional Information about Country Inn & Suites Jackson

Also Known As:
Country Inn & Suites Jackson Hotel
Country Inn And Suites Jackson
Country Inn & Suites Jackson Hotel Jackson
Country Inn Jackson
Jackson Country Inn
Address: 3506 O'Neil Drive, Jackson, MI 49202
Phone Number:
Location: United States > Michigan > Jackson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 11 hotels in Jackson
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites Jackson 2.5*
Reservation Options:
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