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Comfort Inn & Suites

Certificate of Excellence
3.0 of 5
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2435 Shirley Dr., Jackson, MI 49202
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Comfort Inn & Suites
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Ranked #2 of 11 Hotels in Jackson
Certificate of Excellence
A recent review
4 of 5 stars reviewed 5 days ago
Chrisq2005 Dronfield, United Kingdom
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63 reviews from our community

Traveler rating
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    20
    12
    2
    7
See reviews for
24
7
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23
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Dronfield, United Kingdom
Top Contributor
81 reviews 81 reviews
36 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I was charged for the safe even though a) I didn't know it was there & b) I never used it. They did remove it, with an apology, from my bill when I requested it. Despite this minor, the room was comfortable and clean the Wifi was good and the breakfast was more than adequate. The room was quiet too... More 

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Hartland, Michigan
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This is a nice hotel. My room was very nice, modern, and clean. Beds were comfy, and even give you a choice of pillow firmness right on bed. Only tip would be to request a top floor room. My room was on the 1st floor and every time someone turned on a faucet (sink or bath), it sounded like a... More 

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Tillsonburg, Canada
Top Contributor
141 reviews 141 reviews
39 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed March 20, 2015

Stayed here again while in town. Many updates since our last visit. Newly updated rooms with new furniture and sofas. Breakfast area expanded (i think) and updated. Staff all friendly and helpful. Busy place during the week as many people stay here while on business. Good thing about them is no kids, so the place is quiet then.

Was this review helpful? Yes
ManagerMI185, General Manager at Comfort Inn & Suites, responded to this review

We are so delighted that you enjoyed the many updates that our building received during our resent renovation. I have shared your feedback with our staff and they join me in thanking you for taking the time to share your resent experience. We hope that you will allow us to serve you future lodging needs. Thank you, Tabitha Williams General... More 

Detroit, Michigan
Senior Contributor
48 reviews 48 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 16, 2015

We stayed in a king suite with a pull out sofa. The hotel was very clean and the staff were very friendly. The room was clean and very large. There were lots of plugs for our electronic gear. The breakfast was nice with lots of choices. My only suggestions would be to install a wall between the lobby and the... More 

Was this review helpful? Yes 1
ManagerMI185, General Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your kind words regarding our property. We enjoyed hearing that our new lighting with electrical outlets was an amenity that you made your stay more enjoyable. I have shared your comments with our staff and they join me in thanking you for taking the time to share your recent experience. We look forward to seeing... More 

Ortonville, Michigan
Senior Contributor
48 reviews 48 reviews
28 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 28, 2015

I travel often for business and there were many nice things about my room which you can read below. However, I'll first start with the one bad thing about the room. CON: I requested a third floor room hoping to increase my chance at a quiet and restful night. I was given a third floor room that had the adjoining... More 

Was this review helpful? Yes 2
ManagerMI185, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to review your recent stay at our property. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding being placed in an adjoining room during your recent visit. I have shared your feedback with our Front Desk Staff to ensure we handle these types of situations differently in... More 

Grand Rapids, Michigan
Top Contributor
122 reviews 122 reviews
18 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed January 30, 2015

Just had a good stay at the Jackson Comfort Inn. Checkin, Room, Etc. were all fine. I noticed it smelled unique upon entering the lobby only find out they had complementary Subway sandwiches that night...cool touch. Speaking of Cool Touch - my omelettes were exactly that when i ate them during breakfast - cool to the touch at 7:45 AM... More 

Was this review helpful? Yes
ManagerMI185, General Manager at Comfort Inn & Suites, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards, Tabitha... More 

Toronto, Canada
Top Contributor
112 reviews 112 reviews
44 hotel reviews
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed January 28, 2015

If you are looking for a good hotel in the area, I would stay here any time, check in was a breeze, the rep at the front desk was quick, and very friendly and hospitable. I walked into a spacious, immaculate room. I was impressed with the cleanliness throughout. The bed and pillows were comfortable, the hotel was quiet at... More 

Was this review helpful? Yes
ManagerMI185, General Manager at Comfort Inn & Suites, responded to this review

Thank you so much for the kind words about our property. We are delighted to hear that you enjoyed your stay. I have shared your input with my staff and they all join me in thanking you for taking the time to review our hotel. We hope to see you again in the future. Tabitha Williams General Manager More 

Chicago, Illinois
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 11, 2014

The motel is off the highway, about 1/2 hour from East Lansing. The price was very good with a AAA discount for a suite. The first room we were assigned had not been cleaned though our arrival was at 5 pm. It has a large jacuzzi, king bed, seating area but was right across from the elevator and next to... More 

Was this review helpful? Yes
ManagerMI185, General Manager at Comfort Inn & Suites, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards, Tabitha... More 

Freeland, Michigan
1 review
5 of 5 stars Reviewed October 2, 2014

I travel weekly on business and wouldn’t think about staying anywhere else when my travel takes me to the Jackson area. As soon as you enter the hotel, a friendly staff and very nice accommodations greet you. Although they are undergoing some renovations, I did not experience any inconveniences and I’m pleased with the speed of their progress and I'm... More 

Was this review helpful? Yes
ManagerMI185, General Manager at Comfort Inn & Suites, responded to this review

David, Thank you very much for the review of our property. We consider ourselves lucky that you think of Comfort Inn & Suites as your home away from home. I have shared your kinds words with the rest of our staff and they join me in saying thank you. We all look forward to seeing you week after week . More 

Franklin, Indiana
Top Contributor
123 reviews 123 reviews
104 hotel reviews
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed September 11, 2014

I travel to Jackson frequently on business and have not found any really great hotels. This is one of the better ones though. First I'll give the positives. The room was nicely decorated, roomy, quiet and comfortable. The A/C worked well. They have nice beds, sheets and towels. Staff were all pleasant. The room was clean except for some dirt... More 

Was this review helpful? Yes 2
ManagerMI185, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Tabitha Williams... More 

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