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Holiday Inn Jackson NW - Airport Rd

2.5 of 5 2696 Bob McClain Drive, Jackson, MI 49202
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Holiday Inn Jackson NW - Airport Rd
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Holiday Inn Jackson NW - Airport Rd
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62 reviews from our community

Traveler rating
    15
    27
    12
    2
    6
See reviews for
14
9
3
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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    (62)
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    (10)
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    (11)
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There are newer reviews for Holiday Inn Jackson NW - Airport Rd
See the most recent reviews
Jackson, MI
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 12, 2011

Terrible experience in the restaurant. First we were overcharged and when I mentioned it to our server they said they would have to run my credit card again. Well they did but never cancelled the first one. We paid double for one meal. Management will not do a thing about it. Just keep getting the run around!!! Will never go... More 

Was this review helpful? Yes 1
Oxford, Michigan
Contributor
19 reviews 19 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 23, 2011 via mobile

Have no complaints. Was kindly upgraded to a suite. Very nice experience.

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Boston, Massachusetts
Top Contributor
97 reviews 97 reviews
55 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed September 26, 2011

We were pretty hesitant staying at a hotel in a random Michigan town but were pleasantly surprised by the newness of the Holiday Inn. It smelled funny all over the hotel, like a mix of old cleaning rags and bleach, but the hotel was clean and new. We were given a single queen bed when we had requested two beds... More 

Was this review helpful? Yes 1
Bangalore, India
Reviewer
5 reviews 5 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 17, 2011

I stay in this hotel every week as I am consultant working at client side in Jackson. Hotel is def. new with all new furniture , big rooms, neat restrooms, fridge and microwave etc. HOwever the only issue I have here is the water..It is very hard water here. No matter how long you wash hands..the soap will never leave... More 

Was this review helpful? Yes
michigan, USA
Top Contributor
54 reviews 54 reviews
18 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 29, 2011 via mobile

Nice, new, clean, modern. Full service HI - bar and rest on site make it nice so you don't have to drive again. Prices decent for drinks and meal. Food could use some work. Would stay again when in the area.

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Chicago, Illinois
Top Contributor
66 reviews 66 reviews
31 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed July 18, 2011

This is a new Holiday Inn that replaced an older hotel on a different road in Jackson. As it is new, it is very functional, the rooms are spacious and modern, the lobby opens up to the bar/restaurant with booths that feature your own TV! I had an executive suite which included a fridge with slots for bottles of water... More 

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Toronto
Top Contributor
128 reviews 128 reviews
128 hotel reviews
385 helpful votes 385 helpful votes
4 of 5 stars Reviewed May 30, 2011

This appears to be a newer property and as such falls right in line with any newer Holiday Inn property. The lobby and common areas roomy, bright and clean; rooms nicely appointed and a good size. Pool area is smallish but again nice and clean. The restaurant was decent but as others have posted under staffed. I overheard the lone... More 

Was this review helpful? Yes 6
Galveston, Texas
Contributor
14 reviews 14 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 1, 2011

Stayed for one night, New Years Eve . Used priority points, smooth as can be. A new Hotel that's obviously developing it's own vibe. "William" the front desk clerk, out did himself in the customer service dept. He showed up with house cleaning, checking people in and answering the phone I wouldn't doubt it if he was the bartender as... More 

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Fond du Lac, Wisconsin
Top Contributor
104 reviews 104 reviews
27 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed December 20, 2010

We have visitied Jackson many times in the past and usally stayed with family but this time we decided to stay a hotel hotel and we are pleased we choose the Holiday Inn. Check in was quick and smooth even with the fact that we needed three rooms in close proxinty to each other; we have several children and need... More 

Was this review helpful? Yes
HolidayInnJackson, Manager at Holiday Inn Jackson NW - Airport Rd, responded to this review

I am writing to thank you for your recent review of our hotel. The experience of our guests is of utmost importance to us, and it is always appreciated to receive such feedback. This assists us greatly in our efforts to continually improve the experience we provide to our guests. I did have one concern arising from your review, which... More 

Davison, Michigan
2 reviews
1 of 5 stars Reviewed December 7, 2010

Where to start... I waited for about 20 minutes to check in, which normally wouldn't bother me, but there was no line and the clerk was taking his sweet time on some phone call, without even acknowledging my presence -- not a nod, a smile, or anything. When I finally did get to my room I found that the heater... More 

Was this review helpful? Yes
HolidayInnJackson, General Manager at Holiday Inn Jackson NW - Airport Rd, responded to this review

I am writing to apologize for the experience we provided you on your recent visit with us. After reading through your response, I was both embarrassed and disappointed in what we provided to you during your stay. From the lack of acknowledgement at check-in, to the room issues, to the disturbances during the night and the void of interest from... More 

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Additional Information about Holiday Inn Jackson NW - Airport Rd

Address: 2696 Bob McClain Drive, Jackson, MI 49202
Phone Number:
Location: United States > Michigan > Jackson
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Jackson NW - Airport Rd 2.5*
Number of rooms: 99
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Also Known As:
Holiday Inn Jackson Northwest Hotel Jackson

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