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Holiday Inn Jackson NW - Airport Rd

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2696 Bob McClain Drive, Jackson, MI 49202
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Holiday Inn Jackson NW - Airport Rd
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Holiday Inn Jackson NW - Airport Rd
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64 reviews from our community

Traveler rating
    16
    28
    12
    2
    6
See reviews for
15
9
3
25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Jackson NW - Airport Rd
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Franklin, Indiana
Top Contributor
123 reviews 123 reviews
104 hotel reviews
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed March 27, 2012

The hotel is new. The rooms are clean and comfortable; however, carpets are already showing wear. Staff were not overly friendly. I would stay at this hotel again except for the breakfast. I went for breakfast at 7:00 AM. There was only one lady doing everything and several people were waiting for their food. The restaurant was very cold (no... More 

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IHGCare, Guest Relations Manager at Holiday Inn Jackson NW - Airport Rd, responded to this review

rondot98, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. We hope that you give us a chance in the future to show you how great our hotel is. Ben J IHG Care More 

White Plains, New York
Top Contributor
87 reviews 87 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed December 28, 2011

We have family in the area and stayed a few nights over the holidays. The building is new, large and modern with a restaurant, pool and gym. Many hotels in the immediate area don't offer these amenities. The staff was friendly, helpful and professional. We found our room to be very clean, well organized and spacious. We did encounter one... More 

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Jackson, MI
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 12, 2011

Terrible experience in the restaurant. First we were overcharged and when I mentioned it to our server they said they would have to run my credit card again. Well they did but never cancelled the first one. We paid double for one meal. Management will not do a thing about it. Just keep getting the run around!!! Will never go... More 

Was this review helpful? Yes 1

Travelers are raving about these Jackson hotels

Oxford, Michigan
Contributor
19 reviews 19 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 23, 2011

Have no complaints. Was kindly upgraded to a suite. Very nice experience.

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Boston, Massachusetts
Top Contributor
96 reviews 96 reviews
54 hotel reviews
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed September 26, 2011

We were pretty hesitant staying at a hotel in a random Michigan town but were pleasantly surprised by the newness of the Holiday Inn. It smelled funny all over the hotel, like a mix of old cleaning rags and bleach, but the hotel was clean and new. We were given a single queen bed when we had requested two beds... More 

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Bangalore, India
Reviewer
5 reviews 5 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 17, 2011

I stay in this hotel every week as I am consultant working at client side in Jackson. Hotel is def. new with all new furniture , big rooms, neat restrooms, fridge and microwave etc. HOwever the only issue I have here is the water..It is very hard water here. No matter how long you wash hands..the soap will never leave... More 

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michigan, USA
Top Contributor
54 reviews 54 reviews
18 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 29, 2011

Nice, new, clean, modern. Full service HI - bar and rest on site make it nice so you don't have to drive again. Prices decent for drinks and meal. Food could use some work. Would stay again when in the area.

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Chicago, Illinois
Top Contributor
66 reviews 66 reviews
31 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed July 18, 2011

This is a new Holiday Inn that replaced an older hotel on a different road in Jackson. As it is new, it is very functional, the rooms are spacious and modern, the lobby opens up to the bar/restaurant with booths that feature your own TV! I had an executive suite which included a fridge with slots for bottles of water... More 

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Toronto
Top Contributor
134 reviews 134 reviews
134 hotel reviews
400 helpful votes 400 helpful votes
4 of 5 stars Reviewed May 30, 2011

This appears to be a newer property and as such falls right in line with any newer Holiday Inn property. The lobby and common areas roomy, bright and clean; rooms nicely appointed and a good size. Pool area is smallish but again nice and clean. The restaurant was decent but as others have posted under staffed. I overheard the lone... More 

Was this review helpful? Yes 6
Galveston, Texas
Contributor
13 reviews 13 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 1, 2011

Stayed for one night, New Years Eve . Used priority points, smooth as can be. A new Hotel that's obviously developing it's own vibe. "William" the front desk clerk, out did himself in the customer service dept. He showed up with house cleaning, checking people in and answering the phone I wouldn't doubt it if he was the bartender as... More 

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Amenities