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All 11 Jackson hotels

Holiday Inn Jackson NW - Airport Rd

2.5 of 5 Hotel   |   2696 Bob McClain Drive, Jackson, MI 49202
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Ranked #4 of 11 Hotels in Jackson
A recent review
4 of 5 stars Reviewed December 30, 2013
Pamela J Chicago, Illinois
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60 reviews from our community

Traveler rating
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    26
    12
    2
    6
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13
8
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24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Jackson NW - Airport Rd
See the most recent reviews
Cary, North Carolina
Top Contributor
130 reviews 130 reviews
32 hotel reviews
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed January 23, 2014

At the time I stayed here from March through July this was the only full service hotel in Jackson. The staff is friendly, they have a reasonable restaurant and a good location. However they are right next to the interstate so you want to get a room at the back of the hotel to avoid the seriously loud interstate noise.... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Jackson NW - Airport Rd, responded to this review

Dear Robert B, Thank you for taking the time to provide feedback on your stay. It is unfortunate the noise from the road prevented you from fully enjoying your time at the hotel. We do appreciate the high scores for Service and Cleanliness. We take all of the reviews we receive very seriously as they allow us to identify areas... More

Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 30, 2013

Our stay at this hotel was due to an ice storm causing power outages across much of the area, including our family host's home. We found this hotel to be nice, clean, and modern. The room (a king) was a nice size, nothing spectacular, but worked perfectly for our one-night stay. The bathroom was a nice size with a large... More

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Denver, CO
Top Contributor
65 reviews 65 reviews
28 hotel reviews
99 helpful votes 99 helpful votes
3 of 5 stars Reviewed December 10, 2013

I have stayed at this hotel on several business trips. The rooms are standard, amenities are standard, same with the bathroom. It's a fine, average business hotel. Elevators can be quite slow so I wound up toting my suitcase up and down the stairs. The phone at the front desk is frequently left unanswered as I was told they only... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Jackson NW - Airport Rd, responded to this review

Dear willi348, Thank you for taking the time to provide feedback on your stay. It is unfortunate the service you received prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with... More

Chicago, Illinois
2 reviews
1 of 5 stars Reviewed November 11, 2013

As we opened the door to the room, a stench of smoke slapped us in the face. I called downstairs, and the advice I was given was to turn the air conditioner for the evening to try to the clean the air. It was 35 degrees out. They were not able to move us because the hotel was full. I... More

Was this review helpful? Yes
Marilou B, General Manager at Holiday Inn Jackson NW - Airport Rd, responded to this review

Per our conversation on 11/11/2013 I truly apologize that the room you were registered in smelled of smoke. We thouroughly clean and deodorize any rooms that guest(s) have smoked in having ignored the no smoking law. I sincerely apologize that there was still a lingering smoke odor. If we are not full we do not rent a room that has... More

Michigan
Contributor
13 reviews 13 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 14, 2013

Our small group stayed one evening on a weekend and we were impressed with the cleanliness, great customer service and attention to detail. The rooms were very nice and pristine. I hope this newer hotel stays beautiful over the years. Morning breakfast was limited to a buffet, but it was priced well.

Was this review helpful? Yes
Marilou B, General Manager at Holiday Inn Jackson NW - Airport Rd, responded to this review

Thank you so very much for your wonderful comments. I am very happy that you had the opportunity to stay with us and look forward to seeing you in the future. More

Birmingham
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 14, 2013

Just needed a quick place to stay while visiting Albion College. Had a very afforable king-bed suite. Internet was good. Restaurant nice (although service was a bit slow). Nice area of Jackson. Would definitely recommend.

Was this review helpful? Yes 1
Marilou B, General Manager at Holiday Inn Jackson NW - Airport Rd, responded to this review

Thank you so much for your comments. We truly appreciate any and all feedback. I agree that we have a great location. I look forward to meeting you on your next visit to the area. Thanks!!! More

Savannah, Georgia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 19, 2013

Overall I would say the stay was good, the staff was very helpful when we needed to find a dry cleaners. The room was just okay nothing too special for the price. My fiance and I had a 2 queen room, it was nice and cozy and seemed clean. We had found just a few things in the bathroom. There... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Jackson NW - Airport Rd, responded to this review

Dear Angela C, Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The... More

Northern Virginia
Senior Contributor
45 reviews 45 reviews
25 hotel reviews
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed September 13, 2013

This Holiday Inn is quite new with a clean, modern decor. We had a regular King room on the highway side on the 4th floor and didn't notice any noise at all. Everything was clean and we had no problems at all during our 4 night stay. We heard absolutely no noise from the other rooms around us, or from... More

Was this review helpful? Yes
Marilou B, General Manager at Holiday Inn Jackson NW - Airport Rd, responded to this review

I am so happy that you enjoyed your 4 day stay with us. We do have a good location with easy access. I hope that you are able to try our restaurant on your next visit as we have wonderful food. Again, thank you for your comments, and I hope to meet you on your next visit to the area.... More

Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 3, 2013

This hotel is brand new, with all the sparkle and cleanliness that implies. The main indoor pool is small but serviceable, and they have an excellent baby pool for the little guys. Food in the restaurant is average; nothing exciting. The maid for our room could have been a little more meticulous (never cleaned the coffee maker, and left us... More

Was this review helpful? Yes
Marilou B, General Manager at Holiday Inn Jackson NW - Airport Rd, responded to this review

Thank you so much for your feedback. All feedback is reviewed and discussed with the team members. I agree that we have a great "kiddie pool". I hope you will travel to the Jackson area again soon and I have the opportunity to meet you. Thanks!!! More

Chicagoland, IL
Top Contributor
50 reviews 50 reviews
30 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed September 1, 2013 via mobile

We were very happy with the service. We got in to our non smoking room around midnight only to find the prior guests had smoked in the room (the whole hotel is no - smoking) when we called to the front desk to tell them it wasn't us and we wanted to make sure would not be surcharged, bit were... More

Was this review helpful? Yes
Marilou B, General Manager at Holiday Inn Jackson NW - Airport Rd, responded to this review

Thank you so much for your comments. We make every effort to insure that this non-smoking hotel stays non-smoking per the law. Unfortunatley, on occasion, a guest(s) does smoke in a room and we thoroughly clean and deodorize those rooms. I am so happy Judy was able to make the negative a positive, as that is what we constantly strive... More

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Additional Information about Holiday Inn Jackson NW - Airport Rd

Address: 2696 Bob McClain Drive, Jackson, MI 49202
Phone Number:
Location: United States > Michigan > Jackson
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Jackson NW - Airport Rd 2.5*
Number of rooms: 99
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Also Known As:
Holiday Inn Jackson Northwest Hotel Jackson

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