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All 11 Iron Mountain hotels

Holiday Inn Express Hotel & Suites Iron Mountain

2.5 of 5 Hotel   |   1535 North Stephenson Ave, Iron Mountain, MI 49801
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Ranked #6 of 11 Hotels in Iron Mountain
A recent review
5 of 5 stars Reviewed November 10, 2014
Linda B Wisconsin
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47 reviews from our community

Traveler rating
    19
    19
    3
    3
    3
See reviews for
9
10
6
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wisconsin
Top Contributor
83 reviews 83 reviews
29 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed November 10, 2014

This is our "go to" hotel when traversing from Wisconsin to northern Michigan. This hotel (over several visits) has been consistently quiet, clean and comfortable. We enjoy the pool (no hot tub) as it seems to be a bit larger than your average hotel pool. Staff is very friendly and accommodating. Location is great for us right on the highway.... More 

Was this review helpful? Yes
IronMtComfort, Director of Sales at Holiday Inn Express Hotel & Suites Iron Mountain, responded to this review

Thank You for your kind words and for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our... More 

McKinney, Texas, United States
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 21, 2014

Stayed here for a work trip for two nights on Oct 14 & 15 2014. Wasn't expecting much as the choices of places to stay in Iron Mountain are limited BUT I was extremely surprised with what I experienced! The hotel has been kept up to date and is very clean and pleasant overall. The front desk and other staff... More 

Was this review helpful? Yes
IronMtComfort, Director of Sales at Holiday Inn Express Hotel & Suites Iron Mountain, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

Franklin, Wisconsin
Top Contributor
52 reviews 52 reviews
48 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed October 9, 2014

We stayed at this hotel twice - on our way to and from lower Michigan. Wow, what a great place to stay. The check - in was super friendly. Our suite was beautiful- comfortable bed - super clean- really fast WIFI. Breakfast was the usual fare served really early- that was appreciated and helped get us on our way early... More 

Was this review helpful? Yes
Matty M, Director of Sales at Holiday Inn Express Hotel & Suites Iron Mountain, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

De Pere, Wisconsin
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 29, 2014

Our sons wedding was this past weekend. this was one of the hotels he had rooms blocked at. We called to reserve a king suite. I asked what the group rate was before I did the reservation and was told one price. Went through the whole reservation process and then was told a price $20 higher. I said, wait, you... More 

Was this review helpful? Yes 1
Angela J, Director of Sales at Holiday Inn Express Hotel & Suites Iron Mountain, responded to this review

Dear Valued Guest, Thank you for your feedback your regarding your stay. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. However, we’re sorry we fell below your expectation regarding customer service and providing room accommodation rates. We will address these concerns. I assure you the feedback of our hotel will be reviewed... More 

Marquette, Michigan
Contributor
12 reviews 12 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 8, 2014

Made a reservation for an early check in, as I work night shift at the local hospital. I was told by the reservation agent that it would be no problem. When I arrived, I was told that the computers were down and and even though there were rooms available I could not check in....after much discussion I got my room... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Iron Mountain, responded to this review

Dear Jim M, Thank you for taking the time to review our property. I am very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional details regarding your... More 

Kaukauna, Wisconsin
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 25, 2014

starting at check in I presented the conf.#, credit card and Drivers lic. and it took them 3 tries to print out the correct name & address for me to fill out and sign. Then when I got my credit card statement they had charged me twice for the same night. I called 3 days in a row and was... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Iron Mountain, responded to this review

Dear kar22014, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager IHGCare More 

Waukee, Iowa
Top Contributor
73 reviews 73 reviews
31 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed July 10, 2014

Everything was great. Clean, comfortable, quiet location, with a great staff, along with everything else we expect from HIE and why it is our preferred brand. Breakfast was also plentiful and fresh in the morning. I would like to say it would have been nice to have a hot tub to soak in by the pool area, we are motorcycle... More 

Was this review helpful? Yes
Matty M, Director of Sales at Holiday Inn Express Hotel & Suites Iron Mountain, responded to this review

Dear Valued Guest, Thank you for your feedback regarding your stay. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be clean, comfortable and quiet. However, we’re sorry we fell below your expectation regarding the parking of your motorcycles. However due to policies, we are... More 

Houston, Texas
Contributor
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 10, 2014

Just stayed one night passing thru but a very clean hotel. Front desk staff were very friendly and even called an hour after check in to make sure all was well. Decent breakfast offered and good location. Even on the bottom floor, we could feel kids running up and down the hallway, but that's the only complaint I'd have.

Was this review helpful? Yes
Matty M, Director of Sales at Holiday Inn Express Hotel & Suites Iron Mountain, responded to this review

On behalf of our staff, I am writing to tell you know how delighted we were to receive your kind words of praise. We're committed to total guest satisfaction, and hope to see you again soon! Sincerely, Matty McCormick Sales and Marketing Director Holiday Inn Express & Suites More 

U.S.A
Reviewer
5 reviews 5 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 19, 2014

Hotel is cheaply built so make sure you get a top floor room because of the squeaky creaky floors. The room was nice and bed comfortable. Could smell where room had most likely been a smoking room in past. Travis and Dana at front desk were nice and pleasant. So this is what has shocked me and where things went... More 

Was this review helpful? Yes 8
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Iron Mountain, responded to this review

Dear longroadtraveler, Thank you for sharing your experience with us and for being an IHG Rewards Club Platinum Member. I am very pleased to hear that you liked our rooms and had a comfortable stay. However, I would like to apologize for any confusion regarding your reservation. I have forwarded your comments to our hotel management since the feedback we... More 

Largo, Florida
1 review
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed May 19, 2014

We had 4 rooms in our party for a 2 night stay. My flight out of Chicago was cancelled due to weather, and it was not until 1 hour past the 6PM deadline that the room was cancelled. Understanding how cancellation policies work, I would have complete understanding if we had to be charged. However, the front desk clerk, Travis,... More 

Was this review helpful? Yes 10
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Iron Mountain, responded to this review

Dear Drew W, Thank you for your recent stay with us and for writing a review about your experience. I am sorry to hear about the issues you may have experienced with your reservations. Please accept our sincere apologies for any inconvenience it may have caused you. I have sent you a private message in an effort to obtain more... More 

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Additional Information about Holiday Inn Express Hotel & Suites Iron Mountain

Address: 1535 North Stephenson Ave, Iron Mountain, MI 49801
Phone Number:
Location: United States > Michigan > Upper Peninsula > Iron Mountain
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Iron Mountain 2.5*
Number of rooms: 61
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Also Known As:
Holiday Inn Iron Mountain
Iron Mountain Holiday Inn
Hotel Style:
#3 Romantic Hotel in Iron Mountain

22 photos of this hotel

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