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BEST WESTERN PLUS Holland Inn & Suites

2.5 of 5
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2888 West Shore Drive, Holland, MI 49424 (Formerly Holland Inn & Suites)
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BEST WESTERN PLUS Holland Inn & Suites
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Ranked #13 of 18 Hotels in Holland
A recent review
3 of 5 stars reviewed 1 week ago
CastellanosML Aurora, Illinois
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145 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Aurora, Illinois
Top Contributor
92 reviews 92 reviews
71 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We stayed at this Best Western over the weekend. The room was not clean (dust everywhere, mold in the bathroom), the bedding appeared to be clean. The carpet needed a really good cleaning. We found someone's clothing that they left behind in our room. Three light switches did not work. The biggest complaint was the level of noise -- some... More 

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Park Ridge, Illinois
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Nothing special about the hotel. It is what you pay for. A clean room, friendly staff. They had a pool, hot breakfast in the morning. The coffee was actually half way decent. Fast service when I needed extra blankets. Over all a good experience.

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Flint, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

We went to Holland to visit family and looked at different hotels. I choose the Best Western Plus and would go back and stay again. Checking in & out was very quick. The location was great for shopping and restaurants.

Review collected in partnership with Best Western

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Chester, Virginia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 25, 2015

I say lousy breakfast because for the past two years I have been complaining to Best Western(s) about them serving an egg product that looks and tastes like a round yellow paper napkin. There are other products they can use available to them such as eggs that actually look and taste like fried eggs, and a scrambled egg product that... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Karen O, Director of Sales at BEST WESTERN PLUS Holland Inn & Suites, responded to this review

I am so sorry you have had to say something for 2 years to Best Western. I am ot sure if you are just referring to ours in Holland or all Best Western's. We are currently ordering a new type of egg so hopefully next time you visit Best Western Plus Holland Inn and Suites we will have an improved... More 

1 review
3 of 5 stars Reviewed March 19, 2015

I stayed there for one night, it wasn't the best traveling season but we still went. The staff wasn't quite friendly, but it's ok. The room is clean looking, facility is good. However, there seemed no one using the pool so we didn't try it. AC is working well, everything is good except the drainage of the tub is not... More 

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Karen O, Director of Sales at BEST WESTERN PLUS Holland Inn & Suites, responded to this review

We are happy that you had a Generally Good stay, even though we strive for an Excellent stay. Thank you for letting us know that overall it was good, but the things we can work on. We will check into the Drainage Shower issue. We hope that you will visit us again, Best Wishes! More 

Owosso, Michigan
Contributor
16 reviews 16 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 17, 2015

I would have rated the hotel higher, but there were a few things that stood out and caused concern. First off, swam in the pool, then ended up in the Emergency Room 1 week later with a bad ear infection. First question Dr. asked was, were you swimming in untreated water? Enough said. The other issue was there seemed to... More 

Was this review helpful? Yes 1
Karen O, Director of Sales at BEST WESTERN PLUS Holland Inn & Suites, responded to this review

First off I would like to apologize for your ear infection! I can guarantee that our pool is always treated. But again I do apologize if it did have anything to do with swimmer's ear or anything was off the day you swam. I call also assure you that no Front Desk Family members live at the hotel. I have... More 

Lansing, Michigan
Contributor
20 reviews 20 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed March 11, 2015

We were a group of 8 women in town for Girlfriends Weekend. We stayed in 4 rooms. Upon arrival, we asked for our rooms to be close together and they were very accommodating. Each room also received a gift bag (bottle of Gator Ade and a bag of Godiva chocolates. As part of the Girlfriends Weekend, the hotel put on... More 

Was this review helpful? Yes 3
Karen O, Director of Sales at BEST WESTERN PLUS Holland Inn & Suites, responded to this review

Dear Marcy T, Thank you for taking your time to write about your experience about our Hotel. I am glad that your check in and the beginning of your stay was great! We did offer to change your room right away as soon as we heard that your room did not lock but we understood that you were off to... More 

Holland, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 9, 2015

In the dark the room looked nice. When the lights were turned on we could see the dust, cobwebs and ants. Lucky for us it was only for one night. Although it was a little cheaper that the other hotels in the area, given the choice again, I would spend the extra money for a cleaner room somewhere else.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Karen O, Director of Sales at BEST WESTERN PLUS Holland Inn & Suites, responded to this review

Dear Mark H, Thank you for taking the time to review our Hotel. We truly value to opinion of our guest and we are sorry we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission. We have addressed the cleanliness issue. We want you to know that we truly... More 

Canasota, United States
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 8, 2015

Hotel staff were great, answered all my questions and informed me of everything in the area. The room was clean and the bed was comfortable. I lost one of my gloves in the parking lot and when I asked if anyone turned it in the gentlemen behind the desk pulled it right out from behind the desk. Now that is... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Karen O, Director of Sales at BEST WESTERN PLUS Holland Inn & Suites, responded to this review

Dear Lynn H, Thank you so much for taking the time to review our Property. I am very pleased that you had a great experience. during your stay at Best Western Plus. I hope that you enjoyed your time in Holland MI as well and I hope that you will be traveling back soon and be sure to let us... More 

Muskegon, Michigan
2 reviews
5 of 5 stars Reviewed January 30, 2015

I was a walk in since its right across the street from Buffalo Wild Wings. In the area for business and didn't wanna drive back cause the weather was bad that night. The guy at the desk gave me a triple A rate King room suite and it was amazing. The rooms had new furniture in them and you could... More 

Was this review helpful? Yes
Karen O, Director of Sales at BEST WESTERN PLUS Holland Inn & Suites, responded to this review

Dear Juan M, Thank you for taking the time to review our Hotel. I am pleased that you had an enjoyable experience during your Stay at Best Western Plus. Unfortunately the weather in Holland is not always great, But I am glad that you were able to use our Hotel in the weather conditions. At least the hot tub and... More 

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