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CityFlatsHotel - Holland

Certificate of Excellence
61 East 7th Street, Holland, MI 49423
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CityFlatsHotel - Holland
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340 Reviews from our TripAdvisor Community

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Level Contributor
79 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed December 13, 2015 via mobile

This is a funky modern hotel. It's in the heart of downtown so walking to shops and eating is easy. The rooms have cement ceilings and it's not my style so that biases me against it already a bit -- but I think if it did modern without sacrificing the simple things I'd like it more. The lobby area is... More 

Helpful?
1 Thank MeT1nT2
CityFlatsHotel, Public Relations Manager at CityFlatsHotel - Holland, responded to this review

Thank you for your recent review. We are glad to hear you enjoyed some parts of the hotel and will be sure to go over all of your comments as a team. Thanks again! More 

New Boston, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 16, 2015 via mobile

My wife and I booked a room on November 13-15th by checking out trip advisor and let me tell you we couldn't have been happier. Every level of our stay was first class. I would start with the staff from the point of check in, who were both friendly and informative. Right to the last day at the City Bistro... More 

Helpful?
1 Thank TheRealTimG3156
CityFlatsHotel, Public Relations Manager at CityFlatsHotel - Holland, responded to this review

Thank you so much for your positive feedback. We are thrilled you enjoyed your stay and look forward to welcoming you back again soon! More 

Ontario, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed November 13, 2015 via mobile

Nice comfortable place. I stayed 4 nights and a few things I didn't care for.... Gym - need to upgrade the fitness machines. They are old and probably bought second hand. If you want a good fitness room, you will be disappointed. Room design - I had 2 queen beds and they were awkwardly placed kiddy corner to each other... More 

Helpful?
1 Thank Dave T
CityFlatsHotel, Public Relations Manager at CityFlatsHotel - Holland, responded to this review

Thank for for the review, we will be sure to go over your comments as a team. We do require parking passes overnight in the lots, we would hate for anyone to receive a ticket from the city, since we share some of the lots with them. We also just rolled out a complimentary coffee delivery service to the rooms... More 

Milwaukee
Level Contributor
45 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
1 of 5 stars Reviewed November 11, 2015

I have never had such strong negative reactions about the design of a hotel in my life. I am a frequent travel, both nationally and globally, and have a passion for hospitality design. This hotel is schizophrenic, over stimulating, and just down right confusing. It lacks a clear concept and identity. My room had to be the worst in the... More 

Helpful?
1 Thank psmeier
CityFlatsHotel, Public Relations Manager at CityFlatsHotel - Holland, responded to this review

Thank you for staying with us and for taking the time to review the hotel. We are very sorry to hear that you did not care for the design of you room or the hotel in general. With 56 individually designed rooms it is possible you might like another room a lot better. If you are ever in the Holland... More 

Bengaluru (Bangalore), India
Level Contributor
60 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed November 9, 2015

I stayed in City flats for a week. It is a leed gold certified hotel. Has big rooms. Not a great view. It is in downtown Holland and has a decent Birsto. Doesn't have a coffee maker in room. You can fetch free coffee and pastries (only in morning) at the reception. Staff is freindly.

Helpful?
1 Thank KranAsh
CityFlatsHotel, Public Relations Manager at CityFlatsHotel - Holland, responded to this review

Thanks for the review! We are glad you enjoyed your stay. We also just rolled out a complimentary coffee room delivery, so you will no longer have to head to the lobby for coffee! Please let us know if there is any other way to make a future stay even more enjoyable. Thanks, Jack Peaphon jack.peaphon@cityflatshotel.com More 

Holland, Michigan, United States
Level Contributor
47 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed October 27, 2015 via mobile

My wife and I love this hotel. The rooms are spacious and unique, but what wins us over is the comfort of the beds. These beds (along with their high thread count covers) are extremely comfortable. We highly recommend this hotel and we also recommend getting their mini suite room with the large bath tub.

Helpful?
Thank Timothy D
CityFlatsHotel, Public Relations Manager at CityFlatsHotel - Holland, responded to this review

Thank you so much for your positive comments on your recent stay. We are glad you enjoyed our brand and look forward to having you stay with us again soon! Jack Peaphon jack.peaphon@cityflatshotel.com More 

Rochester Hills, Michigan
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 24, 2015

This was a very different style of hotel than what I usually pick, but I had a conference and this was the selected hotel. It worked out great! I would stay here again. It was close to downtown Holland and there was plenty of parking when we arrived even though the hotel was full. We couldn't hear any noise from... More 

Helpful?
Thank CSS48306
CityFlatsHotel, Public Relations Manager at CityFlatsHotel - Holland, responded to this review

Thank you so much for your positive feedback. We are thrilled you enjoyed your stay and look forward to welcoming you back again soon! More 

Michigan
Level Contributor
25 reviews
3 of 5 stars Reviewed October 23, 2015 via mobile

We've stayed here a couple times an no longer will stay. We couldn't bring our dog they no longer pet friendly even tho the pet rooms were isolated on the main floor hidden behind the bar area. If you don't like pets don't stay at a pet friendly hotel

Helpful?
Thank kelly37771
CityFlatsHotel, Public Relations Manager at CityFlatsHotel - Holland, responded to this review

We are very sorry but we changed our pet policy in 2012 and no longer accept pets. Unfortunately not every pet owner is as considerate as the next, and we chose to stop allowing pets (with the exception of service animals). Jack Peaphon jack.peaphon@cityflatshotel.com More 

Oak Forest, Illinois
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed October 23, 2015

Disappointed ! My husband and I wanted to get away from home (Chicago) for a few days. Decided to check out this hotel. The entrance leaves a lot to be desired, I had to look for the reception desk, its very small and next to the area of where small snacks are served. They appear to have on a skeleton... More 

Helpful?
Thank Kildimo7
CityFlatsHotel, Public Relations Manager at CityFlatsHotel - Holland, responded to this review

Thank you for taking the time to review the hotel! We are very sorry to hear you did not enjoy your time with us, we will go over your comments as a team and see how we can improve for future guests. Please let us know if there is anything else we can do for you. Jack Peaphon jack.peaphon@cityflatshotel.com More 

Michigan
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed October 21, 2015

We (parents and a teen child) stayed one night in a double queen room. Parking at check-in time was hard to come by but opened up later. Check-in was pleasant and efficient, and our room was available. The front desk team gave us a nice map and directions to our afternoon's destination. I can't say I'm a fan of the... More 

Helpful?
1 Thank Michigan_Chipshot
CityFlatsHotel, Public Relations Manager at CityFlatsHotel - Holland, responded to this review

Thank you for the review of the hotel and for staying with us! I will definitely pass your comments along to our team to see how we can make future stays even better! Thanks again! Jack Peaphon jack.peaphon@cityflatshotel.com More 

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