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BEST WESTERN of Hartland

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10087 Highland Rd (M-59), Hartland, MI 48353
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BEST WESTERN of Hartland
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125 Reviews from our TripAdvisor Community

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Hartland, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

A hot tub was pictured on the website. This is the what I wanted most of all, and unfortunately this hotel did not have one. The breakfast bar was ok, but staff stood around in front of the coffee maker, and rudely reached over me to re-stock scrambled eggs without so much as an excuse me. All people, but especially... More 

Review collected in partnership with Best Western

Helpful?
Thank Pamela V
Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

Hello Pamela, First, I wanted to thank you for providing your input and feedback on your recent stay at our property. Your words mean a lot to us, and we will take everything you addressed into consideration. I wanted to mention that our website only pictures our indoor heated pool! Otherwise, our property does offer a hot tub in our... More 

1 review
4 of 5 stars Reviewed January 5, 2016 via mobile

Solid hotel. Better than average breakfast with multiple choices, not just coffee and rolls. Clean and well-maintained. Very helpful staff, who reported that it will be updated and remodeled. No complaints and easy on/off US 23.

Helpful?
Thank Blair B
Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

Hello Blair, Thank you for sharing your thoughts about your stay at our hotel with trip advisor. I'm glad that you felt we were accommodating, and that our breakfast was beyond your expectation of just coffee and rolls. We are constantly finding new ways to improve our hotel, and your feedback lets us know if we are doing just that.... More 

Okeechobee, Florida, United States
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 4, 2016

Overall good experience at the hotel. This was our second time to stay here and we enjoyed the stay very much. The rooms are clean and comfortable. The older cfl bulbs over the bathroom mirror are a little weird - not the "instant on" type - so it take a few second to brighten. That's a very minor inconvenience. The... More 

Review collected in partnership with Best Western

Helpful?
Thank Cary K
Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

Hello Carly, Thank you for taking the time to share your experience with us on trip advisor! I'm glad that our hotel felt acted as home as you said our rooms were comfortable and clean. I sincerely apologize for the mishap with the Wi-Fi connection. Unfortunately, during your stay, we were updating our internet carrier in order to give our... More 

Chicago, United States
1 review
5 of 5 stars Reviewed December 30, 2015

Very good hotel for the price, and the staff are fantastic, going out of their way to make sure you are comfortable and your needs are met. Amenities are typical for a Best Western, though it also has a decent size indoor pool. Internet was a little buggy to log on to initially, but functioned fine after that, and that... More 

Review collected in partnership with Best Western

Helpful?
Thank Mark R
Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

Hello Mark, Thank you for taking to share your experience at our hotel with Trip Advisor! I am very happy that you thought our hotel was affordable and accommodating at the same time. You mentioned that our amenities were typical for a Best Western; however, that is going to change in the near future. We currently began major renovations with... More 

Liberty Hill, Texas
2 reviews
5 of 5 stars Reviewed December 27, 2015

The hotel was centrally located and easy to get to for our visit to Hartland for a death in the family. We reserved 3 rooms and everyone was happy with the rooms and the staff. They went our of their way to make our stay as enjoyable as they could. Breakfast was hot and there was a wide selections of... More 

Review collected in partnership with Best Western

Helpful?
Thank robertkK9009MR
Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

Hello Robert, Thank you for taking the time to share your experience at the Best Western of Hartland with the Trip Advisor world! I’m glad that our hotel was easily accessible as well as accommodating. Our full hot breakfast is definitely something to look forward to when staying with us, and I’m happy that you enjoyed it! All in all,... More 

Holland, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 27, 2015

Great value for the business traveler!! Front Lobby recently remodeled and updated very sharp. Very friendly and helpful management and staff all answered my questions and supplied my needs. Great location for area businesses and restaurants. Thanks for everything!

Review collected in partnership with Best Western

Helpful?
Thank Gene D
Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

Hello Gene, Thank you for choosing to stay at the Best Western of Hartland and sharing you experience with the world on Trip Advisor. The staff and I appreciate your kind words and feedback as it reminds us why we are in this business. I’m glad that you enjoyed our recently renovated lobby, and I’m even more excited for you... More 

Hartland, United States
1 review
3 of 5 stars Reviewed December 19, 2015

This property is currently conducting a face lift and many long waited updates, will be interesting to see how this looks 90days from now. It is a fair location. It has good places within walking distance to eat.

Review collected in partnership with Best Western

Helpful?
Thank Mike C
Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

Hello Mike, Thank you for taking the time to share your experience at our hotel with Trip Advisor. Yes, it is true: we are conducting a “face lift,” more like a renovation! We are very excited to see the outcome of this project as we just completed renovating the lobby. As well as the fine renovations, I’m glad that you... More 

Saint Clair Shores, Michigan
2 reviews
5 of 5 stars Reviewed November 16, 2015

Less than 1 mile from the Waldenwoods where we had a Wedding to attend. Front desk staff were fabulous, our AMAZING maid with a HUGE smile brought me EXTRA EXTRA EXTRA additional pillows to our room. Clean VERY CLEAN room! Breakfast was HOT & DELICIOUS! Wow! Wow! Wow! Will we be back? YES YES WE WILL & WE WILL &... More 

Helpful?
Thank willBback4sure
Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

Hello! Thank you for taking the time to share your experience at Best Western Hartland with Trip Advisor. Your kind and charismatic words act as motivator for the staff and I, and we really appreciate it. I'm very glad that you enjoyed our full hot breakfast and all the wonderful accommodations that we have to offer. When you plan to... More 

Port Charlotte, Florida
1 review
5 of 5 stars Reviewed November 8, 2015

Stayed for two nights. The room was clean and very comfortable. Brittany was our housekeeper, very nice, great personality. She accommodated all of our requests. The breakfast was one of the best we have had. Pauline was the breakfast attendant, she kept the buffet well stocked and clean. My wife had dietary restrictions due to surgery, Pauline was very friendly... More 

Helpful?
Thank V3694XFmichaelw
Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

Hi there! Thank you for taking the time to share your experience at our property with Trip Advisor. It looks like our accommodations exceeded your expectations, which means the staff and I have reached our goal! At Best Western, our mission is to ensure that we exceed our guests' expectations. With that being said, I will be more than happy... More 

Kalamazoo, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed October 30, 2015

Our three day experience at Best Western in Heartland, Michigan; was suburb, no problems, clean, neat and comfortable rooms, everything you need is there. The hot tubs are fabulous, and there breakfasts are outstanding. Best Western is the place to go, you won't regret it. We stayed in other motels and Hotels, in the past, but believe me Best Western... More 

Review collected in partnership with Best Western

Helpful?
Thank gizmo021244
Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

Hello! Thank you for taking the time to share you experience at our hotel with the world! Your kind words warms the staff and I's hearts. We are glad that you enjoyed our comforting accommodations. Here at Best Western, we strive to ensure that we exceed all of our guests' expectations, and it looks like we did for you. I... More 

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