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BEST WESTERN of Hartland

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10087 Highland Rd (M-59), Hartland, MI 48353
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1 room 1 guest
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BEST WESTERN of Hartland
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109 Reviews from our TripAdvisor Community

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Traveler rating
    53
    33
    13
    7
    3
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44
22
4
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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    (27)
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    (34)
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Elizabethville
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

We love this place its on are way to mackanac island and if we enjoy are travel to vacation we sure will get a great start on are family outing. By the way there is fine shopping and dinning in the area. And as for a jump start in the morning the Best Western breakfast is out of this world.

Review collected in partnership with Best Western

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A TripAdvisor Member
1 of 5 stars Reviewed 2 weeks ago

Infected with spiders. Two different rooms When we showed the spider in the first room someone not sure who it was he gave us a gift certificate for a one day at the hotel that expires in 6 months and moved us to the second room that was just as bad. We don't live in Michigan so what good is... More 

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Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

Thank you for taking the time to share your experience about your stay with us. I'd like to sincerely apologize for any incongruencies that you experienced during your stay. Considering that we are an external property and that we have an insect-prevention service that visits our hotel weekly, we do our best to prevent any insects from entering the room.... More 

Lowell, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Clean and Comfortable rooms. (no elevator to second floor) overall good for the price. Indoor pool area was clean and the free breakfast was plentiful. If returning to Hartland I would stay again. Plenty of parking and very close to markets, drugstores and restaurants. We were on a family trip and all agreed that it met our requirements.

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

Thank you for taking the time to share you're experience with us, Mark! The staff and I are very glad that you enjoyed your stay with us. Thank you for recognizing that our property is located in the middle of, basically, everything! Drugstores, gas stations, markets, and restaurants are all of walking distance, which really is one of the reasons... More 

downers grove, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

The outside of this hotel looks old but the inside as been remodeled and updated . Friendly , clean and had a very nice stay . What more could you ask for . Skip the breakfast in the lobby and head north on 75 to Tony's Restaurant in Birch Run . Go out of your way to make that a... More 

Review collected in partnership with Best Western

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Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

Thank you for taking the time to share your experience with us, Bill. The newly renovated lobby has set our hotel at a higher standard and for you to notice that makes the staff and I very happy. Unfortunately, Bill, you missed out on our FULL hot breakfast! At your next stay, be sure to stay for the breakfast so... More 

Trenton, M
Level Contributor
123 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 stars Reviewed July 26, 2015

While the exterior may be a bit dated, the interior is modern, beds are comfortable and rooms are very clean. Indoor pool was clean and warm, bathrooms clean and bed very comfortable. Great stay at a great value. FREE breakfast was good, kids found plenty to eat. Would certainly return again.

Was this review helpful? Yes
Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

Hello! Thank you for taking the time to share your experience with us. Your honest and positive feedback assures the staff and I that we are doing the best that we can to ensure that our guest receives the best experience at our property! Clearly, our standards exceeded your expectations. Our completely renovated lobby and our imminently renovated rooms definitely... More 

Wheeling, West Virginia, Usa
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed July 26, 2015

Very nice hotel, nice indoor pool, great hot and cold breakfast offerings. The bed was great, the room had an office chair for the desk and an arm chair with lamp for reading. Air conditioning worked very well.

Review collected in partnership with Best Western

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Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

Hello Barbra! Thank you for taking the time to share your experience with us. The staff and I are ecstatic that our accommodations exceeded your expectations. Your feedback is very important to us because it allows us to know if we are doing things right! We welcome you to stay with us again, for we are completely renovating all 60... More 

Lansing, Michigan, USA
2 reviews
4 of 5 stars Reviewed July 15, 2015

I love how the recent remodeling of the office/reception area looks. Plus the new flooring and update that area. They will be working on the rooms soon. Staff is very friendly. Clean rooms. Great location. Near to restaurants and bars.

Review collected in partnership with Best Western

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Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

Hi Kevin! Thank you for taking the time to share your experience with us. Your input is very important to us, for we are constantly trying to improve the quality of our hotel with new amenities and some remodeling. The staff and I are very glad you enjoyed the newly renovated lobby. We are anxious to begin our next project:... More 

Level Contributor
55 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed June 21, 2015

Hotel was in the middle of renovations but that won't change proximity to the highway or the thickness of walls. I could hear everything and feel every footstep in the building. Next time I'm in the area I'll upgrade to a better quality--my sleep is more important than saving a buck.

Was this review helpful? Yes 1
Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

Thank you for taking the time to share your experience with us. I'm so sorry to hear that your stay was not as comfortable as you expected. We are currently trying to find new ways to block off any noises, but we were hoping that our newly furnished accommodations would outweigh the little cons. If you decide to stay with... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 19, 2015

Clean and nicely furnished rooms. I would have scored excellent for the room but the reception area was separate from the rooms and undergoing repairs. I'd imagine going to the pool in the winter, also breakfast, it would be a drag to plow your way through the cold and snow to the separate area designated for this. Great room for... More 

Was this review helpful? Yes
Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

Thank you for taking the time to share your experience at our property with us! I'm glad that you enjoyed your room and that you felt you paid a low rate for such an accommodating room. Besides from the updated lobby, we are actually going through a full renovation with our hotel rooms as well. So the delightful experience at... More 

Gladstone, Michigan
Level Contributor
74 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed June 15, 2015

My wife and I stayed in this hotel for three nights last weekend. There are serious issues with this hotel. The office and staff are located in a building separate from the motel unit probably 60 feet away. The motel unit is two stories high, and all the units have doors exposed to the weather. The upper floor has a... More 

Was this review helpful? Yes
Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

Thank you for taking the time to share your experience with us. As a new manager to the property, your input has helped me think of new ideas and solutions that could be implemented to inhance our guests' experience at our property. Since our property is constantly improving, I would first like to apologize for the inconvincences that you experienced... More 

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