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BEST WESTERN of Hartland

Certificate of Excellence
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10087 Highland Rd (M-59), Hartland, MI 48353
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Best prices for: 1 room 1 guest
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BEST WESTERN of Hartland
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BEST WESTERN of Hartland
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97 reviews from our community

Traveler rating
    51
    27
    11
    6
    2
See reviews for
37
21
3
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (27)
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Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

This hotel looked more like a super 8. Under renovation and in need of it. Everything is old and dingy. The room was clean though and the breakfast was decent. I don't think I would stay here again as It wasn't what I am used to at a Best Western

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

Hello Christina, Thank you for taking the time to share your thoughts about our property. I apologize if the renovation affected your stay in any way. We are going through a FULL and complete renovation to ensure the guest have the best experience possible. We are constantly going through changes to help us reach our full potential. I would love... More 

UP, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Hotel had it"s good qualities and not so good. You had to walk outside to get to the pool and all other ammenties. Had a lot of trucker, construction people staying. Noisy. I had a downstairs room, girls basketball team was above me. thumping and banging until after midnight. It was an O.K. stay.

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

Hello Sharon, I truly apologize about the issues you encountered while staying at our property. We are very strict on our noise policy and take every situation very serious. We are pleased to announce that we have started our FULL renovation and would love for you to give us another chance. Please give me a call at 810-632-7177 and ask... More 

Oxford, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I would recommend this motel to anyone. The staff was professional and courteous, the room was clean and in good condition, and the price was good. I had to get into my room quickly, get on-line, and get to work. The staff had me checked in and I was connected in no time. The breakfast the next morning was nice.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

Thank you for being a guest of ours and for also taking the time to provide your kind words about our property here in Hartland Michigan. Our team loves making our guests apart of our family to ensure a high level of service and hospitality. I am pleased to see you enjoyed your overall stay with us including our delicious... More 

Hancock, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Before we checked into the hotel, my wife read to me all the negative reviews that had been posted during the previous years. All the negative reviews were unfounded in the present hotel. Good decor, breakfast, and an indoor pool.. At the present time I would highly recommend this hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

Thank you for sharing feedback on your experience at our hotel. We’re pleased to hear our clean hotel, friendly staff, and convenient location made for an enjoyable stay. Please plan to visit us again the next time you travel to the area. Thank you once again for taking the time to write a review. More 

Lansing Michigan, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

we had a great time and this BW was in a very central location to our trip to the white Lake township-Waterford-Milford area. The staff were both courteous and helpful with directions. Our son loved the pool and high speed internet!!!!!

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

Thank you for sharing feedback on your experience at our hotel. We’re pleased to hear our clean hotel, friendly staff, and convenient location made for an enjoyable stay. Please plan to visit us again as we are pleased to announce that we are going through FULL renovation within the next week. Thank you once again for taking the time to... More 

Eastlake, Ohio
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here over the weekend while visiting a friend in the area . After arriving late Friday evening,we were warmly greeted and informed that our room was upgraded to a jacuzzi suite. The room was clean and spacious. There are a few restaurants in the area and a grocery store across the street.

Was this review helpful? Yes
Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

Thank you for your review, the entire staff tries their best to accommodate every guest and make everyone feel welcomed. It is wonderful to hear that you had a pleasant stay with us, it always serves as encouragement to have such positive reviews. We are pleased to announce are going through a FULL renovation within the next couple of weeks,... More 

London, Canada
1 review
4 of 5 stars Reviewed 4 weeks ago

We have stayed at this hotel multiple times now....it is a comfortable stay with a predictable level of quality, which is why we usually stay here. Since we usually travel with a lot of luggage, its nice to get a ground floor room, but not always guaranteed. The breakfast should start earlier and use real eggs. The staff, room cleanliness,... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

Thank you for your review, the entire staff tries their best to accommodate every guest and make everyone feel welcomed. It is wonderful to hear that you had a pleasant stay with us, it always serves as encouragement to have such positive reviews. Hope to see you soon!!! More 

Springfield, Ohio
1 review
5 of 5 stars Reviewed April 2, 2015

This was one of nicest motels we have ever stayed in! The room was neat and the bathroom was very clean. The lobby and the dining area were orderly and spotless. The staff was friendly and the hot breakfast was an added bonus to an already reasonable rate. I would definitely stay here if I pass this way again!

Was this review helpful? Yes
Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your response will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services. We are pleased to announce that we are going through a FULL renovation and would love to have you come check it out.... More 

Canton, Ohio, United States
2 reviews
4 of 5 stars Reviewed March 23, 2015

Found this based on location - have family who recently moved to the area. Nice, well kept hotel....great location near the expressway but quiet as it is well off the road (but easy to find). Staff was very friendly, room was clean and comfortable Highly recommended and will return

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

Thank you for your wonderful review and detailed comments regarding your stay at the Best Western of Hartland. We value your feedback and even more, the time and effort devoted to sharing it with us. We are pleased to announce that we will be going through a FULL renovation and are excited to have you come check it out. Hope... More 

Bowmanville, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed March 19, 2015

Great stay at Best Western Hartland.Superior check-in experience on arrival.When you spend a large number of nights in hotels you learn to recognize excellent customer service,and that's exactly what I received at this hotel.Colleen , on duty at the front desk went out of her way to offer excellent service,and locate and imput my rewards number.I didn't have the number... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

Thank you for sharing feedback on your experience at our hotel. We pride ourselves with the customer service we provide and glad to hear you were able to experience it. We are pleased to announce that we will be going through a FULL renovation and would love for you to come check it out. Hope to see you soon!! More 

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61 photos of this hotel

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Pool/beach area (5)
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