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BEST WESTERN of Hartland

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10087 Highland Rd (M-59), Hartland, MI 48353
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Best prices for: 1 room 1 guest
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BEST WESTERN of Hartland
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102 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
45 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel was in the middle of renovations but that won't change proximity to the highway or the thickness of walls. I could hear everything and feel every footstep in the building. Next time I'm in the area I'll upgrade to a better quality--my sleep is more important than saving a buck.

Was this review helpful? Yes
Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

Thank you for taking the time to share your experience with us. I'm so sorry to hear that your stay was not as comfortable as you expected. We are currently trying to find new ways to block off any noises, but we were hoping that our newly furnished accommodations would outweigh the little cons. If you decide to stay with... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Clean and nicely furnished rooms. I would have scored excellent for the room but the reception area was separate from the rooms and undergoing repairs. I'd imagine going to the pool in the winter, also breakfast, it would be a drag to plow your way through the cold and snow to the separate area designated for this. Great room for... More 

Was this review helpful? Yes
Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

Thank you for taking the time to share your experience at our property with us! I'm glad that you enjoyed your room and that you felt you paid a low rate for such an accommodating room. Besides from the updated lobby, we are actually going through a full renovation with our hotel rooms as well. So the delightful experience at... More 

Gladstone, Michigan
Level Contributor
54 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My wife and I stayed in this hotel for three nights last weekend. There are serious issues with this hotel. The office and staff are located in a building separate from the motel unit probably 60 feet away. The motel unit is two stories high, and all the units have doors exposed to the weather. The upper floor has a... More 

Was this review helpful? Yes
Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

Thank you for taking the time to share your experience with us. As a new manager to the property, your input has helped me think of new ideas and solutions that could be implemented to inhance our guests' experience at our property. Since our property is constantly improving, I would first like to apologize for the inconvincences that you experienced... More 

Burlington, Canada
1 review
4 of 5 stars Reviewed 3 weeks ago

Great Location, Great Staff and Great Value! The Staff help out with a problem at another hotel as if it was their problem , very caring. Breakfast was included and had enough variety for everyone! An elevator would help , if ground floor room is not available

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

Hello D Michael M, I just wanted to thank you for taking the time for sharing your delightful experience at our property with us. Your kind words remind the staff and I why we are in this kind of business: to have every guest leave with a smile on their face! I am glad you enjoyed our full hot breakfast... More 

Menlo Park, California
1 review
3 of 5 stars Reviewed 3 weeks ago

The Best Western in Hartland, Michigan is a bare-bones basic hotel that is currently being renovated / upgraded. The staff are friendly, but lack knowledge of the local area. If you need a place to stay and are not looking for extras, the Best Western Hartland will meet your expectations.

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

Thank you for taking the time to share your experience with us. As you already know, we are going through FULL renovations due to our desire to meet your expectations. With that being said, the efficiency and quality of our accommodations will show in your next stay with us. My staff and I are constantly striving to efficiently fulfil our... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 11, 2015

This hotel looked more like a super 8. Under renovation and in need of it. Everything is old and dingy. The room was clean though and the breakfast was decent. I don't think I would stay here again as It wasn't what I am used to at a Best Western

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

Hello Christina, Thank you for taking the time to share your thoughts about our property. I apologize if the renovation affected your stay in any way. We are going through a FULL and complete renovation to ensure the guest have the best experience possible. We are constantly going through changes to help us reach our full potential. I would love... More 

UP, United States
1 review
3 of 5 stars Reviewed May 3, 2015

Hotel had it"s good qualities and not so good. You had to walk outside to get to the pool and all other ammenties. Had a lot of trucker, construction people staying. Noisy. I had a downstairs room, girls basketball team was above me. thumping and banging until after midnight. It was an O.K. stay.

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

Hello Sharon, I truly apologize about the issues you encountered while staying at our property. We are very strict on our noise policy and take every situation very serious. We are pleased to announce that we have started our FULL renovation and would love for you to give us another chance. Please give me a call at 810-632-7177 and ask... More 

Oxford, United States
1 review
5 of 5 stars Reviewed May 3, 2015

I would recommend this motel to anyone. The staff was professional and courteous, the room was clean and in good condition, and the price was good. I had to get into my room quickly, get on-line, and get to work. The staff had me checked in and I was connected in no time. The breakfast the next morning was nice.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

Thank you for being a guest of ours and for also taking the time to provide your kind words about our property here in Hartland Michigan. Our team loves making our guests apart of our family to ensure a high level of service and hospitality. I am pleased to see you enjoyed your overall stay with us including our delicious... More 

Hancock, United States
1 review
5 of 5 stars Reviewed April 28, 2015

Before we checked into the hotel, my wife read to me all the negative reviews that had been posted during the previous years. All the negative reviews were unfounded in the present hotel. Good decor, breakfast, and an indoor pool.. At the present time I would highly recommend this hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

Thank you for sharing feedback on your experience at our hotel. We’re pleased to hear our clean hotel, friendly staff, and convenient location made for an enjoyable stay. Please plan to visit us again the next time you travel to the area. Thank you once again for taking the time to write a review. More 

Lansing Michigan, United States
2 reviews
5 of 5 stars Reviewed April 27, 2015

we had a great time and this BW was in a very central location to our trip to the white Lake township-Waterford-Milford area. The staff were both courteous and helpful with directions. Our son loved the pool and high speed internet!!!!!

Review collected in partnership with Best Western

Was this review helpful? Yes
Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

Thank you for sharing feedback on your experience at our hotel. We’re pleased to hear our clean hotel, friendly staff, and convenient location made for an enjoyable stay. Please plan to visit us again as we are pleased to announce that we are going through FULL renovation within the next week. Thank you once again for taking the time to... More 

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