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BEST WESTERN of Hartland

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10087 Highland Rd (M-59), Hartland, MI 48353
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BEST WESTERN of Hartland
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79%
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KEY AMENITIES
Pool
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Free Parking
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Free High Speed Internet ( WiFi )
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BEST WESTERN of Hartland
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    106 Reviews from our TripAdvisor Community

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    Traveler rating
      52
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    41
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    Rating summary
    • Location
      4.5 of 5 stars
    • Sleep Quality
      4 of 5 stars
    • Rooms
      4 of 5 stars
    • Service
      4.5 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (16)
    Date | Rating
    • English first
    • Any
    English first
    • All months
      (106)
    • Mar-May only
      (27)
    • Jun-Aug only
      (31)
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      (29)
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      (19)
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    downers grove, United States
    2 reviews
    4 of 5 stars Reviewed 6 days ago NEW

    The outside of this hotel looks old but the inside as been remodeled and updated . Friendly , clean and had a very nice stay . What more could you ask for . Skip the breakfast in the lobby and head north on 75 to Tony's Restaurant in Birch Run . Go out of your way to make that a... More 

    Review collected in partnership with Best Western

    Was this review helpful? Yes
    Trenton, M
    Level Contributor
    107 reviews
    22 hotel reviews
    common_n_hotel_reviews_1bd8 85 helpful votes
    4 of 5 stars Reviewed 1 week ago

    While the exterior may be a bit dated, the interior is modern, beds are comfortable and rooms are very clean. Indoor pool was clean and warm, bathrooms clean and bed very comfortable. Great stay at a great value. FREE breakfast was good, kids found plenty to eat. Would certainly return again.

    Was this review helpful? Yes
    Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

    Hello! Thank you for taking the time to share your experience with us. Your honest and positive feedback assures the staff and I that we are doing the best that we can to ensure that our guest receives the best experience at our property! Clearly, our standards exceeded your expectations. Our completely renovated lobby and our imminently renovated rooms definitely... More 

    Wheeling, West Virginia, Usa
    Level Contributor
    3 reviews
    3 hotel reviews
    5 of 5 stars Reviewed 1 week ago

    Very nice hotel, nice indoor pool, great hot and cold breakfast offerings. The bed was great, the room had an office chair for the desk and an arm chair with lamp for reading. Air conditioning worked very well.

    Review collected in partnership with Best Western

    Was this review helpful? Yes
    Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

    Hello Barbra! Thank you for taking the time to share your experience with us. The staff and I are ecstatic that our accommodations exceeded your expectations. Your feedback is very important to us because it allows us to know if we are doing things right! We welcome you to stay with us again, for we are completely renovating all 60... More 

    Lansing, Michigan, USA
    2 reviews
    4 of 5 stars Reviewed 2 weeks ago

    I love how the recent remodeling of the office/reception area looks. Plus the new flooring and update that area. They will be working on the rooms soon. Staff is very friendly. Clean rooms. Great location. Near to restaurants and bars.

    Review collected in partnership with Best Western

    Was this review helpful? Yes
    Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

    Hi Kevin! Thank you for taking the time to share your experience with us. Your input is very important to us, for we are constantly trying to improve the quality of our hotel with new amenities and some remodeling. The staff and I are very glad you enjoyed the newly renovated lobby. We are anxious to begin our next project:... More 

    Level Contributor
    55 reviews
    4 hotel reviews
    common_n_hotel_reviews_1bd8 34 helpful votes
    3 of 5 stars Reviewed June 21, 2015

    Hotel was in the middle of renovations but that won't change proximity to the highway or the thickness of walls. I could hear everything and feel every footstep in the building. Next time I'm in the area I'll upgrade to a better quality--my sleep is more important than saving a buck.

    Was this review helpful? Yes 1
    Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

    Thank you for taking the time to share your experience with us. I'm so sorry to hear that your stay was not as comfortable as you expected. We are currently trying to find new ways to block off any noises, but we were hoping that our newly furnished accommodations would outweigh the little cons. If you decide to stay with... More 

    Level Contributor
    5 reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    4 of 5 stars Reviewed June 19, 2015

    Clean and nicely furnished rooms. I would have scored excellent for the room but the reception area was separate from the rooms and undergoing repairs. I'd imagine going to the pool in the winter, also breakfast, it would be a drag to plow your way through the cold and snow to the separate area designated for this. Great room for... More 

    Was this review helpful? Yes
    Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

    Thank you for taking the time to share your experience at our property with us! I'm glad that you enjoyed your room and that you felt you paid a low rate for such an accommodating room. Besides from the updated lobby, we are actually going through a full renovation with our hotel rooms as well. So the delightful experience at... More 

    Gladstone, Michigan
    Level Contributor
    67 reviews
    10 hotel reviews
    common_n_hotel_reviews_1bd8 25 helpful votes
    2 of 5 stars Reviewed June 15, 2015

    My wife and I stayed in this hotel for three nights last weekend. There are serious issues with this hotel. The office and staff are located in a building separate from the motel unit probably 60 feet away. The motel unit is two stories high, and all the units have doors exposed to the weather. The upper floor has a... More 

    Was this review helpful? Yes
    Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

    Thank you for taking the time to share your experience with us. As a new manager to the property, your input has helped me think of new ideas and solutions that could be implemented to inhance our guests' experience at our property. Since our property is constantly improving, I would first like to apologize for the inconvincences that you experienced... More 

    Burlington, Canada
    1 review
    4 of 5 stars Reviewed June 15, 2015

    Great Location, Great Staff and Great Value! The Staff help out with a problem at another hotel as if it was their problem , very caring. Breakfast was included and had enough variety for everyone! An elevator would help , if ground floor room is not available

    Review collected in partnership with Best Western

    Was this review helpful? Yes
    Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

    Hello D Michael M, I just wanted to thank you for taking the time for sharing your delightful experience at our property with us. Your kind words remind the staff and I why we are in this kind of business: to have every guest leave with a smile on their face! I am glad you enjoyed our full hot breakfast... More 

    Menlo Park, California
    1 review
    3 of 5 stars Reviewed June 14, 2015

    The Best Western in Hartland, Michigan is a bare-bones basic hotel that is currently being renovated / upgraded. The staff are friendly, but lack knowledge of the local area. If you need a place to stay and are not looking for extras, the Best Western Hartland will meet your expectations.

    Review collected in partnership with Best Western

    Was this review helpful? Yes
    Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

    Thank you for taking the time to share your experience with us. As you already know, we are going through FULL renovations due to our desire to meet your expectations. With that being said, the efficiency and quality of our accommodations will show in your next stay with us. My staff and I are constantly striving to efficiently fulfil our... More 

    Level Contributor
    3 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    3 of 5 stars Reviewed May 11, 2015

    This hotel looked more like a super 8. Under renovation and in need of it. Everything is old and dingy. The room was clean though and the breakfast was decent. I don't think I would stay here again as It wasn't what I am used to at a Best Western

    Review collected in partnership with Best Western

    Was this review helpful? Yes
    Brandon S, General Manager at BEST WESTERN of Hartland, responded to this review

    Hello Christina, Thank you for taking the time to share your thoughts about our property. I apologize if the renovation affected your stay in any way. We are going through a FULL and complete renovation to ensure the guest have the best experience possible. We are constantly going through changes to help us reach our full potential. I would love... More 

    Questions? Get answers from hotel staff and past guests. Ask a question

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