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All 6 Grandville hotels

Comfort Suites

2.0 of 5 Hotel   |   4520 Kenowa Ave SW, Grandville, MI 49418
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Ranked #3 of 6 hotels in Grandville
A recent review
4 of 5 stars reviewed 1 week ago
196256 Peoria, Illinois
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37 people have reviewed this hotel

Traveler rating
    16
    6
    6
    6
    3
See reviews for
12
5
Solo
0
7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Peoria, Illinois
1 review
4 of 5 stars Reviewed 1 week ago via mobile

Have stayed in several hotels in the Grand Rapids area and by far this has been the best of the best visits.The staff was very friendly and informative, Was put at ease when we were able to check in prior to regular 3:00pm, after a 6 hour drive my wife and I was ready to relax down at the pool.The... More

Was this review helpful? Yes
Carole K, General Manager at Comfort Suites, responded to this review

Dear 196256 Thank you for your kind words. We are always try to bend the rules a little bit and let our guests check in when they arrive especially if it is before the posted "check in" time. I'll assume you did find the pool to be enjoyable and relaxing. Thanks again. Carole Krzeminski General Manager More

Michigan
Contributor
19 reviews 19 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed 1 week ago

This hotel is poor at best. I stay in hotels about 50 nights per year and this is one of the worst. The room was marginally clean. There was no bath mat provided in the room. The curtains were torn. Housekeeping failed to replace an empty tissue box. Used linens form the sofa beed were not removed. The common areas... More

Was this review helpful? Yes
Carole K, General Manager at Comfort Suites, responded to this review

Dear Sleeping Bear My entire staff and management personnel do heartily apologize. We hope that in the future you will return and stay with us once more so that you will see some ot the changes we have instituted to prevent these problems. Thank you Carole Krzeminski General Manager More

Belding, Michigan
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 27, 2014 via mobile

Our stay was perfect! We were in GR for a doctors apt and decided to make a night of it. It is right near Rivertown Mall and all the great food and entertainment near that! After our day out at the mall and cinema we came back to the hotel where they have adult only swimming from 10 - midnight!... More

Was this review helpful? Yes
Carole K, General Manager at Comfort Suites, responded to this review

Dear themommaiam Thank you for staying with us at the Comfort Suites-Grandville. I would like to thank you personally for the kind words and I am very glad you enjoyed your stay. Thanks again Carole Krzeminski General Manager More

Dorr, Michigan
1 review
5 of 5 stars Reviewed February 5, 2014

My husband and I recently spent nights here many times. Thank you to Carol and her staff for being so accommodating. We love the new decor and the new bedding is very nice. We always love the breakfast and the snacks in the evening. Will be back soon with our granddaughters. :-)

Was this review helpful? Yes
Carole K, General Manager at Comfort Suites, responded to this review

Dear Rozinmi Thank you so much for the glowing remarks about me and my staff. We do try to go out of our way to accommodate our guests. And yes, we are so pleased to have new carpeting, bedding, granite counters and soon to be window treatments. Next time you stay with us, please introduce yourself.....would like to personally say... More

Grayslake, Illinois
Top Contributor
119 reviews 119 reviews
25 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed December 8, 2013

New carpeting and floors throughout, room was big with micro and fridge. Great breakfast with eggs, Canadian bacon, biscuits and gravy, waffles, cereals fruits, etc. Front desk was friendly and chatted us up. Nice LG flat screen to watch football on. Good shower. Only gripe was sound of snow plows in parking lot at 5:30 (but we did appreciate the... More

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Carole K, General Manager at Comfort Suites, responded to this review

Dear RunJoeRun1 Thank you so much for your glowing review of the hotel. Yes, we are excited about the improvements that we are making to make your stay more comfortable. Sorry about the snow plow......darn snow!!!! Sincerely Carole Krzeminski General Manager More

Indianapolis, Indiana
1 review
1 of 5 stars Reviewed December 2, 2013 via mobile

I spend over 3/4 of the year in hotels away on business and I have to say, this was a horrible hotel. I understand the holiday hustle and bustle and construction, but this hotel has certainly gone down hill since my last visit. Upon checking in, which was after midnight, I was greeted by a very rude night staffer, who... More

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Carole K, General Manager at Comfort Suites, responded to this review

Dear Sargeantmichalw...... Again, let me personally apologize for the treatment that you received during your recent visit. I have taken steps to prevent this problem, in the future. I have outlawed all personal computers and cell phones from the front desk area.. If they were using the company computer, then they will be reprimanded with a write up. And as... More

Nashville
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed November 20, 2013

I have stayed here many times, but only twice in the last couple of years. I had come to expect a very comfortable, clean and well-supplied hotel, but that was not the case on my latest trip. I found the tub drain ran so slow I was ankle deep in water before I finished my shower, the in-room coffee was... More

Was this review helpful? Yes 1
Carole K, General Manager at Comfort Suites, responded to this review

Dear OrangeBird, I am so sorry to hear about your recent stay at the hotel. Believe me, it is not what I really want to hear because I expect more from the staff and maintenance department. The problem is, sometimes we don't know about problems unless the guest tells us and preferably, while they are here so that we can... More

Manistee, Michigan
1 review
5 of 5 stars Reviewed November 17, 2013

Love this Comfort Suite! Very Clean, Great Beds and Pillows were Amazing!! The best part of the stay was the Staff they go above and beyond to make you feel comfortable and welcomed! Minesh Patey he was very kind and even let me purchase one of the pillows! Everyone has great personalities and I will stay there every time I... More

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Carole K, General Manager at Comfort Suites, responded to this review

Dear Nan162013, Thank you soooooo much for your kind words. I am glad that you enjoyed yourself as we do try to make each and every guest happy with their stay. I agree, the pillows are fantastic. I hope that we will be able to take care of you again, in the near future. Sincerely Carole Krzeminski General Manager More

Oakland Township, Michigan, United States
Contributor
11 reviews 11 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 4, 2013

Me and my wife were in the area for a concert in Hudsonville, MI. The Comfort Suites was easy to find and surrounded by lots of places to eat. The from was clean and we were pleased with the size of the room. A king size bed and an area with a couch. The breakfast that was supplied was very... More

Was this review helpful? Yes 1
Carole K, General Manager at Comfort Suites, responded to this review

Dear Dave K and wife, Thank you for staying with us on your recent trip to Grandville. I think I remember checking you in and you were excited to be here for the concert. I will assume that you enjoyed it. I agree, but then I might be prejudice, this is a great area with lots of restaurants, the mall,... More

Midland, Michigan
Top Contributor
50 reviews 50 reviews
19 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed October 14, 2013

Stayed for one short night on GVSU rate which was significantly cheaper than Holiday Inn Express about a mile away - and rate was decision point for me between the two hotels. Hotel was clean, double room had fridge and microwave, standard bathroom facilities with sink/hairdryer outside of shower/toilet area. I found beds to be lower than most and mattress... More

Was this review helpful? Yes
Carole K, General Manager at Comfort Suites, responded to this review

Dear AFM33 Thank you for staying with us at the Comfort Suites-Grandville. It does sound like, for the most part, that you were happy with your stay. I can relate to you when you speak of the renovations to the Walmart store. I have to apologize for the noise and wish there was something that we could do but alas,... More

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Additional Information about Comfort Suites

Also Known As:
Comfort Hotel Grandville
Comfort Hotel
Comfort Suites Grandville
Grandville Comfort Suites
Address: 4520 Kenowa Ave SW, Grandville, MI 49418
Phone Number:
Location: United States > Michigan > Ottawa County > Grandville
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 hotels in Grandville
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Suites 2*
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