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Comfort Suites

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4520 Kenowa Ave SW, Grandville, MI 49418
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1 room 1 guest
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Comfort Suites
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62 Reviews from our TripAdvisor Community

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Traveler rating
    27
    14
    11
    6
    4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto, Canada
Level Contributor
85 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel was reasonably easy to find, as we were coming north up the 196 from south of Grand Rapids. When we checked in, the lady behind the desk seemed tired and not too happy about being there. I asked her about it and she explained that she was just sitting in the back office because the flashing lights around... More 

Was this review helpful? Yes
Carole K, General Manager at Comfort Suites, responded to this review

Thank you for taking the time comment our your recent visit to the Comfort Suites - Grandville. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. I hope that you will consider staying with us again so that we can have another chance to provide you... More 

RIVERVIEW
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed at this hotel for many times. Located in a nice area outside of Grand Rapids. (Grandville) Close to a beautiful mall "Rivertown Crossing" and many restaurants. Rooms are space age and clean with a mini refrigerator and Microwave. Front desk staff was very accommodating. Nice continental breakfast. My only complaint was the wfi didn't work during our... More 

Was this review helpful? Yes
Carole K, General Manager at Comfort Suites, responded to this review

Hi Cynthia Thanks for staying with us each time you are in the area. We love repeater....they are the best because they know that we care and do our best to make each and every one of our guests feel welcome. Sorry about the internet.....did you know that a password is now required? Perhaps that is why you could not... More 

Clinton Township, Michigan
Level Contributor
5 reviews
4 of 5 stars Reviewed 1 week ago

We stayed hear so we could travel to Saugatuck, Holland and Michigan Adventure over a long weekend. The rooms are very big and beds were nice. Kids enjoyed the pool. The free breakfast was good too. It has LOTS of restaurants nearby and Walmart is in the parking lot.

Was this review helpful? Yes
Carole K, General Manager at Comfort Suites, responded to this review

Thanks Paul.....It sounds like you truly enjoyed your stay with us at the Comfort Suites - Grandville. Hope you were able to do some shopping while you were here in the area. Please stay with us again if you get back to the area. Sincerely Carole Krzeminski General Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago

This is a great place to stay, very clean hotel and room was beautiful. Breakfast was so good. Excellent service from all of the employees. I would recommend all of my friends and family members to stay here.

Was this review helpful? Yes
Carole K, General Manager at Comfort Suites, responded to this review

Dear Athakkar......Thank you for commenting regarding your recent stay at the Comfort Suites - Grandville. We appreciate that you will be telling your friends, family and acquaintances to stay with us if they are in the area. We will be more than happy to accommodate them and do our best to make sure they also feel that great about staying... More 

Troy, Michigan
Level Contributor
204 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a great Comfort Suites. The TA Certificate of Excellence is not a fluke. Excellent staff, super clean rooms , nicely priced. Rooms have nice electrical outlets for all charging needs. Breakfast fare is superb with waffles, eggs, sausage, sausage gravy / biscuits, cereal , yogurt and breads, fresh fruit. Will stay here again.

Was this review helpful? Yes 1
Carole K, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to comment on your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your "loving us" will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Lovely small hotel, good rooms, lively spa jacuzzi and ideal for a work stay as next to Walmart and close to many restaurants. Staff very helpful and nice. Close to freeway and would recommend to everyone

Was this review helpful? Yes
Carole K, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to comment on your recent stay at our hotel. We appreciate the high scores on each of the categories as we do strive to give each and every one of our guests the best we have to offer. Your feedback is very important to us and we can assure you that we will use... More 

Southeastern Michigan
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 13, 2015

As I write this review, I noticed I stayed here 5 years ago with my older son's soccer team. 5 years ago I gave this motel a great review. 5 years later, I can say that the rooms are still huge and roomy, rooms are clean and breakfast is good. I will say that I can see the wear and... More 

Was this review helpful? Yes
Carole K, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to complete to comment on your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. We strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank... More 

Washington, Illinois
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 9, 2015

Great stay at this hotel! Room was spacious and clean. Breakfast was pretty good. Staff were very friendly and helpful. Pool was large and hot tub huge and we were the only ones using it for most of the time. Enjoyed the easy access to Walmart and I-196 with a 15 minute drive to downtown Holland and 20 minutes to... More 

Was this review helpful? Yes 1
Carole K, General Manager at Comfort Suites, responded to this review

Dear Layne Thanks so much for staying with us on your recent visit to the area. I agree with you, it is so convenient to have Walmart in our backyard especially with them being open 24 hours. Then there is the Rivertown Crossings Mall and the Buck Town Mall which houses Cabela's and Michigan's largest Target store. We are so... More 

Grandville, Michigan
1 review
3 of 5 stars Reviewed June 25, 2015

Here for overnight anniversary celebration.. Front desk check in never smiled or made us feel welcome. Group of women who looked to be cleaning staff sat chatting at table blocking dining room, making small snack stand with chips and cheese unexcessable. Room was very clean. Furniture could use some up dates and were well worn. Very Spartan decorating. Cheap foam... More 

Was this review helpful? Yes
Carole K, General Manager at Comfort Suites, responded to this review

We apologize for this not being a great "first impression". However, we hope that in the future you will give us a second chance. The young ladies were a cheerleading teaching group that were waiting for their head coach to check in. Thank you again for sharing your experience. Sincerely Carole Krzeminski General Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 8, 2015

Beautiful hotel and well trained staff. Walmart is behind the hotel so if you need any grocery just walk down. Like that pick your pillow programs. All kind of restaurants are there within mile. There is big shopping mall too. Will definitely come back next time when I'm in town

Was this review helpful? Yes 1
Carole K, General Manager at Comfort Suites, responded to this review

Dear PH 3577 I apologize for not responding to your sooner. Thank you for staying with us and we are glad that you found the hotel and the surrounding area to be to your satisfaction. I also love this area as there always seems to be a place to go and lots of things to do. It seems like every... More 

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