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Comfort Suites

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4520 Kenowa Ave SW, Grandville, MI 49418
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54 Reviews from our TripAdvisor Community

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Traveler rating
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    10
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10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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    (13)
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Grandville, Michigan
1 review
3 of 5 stars Reviewed 1 week ago

Here for overnight anniversary celebration.. Front desk check in never smiled or made us feel welcome. Group of women who looked to be cleaning staff sat chatting at table blocking dining room, making small snack stand with chips and cheese unexcessable. Room was very clean. Furniture could use some up dates and were well worn. Very Spartan decorating. Cheap foam... More 

Was this review helpful? Yes
Carole K, General Manager at Comfort Suites, responded to this review

We apologize for this not being a great "first impression". However, we hope that in the future you will give us a second chance. The young ladies were a cheerleading teaching group that were waiting for their head coach to check in. Thank you again for sharing your experience. Sincerely Carole Krzeminski General Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Beautiful hotel and well trained staff. Walmart is behind the hotel so if you need any grocery just walk down. Like that pick your pillow programs. All kind of restaurants are there within mile. There is big shopping mall too. Will definitely come back next time when I'm in town

Was this review helpful? Yes 1
Mount Morris, Michigan
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Was in town for the Joyce Meyers Conference and choose this hotel because of its closeness to the venue, and ratings. Stayed there Thursday and Friday Night. I would have given the hotel 5 stars, but for some reason housekeeping did not change my sheets, and did not vacuum up some of the crumbs my daughter had spilled. We were... More 

Was this review helpful? Yes 1
Carole K, General Manager at Comfort Suites, responded to this review

Dear Guest Thank you for staying with us during the Joyce Meyer Conference. Housekeeping does not usually change sheets in room every day as we try to participate in water conservation. In your case, any time you would like fresh sheets, please leave a note and housekeeping will gladly change them. The cookies on the floor, that should have been... More 

Harbor Springs, Michigan
Level Contributor
62 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed May 1, 2015

Have to say we were a little dubious on arrival as the hotel is right next to a WalMart, however we didn't hear any extra noise, not even traffic noise so really not a problem. Front desk gal was very nice even though we arrived late. We were offered a choice of 2nd or 3rd floor. Room is sparkling clean... More 

Was this review helpful? Yes 2
Carole K, General Manager at Comfort Suites, responded to this review

I am glad to hear that your stay was exceptional. I think it is a plus that we have Walmart in our backyard as most guests, if they need something, can just walk over to the store. I do hope you come back and visit us again. Thanks for the glowing remarks Sincerely Carole Krzeminski General Manager More 

Valencia, California, USA
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 11, 2015

Stayed here for a college swimming conference championship in Feb. and other than the weather,(Californian here!) this place rocked! Located close to food, shopping and the highway were all big pluses for us. It was also a nice property with clean rooms, comfortable beds and a very nice staff. We had a large group and did happy hour every day... More 

Was this review helpful? Yes
Carole K, General Manager at Comfort Suites, responded to this review

Thank you for telling others that you enjoyed your stay at the Comfort Suites - Grandville. We really strive hard to make all of our guests feel comfortable and to enjoy themselves. We really are in a centrally located area and with all the shopping, restaurants, museums, breweries, etc in the area it really is a great place. We hope... More 

Commerce Township, Michigan
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed March 3, 2015

First time we have stayed at this property. It's proximity to shopping and restaurants is very good which is probably why it's priced a bit higher than some other Comfort Inn's in the area. The room was a nice size - king with a sleeper sofa but when the bed was pulled out it made it difficult to maneuver around.... More 

Was this review helpful? Yes 1
Carole K, General Manager at Comfort Suites, responded to this review

Thank you Fitz Family for your positive review of the Comfort Suites - Grandville. We do love the area and feel that it is a plus for those visiting the area. Shopping, restaurants (35+), easy on/off I-196 expressway, half way between Grand Rapids and Holland, etc. Sorry about the internet. I will have my IT department check it out. Again,... More 

Traverse City, Michigan
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 25, 2015 via mobile

Carol and Daniela were so welcoming ... I was 1 of 4 gals there for a couple days of shopping .. Location, location, location! Fitness room was small, but the bottled water dispenser, towels, tv, and ability to change the thermostat made up for it!! There was a great variety of food choices for breakfast. Will definitely stay here the... More 

Was this review helpful? Yes
Carole K, General Manager at Comfort Suites, responded to this review

Lib and Ladies Thank you so much for your comments regarding your recent visit to the Comfort Suites - Grandville. Carole and Daniela are certainly an asset to our hotel and our brand. We were happy to be able to accommodate the 4 of you in a comfortable manner. Hope you come back and visit us soon. If not, see... More 

1 review
1 of 5 stars Reviewed November 10, 2014

The room was not the one I booked. The room was dirty and the hotel was run down -Broken light fixtures, very poor beds, very outdated appliances and the continental breakfast was a joke. And to top it all off, the tv didn't work all the time and the room heat was randomly working too.

Was this review helpful? Yes
Carole K, General Manager at Comfort Suites, responded to this review

Dear "Won't be back" I am so sorry that your stay was unpleasant. Believe me, we do strive for guest satisfaction and somehow we obviously did not provide that for you. I have sent you a personal email and I do hope you respond to it. We all hope you will give us a second chance to prove that we... More 

Bessemer, Michigan
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed August 29, 2014

This was a decent hotel, but nothing to rave about. Everything was average except the room was exceptionally clean. I'd say it was a little pricey for what we got, but all in all, it was a decent place to sleep.

Was this review helpful? Yes
Carole K, General Manager at Comfort Suites, responded to this review

I love the "no harm, no foul".....so thank you for staying with us on your recent trip to the Grandville area. We do strive to make your stay as comfortable as possible and i have sent your generous comments to our housekeeping department. They do work hard to keep things neat and clean. We hope that you will stay with... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 5, 2014

Excellent room had two queen beds and there was a large setting room with a couch, refrigerator and microwave which we didn't need but very impressed. Got in late and Rachael at the desk was very accommodating. The pool and hot tub was open until 12 which was great we got to relax a minute after a long day. Stayed... More 

Was this review helpful? Yes 1
Carole K, General Manager at Comfort Suites, responded to this review

Nancy I am so glad to hear that you enjoyed your stay and we enjoyed having you stay here. I hope you pass this information on to all of your friends and we hope the followers on Trip Advisor do the same. Please come back and visit us again when you are in the area. Sincerely Carole Krzeminski General Manager More 

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