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Comfort Suites

Certificate of Excellence
2.0 of 5
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4520 Kenowa Ave SW, Grandville, MI 49418
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Comfort Suites
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Ranked #3 of 6 Hotels in Grandville
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed March 11, 2015
ItzMR2u Valencia, California, USA
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50 reviews from our community

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    9
    6
    4
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9
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Valencia, California, USA
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 11, 2015

Stayed here for a college swimming conference championship in Feb. and other than the weather,(Californian here!) this place rocked! Located close to food, shopping and the highway were all big pluses for us. It was also a nice property with clean rooms, comfortable beds and a very nice staff. We had a large group and did happy hour every day... More 

Was this review helpful? Yes
Carole K, General Manager at Comfort Suites, responded to this review

Thank you for telling others that you enjoyed your stay at the Comfort Suites - Grandville. We really strive hard to make all of our guests feel comfortable and to enjoy themselves. We really are in a centrally located area and with all the shopping, restaurants, museums, breweries, etc in the area it really is a great place. We hope... More 

Commerce Township, Michigan
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed March 3, 2015

First time we have stayed at this property. It's proximity to shopping and restaurants is very good which is probably why it's priced a bit higher than some other Comfort Inn's in the area. The room was a nice size - king with a sleeper sofa but when the bed was pulled out it made it difficult to maneuver around.... More 

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Carole K, General Manager at Comfort Suites, responded to this review

Thank you Fitz Family for your positive review of the Comfort Suites - Grandville. We do love the area and feel that it is a plus for those visiting the area. Shopping, restaurants (35+), easy on/off I-196 expressway, half way between Grand Rapids and Holland, etc. Sorry about the internet. I will have my IT department check it out. Again,... More 

Traverse City, Michigan
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 25, 2015 via mobile

Carol and Daniela were so welcoming ... I was 1 of 4 gals there for a couple days of shopping .. Location, location, location! Fitness room was small, but the bottled water dispenser, towels, tv, and ability to change the thermostat made up for it!! There was a great variety of food choices for breakfast. Will definitely stay here the... More 

Was this review helpful? Yes
Carole K, General Manager at Comfort Suites, responded to this review

Lib and Ladies Thank you so much for your comments regarding your recent visit to the Comfort Suites - Grandville. Carole and Daniela are certainly an asset to our hotel and our brand. We were happy to be able to accommodate the 4 of you in a comfortable manner. Hope you come back and visit us soon. If not, see... More 

1 review
1 of 5 stars Reviewed November 10, 2014

The room was not the one I booked. The room was dirty and the hotel was run down -Broken light fixtures, very poor beds, very outdated appliances and the continental breakfast was a joke. And to top it all off, the tv didn't work all the time and the room heat was randomly working too.

Was this review helpful? Yes
Carole K, General Manager at Comfort Suites, responded to this review

Dear "Won't be back" I am so sorry that your stay was unpleasant. Believe me, we do strive for guest satisfaction and somehow we obviously did not provide that for you. I have sent you a personal email and I do hope you respond to it. We all hope you will give us a second chance to prove that we... More 

Bessemer, Michigan
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 29, 2014

This was a decent hotel, but nothing to rave about. Everything was average except the room was exceptionally clean. I'd say it was a little pricey for what we got, but all in all, it was a decent place to sleep.

Was this review helpful? Yes
Carole K, General Manager at Comfort Suites, responded to this review

I love the "no harm, no foul".....so thank you for staying with us on your recent trip to the Grandville area. We do strive to make your stay as comfortable as possible and i have sent your generous comments to our housekeeping department. They do work hard to keep things neat and clean. We hope that you will stay with... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 5, 2014

Excellent room had two queen beds and there was a large setting room with a couch, refrigerator and microwave which we didn't need but very impressed. Got in late and Rachael at the desk was very accommodating. The pool and hot tub was open until 12 which was great we got to relax a minute after a long day. Stayed... More 

Was this review helpful? Yes 1
Carole K, General Manager at Comfort Suites, responded to this review

Nancy I am so glad to hear that you enjoyed your stay and we enjoyed having you stay here. I hope you pass this information on to all of your friends and we hope the followers on Trip Advisor do the same. Please come back and visit us again when you are in the area. Sincerely Carole Krzeminski General Manager More 

Traverse City
Contributor
12 reviews 12 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed June 25, 2014 via mobile

Stayed at this hotel for four days for a hockey tournament. Big rooms, great customer service and a great location! They were very accommodating to try to get all our families together. I will definitely stay here again if I'm in the Grand Rapids area!

Was this review helpful? Yes 3
Carole K, General Manager at Comfort Suites, responded to this review

HELLO TCHARLEYGIRL.....Thank you so much for "loving us" on your recent stay at the Comfort Suites. People like you make our jobs so rewarding. We are looking forward to you staying with us again in the future. Sincerely Carole Krzeminski General Manager More 

Traverse City, MI
Top Contributor
50 reviews 50 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 23, 2014

Our family was there for the Meijer State Olympic Games. Everything at the hotel was perfect! Beds were fantastic, queen size and pillow top. Fridg and Microwave in room. Plenty of space with a couch. Staff was more than friendly & helpful. Breakfast was plentiful, clean and well staffed. We will always stay at this hotel when visiting Grand Rapids.... More 

Was this review helpful? Yes 2
Carole K, General Manager at Comfort Suites, responded to this review

We really enjoyed having the participants of the Meijer State games staying here. Everyone was very nice and we are looking forward to being their hotel of CHOICE next year. Sincerely Carole Krzeminski General Manager More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 24, 2014 via mobile

I always stay here when I'm in Grandviile for my business trip. Two flavor waffle choice, Scrambled egg, Link sausage are my favorite. They just remodeled most of thing in the rooms. Staffs very nice and helpfull. There is a walmart in the same parking lot if you need to buy any grocery and it is 24 hour open. There... More 

Was this review helpful? Yes 1
Carole K, General Manager at Comfort Suites, responded to this review

Keith Thank you so much for continuously staying with us during your business trips to the area. I agree, I also like the scrambled eggs and link sausage. I have passed on your comments to my entire staff who do strive to make this a place where you can come and stay and most of all, feel at home. See... More 

Kalamazoo, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 23, 2014

After staying in a Microtel by Wyndam the night before I was very disappointed paying double the $ for half the comfort at this location. The lobby feels like a motel-not a hotel. Once you get past the little vestibule full of brochures, the lobby is small, dark, and the counter person didnt seem very professional. I had to walk... More 

Was this review helpful? Yes
Carole K, General Manager at Comfort Suites, responded to this review

Sorry to hear that we could not compete with the Microtel by Wyndam. We do strive to make our hotel as comfortable and convenient as possible but in this case I'm sorry that we failed you. Perhaps some day in the future, you will return and give us a second chance to show that we do take pride in hotel.... More 

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